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Complaint Details
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Initial Complaint
03/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 2/4/2020 I purchased two tickets from the ticket resale company Ticket City for section 2, row 12, for a ***********************/*************************** concert to be held at the ************ in ************* on 5/27/2020 for $802.84, order #********. Ticket City rescheduled the concert twice: first for 5/26/2021, then later for 10/29/2021. From my initial purchase until the final concert date, Ticket City continued to send me the same link to receive the tickets, but the link was always broken. Each time I phoned them, they said they would send me a new link, which they never did. I called them 12 times and emailed them. A few days before the final (10/29/21) concert date, a ticket city representative told me that they did not yet have tickets for me because "the seller hasn't yet purchased the tickets from Ticketmaster"! This was now 21 months after my purchase. When I phoned Ticket City on 10/28/21, the representative assured me that I would get a refund if I didn't receive the tickets for the concert the following day (which I never did: I received the same broken link that I had been receiving since February 2020.) When I called to get a refund a week after the concert, the representative said that I couldn't get a refund because they had sent me a link! Tickets for section 2, row 12, several days before the concert, were now selling on the Ticket City website for over $2500 a piece. I am requesting a full refund to my **** from Ticket City. Their CEO is *************************. A credit for future use is unacceptable. Dealing with Ticket City has been a long stressful nightmare. I believe it is likely they sold the seats that I purchased to someone else, 21 months after I purchased them, for a much higher "last minute" price. I am 75 years old: this concert was my "dream", and I won't have another chance now.
Business response
03/08/2022
Hello,
You originally they were sent a *** transfer on 2/4/20 and then the event changed dates which was sent to the customer's email to notify them on the updated change, a new *** transfer was sent on 1/18/21 at 3:28PM and again the same day at 3:37PM, we tried to follow up again to make sure the customer had received their *********************** on 1/27/21 and initiated a re transfer request on 3/29/21 to try and get a new *** link. On 3/31/21 we sent a date/time change email to them since the event was postponed, we send a new *** transfer on 10/22/21 at 6:40PM and again at 6:41PM, last contact we had with the customer was on 11/15/21 when she called to tell us she was going for legal action, there are times that I excluded that she called but these are all the times when we resent her the *** link for her tickets. It sounds like there was an issue on accepting these tickets and we tried to help you troubleshoot with this many times. We wouldn't be able to refund you because the tickets were sent.
Customer response
03/12/2022
Complaint: 16856449
I am rejecting this response because: Please see attachments with emails from Ticket City, all of which contained the same URL with the same broken link, so I was never able to receive the tickets. I would not have phoned Ticket City the night before the final concert date if I had been able to accept the tickets.Regards,
***********************Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A transaction using my personal information along with my debit card information was placed on 2/26/2022 around 1:29 AM. Order #********. The transaction was placed for the *********************** Rodeo according to the confirmation email. I have attempted to resolve this issue with the company directly. They interrogated me with many questions and had their special team investigate my claim of fraud. I was asleep at the time the order was placed. They acted as if they would issue a refund and after waiting for over 10 minutes they explicitly stated they cannot provide a reimbursement because they are a ticket resale company. This was not disclosed in the chat when I immediately stated this transaction was fraudulent. I am extremely upset over their lack of compassion and acting as if they can provide a refund when their policy states they cannot (as told by the representative I spoke to on the Live Chat). Please see the attached photos of the chat.Business response
02/28/2022
Briana,
If this is a fraudulent transaction you would need to take it up with your bank or credit company. We have no recourse through this.
