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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,116 total complaints in the last 3 years.
4,598 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex Hub is falsely putting in scans and not delivering packages then they are saying they are out for delivery when they are not when truck is sitting in warehouse
Customer Answer
Date: 08/04/2023
Two trackings numbers
683687289170
654243756051

Business Response
Date: 08/16/2023
Dear *********************:

Your report to the Better Business Bureau regarding tracking numbers ************ was received.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/16/2023

Complaint: 20420572

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 08/18/2023
We will do better is not a good answer. I lost 16$ In protein bars melted. ******* says it was delivered, so I am the only that lost out. Then Fedex dropped my claim. I lost money on tool needed to make money for my second job detailing cars. But its ok they will do better. They should not be left off the hook for this I can prove they do this all the time in the ****** hub to my area. I have many packages in the past that have been delayed because of Fedex
Initial Complaint
Date:08/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I see Im not the only one disgusted by the poor customer service of FedEx. I ordered a package to be delivered to my front door but the driver decided on their own to drop the package off to my mail room normally I wouldnt even say anything but now after almost a whole week with people from FedEx not taking ownership or making anyone fix the problem after I have called everyday. The package that Im needing is a bigger package weighting close to 50lbs. Im a single woman and I have an injured knee hints the reason I left the delivery instructions for my package to be delivered to my door. FedEx has continued to lie. Lie number one I was told that my apartment complex does not allow door deliveries. Crazy thing is I have a package delivered to my door not even a week before. But giving FedEx the benefit of the doubt I called my leasing office and they confirmed what I all ready knew. Ive been told by several different members of the escalation teams that was a complete waist of time. I do know if I try to get my package myself and hurt myself further I will *** I have proof of delivery instructions, from my leasing office, and all calls are being recorded. Its crazy because I continue to hear that we will have your package delivered today or tomorrow every single day since Monday. Oh and the best part the closed my ticket as if all is well. I find it funny that these is***s are so closely related. Its baffling that everyone is so nonchalant but I guess its not them.
Business Response
Date: 08/14/2023
Dear *************************,:

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling on tracking number 684724184825.

Local management has contacted you and addressed this issue, and local contact information for our station has been provided to you should you have a need to contact management in the future.

On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 29th I purchased a 3rd brake light from GM Trucks for my **** Escalade. This item was shipped by Fedex from *******. When the brake light arrived it was busted in several pieces. I contacted the shipper and he was to file a claim with Fedex. He did not file a claim when he stated that he would. After 10 days of zero contact with the shipper after several attempts He finally states that he was out of town for the weekend at a wedding. During this time I had filed a claim with your company and advised the shipper that he needed to send Fedex a waiver that if the claim was approved the check should come to me. The amount of the purchase was $250.00 plus $20.00 shipping. The shipper (***************) never sent the waiver and filed a claim of his own. During the lack of communication I filed a bad review on his business site. The shipper has cut off all communication with me. My claim number was C-**** ***** and the tracking number was ************. I contacted Fedex and was advised that my claim had been denied because the shipper had not sent the waiver and everything would have to go through the shipper. I advised the Fedex personal that the shipper had cut off communication and that if Fedex approved his claim then he would be collecting twice. If he did file a claim like he stated then he is not entitled to receive any compensation due to the fact that he has already been paid and should not collect twice. If you would like I can pictures of the broken brake light and the communication that I had with the shipper (***************) My address and phone number is as follows:
Business Response
Date: 08/09/2023
August 9, 2023
Dear *****;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional review.
Upon receipt I reviewed the claim info that we show on file along with the notation on the claim associated with C-********* that has been filed by you.
Our Terms and Conditions do state the shipper will either have to file the claim or provide a waiver relinquishing the rights of claim to another party.
I understand your situation that you are stating that the shipper may not be trying to assist you with the processing of your claim, however I must maintain our Terms and Conditions. The shipper can contact me directly to resolve this claim.
Thank you
Hope I / ******************** / FedEx Ground ***************** / *************************************************

Customer Answer
Date: 08/10/2023

Complaint: 20419985

I am rejecting this response because: I am the one that is out the money for the brake light that arrived to me broken. The shipper has been paid and is not communicating with me and will not comply with sending a waiver    The shipper is not entitled to anything. I cannot be the first person that this has happened to. This problem needs to be resolved now. I have sent you the information from the shipper with the empty promises on his part and the lack of communication. He has me blocked and there is not any further communication from the shipper. I am the injured party in this.

