Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was expecting a FedEx package that is long overdue for delivery. I tried to contact customer service to speak with a live person. It seems that they no longer exists as the automated system refused to transfer me to a live person. I called about three times and the system continued to hang up the phone instead of transferring me to a live person, despite about ************************************************* pressing 0. Money was paid for an overnight delivery, yet 2+ days I cannot receive the delivery.

  

  Business Response

  Date: 02/27/2023

  Dear ***********************:  
  
  This is in response to your inquiring addressed to the Better Business Bureau case. 
  
  We deeply regret the difficulties you encountered while calling our toll-free number; information regarding various methods to contact FedEx are available at ***************************************************************************************************; The appropriate management have been notified and are researching your concerns. We value this feedback for process improvements and thank you for bringing it to our attention. 

  We regret to learn of your report that the contents of tracking number 835332790887 was ruined.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,    
  
  FedEx   

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  Please let me know whether you have taken steps to fix the phone system to allow a person to speak to a live person immediately when requested without having to provide a tracking number.

  
  Sincerely,
  
  ***********************

  4012 ***********

  *****, ** 34474

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx driver left our package outside of our gate on the sidewalk where anyone could have taken it. The box was damaged. There has been a history of problems with deliveries.

  

  Business Response

  Date: 03/01/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  tracking number ************ and the associated delivery issues.  They will

  review and follow-up with you.  Also, we suggest you sign up for FedEx 

  Delivery Manager on FedEx.com, of which allows you to note specific

  instructions for your address.

  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19450054
  
  I am rejecting this response because: I received a voicemail from ******* from Fedex Ground on March 3rd asking me to return the call at ************. I have tried to call seven times since March 6th. There is no answer or option to leave a voicemail: The message is that the receiver is not accepting calls at this time.

  Since the complaint with the BBB, Fedex has delivered packages addressed to us to neighbors. We had a neighbor deliver a package to us on Saturday, March 4th that Fedex left at the wrong address. This is a recurring problem.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/10/2023

  Dear **************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the
  tracking number ************ and the associated delivery issues.  The Ground

  station has been contacted and advised of the issues when attempting to call them.  

  They will follow-up with you again.

  Please accept our sincere apologies for any inconvenience you have encountered.
  We value the trust our customers place in us, and we look forward to serving you
  more satisfactorily in the future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost a $10,000 package and cant explain how it got lost. Cant review security footage. Was promised call back from managers and corporate and received nothing.

  

  Business Response

  Date: 03/08/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau.

  We take very seriously your concerns regarding non delivery of shipment with tracking label ************.  Management was advised of this issue and another internal FedEx review and was performed. After exhausting all additional search options, we regret that we are unable to locate package contents, based on the information that you have provided. This issue was forwarded to senior management for escalated review to be addressed internally. Any security resources or disciplinary actions will remain confidential.

  On behalf of FedEx, we extend our sincere apologies for any inconveniences or concerns experienced regarding this shipment. A claim was received and processed in accordance of the FedEx shipping tariff below. Because your financial arrangements are with the shipper, please contact the shipper for further assistance regarding claims, reimbursement, and refunds.

  FedEx Express liability with regard to any package is limited to the sum of $100 unless a higher value is declared at time of tender and a greater charge paid as provided in the FedEx Service Guide.  The declared value of any package represents our maximum liability in connection with a package, including, but not limited to, any loss, damage, delay, misdelivery, nondelivery,misinformation, any failure to provide information, or misdelivery of information. Exposure to and risk of any loss in excess of the declared value is either assumed by the shipper or transferred by the shipper to an insurance carrier through the purchase of an insurance policy."
  
  We value the trust our customers place in us, and we hope you will allow us other opportunities to serve you.
  
  
  Sincerely,

  
  FedEx

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ FREEZING RAIN.NO knock on door. NO doorbell ring. NO putting at back door per request.

  

  Business Response

  Date: 03/02/2023

  Dear *************************, 
        
  This is in response to your inquiry addressed to the Better Business Bureau.   
     
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************.  Our records indicate package tracking number ************ was received on February 22, 2023 at 1:34 p.m. Regrettably we have not been successful in speaking with you about this matter, however, the appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  We certainly regret any inconvenience you have encountered.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
   

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19449400
  
  I am rejecting this response because:

  I keep having to file this complaints. I hope the FedEx drivers eventually behave in a professional manner.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, - I placed an order online with Vans.com. Vans used FedEx as the delivery service under tracking #************. FedEx delivered the package on 2/16 to an incorrect address. a photo of delivery was submitted by FedEx as proof, which is NOT my home, it's an uknow home. I contact FedEx to advise and opened a claim unde case # C-********. FedEx closed my case 2 days later advising they were unable to locate the package and advised to contact Vans.com. in addition FedEx advised both myself and Vans.com that the package was delivered to the correct home. when I have proof (photo) it was not. Vans.com has rejected my claim as FedEx has advised Vans.com that delivery was made correctly. At this point I no longer want a replacement but a full refund .

