Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/28 I was suppose to have a computer monitor delivered to my home. The tracking number stated that it was delivered but when I went outside to look I couldn't find anything. I went and check my doorbell camera and never saw the fedex employee drop off the item. I went online to track the item and saw the FedEx employee took a picture of where they left the package and a picture of the front door. I immediately notice the package is not at my front door because I have a purple door. See upload pictures. I reached out to Fedex and open a case. The case was closed after 2 days stating they couldn't find the package and to reach out to the merchant. The merchant said they shipped the package and to deal with fedex. I tried to reach out to fedex again but they not willing to assist in this issue. I truly believe either the employee delivered the package to the wrong address which I doubt because I would love to think there's enough good people in my neighborhood to deliver it to the correct address or they simply stole the package and took a picture of a random front door. I'm looking to track this item because it was a surprised birthday gift and very expensive. Thank you

  

  Business Response

  Date: 11/29/2022

  See attached document

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18359408
  
  I am rejecting this response because: I don't believe the due diligence was done on the recovery attempt of this package. FedEX will constantly claim the item was delivered but won't acknowledge the item wasn't delivered to the correct address by the FedEx employee.

  The picture submitted by the FedEx employee vs the actual delivery house address indicate one of two things:

  1. The employee mistakenly delivered it to the wrong address. A conversation with the employee can reveal or backtrack where the employee actually delivered the item. 

  2. The employee stole the item and took a picture of a random house front door.  Thus Fedex is not holding employee's accountable for stolen packages or tracking the counts of packages missing from their route. 

  Fedex will say they have no reason to disclose any information into how this internal investigation was conducted but they can't answer one simple question. 

  Did anyone actually drive to the delivery address and look at the front door of that address vs the picture submitted by the FedEx employee? 

  To simply put it back on the customer to deal with this problem is not the right response. The right response is a full detail investigation with the findings and the corrections being made to make this wrong right. 

  Sending a customer back to the sender is not the right thing to do when clearly, the investigation would easily conclude item was not delivered to the right address. 

  Next steps is ************ for more assistance to see how many more people are running into similar issues. 

  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/13/2022

  See attached document

  Customer Answer

  Date: 12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx is aware of and endorsing its drivers lying about delivery attempts in order to profit off of expedited deliveries that it does not have the means to deliver. Multiple times in the last year, after waiting for a signature required overnight delivery, FedEx has falsely claimed that a delivery attempt to my address was made when it was not. This has caused packages to be delivered well outside the guaranteed window whilst falsely documenting delivery attempts to protect the profit on the extra charge for that guaranteed delivery.FedEx has also effectively removed any ability to notify them of the issue. Their phone costumer service will not allow for a customer to speak with a representative regarding their delivery,and they do not provide a customer service email or physical address on their web page.When all of these factors are taken together, it is obvious that FedEx is knowingly defrauding its expedited shipping customers. It is one thing for a package to be delayed and marked as such honestly. It is another for FedEx to encourage false reporting to defraud consumers.

  

  Business Response

  Date: 11/15/2022

  Dear ***********************
  
  This is in response to your recent inquiry addressed to the Better Business Bureau. 
  
  I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. Please call me at ************ ext.  ****** for assistance. 
  
  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction. 
  
   
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3, I spent nearly five hours trying to get information about a misdirected package, why it was 'Out For Delivery' for two days straight in a city 200 miles from me and how the matter would be resolved. I was completely unable to get through the *** system on the 800 number and had to resort to calling a different number I will not disclose here. Resolutions was supposed to dig into it and call me back. When they didn't and I called again, I was directed off shore to someone I could not understand. I insisted on being transferred back to US corporate and was refused. My third call was transferred to someone else who didn't even try to resolve the issue and then disconnected. Further attempts to call the same number appeared to have been blocked.The tracking number is not relevant and will not be provided. This complaint is about abject failure of management, total disregard for customers and lack of contact phone numbers for upper management or any of the local offices/stations. One of our two stations is fully fenced off with no customer access so I can't even go there in person. The other is on the far side of town. Even here on this BBB site, only the general 800 number is shown. This is unacceptable. From the ****** complaints and ***** reviews that are mostly 1 star here resulting in a **** rating, it's clear I am not alone. I also wonder if the **Suite Executives have ever tried to call their own 800 number and deal with their own customer service reps. I will no longer allow FedEx drivers or contractors on my property and will no longer accept any package carried by FedEx from any shipper or merchant. All future packages after this date must be returned to sender. I have removed the gate code from my Delivery Manger profile. I ask that my address be blacklisted in the FedEx system so that no shipper can enter it and no packages can be delivered.. I will not discuss this further with anyone below Vice President.

   

  As I stated in the complaint, this is not about any individual package.  Also, there is no local office visit involved as my closest local office is securely fenced off and not accessible to the public.  This is about the failure of ******************** to provide ways to contact people in authority that can take action out of the norm to resolve problems.
  