Sincerely,

******************
Business Response
Date: 08/17/2023
August 17, 2023
Dear *****;
FedEx Ground Shipment #************
Your rebuttal on BBB Case #******** has been forwarded to me for additional review.
The denial will remain until either the shipper contacts FedEx directly or provides the waiver relinquishing the rights of the claim to you.
I apologize and assure that your dispute has been documented and taken seriously. Our Terms and Conditions state the shipper must file/dispute all claims on behalf of their customer or provide a signed letter waiving the rights of the claim to another party.
Until the required info is provided no further review can be performed on this claim.
Thank you
Hope I / ******************** / FedEx Ground Claims Department
Business Response
Date: 08/18/2023
August 9, 2023
Dear *****;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to ******************** for additional review.
Upon receipt I reviewed the claim info that we show on file along with the notation on the claim associated with C-********* that has been filed by you.
Our Terms and Conditions do state the shipper will either have to file the claim or provide a waiver relinquishing the rights of claim to another party.
I understand your situation that you are stating that the shipper may not be trying to assist you with the processing of your claim, however I must maintain our Terms and Conditions. The shipper can contact me directly to resolve this claim.

Thank you

Hope I / ******************** / FedEx Ground ***************** / *************************************************
Initial Complaint
Date:08/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a frame that was missing parts. We were sent a new frame many weeks later ,while sleeping on floor,replacement frame shipped by FedEx. We were given delivery dates of 7/31 then 8/1 then 8/2 but was delivered on 8/3. I spoke with FedEx names are ****, ******, happy, ************************, ***** with FedEx on a recorded line. They stated it was inspected in perfect condition and shipped today. When we watched them deliver it in such a condition then parts were falling out onto my driveway and the box was bent almost in half. I have all the photos of the delivery service dates and how the package was delivered. I explained this was unacceptable due to them stating it was inspected perfect but it had been opened and resealed with FedEx tape. My question was why did they opened my package anyway. Then FedEx told me to contact the seller about it and I refused due to the recorded conversation that it was in perfect condition prior to placing it on the truck. I demanded them to refund my money due to all the lies I caught and took photos of. They stated they would pick up my package within 24 hours which should be in 8/4 by 3pm. Then happy stated they need to pick up package maybe in 24 hours it would be picked up. I demanded a pick up date and time so it should be picked up by 3pm tomorrow on 8/4. The frame bars were bent and the package of screws and bolts were missing and the box was destroyed with parts falling out around box which the top was completely torn off and frame bars poking completely through the box This is unacceptable. FedEx should not be in business.
Customer Answer
Date: 08/04/2023
FedEx ,**********,** to FedEx ************,** tracking ************ and tracking number and FedEx locations are in all photos sent in original complaint
Customer Answer
Date: 08/04/2023
FedEx ,**********,** to FedEx ************,** tracking ************ and tracking number and FedEx locations are in all photos sent in original complaint
Customer Answer
Date: 08/04/2023
FedEx tracking ************
Customer Answer
Date: 08/10/2023
The desired amount of refund is 259.98,due to the damaged bed frame and missing assembly ******************** ********************** damaging the bed frame and having to sleep on the floor which caused an er visit at the unity hospital for back pain for *********************************,my wife my hospital copayment is ******, but if this isnt resolved Ill have to just sue ********************** for damaged bed frame and pain and suffering not including medications plus tests done at hospital plus copay
Customer Answer
Date: 08/10/2023
Your chief complaint / principal diagnosis was:
2nk 778 0
FEVER (ADULT) / Low Back Pain, Arthralgia
Referred to:
******************************, Address: ***********************************************************************, Phone: **********
Follow up in 3 days.
Specific Instructions:
General Discharge Instructions: - Medications as directed. - Reevaluation by local PCP in 3-5 days. -- Ret your medical condition worsens. Thank you for choosing ******************** ******************** tr was my privilege to serve you as your provider. A follow up phone call *** be placed to you if there are to and/or x-rays that *** require further evaluation.
Teaching Topics
BACK PAIN (LOW BACK PAIN) (English)
Discharge Instructions(@*****************************.)
Printed on: 08/07/2023 20:49
Page 1 of 5
DRAFT
DRAFT
SEE
******** E SEIGI
Printed Monday August 7, 2023 at 8:47 PM by *****************
Prescriptions (Full Page), Page 1/1
BACK PAIN (LOW BACK PAIN)
BACK PAIN (LOW BACK PAIN)
WHAT IS BACK PAIN?
Back pain is a discomfort of the muscles in the back, usually the lower back. It is caused by muscles being pulled or stretched when pulling or lifting heavy objects or during strenuous activity. It can also be caused by a simple turning or twisting of the back or during traumatic injury such as a fall or a car accident.
You could be born with problems that cause back pain, such as a crooked spine (scoliosis) or pain can be caused When growing older by increased softening of the bones (osteoporosis).
WHAT SHOULD I KNOW AND DO FOR MY BACK PAIN?
??Resting on a FIRM surface is very important. Rest as much as possible.
??Rest on your back with a pillow under your knees to take pressure off your back.
??Lying on your side with a pillow between your knees *** also be helpful and *** feel more comfortable.
??Do not lift or bend over until your doctor tells you that you can.
??You *** use warm heat for 20 minutes three or four times per day to help relax the muscles. Heating pads, hot showers, or hot towel compresses are ways to provide the heat.
??Do not keep heat on your back all the time. This will make your pain worse.
??Gentle/firm massage *** help your soreness.
??Your doctor *** give you medicines to help the muscles relax.
Take them just like your doctor says. DO NOT drive while taking these medicines.
- Exercise, good posture, and learning how to lift and pull correctly, will help prevent hurting your back again.
WHEN AND WHY SHOULD I FOLLOW UP WITH THE DOCTOR?
??If your pain is getting worse and not better.
??If you start having pain when moving your legs.
??If you cannot feel or move your legs.
??If you have problems passing your urine or bowels.
Discharge Instructions(*****************************.)
Printed on: 08/07/2023 20:49
Page 2015
Customer Answer
Date: 08/11/2023
Bed frame photo and price and er photos
Customer Answer
Date: 08/11/2023
Bed frame price and er visit pictures
Customer Answer
Date: 08/14/2023
the first original bed frame was delivered 07-11-23 which was retapped and it was missing parts In which I could not get the bed frame assembled.I contacted the seller and they sent a entire replacement bed frame .This complaint is for a replacement which was also damaged and missing parts ,the seller did not want the damaged frame shipped back due to FedEx damaging the package and I called FedEx everyday because they had the package arriving 7-31-23 which is in first paragraph which they lied and promised delivery and refund after it was received,In which we have had no bed frame since 7-11-23,the FedEx customer service completely lied about delivery,refund in 24 hours on recorded line.I have never dealt with such a fraudulent ,dishonest and irresponsible company and its 8-14-23 and still no bed frame and sleeping on the floor.This situation is so unacceptable caused by FedEx
Business Response
Date: 08/16/2023
Dear : *****************************

