Complaints

This profile includes complaints for D.R. Horton America's Builder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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D.R. Horton America's Builder has 193 locations, listed below.

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• 

  D.R. Horton America's Builder

  1341 Horton Cir Arlington, TX 76011-4310

• 

  D.R. Horton America's Builder

  13020 State Highway 191 Ste A Midland, TX 79707-1586

• 

  DR Horton

  20410 N 19th Ave Ste 100 Phoenix, AZ 85027-3596

• 

  D. R. Horton, Inc.

  2188 Parkway Lake Dr Hoover, AL 35244-1803

  
• 

  DR Horton

  953 Tommy Munro Dr Biloxi, MS 39532-2133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our D.R. ********************** home in *****, ******, with several items listed in our inspection report that were promised to be fixed prior to or shortly after closing. Despite repeated follow-ups, many of these items remain unresolved over a year later. Early on, we were told these issues would be addressed around the 11-month markbut that never happened.Some of the issues include:- A cabinet that fully separated from the wall and remains unrepaired.- A missing bottom panel under our kitchen cabinets, acknowledged during a walkthrough but never fixed.- Damaged kitchen floors caused by D.R. **********************'s subcontractor.- Poorly repaired or unrepaired drywall and cracking throughout the home.- Two separate professional inspections confirmed that the front concrete is improperly sloped toward the house (a known drainage issue). This was listed in the inspection before closing and never addressed.- Damaged roof shingles were identified before we received our keys and left unfixed for nearly a year.- The paint/drywall team was never scheduled correctly, and we are now being told they will not return. In addition to the lack of work done, the customer service weve experienced has been deeply unprofessional. ****** and ****** have repeatedly ignored calls, failed to follow up, and provided misleading or conflicting information. When pressed for answers, they responded rudely and dismissively. We were even accused of causing damage to areas our children physically cannot reachwhile D.R. **********************s own subcontractors admitted the damage was due to poor installation.

  Business Response

  Date: 05/02/2025

  We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to address the matter. D.R. ********************** is committed to ensuring all warrantable repairs are appropriately resolved.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D.R. ********************** contracts a ********************** that violates the covenant of the community. There are documented instances of failure to complete required maintenances and problematic communication with the property manager. Attempts to raise these concerns to D.R. ********************** has led to no resolution. Security footage shows the pool is not being maintained at the frequency the *** claims. Last summer, a toddler pooped in the pool. At the end of the week there was still ***** matter present. If the facility was being maintained 3x a week as claimed, there would not be ****, leaves, bugs, and construction dirt. Lack of funds was sited as an issue but we are spending over 30k annually to upkeep the D.R. ********************** grounds. Further citing lack of maintenance, I told ******* of D.R. ********************** that there was an explosion at the grill. ************** ********* determined the hoses faulty & not properly replaced which led to gas accumulating in the chamber. Due to this, a resident suffered 2nd 3rd degree burns. The *** was asked when the grill was last serviced, they responded never due to infrequent use. ******* told me she was aware of the fire and that the issue was adequately handled by the ***, D.R. **********************, and the respective insurance and legal teams. That is a lie. ******* was unaware that she was speaking to the victim. We did not pursue legal, medical, or insurance claims. No agent of ours made any attempts at communication with the aforementioned parties. We were also never contacted. Instead, the *** covered their tracks and removed the grill within 24 hrs hindering further investigation by the fire ***** *** tacks on baseless fines arbitrarily and refuses to be transparent in the policies and procedures that lead to such fines. I was fined for having cars in the street while out of town with said cars. The property manager urges grown men to harass and follow teenaged boys AT NIGHT. There is a laundry list of concerns documented with written, photo, and video evidence.

  Business Response

  Date: 05/02/2025

  We appreciate the customer making us aware of their concern. The communitys HOA Manager contacted the customer, via email, April 29, 2025, to ensure her concerns were appropriately addressed. We encourage the customer to continue to work with the HOA Manager regarding HOA related matters.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a warranty repair request on March 17th, 2025 because the ceiling in my garage has water damage, mold, and it had a big crack and was actively dripping water. I've had 0 response in regards to my issue. I contacted the emergency plumber number that was provided. They came out and cut a massive hole in the ceiling of my garage just to find out that one of the pipes that connects the two sinks in my bathroom above the garage is completely busted. The guy that came out that day couldnt do anything about it because he said that hed need to rip the vanity off the wall. He said that someone would be out the next day to fix it. Nobody came. I called the plumbers again 2 days later and they sent out 2 more men that just came into my home, looked at the problem, and said theyd be back the next day to fix it. Its now April 23rd, 2025. I still have yet to receive any response regarding the warranty repair request I submitted in March. I finally received a phone call today from someone thats going to come repair the pipe tomorrow, April 24th. (Fingers crossed someone actually shows up). But the lady on the phone informed me that they can ONLY repair the busted pipe. I still have a hole in the ceiling of my garage thats surrounded by mold. Along with mold thats lower down on the wall. And after tomorrow, I will most likely also need a new vanity in my master bathroom. I purchased this home BRAND NEW January 24th, 2025. Its way too early to have these kinds of issues and Im so beyond frustrated.