  Honestly, your response is a classic example of corporations not really reading and understanding the issues at hand and offering irrelevant information in replies.
  
  As you insist and indicate you will refuse to act without it, the tracking number that set all of this off is [ ******************** ].
  
  But I state again as I have already stated twice,  this complaint IS NOT ABOUT THIS TRACKING NUMBER.      This complaint is about the company not providing a way to contact upper management or anyone in authority to complain about the failures of customer service and off-shore contacts that are difficult to understand, and a demand that they block my address form any and all future shipments by FedEx.  I trust you will not ask me again, a fourth time to explain this.

   

  

  Business Response

  Date: 11/18/2022

  Dear ******************:

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service. Per our conversation this shipment was refused and returned to the shipper. Your request to cease FedEx deliveries to the address of 801 **************************************************************************** has been noted with your local FedEx ground and FedEx express shipping locations. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. 
  
  Respectfully, 

  
  FedEx 

   

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18358428
  
  I am rejecting this response because it in no way addresses how difficult it is to get in touch with a live person in real time that has any decision making authority to take any real action.  It leaves us with the ineffective options of multi-level automated phone and web systems.  Nor does it address the lack of  published telephone numbers for local offices.  This 'response' shows how little the company values the people receiving packages ...  the one who ultimately pay for all services.  If it wasn't for us, the company would have no packages to deliver.  The person on the phone was dismissive and condescending.

  I stated repeatedly that this complaint was not about any single package, but rather about the systemic failures all along the way.
  

  
  Sincerely,
  
  R. Nestle

  

  Business Response

  Date: 11/29/2022

  Dear ******************:

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 61292700850033001840.

  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.

  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.  

  Your request to cease FedEx deliveries to the address of 801 **************************************************************************** has been noted with your local FedEx ground and FedEx express shipping locations. 

  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused. 
  
  Respectfully, 
  
  FedEx 

  
  

  

  Business Response

  Date: 12/01/2022

  
  

  

  Business Response

  Date: 12/01/2022

  Dear ******************:  
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  Your concerns regarding your experience with Customer Service Representatives and the Interactive Voice Response technology used at ************ have been brought to the attention of management  who will complete an internal review. 
  
  
  We understand that customers expect the best.  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  
  
  Respectfully,  
  
  FedEx   

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in the past few weeks Fedex has delivered a package that my girlfriend or I ordered to the wrong apartment building. The first time occurred 2022-09-23 for tracking ID ************. In the order delivery screenshot you can clearly see that it was not delivered to Apt 406, and furthermore it wasn't even delivered to the correct apartment building. Luckily, we were able to track it down and find it. Same thing just happened on 2022-10-31 with a package from tracking ID ************ but unfortunately we weren't as lucky at tracking the package down and it is gone. I filed a lost package claim with Fedex and after 3 days their resolution was that the item was delivered and I should contact the shipper for a new one. Why should Bed Bath and Beyond be punished for Fedex's incompetence? Fedex did absolutely nothing to resolve this issue. I want Fedex to either deliver my package correctly or refund me if they can't track the package down. I also want them to ensure to me that this won't happen again in the future as this has been a reoccurring issue.

  

  Business Response

  Date: 11/10/2022

  Dear ******,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 5:59 p.m. on October
  31st, 2022. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
  
  The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint because this one fedex driver refuses to deliver my package to my front porch. The driver parks on the side of my house and walks across my grass and leaves my packages in front of my garage door. The first time this happened was June 13, 2022, tracking number ************. I had three pair yeezy sneakers delivered and I got the notification that they were at the front porch. When I stepped outside I didnt see them on this 8ft porch. So called fedex and made a complaint,they wouldnt give me a reference number but told me it would be handled internally andadded directions to fedex delivery manager to leave packages on the front porch. I step off the porch to look around to find three boxes left in front of my garage. Anyway, I was apologized to and I moved on thinking that the directions would fix the issue. Well, it happened again on Oct. 7, 2022. My package with tracking number ******************** was left at my garage door and I ran over it. I called fedex to file a complaint and was told a complaint had been filed and a manger would get back to me and was I was given this information Fedex complaint is mc7. I didnt hear back from anyone so I called back and was told there was no complaint filed. I was then told that a complaint was being filed and here the case number C-********* and someone would reach out. While waitingon Oct 26,22 another package deliver to my garage instead of my porch that I ran over it. Tracking # ************. I filed another complaint this is what I was given 1026700270/5562 retrieval #*************** clsim#c-86348189. I did speak with a manger from Pontiac and was told that it would be dealt. The replacement package arrived and my ring caught the driver drop my package at the walkway not the porch the waled my neighbors home and put their package on the porch. I cant understand why its an issue to get my packages to my porch and why I have to keep reaching out and not getting any resolve.