Initial Complaint
02/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased *********** chief tickets from Ticketcity, Order ID ********, and never received the tickets for $476.44 back in may, got an email to download tickets and tried and it stated my tickets were downloaded to a different email account! I never got them!! the day of the event I kept getting the run around, rude customer service from everyone i talk to, they just kept telling me to check my account I set up for the tickets and I never received them!! I have contacted my credit card company and still have not received my money!! I want my refund!!Business response
02/07/2022
Hello,
Please see attached. We had sent over the tickets twice and then they were accepted as you can see in the screenshot. If it was accepted by another email (on your end) we have no control of it. We do have it being accepted on your end
Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a parking pass on 12/25/2021 for a ** Jet football game my husband and son were going to the following day on 12/26. By 10pm on 12/25 I reached out to via live chat to express concern that the parking pass never came and they are leaving early in the morning to attend a tailgating event and cannot get into the parking lot without the pass. They assured me it would come and to check in the morning. Needless to say, the pass did not come in time. I made two attempts to reach out to them in the morning and got messages back that they were closed. At that point, I was forced to buy another pass from another website. The parking pass was finally emailed to me at 12:50pm, 10 mins before kick off. There is no way any company could deem getting a parking pass 10mins before kick off acceptable. I immediately reached out to them on 12/27 to ask for my refund of $60. I have gone back and forth with them numerous times and they are refusing to give me my money back. This is why I am filling a complaint, I have bought plenty of tickets through online sites before and have never had this kind of issue. This is the first time I have used Ticket City. I also have all the email correspondences saved. I am not sure how to upload them, but I can certainly forward them to any email address you like. Thank YouBusiness response
01/04/2022
*********************,
Thank you for your patience at further looking into this you are correct and that is unacceptable. We have been in a refund for this and you will receive it in about 5-7 business days or sooner. We do apologize for any inconvenience this may have caused.
Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
12/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
TicketCity is refusing to refund my money for a cancelled event. I have called in excess of 10 times and am frequently hung up while waiting on hold for management in their customer service department. The event was supposed to happen on 11/9/2021. Their online chat does not work either. The order # is ********.Business response
12/01/2021
rRay,Thank you for your review. We looked into this further and it looks like the show is still happening on a new date. Our Mapping confirmed it was rescheduled to 5/19/2022. You had told us since the event was rescheduled event "I would like to cancel this order and receive a refund please. I am moving and will no longer live in ******** when this show finally happens." Since the event is is only postponed we can not refund you because the event is still happening. This is in our policies under FAQ. If you can not make it to the event we can offer consignment in which we can list your tickets and price them for what the market is going for on those tickets. There would be 10% listing fee so whatever they would go for you would 90%. If you would like to do this please send us a direct message with your phone number so we can set this up for you. Again, we do apologize this show as postponed and you can not make it to the *************Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Tickets were purchased using my card for a ******************* concert. This company was reselling tickets that not only weren't on sale yet, but that NEVER went on sale. Their policy clear states that I can be refunded my money in full if the event was cancelled. The event was not only cancelled, but tickets never went on sale. When asked for a refund they said the venue said it was still happening. When I asked the venue myself they said it was cancelled. This is not a legitimate company running a legit business. These are scammers who people need to be made aware of so they never use them again.Business response
11/30/2021
Hello,
Thank you for your patience with this. This event is being canceled. It also looks like you filed a charge back with your credit card company on the matter already. Since this was done you would need to let the charge back process with your credit card company take place. Since the event is being canceled this will be in your favor and you will get your refund. Again, this event is canceled but since this was already handled by your credit card you need to wait until they are finished.
Customer response
12/01/2021
Complaint: 16191771
I am rejecting this response because:They are lying. After showing them proof via their terms and conditions, an email from the promoters saying the show was cancelled, AND a letter from the artist themself saying the show was cancelled they sent a DM saying they would refund me. The very next morning the sent messages saying the show was getting rescheduled and they would keep my money. They are scammers.
Regards,
*****************************Initial Complaint
11/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My confirmation number: ******** I purchased tickets on TicketCity.com to the Magical Cirque Christmas at the Hanover Theatre in Worcester on 11/5/2021 at 9:32am. The show was listed on your site with a date of 11/30/21. Immediately after purchasing the tickets, I went to the Hanover Theatre website for details on the venue. I could not find the show. I also went to the Magical Cirque Christmas website and there was no reference to the show in Worcester. I called the Hanover Theatre and they said that they show had been postponed for some time. The person I spoke to said he thought it had been postponed for over a month. I also messaged the venue on Facebook and they confirmed (attached) that they show was postponed. This message was sent to me at 11:23am. So, I feel like this show should not have been on your site and listed for 11/30 when it had already been postponed. I do understand that if the show had been postponed AFTER I bought the tickets then your policy on postponed shows would apply, but in this case the show had already been postponed when I bought the tickets. I think it was misleading to have the show on the site when it had already been postponed.Business response
11/22/2021
Drew,
Thank you so much for bringing this to our attention. You will be refunded in full. Usually these take about 2-5 business days or sooner.
