ComplaintsforLiterati
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 29 I ordered two annual literati subscriptions for $119.40. This was for a yearly subscription. The morning of October 30 I received notifications that I was going to be charged for two $119.40 subscriptions. I emailed the company immediately because if these charges went through I would be facing a domino effect of withdrawl fees from my bank. So far I have one bill that I haven't been able to pay. I received a response on October 30 confirming that I had wrongly been charged and will hear back once the tech team has responded to the customer service rep I have been working with. Last night both charges went through and received two $30 withdrawl fees from my bank. My monthly payment to the company chatbooks is going through now and I will not only not be able to pay I will be getting a third $30 withdrawl fee. This company has now cost me $90 on top of the $238.80 they wrongly charged me. On top of this I have a bill coming up on Friday that I'm worried I won't be able to pay.Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I subscribed Literati for a year . I dont like it so wanted to cancel my subscription, however I am not able to cancel my subscription right away . There is no way to do it in there app and when I call their business number no one picked up and offered to get a call back but there is no way to do that. I send them an email, but not sure if they will even reply. This seems like a scam to me and I would want to get full return beside the one book I decided to keep .Initial Complaint
09/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
It is nearly impossible to cancel this subscription service. They force you to search the website for where to cancel, then put you in a chat with a bot to complete cancellation. If you leave the chat, you didnt cancel. I have been billed for books I returned , they refuse to communicate with you about refunds owed and dont refund you. It took me over 40 minutes to successfully cancel my subscription!Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I returned their product but despite many times contacting their customer service for a refund they ignore my attempts.Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Literati published a formerly self-published book, Kid YouTuber: Season 1 by *************************** in 2022. They then immediately turned around and shipped the book out in March 2023 to my childs second grade Literati Book Fair in ****** ISD in *****. My 7 year old purchased the book and brought it home. It features graphic illustration of a fully **** MINOR male child, full rear view, on page 41. It features a similar graphic illustrated side view graphic of a DIFFERENT minor male child, again featuring the buttocks, on page 22. Both juvenile **** males are dripping wet. There is a depiction of a child carrying a huge stack of crates of alcohol (page 103) that tower over his head. This is a book for CHILDREN, features 6th grade boys, and Literati found it not only appropriate to publish this formerly unpublishable book, but then to MARKET AND SELL IT to elementary school children. It is also highly discriminatory (the entire premise is how much a non-disabled male hates/speaks terribly of/glares at/makes fun of a child with ***** Bifida in a wheelchair). The main character, in a graphic depiction, glares with his arms crossed at the child in a wheelchair and says You should go home. The terrains too rough for a wheelchair (page 69). Please note there is also a spelling error on the same page (stabalizer). I am absolutely disgusted. Literati began book fairs in 2022 and are clearly incompetent.Initial Complaint
01/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
the company will not allow me to cancel my subscription. there absolutely no way to cancel the subscription via the website. the only way is to use their online chat. once on the chat, they deliberately answer slowly, hoping you will step away from your computer. then the chat times off and you did not cancel. when you are able to withstand the delays, even when requesting "please cancel subscription," they will not let you cancel, repeatedly asking if you wish to switch to an alternative subscription.Business response
02/17/2023
Hi *******,
Thank you for the information.We're sincerely sorry about the shipping delays experienced in relation to her order. I can confirm that ***************** was fully refunded on January 30, 2023.
We appreciate her feedback and apologize she was not able to reach a team member immediately when she contacted us. I can confirm that *****************************************;subscription was terminated within 10 minutes of her request being made.
Please let me know if I can provide further assistance.
Customer response
02/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. while i was able to terminate my subscription, Literati deliberately made cancelling extremely difficult. This manipulative behaviour should be visible to future customers.
