Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th, 2022 we shipped a box to ****** via the FedEx International Economy.Tracking number of the shipment is **** **** 6939.The estimated shipping charge was ******, as shown on the attachment Then FedEx sent me an invoice for $813.00 for this shipment, and refuses to adjust the invoice to the amount that was quoted when the package was shipped.Dimensions of the package: 21" x 17" x 13"Weight of the package: we weighed it at 6.2 pounds, weight shown in Fedex invoice is **** pounds.Please Note:1. FedEx web system estimates shipping charges the same for both **** AND 6.2 pounds given the package dimensions. Today, when I log into our account, as I did on July 8th, the system estimates payment to be $789.70 for both 6.2 and 13. 2 pounds (see attachment)2. On July 8th, 2022, FedEx system gave me the price of shipment as ******. The package dimensions did not change, delivery method did not change, address did not change, and adjustment of weight by FedEx is (a) incorrect, (b) does not make any difference for the package price anyways. Correspondingly, I demand that invoice be adjusted to the price I was quoted and agreed to on July 8th, 2022

  

  Business Response

  Date: 08/17/2022

  Dear  *******************, 
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  The freight charges of $813.77 are valid charges based on the weight and dimensions for the shipment traveling on package tracking number ************. Oversize charges were assessed due to the dimensions of the shipment. Dimensional weight rating is a pricing procedure used to calculate rates based on package size, or volume, rather than on the actual weight. The concept of dimensional weight has been adopted by the transportation industry worldwide as a uniform means of establishing a minimum charge for the cubic space a shipment occupies. 
  
  As a goodwill gesture, an adjustment has been applied to the shipment to make the billed amount 294.90.  
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. 
  
   
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the years I have called to report speeding drivers. I live in a street that is very narrow with a 15mph speed limit. But there drivers always speed going well over 15mph. I even stopped one of them and asked if they knew speed limit and they said 25mph so clearly they are not looking at the speed limit sign.This year I have called corporate almost every week giving them the license plate# and the drivers continue to speed when I can.My question is are they reprimanding the drivers?Who else do I contact?The police?

  Customer Answer

  Date: 08/01/2022

  Dear Better Business Bureau:
  This is not about a package.  This is about the drivers who deliver packages and drive 25mph and up on a 15mph narrow road.

  I have called the corporate office 3 times to complain over the last month and the drivers still speed.  
  
   

  

  Business Response

  Date: 08/18/2022

  Dear *****************************-brook:
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area.? The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area.? At FedEx, safety is a top priority, and we certainly regret any inconvenience you have encountered.  
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.  
  
  Respectfully,

  
  FedEx  

• Initial Complaint

  Date:08/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex refusing to deliver packages to my address. Fedex withholding my packages from me. Defamation of character. Writing driver notes on my packages to not deliver to my address

  

  Business Response

  Date: 08/18/2022

  Dear **** *********,
  
  This is in response to your inquiry, addressed to the Better Business Bureau, regarding the shipment traveling on package tracking number ************  .
  
  Due to security reasons in your area, FedEx Express shipments are being held for pickup at the closest Dollar General. Tracking data reflects that your shipment Tracking Number ************ was transported to Dollar General *** * ****** ***** ** on 8/2/22 where it was held for pick-up. If you have additional questions regarding the shipment, please do not hesitate to contact one of our customer service representatives at (800) GO FedEx (463.3339) for assistance.
  
  Although we extend our sincere apologies for any inconvenience you have encountered, we hope you will understand our position in this matter.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ Order was already in ***** they took it out of ***** and took it to *********!Then the other thats supposed to be here days ago they took to *******! It was already supposed to be in ****** ************

  

  Business Response

  Date: 08/31/2022

  
  Dear Dreonicka Jordan:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  We understand your dissatisfaction with the handling of the shipment traveling on tracking number 588512000547.
  
  Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us. 
   
  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.
   
  Respectfully,
  
  
  FedEx
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is getting ridiculous but I can not work with this business. They say they can not do anything because they are a contractor. This is probably the 6th compliant on this business. My husband and I are disabled. My husband is on the heart transplant list in *********. Documents can be provided. We order alot because of going out is an issue. We have a 7 x 20 covered porch, but there is approx 14 steps to get from the road to our porch. We dont use them because we park in the driveway. This ONE driver will not get his lazy **** out of the truck. Fedex has placed on the label put on porch but as you will see it doesnt happen. I dont know what else to do. I have talked to the actually hub in charleston **. I even have ******** number to call the hub directly. He delivered it today sometime, on Sunday, so I can not reach anyone now. They have made him come back 2x before. I want this issue cleared up for good and I want to speak personally to this driver. On the phone or in person, I want him to know just how difficult it truly is on us. I also want someone from fedex, someone that has the power to do something with this worker, to call me.Also while im making the compliant. I work for the elderly as a case manager. One of my clients called me to tell me she got her medical supplies. "The green and white truck" came but he left them on my TOP step of the porch. She could not get them in the house. She said she is glad it didnt rain because it would have got wet. This is also close to me and im betting it is the same lazy driver. 1 more step and it could have been on her covered porch. She is 85!!!!! I can not possibly tell you by writing how disturbing this is from a multimillion dollar business. I am doing all i can to get businesses to stop using fedex. Sometimes cheaper isnt the answer especially if you care about you customers.