  

  Business Response

  Date: 03/01/2023

  Dear *******************:

  Your report to the Better Business Bureau regarding tracking number ************ was received.    
  
  Our records indicate this package was delivered on February 16, 2023 at 17:53 p.m. local time.  Per our conversation, you advised this package was never received.  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided.
  
  If the shipment has not been located, please contact the shipper for a refund/replacement. The shipper can file a claim if needed. 
   
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future. 

  
  Respectfully, 

  
  FedEx   

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19448946
  
  I am rejecting this response because:
  Vans has continued to reject my claim as **** has advised FedEx has advise they delivered my package. At this point. I feel FedEX should contact the seller as their driver was legally liable for delivering and losing my package. As the consumer. I do not feel it is my responsibility to do the extra work for their error. This is an error in their end and continued to pass the error to the consumer. 

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 03/17/2023

  Dear *******************:
  Your report to the Better Business Bureau regarding tracking number ************ was received.    
  
  Our records indicate this package was delivered on February 16, 2023 at 17:53 p.m. local time.  Per our conversation, you advised this package was never received.  After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. I have advised that the driver was not able to retrieve the package and to contact the shipper. 
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation.  We look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx   

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************

  **********************

  *********, ** 92507

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment building that has a security code on the front door. In order to deliver a package the driver needs that code. I have a package arriving today and spent over an hour trying to get to a live person on the Customer Service number.The only number provided for customers to call. The website does not work for this need. I got hung up on at least 10 times after asking for a live person. All I got was the run around from the auto attendant. No one would transfer me. This is horrible. I need to have a number to call to get live help. Fed Ex blocks customers from calling and talking to a live person ***** and *** both have live customer service but Fed Ex does not. **** and *** drivers have my door code but Fed Ex does not and there is no way to get deliveries here via Fed Ex unless I call and give the the door code to give to the driver. The door code is to the building and not to my apartment and is needed to deliver here.

  

  Business Response

  Date: 03/01/2023

  Dear ******************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  8607 *************** 2

  *********, ** 99507

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/22 I accidentally left a cell phone in a rental car in ****** at the ***********. I was already in ********** when I filed a claim. The rental car facility found it and I paid to have it shipped to me. The package was then marked as damaged on 11/15/22 I was notified that there was a delay the item being shipped to me. It was supposedly damaged, and fed ex stated they sent it back to the rental car facility but the rental car facility has stated they did not receive anything. I have also spoken to 2 different people from fed ex who stated it is at the facility in ***********, **. I would like this item to be sent to me regardless of the condition and I have stated many times I just want my package! I paid for it and I also filed a claim but it was denied! I want my cell phone broken or not. It is MINE and was not a purchase. Please help me get my phone back. If I am unable to receive my phone, I would like to be reimbursed as I paid $600 for that phone. Thank you.

  

  Business Response

  Date: 02/28/2023

  Good morning **************,

  The shipper has filed a claim on this package. Since they are the ones paying for the shipping cost, we will be handling the claim with them. Please keep in contact with shipper for the resolution.

   

  Thank you,

  **************** | FedEx Services

   

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  6905 *************

  ***********, ** 93307

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife had to travel from ********** to Independence, **** for work, but forgot to pack her medication. I took her medication to the FedEx store location at ********************* as soon as the store opened on August 29th, where they packaged it, and I stressed the importance of having it there overnight. I was charged $75.87 for overnight delivery to Independence, **** to be delivered on August 30th by 1:00 pm. The total of $75.87 was paid in full at that time.The next evening, August 30th, I got a call from my wife who was in tears because the package had not been delivered. Because she did not get her anti-anxiety medication, she had started getting withdrawal symptoms (Stopping duloxetine abruptly may result in one or more of the following withdrawal symptoms: irritability, nausea, feeling dizzy, vomiting, nightmares, headache, and/or paresthesias).I immediately called FedEx customer service, who were less than helpful, and found out that our package was still sitting at the Beechmont store. In order to avoid being hospitalized, I had to leave work at 10:00pm and drive 4 hours from ********** up to Independence myself with more of my wife's medication and then turn around and drive 4 hours back home so I could be up for work again the next morning. This cost me an additional $75.13 in fuel costs alone.Everything about this situation has been absolutely unacceptable. It ended up costing us $151.00 and entirely too much stress. To add insult to injury, FedEx now has the audacity to send me an invoice demanding an additional $50 followed by a notice for $57 from a collections agency.At the time, I was willing to write this all off and never use FedEx again. After all the additional hassle they have caused, FedEx needs to send me a check for $151.00 as a refund for my shipping costs and the additional costs for me to do that job that FedEx botched.