Regards,
*****************************Initial Complaint
01/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I prepaid for a years subscription to Literatis *************** for $240. This was my 2nd year with this book club and they required prepayment. The book club abruptly shut down. They offered members the option to get books for the remaining balance from their sister company Dreamlight Books. I wanted to just get a refund but was not offered this. I did place a book order with Dreamlight but it has been a month with no fulfillment and no word of any attempt to actually do this.Business response
03/01/2023
We're sincerely sorry about the shipping delays experienced in relation to her order. I can confirm that ***************** was fully refunded on January 30, 2023.
Please let me know if I can provide further assistance.
Initial Complaint
01/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On September 18, 2022, my subscription for one year in the Literati ********* was renewed. On December 12, 2022, I was informed by Literati that their Luminary book club was being discontinued and I was being issued a credit of $194.85 for the dreamlights.com bookstore to redeem my remaining balance. I placed an order on December 15, 2022 with Dreamlight Books. It is now January 17, 2023 and I have had received no books or communication about my order and no response to my inquiries regarding the order with Literati. On January 10, 2023, I sent a message to ******************************* requesting a refund for $194.85. I have received no response. Calls to the phone number for Literati (833-LIT-LOVE) get routed to a message that says no one is available and you will receive a call back, but there is no way to leave call back information. I feel this company engaged in deceitful practices by allowing renewal of annual subscriptions less than 3 months before closing the service and further perpetrated fraud by offering a "credit" for ordering books that have yet to sent or even have an order status communicated. I want my money back for the unfulfilled portion of the subscription I paid for.Business response
02/09/2023
Thank you very much, ***************
We did respond to ***** via email on February 3, 2023. She has been fully refunded, as requested.
Is there anything else that needs to be done to resolve this issue for BBB?
Customer response
02/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
10/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Canceling my subscription to this business was really difficult. They still want to charge for an order I no longer want and today is October 15th. They are not willing to stop a shipment from happening on the 24th of October and it's 9 days away. Below is the transcript from an agent I had to chat with in order to cancel my subscription. from *********: Your account is now canceled, and we will be sending you an email to confirm. Since this month's order has already processed, this will be the last one your child receives. Simply send back any books you aren't interested in purchasing from this month's order. Is there anything else I can do to assist you?from me: Which month are you referring to?C from *********: I a referring to the October delivery that has been processed.from me: Can't you not ship it since it's still in the wearhouse?from me:It from me: It's getting shipped Oct. 24, just don't ship it.C from *********: It looks like your delivery has already been fulfilled, so at this point, I no longer have the ability to stop the box. I'm sincerely sorry about this.If you still need more time once your box is delivered, you can extend your return window from within your account by following these steps:1. Log into your account at https://literati.com/kids/2. Click 'My Account' and then click on 'Subscriptions.3. Click on the Boxes on the left to view the list of boxes.4. Select the box that youd like to have more time for.5. Click on Box Options at the top and from there click on Extend Time to extend your return due date.from me: That is hard to believe. Am I still getting charged for this delivery?from me: Our great experience opening the boxes of books we received is now turning sour with how difficult you are making this C from *********: I apologize. You can return the books in order to not get charged for this month.Business response
12/05/2022
Thank you very much for reaching out to us about your experience our service is reoccurring and is outlined online when you order. We will cancel any further charges.Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered books sent to my granddaughter for $ **** for one payment through PayPal. I cancelled all further shipments last week. And closed account. Today I receive an email from PayPal saying they were sending $ ***** out of my bank account to Literati, **** as a reaccuring payment monthly. I never authorized nothing but the $ **** and it said you can cancell anytime. So I want this payment stopped. If it has been sent it hasn't gone through my bank yet. I checked. I contacted PayPal. Should never respond to anything on ********* I wanted to help my granddaughter as she is home schooled instead I am spammed.Business response
11/15/2022
Thank you very much for reaching out to us about your experience our service is reoccurring and is outlined online when you order. We will cancel any further charges.
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Customer Complaints Summary
20 total complaints in the last 3 years.
5 complaints closed in the last 12 months.