  

  Business Response

  Date: 08/11/2022

  Dear  ********************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ************.  

  Our records indicate a proof of delivery on July 31, 2022, at 4:02 p.m.  The delivery issues have been reviewed with driver and you received a call from Station

  management on August 11, 2022.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against Fedex. Our package was scheduled to be delivered on 7/30/22. That day was my birthday, so, we weren't home. I'll give Fedex that, but, when my husband spoke to a representative, he was told that the package would be delivered on 7/31/22 before 1 pm. It never arrived. He called again about the issue and he was told that it would arrive before 9 pm. We had a party to go to, but, we found out that they never came by because there was no evidence of it like a door tag. The tracking number for this package is ************. We don't like when companies promise something and they don't literally deliver. Hope you can help with this issue and buyers beware of who you trust with your packages. We're never going to trust ours to Fedex because we're fed up!

  

  Business Response

  Date: 08/11/2022

  Dear Mr. *******:
  
  Your report to the Better Business Bureau regarding tracking number 276098640249 was received.   
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  Tracking data reflects that the shipment was delivered at 4:07 p.m. on August 1, 2022.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  
  
  FedEx

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for overnight delivery, first overnight of a perishable item. The shipping cost is $179.13 plus declared value of $300, a total of $479.13 which is on the attached FedEx receipt. My package was not delivered overnight, but was delayed 5 days and the product was ruined and worthless. I filed a claim with FedEX and they denied my claim or any reimbursement of my shipping cost for overnight. I am seeking lost value of what was promised.

  

  Business Response

  Date: 08/03/2022

  Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience in regards to our service and the delivery of your shipment. This claim request has been reviewed and the claim has now been processed for payment as the receipt shows the merchandise value of $255.00 & we have requested a freight credit. Please allow 5-7 business days upon receipt of this payment via mail. FedEx would only honor the claim based on the supporting receipt not for the value as declared of $300.00. We sincerely apologize and hope to serve you more favorable in the future. 

  Customer Answer

  Date: 08/03/2022

   
  Complaint: 17650353
  
  I am rejecting this response because:

  It doesn't even cover the lost of overnight shipping dollars. Now, I have to go back and buy the product materials again and pay again for overnight shipping. This also doesn't factor in the time and effort of my lost or the dissatisfied customer on the other end of this shipping.  

  Sincerely,
  
  Moonerah Lao

  

  Business Response

  Date: 08/05/2022

  Dear Valued Customer: On behalf of FedEx we apologize for any inconvenience in regards to this shipment. FedEx has assumed liability of a claim in the amount of $255.00 based on the receipt showing merchandise value and we have requested a freight credit. Please allow 5-7 business days upon receipt of this payment and we hope to serve you more favorable in the future.

  Customer Answer

  Date: 08/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Moonerah Lao

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pharmacy used FedEx to ship my medication. No one was home at the time of attempted delivery, so I called FedEx to reroute it to a pickup point. The rep told me I would get a call confirming where to pick it up. The call never came. I attempted to call FedEx back and AND - THE AUTOMATED SYSTEM DECIDED MY RESPONSES WERE NOT TO ITS LIKING AND REFUSED TO CONNECT ME. SO - lets be clear their ROBOT is jeopardizing my health?!???!?!??!,! How do you have a system that disconnects people on a whim when it decides it doesnt like the answers? For clarification - I gave it my tracking number and it said it was already in transit. Please call us back if you have further issues, good bye! What the holy??! ITS A CONTROLLED SUBSTANCE!!!!!!!!!

  

  Business Response

  Date: 08/12/2022

  Dear ***********************:
   
  This is in response to your inquiry addressed to the Better Business Bureau.
   