Initial Complaint
11/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered tickets in July. July 30, 2021. For a concert on Nov 15. Was promised tickets on Nov 10. No email, no phone call. Then followed up 3 times, promised date is Nov 14. November 14 comes and goes. No tickets. I'ts now 7 hours before the concert. The policy and "promise" that I'll get my tickets "2 hours" before a concert is unreasonable. I'm driving from 3 hours away. If they can't have the tickets at LEAST one day prior, I should be able to get a refund. They won't give me one now. because they guarantee I'll get the tickets "1 to 2 hours" before the concert. How is this acceptable? I want my money back now so I can re-buy from someone else. They won't let me talk to a supervisor. They just keep promising "before the concert".I'm done. I've missed out on work for a concert I probably won't get tickets for. It's not unreasonable to recieve them a week prior.I called them on the 10th. I chatted with them on the 10th.I called on the 11th. I called on the 13th.I called 3 times on the 14th and numerous chats. On the 14th, the person promised I'd have them by end of day on the 14th.ATTACHED IS A COPY OF A CHAT FROM 11/14. I did not have the forsight to capture them all. Doesn't matter. Same old "can't help you". and the site wouldn't allow me to save my chats.Called and chatted again today, on the 15th.Business response
11/15/2021
****,
I understand you are upset because the tickets were delivered late. They were delivered this morning to you. Attached is a screenshot of the transfer from this morning. Again we do apologize it was sent later than normal but it was sent before the show.
Initial Complaint
10/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased 2 tickets from Ticketcity.com. They sent a confirmation email of my purchase. This is what it said - "The tickets you ordered are mobile entry tickets. You will need to present your tickets on a smartphone for entry to the event. Once the seller has transferred tickets from their online account to your email address""The seller" did not transfer any tickets to an account or send me an email or text message. I never received my tickets and money has not been refunded. They are very dismissive with their customer service. The website appears to be fraudulent.Business response
10/29/2021
Hello,
We can assure you we are not scam. We have been in business over 30 years. We looked into your order and our team is working with the seller to get this order filled today. We do apologize for any inconvenience and appreciate your patience.
Customer response
10/29/2021
Complaint: 16072314
I am rejecting this response because: This is false. Attached are screenshots from customer service saying they can not fulfill my order, hours before the event after taking over ****** from me days ago. Attached is the confirmation that my order was placed and would be fulfilled. I could have purchased tickets from ticketmaster. This is a completely unprofessional business and in my opinion should not be in business with their fraudulent practices.
Regards,
Max DiamondBusiness response
11/01/2021
The refund was processed yesterday on this order. The client will receive their refund within about 5-7 business days or sooner.
Initial Complaint
10/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought tickets on May 15, 2021 for an event on October 24, 2021. I never received my tickets. I was then told they would not send them until the day before the event. When I found out I could no longer go to the event, I contacted Ticket City to get my tickets earlier. They refused to that and refused to put me in contact with the seller. However, I was guaranteed a delivery date (electronic) by October 23, 2021. October 23, 2021 came and went. I contacted them again mid-morning on October 24, 2021 (I still did not have the tickets). They refused to refund me and refused to let me speak with a manager.Business response
10/26/2021
Hello,
Looking into this order we show it was sent over on 10/24 at 9:11 AM. These were downloaded PDF's and they were downloaded at least 4 times before the show. While we do understand they were not sent until the day of the show they were definitely sent way before the show and someone had access to them. If you couldn't make it to the show we do apologize but all sales were final when it comes to the event. We wouldn't be able to refund you.
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Get a QuoteCustomer Complaints Summary
37 total complaints in the last 3 years.
6 complaints closed in the last 12 months.