  

  Business Response

  Date: 11/08/2022

  Dear ************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************ and ************.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package on Oct 3 and it was set to finally be delivered on Nov 2nd 2022. The FedEx driver at the Homewood location of ****************************************. Marked my moms gift as incorrect address!! I escalated via FedEx. They stated that device would be shipped back to me due to their error. And the address was correct. The locals *** Per his rude words was the driver is new to the route so I need to just reorder the package from the shipper. ******************************* and *********************, thats so unprofessional being Ive waited a month already for this package and will now have to wait an additional 5 weeks for it to be returned. A simple I apologize. A simple, Ill speak with the driver or something wouldve been sufficient but no, they acted as if this happens all the time with a rude, nonchalant attitude. No customer should have to experience this type of tone and experience with the a customer service rep. ****** pull the video!! And now my mom will miss her gift due to the laziness of a driver who didnt want to fulfill the duties of the companies.. and also the *** ***************************** who feels being making his customers feel inadequate is appropriate. Someone should look into this branch and this isnt the first experience from me or others for this location.

  

  Business Response

  Date: 12/06/2022

  Dear *******************: 
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Your concerns regarding FedEx tracking number ************ have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully, 
  FedEx 
   

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18357310
  
  I am rejecting this response because:
  Its a generic reply. Customers are suffering from local management issues. No customer should experience the type actions displayed. 
  be aware! 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The level of incompetence of this fed ex driver is beyond words. This is the second package in a week that was not delivered to my door but someone elses. Ill call fed ex and open another case but nothing will be done. The last phone calls I made I opened a trace but when I called back to check on it the next agent said she would open one be due there wasnt one opened the level of bass no words for it and apparently a driver cant read a apt number tracking ************. I am too mad to discuss and stressed second package in a week. I ca my order from any company using fed ex and will encourage all to stop using.

  

  Business Response

  Date: 11/10/2022

  Dear *********************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.    
  
  Thank you for bringing your concerns to our attention.  After further research, our records indicate tracking number ************ was received on November 3, 2022 at 6:44 p.m.  As we discussed, an internal review with the drivers responsible for serving your area was conducted.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.   
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx
    

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been having problems all year with driver not following delivery instructions outlined in FEDEX delivery manager for my address; to leave package in rear/patio. All year I been calling customer service complaining about the service; a waste of time calling customer service. I know the driver see the delivery instructions because they sometime say on the delivery receipt they left package at the patio but in reality it was left at the front door; making false entry on paper work is very dishonest. See tracking numbers below, this is only a few; ************ ************ ************ ************ ************ ************ ************ ************

  

  Business Response

  Date: 12/01/2022

   Dear *************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 615024510847.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** also like to thank BBB for their help!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a monitor through Fedex and it was broken upon delivery. I brought my monitor (without any box/carton) to a Fedex store, purchased their ************* and they helped me pack it. I paid over $150+ for this shipping, including $50 exclusively for the packing service. And the local Fedex agent told me that the price included the the Fedex box, cushioning materials, and expert packing service. But the item was broken upon delivery. I filed a claim. After weeks of calls/emails, Fedex still asked for pictures of the "carton" to approve my claim. I did not take any pictures when they packed it. Actually I could not take pictures of the carton/box because they did everything far inside the counter, and I stood outside the counter the whole time. I am asking Refund of the pack/ship, and compensation for my broken monitor.

  

  Business Response

  Date: 11/08/2022

  Dear *************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  

  The appropriate management has been notified of your concerns regarding the tracking number

  278909164031.  Our records indicate a proof of delivery on October 11, 2022, at 4:38 p.m.

  We understand your claim was denied initially however the ***************** is reviewing 

  your claim for approval and you will receive an update within 3 to 5 business days.

  Please accept our sincere apologies for any inconvenience you have encountered. We value

  the trust our customers place in us, and we look forward to serving you more satisfactorily in the

  future.  
  
  Respectfully,  
  FedEx  

• Initial Complaint

  Date:11/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe to ***************** that house lockers in the mailroom in which all couriers are use but FedEx delivery drivers refuse to use. My packages are constantly gone missing because they are being left in front of my door and I am often times at my other home in **. My FedEx delivery manager profile instructions says"************** Mailroom Locker". The package received today was addressed to "***** ************** Apt 109 #Mailroom Please Leave The Package *****************************. This all previous packages as proven by the drivers own notes and picture was left in front of a door Upon receiving notification that it was delivered to my front door I opened my door and it was not there. When I went to my car later I noticed my box was in front of Apt 111. The photo is proof that it was left in front of the wrong door, my door handle is on the opposite side. This is an ongoing issue and I am not able to get any resolve from FedEx plus every time a package goes missing they have me contact the shipper for them to put in the claim meanwhile I don't have my purchase items.

  

  Business Response

  Date: 11/11/2022

  Dear *******************: 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ******************************************************************* 34211. 
  
  Local management has contacted you to addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future.  This was addressed internally with the drivers serving your area.  If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
   
  Respectfully, 

  
  FedEx