  Our records indicate the shipment on tracking number ************ was delivered at 4:26 p.m., on August 2, 2022, to which you have confirmed receipt.  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
   
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
   
  Respectfully,
   
  FedEx
  
  

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for return shipping for tracking number. ************ from Rockauto. FedEX said they don't have gate code and never have had gate codes. I know for a fact FedEX has Vender Code to my apartment gate because This has happened before on tracking number: ********** FedEX Express (ground??)1 800 463 **** ***************************************************************** Driver "fex driver said he left a note on the door" Tracking number: ************ Date Ordered: June 22, 2022 Order Number: CP38466111 Order Total: $161.29 June 23.FedEX driver said he left anote on the door on delivery of a none signature package.. why wasn't the package left at my door ( expecially when the front window is open wide next to the door and sitting on the couch watch tv next to the front door. We would have seen some one walk to the door and heard the door knock/bell ring. (Security footage shows NO driver was NEAR the building at this time driver said he did this). I spoke to a supervisor, and supervisor called office to get Vender Code.No excuse FedEX has access to this apartment complex before I even moved in here. ************************** is my managers office, they don't get FedEX ground/Express ?? Check history, you will see FedEX is in this apatment complex daily.There is no phone number to contact anyone at ***************************************************************** (Ground)or *******************************************************. (Express)Nationwide phone support confirmed today no phone number.. ****** reviews on (Express) is the same complaint, how do they say I wasn't home when I was. Need new staff, new driver, this is not working out.I am not going to pay shipping on a package when drivers lie on there reports why they can't use the intercom or get Vender Code from their office. I am not their supervisor, FedEx drivers need better training, lie is not accepted. I was waiting at home for that package with my security cameras on.12 minutes later, FedEX truck is delivering to my neighbor?? Come on!!

  

  Business Response

  Date: 09/06/2022

  Dear *******************:
  
  Your report to the Better Business Bureau was received.

  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  

  
  FedEx

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17647495
  
  I am rejecting this response because: Fed EX told me they would get back to me on the topic, FedEX representative stated 'she' would contact the facility to let me know what was going on, this has been over a week ago.

  FedEX is passifying both me and BBB.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17647495
  
  I am rejecting this response because:I get a message today " you're report was received " today is 9/9/2022. I filed this report 7/30/2022
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17647495
  
  I am rejecting this response because: passification.. FedEX has had enought time to handle the complaint
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/29/2022

  Dear *******************:

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  We understand your dissatisfaction with the handling of the shipments traveling on package tracking number 550419492385.
  

  Our office has not been able to follow up with you by phone or email. Any exception to our normal, quality service is important to us. Any exception to our normal, quality service is important to us.
  

  On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.?  
  
  Respectfully,?  
  
  FedEx
  

  
  

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 17647495
  
  I am rejecting this response because: That is a false statment!

  I have been awaiting for communication for weeks now.. FedEX claimed they would look into the matter and never did.

   

  IN addition! I have recent spoken to my apartment manager here at this complex, and I was told that FedEX Express (AND ALL FedEX) have been delivering to her office for over a year with access to the gate code. FedEX has delivered to her personally using the given access code to this complex.

  There is no excuse. The manager even said once the FedEX express delivery man put deliveries on top of our mail box instead of delivering the shippment to the doors of the unit.

   

  You have not contacted the supervior of the driver. You have not contacted the apartment manager to verify if FedEX has vender codes. 

   

  You have been passifying this situation.

   

  You are lying for the drivers false excuse.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/18/2022

  Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number 550419492385 was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 17647495
  
  I am rejecting this response because:

  This is what I just see dated 10/18/2022:

  [QUOTE]Dear *******************:
  
  Your report to the Better Business Bureau regarding tracking number 550419492385 was received.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx [/QUOTE]
  

  I started this BBB complaint 7/30/2022. It seems this is not going anywhere, Perhaps a small claims should take effect?

  FedEX, Please reframe from harassing me with phone calls that are NOT pertaining to the complaint and contact via email **************.

   

  My BBB complaint shall still be active. FedEX still has NOT delt with the situation. How long does it take to sort out this issue?

  The FedEX liaison doesn't seem to know how to contact the office in charge of the situation?

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've made a purchase on **** but found I left the wrong address. I request to cancel the order instantly but the seller still ships the item to my wrong address. I called Fedex and asked them not to throw the item on the street since the package was lost last time. Fedex customer service basically told me they cannot do anything, and the driver will throw the item on the street since no signature will be required. The item will get lost again. Tracking# is ************ AND ************

  

  Business Response

  Date: 08/16/2022

  Dear ***************:
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment under the tracking numbers ************ and ************.
  
  According to FedEx Ground Tariff, FedEx Ground does not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. FedEx Ground may release the package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected.
  
  You may consider registering for FedEx Delivery Manager at https://www.fedex.com/en-us/delivery-manager.html FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, get delivery notifications and much more.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  

  Respectfully,
  

  FedEx