This is in response to your inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of your shipment ************ were damaged.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for any assistance that they require with a claim.

We ask that you contact the shipper for further assistance regarding reimbursement or replacement. This will and has been addressed internally with the drivers serving your area. For more information, please refer to: *******************************************************************************.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/17/2023

Complaint: 20419886

I am rejecting this response because:I ordered a bed frame expecting FedEx to deliver my package ready for use ,the first bed frame was retapped and package damaged In which the seller sent me another bed frame and with many delivery issues and calling FedEx everyday ,on a recorded line was completely lied to .After second bed frame was delivered the package was completely destroyed with assembly parts missing and frame rods sticking through the box and bent in half so ,FedEx completely damaged and lost parts .when the first bed frame was delivered I discarded my old frame and after a month having to sleep on the floor my wife had to go to the er due to back pain.I trusted that a company would deliver my bed frame with no problems but they damaged 2 bed frames and lost parts to assembly and the seller offered to send a third bed frame,I cant believe what FedEx had done to me and the seller.I am requesting FedEx to pay a least the hospital bill if not I will take legal action for the pain and suffering.

Sincerely,

*************************
Business Response
Date: 08/21/2023
Dear : *****************************:

This is in response to your rejection inquiry addressed to the Better Business Bureau.

We regret to learn of your report that the contents of your shipment ************ were damaged.

Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for any assistance that they require with a claim.

We ask that you contact the shipper for further assistance regarding reimbursement or replacement. This will and has been addressed internally with the drivers serving your area. For more information, please refer to: *******************************************************************************.

As I have stated the shipper would need to file a claims so that it can be reviewed and settled with them so that they can settle with you.