  Business Response

  Date: 04/25/2025

  We appreciate the customer making us aware of their concern. The division customer care team is in communication with the customer and is actively working to bring all warrantable repairs to their appropriate resolution.

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Screws keep coming loose or falling out of the cabinets. Recently had all the screws fall out of the bracket in one of my kitchen cabinets. I submitted a claim through their warranty site but I have not heard back.

  Business Response

  Date: 04/29/2025

  We appreciate the customer making us aware of their concern.The customer originally closed escrow on their home February 22, 2023, more than two years ago.  Cabinets have a 1-year warranty and as such the customers request for repair was, respectfully,denied. This was communicated to the customer via email February 15, 2025.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my home it was conveyed to me (and my neighbors) that there would be no back fence neighbors. It was a huge selling point to myself and others. Now they are stating they plan to build in two weeks behind my back fence. I have an email from my sales *** where he states there was no plan to build behind me and there is even a flyer for homes down my street that state no backyard neighbors. I feel I was sold my home on false information if they do choose to build behind us. I would like the resolution to be that they DO NOT build behind us as advertised.

  Business Response

  Date: 04/29/2025

  We appreciate the customer making us aware of their concern. Some of the homes in the customers community were advertised with no back neighbors as the expectation at that time was there would be no homes built behind those homes. Many of the homes in the customers community were not advertised as having no back neighbors as the expectation at the time was that additional homes would be built behind those homes.  We regret any confusion that may have been caused by representations made to the customer. The customers request to stop any construction behind her home is, respectfully, denied.

  Customer Answer

  Date: 04/29/2025

  Complaint: 23204058
  
  I am rejecting this response because:
  
  The response made is extremely vague and does not address my personal complaint. If you advertise no backyard neighbors that advertisement should be upheld. Ive had ZERO clarification on whether or not I will have direct back yard neighbors. Since my complaint was filed, ****** ******** has stated there WILL be a green space behind my fence and after the green space the community will expand. Is this true or not? Vague responses are not a solution or effective communication especially when it comes to business. Ive reached out numerous times to have communication and no one will speak with me.
  
  Regards,
  
  ***** ******

  Business Response

  Date: 04/29/2025

  We have reviewed the customers comments, and our original response stands. We have nothing to add.

  Customer Answer

  Date: 04/29/2025

  Complaint: 23204058
  
  I am rejecting this response because:
  
  I have not had my questions or concerns addressed. Ive experienced nothing but mental anguish due to this experience with this company. Selling someone a $270,000 home and then refusing to address the issues surrounding the advertisement of said house is extremely stressful and exhausting. Selling someone their forever home on lies is fraud. I will continue to reach out until my questions have been answered. I will not be ignored. 
  

  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint against D.R. ********************** regarding numerous ongoing issues with the home I purchased from them in 2023. I believe this company has demonstrated poor workmanship, failed to uphold reasonable quality standards, and ultimately prioritized speed and cost-cutting over customer satisfaction and home safety. Please refer to the attched PDF for details.

  Business Response

  Date: 04/25/2025

  We appreciate the customer making us aware of their concern. The home originally closed escrow June 20, 2023, and is in year 2 of the homes 10-year limited warranty. All warranty requests that were submitted during year 1 have been completed and no warrantable work remains. The current warranty on the home is limited to specific mechanical items and major structural defects. The customer should refer to the homes warranty guide for further detail regarding warranty coverage. As all warrantable repairs have been completed, D.R. *********************** respectfully, denies the customers request for additional repair work to be completed.

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the House 4/15/2024 and October 2025 I claim warranty because a bad smell and water coming in and idk from where After multiple times coming with the scanner I dont think thats working so they dont want to process with another solution

  Business Response

  Date: 04/17/2025

  We appreciate the customer making us aware of their concern. It is our understanding that the smell emanating from the water is no longer a concern. The customer has reported concerns about a possible water leak multiple times over the past several months. Each time, the concern was inspected, and no cause was found.Currently, we are unable to confirm the water concern is attributed to any defect in materials or workmanship. The customer should continue to report this concern should it recur; we are committed to resolve any warrantable issue we are able to identify. 