  

  Business Response

  Date: 03/10/2023

  Dear ***********************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding issues with Invoice# ********* have been brought to the attention of management. We understand your concerns, I verified the charges associated with your account have been credited in the amount of $50.00 as well as a refund of $69.95 for the shipping charges for tracking number ************ has been mailed.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting regarding case number: C-********. Tracking number: ************ This was a return item delivered to the company Zero Halliburton. The item was delivered to the wrong address resulting in the original packaging being disrupted and causing me to be charged the shipping fee for the item and restocking fee by Zero Halliburton when I was supposed to be reimbursed for it. Research was done by FedEx determining that the item was delivered to the correct GPS coordinates, which is true, however the item was delivered to SUITE 100. The item was supposed to be delivered to SUITE 200 as dictated on the shipping label. It took significant effort and phone calls from me to finally locate the package and for the ************************ to pick it up from the. Because of this mistake by FedEx, I am stuck having to pay the shipping fee without reimbursement and a restocking fee. I would like my shipping fee of $61.81 charged by FedEx on Feb 6, 2023 to be refunded.

  Customer Answer

  Date: 03/01/2023

  Please see attached emails as proof that item was delivered to wrong location (FedEx delivered to Suite 100 instead of the correct Suite 200).

  

  Business Response

  Date: 03/02/2023

  Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  

  tracking number 77128014600.  Our records indicate a proof of delivery on 

  February 1, 2023, 11:33 am., to Ste 200, and we understand you are disputing

  this information.

  We have called the recipient to confirm delivery information and are awaiting

  an update.  We will credit shipping charges if package was misdelivered.

  On behalf of FedEx, please accept our sincere apologies for the inconvenience
  

  you were caused.  We value your business and look forward to serving you more

  satisfactorily in the future. 
  
  Respectfully, 
  FedEx 

   

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19446767
  
  I am rejecting this response because: the attached email exchange with ****************************************** from Zero Halliburton provide proof that the FedEx package was delivered to the wrong location. Speaking to any representative other than *************************** who was intimately involved with the issue will result in wrong information. Please see attached proof.

  The package was not delivered to the correct location Suite 200. It was delivered to Suite 100. This has lead to many hours of my time and Zero Halliburton's time go to waste to try and track down the package. As such, I would like a refund of my shipping fee.
  
  Sincerely,
  
  Bugra Tugertimur

  

  Business Response

  Date: 03/03/2023

  Dear Mr. ************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the  
  tracking number 77128014600.  Our records indicate a proof of delivery on 
  February 1, 2023, 11:33 am., to Ste 200.
  
  We have confirmed the package was misdelivered.  A credit of shipping 
  charges has been processed.  Please allow 3 to 5 business days. 

  On behalf of FedEx, please accept our sincere apologies for the inconvenience
  you were caused.  We value your business and look forward to serving you more
  satisfactorily in the future. 
  
  Respectfully, 
  FedEx 

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January of this year, FedEx has had severe problems with delivering to my address, none of which are weather related. After talking to a driver, I found out that my address is not in their system, so unless a driver notices my package on their truck, it doesn't get delivered as I don't appear on the driver's manifest. I have called in several times and was told someone would contact me about this but haven't heard anything. This is from the **********, ** depot. I have had packages from Chewy arrive at the depot and get put on a truck 3 different times until they actually arrive. FedEx out and out lost a package 2 weeks ago after it showed as on the truck status for over a week. I need my address entered into whatever system they use so my packages arrive and I need them to follow the directions left on the account for delivery. Not that hard to follow directions!

  Customer Answer

  Date: 02/22/2023

  This isn't about 1 package.  It's about overall delivery service from your **********, ** depot.  I talked to the night manager ***************** night and the gist of what he told me was he doesn't care how that depot is run because he gets his FedEx deliveries from another depot.  In the past 6 weeks, I've had numerous deliveries delayed, taking 3 tries for delivery even though it's drop-offs, nothing requiring a signature.  I've had packages left out in the rain after drivers aren't following simple delivery instructions to deliver to the front door.  One package was out and out lost, in "on the truck" status for a week before showing delivered on a day and time where I was on and in a position to see the delivery truck, which never actually showed up.
  
  Examples of late/lost deliveries:

  604576144539 (going for 3rd try at delivery today)

  605263905807 (delayed)

  605263905807 (delayed)

  632552185575 (lost, I was home at supposed time of delivery with a clear view of the driveway where the truck would have had to come down for delivery. Checked their "wrong" drop off spot as well with no luck)

  That's just the month of February.  Go back in my address history in your system.  You'll see more delays.

  627931115458 (package in wrong location, not following instructions on account)

  393444273084(package in wrong location, not following instructions on account)

  579194767779 (package in wrong location, not following instructions on account)

  621241801568 (delayed)

  625582619708(location)

  628859236320 (location)

  628883989945 (delay)

  That goes back to January and December.  Does that look like an isolated problem or a recurring one?
  
  FedEx ground in ********** is at ************************************************************************************

  

  Business Response

  Date: 03/20/2023

  Dear *************************,

  Your report to the Better Business Bureau regarding tracking number 604576144539 was received.

  We are concerned to learn of your dissatisfaction with the service you received, and as we discussed, the appropriate management has been notified of your concerns. We will continue to monitor the situation to minimize the impact on service. Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

  Respectfully,

  FedEx

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The situation requires continued monitoring which I have been assured will occur.  I have contact information for the investigator at FedEx and will be in touch as needed.

  
  Sincerely,
  
  *************************

  *****************************

  **********, ** 21783