Consequential damages is a request that you would need to file for any injuries that you claiming. Please refer to: *******************************************************************************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/25/2023

Complaint: 20419886

I am rejecting this response because:I told the shipper to make a claim for both bed frames FedEx delivered and damaged and missing parts on both packages,I cant use the website you provided *******************************************************************************., the business is making the claims for the damaged bed frames but I need a number or call to report that since I depended on FedEx to deliver my bed frame undamaged and having to wait 6 weeks to receive second damaged bed frame ,we ask for compensation for having to sleep over six weeks on floor which caused my wife ,******** to have go to ER for back pain caused by sleeping on floor,which includes copay plus tests,medication etc due to the negligence of FedEx .

Sincerely,

*************************
Initial Complaint
Date:08/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a hockey jersey package that was for a charity event that is being held by FEDEX in ******* and they will not give us an update, an apology or a refund for the shipping or even let us file for a lost package. They continue to hang up on us and provide no information about the package process, location, or a simple update in writing or with some form of notification of if the package is being processed or not. We called the ******* ********* customs office and spoke with agent ***************************** and they have told us it is not tied up in customs. Also FedEx is refusing to give us an update to even when or if we could pick up the package in *******, they are simply holding $1,500 of product without explanation and hurting the charity auction in the process.FedEx wont even issue a formal apology to our charity, let us file a claim, or reimburse us for the shipping cost nothing. We have been hung up on multiple times and there is no resolve. We don't know what else to do. We simply want an apology on our companies behalf by FedEx in the very least and to figure out whats actually going on. This is unacceptable business practices by FedEX and its hurting our companies reputation. We are at our last limb we don't know what else to do besides to contact you
Business Response
Date: 08/14/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed,the appropriate management has been notified of your concerns
regarding the handling of the shipment traveling on package tracking number 772868589082.
Scans indicate we have not received this package at our ******* Hub.
We emailed a letter of explanation to your email address-*********************** on
August 7, 2023

Please accept our sincere apologies for any inconvenience you have encountered. We value
the trust our customers place in us, and we look forward to serving you more satisfactorily in
the future.

Respectfully,

FedEx
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account that ********************** that is set up for automatic payment. Transactions for invoices go through fine, but every week a pending charge shows up in my bank account for thousands of dollars from FedEx that does not corespond to any invoice. The current pending charge is for $4,181.45. I have talked to multiple FedEx customer service representatives and as well as their billing office and nobody has been able to help me
Business Response
Date: 08/18/2023
Dear ***************************

This is in response to your inquiry addressed to the Better Business Bureau.