  Customer Answer

  Date: 04/17/2025

  Complaint: 23214881
  
  I am rejecting this response because:As I mentioned before: Im tired of them coming with the same thing every time they show up. They never gave me a report about where exactly the smell was coming from (just hoping it wont come back in the future). Now its back. They always come with the same machines to do the same process, checking the same areas... they dont check other parts of the floor where the water could be coming from, as if it might be coming from another townhouse or something. Theyre checking the same thing over and over.
  
  Regards,
  
  ***** ******

  Business Response

  Date: 04/17/2025

  We have reviewed the customers comments, and our original response stands. We have nothing to add.

  Customer Answer

  Date: 04/17/2025

  Complaint: 23214881
  
  I am rejecting this response because:For you, it's just another house but this is my home, one that Im paying for with my hard work, and its the home of my daughters. If you keep searching in the same spot with the same tool, I dont think youll get different results. Ive had a crack in my garage that I reported before signing, and the garage still hasnt been fixed. **** did a lousy job because, in his own words, I build them, but I dont live in them.
  If my furniture, health, or any part of my house is affected, DR ********************** must take full responsibility and cover all costs. This is a brand-new house, and I shouldnt be dealing with this situation. I need additional inspections. Water must be coming from somewhere, and you just keep coming with the same machine, checking the same spot every time. This is like a mini hillit could even be coming from another townhouse since many are attached.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi,I have been informed by this company that there is nothing wrong with the grading or leveling of my backyard, but it is uneven and not correct. Other neighbors in the community have reached out and their issue was corrected. I like to have my backyard grading leveled as due to this it's impossible to walk in the backyard without tripping into these hollow spots and always end up with foot or leg pain. or injury.Additionally, they have placed a sprinkler next to the house corner which if used then it will cause water damage to the house and it has no use of being placed that close to the vicinity of the house. That sprinkler location has to be adjusted and moved towards the outer area or away from the house.

  Business Response

  Date: 04/15/2025

  We appreciate the customer making us aware of their concern.D.R. ********************** has attempted to contact the customer via telephone, text and in-person, without success. We encourage the customer to contact the local office in ********, **, to address this matter. D.R. ********************** is committed to ensuring all warrantable repairs are appropriately resolved.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against D.R. ********************** regarding a serious and ongoing issue with the flooring in my home, which has been unresolved for over two years. The issue was first identified within the first year of occupancy in my newly built home, specifically regarding the unlevel flooring in the great room. Upon notifying D.R. ********************** of the problem, they acknowledged the issue and agreed to fix the flooring. However, it took over a year for D.R. ********************** to send a team of contractors to address the matter.When the repair team finally arrived, the work performed only made the situation worse. The contractors hired by D.R. ********************** failed to properly address the underlying problem, and as a result, the subfloor has become unstable, causing the floorboards to separate. The floor is now in worse condition than before the attempted repairs.Since then, I have made numerous attempts to contact D.R. **********************s customer care team located at **********************************************************, at **************. While they have assured me that they would send a team to complete the repairs, no service appointment has been scheduled, and the issue remains ************* a homeowner, I am deeply dissatisfied with the level of service and the ongoing failure to rectify the flooring problem. The instability of the subfloor and the damaged floorboards pose potential safety hazards and significantly affect my quality of life in my new home. I am seeking immediate attention and resolution from D.R. ********************** to properly fix the flooring issue in my home. I request that a qualified and competent team be dispatched to assess and repair the damage properly, ensuring that the floor is level and stable, and that no further issues arise.Thank you for your attention to this matter. The ******************************************** ticket associated with this issue is #******* I hope to see this issue resolved swiftly with your assistance.

  Business Response

  Date: 04/15/2025

  We appreciate the customer making us aware of their concern.A D.R. ********************** manager met with the customer to conduct an assessment of the required repairs. We are working with the customers on necessary next steps,consistent with the customers availability. D.R. ********************** is committed to ensuring all warrantable repairs are appropriately resolved. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** P *******, I am trying to obtain a contract that was promised to us That we would have it today 4/2/25. The sales agent ****, Scorgies is asking About email addresses that she has already The agent also made inappropriate comments And made me feel uncomfortable in a previous conversation.I have tried to reach ***** ***** the project mgr for Dr * ********************** Fireside by the Lake Community in Garland ** no response I feel stressed and would like someone to Please inform us of the contract if we can Buy this home that is all we need D* ********************** To do is to act in good faith to find a resolution We have thousands of dollars in ******* monies that we need to know if we can Get back should Dr ********************** not send us the contract Please inform me if we can change sales agent As well Sincerely ******

  Business Response

  Date: 04/15/2025

  We appreciate the customer making us aware of their concern.D.R. Horton has cancelled the sales agreement, at the request of the customer,and is processing a refund.