Per our telephone conversation, you have verified that those issues have been resolved.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:08/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Some of our luggage was left behind in ****** after we took a family vacation. I created 4 shipping labels through fedex to have the luggage shipped to us here in the **. There were a total of 4 suitcases. 3 were delivered (June 21,2023). 1 suitcase was not delivered. We were charged for the delivery of the first 3 suitcases. About 2 weeks later Fedex proceeded to charge us for the 4th suitcase that was never delivered(Ive filed a claim with my credit card company). Weve opened 2 disputes with fedex over the lost luggage and fedex has continually given us the run around. Clearly the suitcase is lost, but they will not give us compensation for the items in the suitcase, even though the package was insured. Fedex continues to give us a new date for delivery, but the tracking still shows that the suitcase is in ******* (where its been since June 20th). Fedex lost our luggage and owes us money. My credit card company still hasnt been able to resolve the $704 they charged us for a package that was NEVER delivered. Furthermore, fedex has since deleted the shipment labels from my fedex account. I believe theyre trying to act like the transaction never happened. Luckily I have pdfs of the labels created. Fedex is a billion dollar company and theyre trying to make me pay for a package that was never delivered and are denying me the money that we are owed for the lost luggage. I would be happy to provide any additional information , tracking information, credit card statements, or fedex claims we have filled. We need help, as fedex clearly doesnt have any intention on making this right.
Business Response
Date: 08/15/2023
Dear ****************:
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number 791365885548 was delivered at 6:08 p.m. on August 11,2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shipped my computer and things from ****** ** to my new place in **** *****. I insured my custom desktop computer and my misc goods to a total of 7000$. When I received my items the boxs were beat had holes and barely could still be considered a box. My computer wouldnt turn on and had EXTENSIVE DAMAGE. Vr equipment among other things.I filed a complaint over the phone, the personnel messed up all the information so I called again. This time they said they needed to make a new claim. I received no follow up in my email. So I reached out again to confirm everything, they told me to send pics and evidence which I have a lot of. They said I was only asking for 1000$ which was a complete lie and I said that doesnt even cover the vr are yall s******* with me I told you the pricing. They said oh Im sorry we cant do that you need to go to higher claims since its above 1000$. But said to do that I had to have the reciept. The location in ****** didnt even have their information updated in fedexs servers when a phone operator tried to get in contact. I ended up finding a copy of it, sent it to them and called and confirmed I sent it for them to say your denied cause your not the shipper. Im the shipper and receiver *** told you guys this over and over. I have warned them that I will go to the *** then to court if need be. They refuse to give me email updates on the status, the refuse to acknowledge the damage they have done to my property, they keep giving me the run around. Original claim number C-*********. I want the money to repair my system I didnt pay for insurance to be scammed and have my stuff destroyed.
Business Response
Date: 08/08/2023
Dear Customer;
FedEx Ground Shipment #************
Your BBB Case #******** has been escalated to *************************** for additional investigation.
Based off what we have on file and what you are stating in your BBB Complaint it appears there may be an error with the claim information showing in our system. I have attached a claim form to this response please write "AMMENDED" across the top and fill it out and return it back to me directly with the additional information you were attempting to send originally. Once I receive the "AMMENDED" form and info I will review it and process your claim accordingly and provide you with the resolution.
On behalf of FedEx Management, I apologize and assure you that your claim is being taken seriously.
Thank you
Hope I / ******************** / FedEx Ground ***************** / *************************************************
Initial Complaint
Date:08/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed ex delivery drops off packages where ever they felt like . 234 poplar rd was a wooded lot therefore package should have been returned to sender not drop off where ever .
Customer Answer
Date: 08/04/2023
TRACKING # ************ ADDRESS WAS TO GO ********************************************************************* THAT ADDEESS IS ***** VACANT LOT . THEREFORE PACKAGE SHOULD HAVE BEEN RETURNED NOT DELIVERED TO ANORHER FRONT DOOR .
Customer Answer
Date: 08/04/2023
Pic 1 , ***** of ********************************* 2 3,4, information on such address
Customer Answer
Date: 08/06/2023
TRACKING # ************
Business Response
Date: 08/10/2023
Dear ******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/18/2023
I sent tracking # several times also fed ex has the tracking # for they called me , so nothing should be closed and sending flase info to a consumer should be a crime . So this complaint should be reinstated till the problem is corrected. Thank you .
Business Response
Date: 08/23/2023
Date Sent: 8/10/2023 8:50:09 AM
Dear ******,

Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

If the shipment has not been located. The financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/25/2023

Complaint: 20418652

I am rejecting this response because:

Sincerely,

*************************** company shipper has no updated info or has received package return as fed ex said was sent back .. I'm not going to do anyone's job today locating packages , as this was notified to both parties the address was incorrect fed x many times . Therefore said package should have been stopped even when calling to state addresss was nothing but ***** .
Business Response
Date: 09/06/2023
Dear ******,
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.

Respectfully,
FedEx
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid $55.05 for overnight service, and due to a fedex agent's mistake, my package was misplaced and delayed for 3 days! This caused alot of problems for me. I called customer service on 7/7 when I found out that the package had been mishandled. I was told to wait until after the weekend, since they can't do anything on Friday! I was told to file a claim for a money back guarantee. I filed it, but it was denied because it wasn't damaged! I called customer service again, after several attempts to reach a live person, they told me to fill out a different form for billing. I couldn't find that form. When I finally did, I received a message that it was denied because the package was shipped more than 15 days ago!! This is not acceptable. I am requesting a full refund of $55.05. This delay has cost me alot more than I had paid for shipping!!!TRACKING NUMBER780748612239 DELIVERED TOResidence SHIP DATE 7/6/23 STANDARD TRANSIT 7/7/23 before 12:00 pm ACTUAL DELIVERY7/10/23 at 11:20 am
Business Response
Date: 08/04/2023
Dear ***********************************,

This is in response to your inquiry addressed to the Better Business Bureau.

We are concerned to learn of your dissatisfaction with the service you received regarding the shipment traveling on package tracking number 780748612239.

FedEx money-back guarantee is available for ************************** when the delivery commitment is not met. I apologize for the internal confusion regarding your refund request and the situation has been corrected. I verified the total charges of $55.05 were credited to your Credit card used ending in ****. Please allow 5-7 days for the transaction to post between the financial institutions, when any credit card is used.

On behalf of FedEx, please accept our sincere apologies for any inconveniences you were caused. We look forward to serving you better in the future.

Respectfully,
FedEx
Customer Answer
Date: 08/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
5008 ************
******, ** 75094

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