Business Profile

Property Management

Main Street Renewal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

This business has 3 alerts

Pattern of Complaints

Read all 3 alerts

Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,945 total complaints in the last 3 years.
578 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we were moving from out of state from ******* to ** and we signed up a lease with mainstreet renewal at *****************************************. upon arriving at the property the renting company kept pushing the date further and not following up on what we told us. then when we finally arrived, the code they gave us to open the lock box to access the property was wrong and we couldn't get a hold of someone and we had to get ****** to spend the night which is so **** ridicules. after 2 days we talked to a manager name ******** finally and she gave us the code to the property. upon arriving to the property there was trash everywhere left outside, there were nails everywhere. one went into my shoe and the other went into my tire. when we went inside the house it was disgusting not cleaned, in bad shape, roaches everywhere, trash in the dishwasher, mold and termites. I contacted the manager and I told her we would like to cancel our lease and get our security deposit back and our first month that we paid them. she asked me to send them pics I sent them around 72 pics of the disgusting and bad things that I noticed and I haven't heard since then. I want my lease canceled and my money back. they owe me total of $4857.10 which that include the security deposit and my first month rent. we didn't even move in to the house. we been living in the ****** because of this! I want to file a complaint and get my money back.
Business Response
Date: 06/12/2025
Main Street Renewal has reviewed the concerns raised. The matter has been escalated to our Resident Resolutions team for further evaluation. We will provide an update as soon as one becomes available.
Customer Answer
Date: 06/19/2025
Better Business Bureau:

i already got into an agreement previously with main street renewal and requested this case to be closed a while back but it still open. Please close the case

Regards,

****** ********
Initial Complaint
Date:05/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/01/2025 I am filing this complaint against this Landlord's regarding unfair charges and mishandling of my security deposit after an early termination of lease ************ mid-March 2025, I requested an early termination of my lease, which was originally set to end on June 29, 2025, due to purchasing a new home. The management office agreed to this request, and I vacated the premises by April 29, 2025, as agreed upon. Despite this early termination and the property being vacant since April 29, 2025, I am being unjustly charged for two additional months of rent, pool service, and insurance.Initially, the management indicated they would not apply my security deposit towards April rent, claiming it was reserved only for damages, which I accepted. However, they have now applied a significant portion of my deposit ($2,410) towards May rent and are demanding an additional $2,642.06 for a supposed remaining balance covering June rent.I have diligently disputed these charges with the landlord's internal department, emphasizing that I do not owe rent for June as I vacated the property and lost access per the agreed termination. Despite acknowledging our agreement for early termination, the landlord has failed to address the issue fairly and continues to withhold my deposit, citing charges that are unjustified given the circumstances.I am seeking a fair resolution where the landlord refunds the unjust charges levied for May and June rents, returns my full security and provides a transparent breakdown of any remaining charges. I believe my complaint reflects a clear case of unfair treatment and mishandling of tenant rights. I trust that the BBB will investigate this matter thoroughly and assist in achieving a fair resolution.Thank you for your attention to this matter.Sincerely,******* *******
Customer Answer
Date: 05/19/2025
Good afternoon, I am attaching the lease with some landord info such as phone number and email. However the management office is the one that communicate with me.
Mainstreet renewal LLC
*********************************************************************************************************************************
Thank you.
Business Response
Date: 05/19/2025
Main Street Renewal has reviewed the security deposit dispute and escalated to Resident Resolutions team. Once we receive information we will provide updates.
Customer Answer
Date: 05/27/2025
Complaint: 23339524

I am rejecting this response because:
My request was explicit and clear, and it was approved with the lease department answer that approved the move out and the request. It was not formally denied either.

If I specify in my request "earlier termination" and it was approved to earlier move out without any clarification that the move out was approved "but the earlier termination was not" so it was not stated in the response that was partially agreed.

In that case I was not offered to stay in the house or keep access if I wanted, considering I will still pay full rent, pool services and insurance which I could decide if you don't play a game as the company did, which can be considered a false/incomplete response with the intention of taking advantage.

I will I will bring this out to the court if we don't get to an agreement. Please revise better and be fair and honest.

Thank you.
Regards,

******* ******* *****
Business Response
Date: 06/02/2025
Main Street Renewal has reviewed the early termination request and confirmed that no formal ET agreement was approved or documented. As previously communicated by both the Leasing and Resident Resolutions teams, rent responsibility remains per the lease terms until the property is re-leased or the lease end date is reached.
Customer Answer
Date: 06/03/2025
Complaint: 23339524

I am rejecting this response because:
Portal and cases comunication through mainstreet app are considered formal comunication.

Regards,

******* ******* *****
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are young first-time renters a firefighter/EMT and preschool teacher, and leased *******************************************************************, from Main Street Renewal. The home had unpermitted renovations, leading to sewage backups and black mold, making it unsafe and uninhabitable.Despite six months of complaints and formal notice, the landlord failed to fix the issues. We terminated the lease on April 30, 2025, due to habitability violations under Florida law and vacated on time. Yet, Main Street Renewal continued to charge May and June rent and withheld part of the security deposit.We formally demanded they remove the improper charges and return $2,893.15 still owed but they have not resolved it.Resolution Requested:Remove all post-termination rent/fees Refund $2,893.15 owed Provide written confirmation the account is settled We request BBB assistance to help resolve this matter before pursuing legal action.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the concerns regarding the property at ****************** and escalated the matter to the Resident Resolutions team. We are currently reviewing the account and related charges. We will reach out once we receive an update.
Customer Answer
Date: 06/02/2025
Complaint: 23392660

I am rejecting this response because this is the same response we have been getting, and nothing is done. When we received our security deposit back plus the 12 day credit and our account reflects that we owe $0.00, we will consider this complaint resolved.

Regards,

Destin ******
Business Response
Date: 06/03/2025
Main Street Renewal has confirmed the full security deposit and approved concession will be returned. The refund is being expedited, and the account reflects a $0.00 balance.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont recommend even applying. I applied 5/22 at 10:45, spending the $50 and received my denied application back 5/22 at 11:02. How could you even go through the application that fast? On my Adverse action letter it list the description of action as conditional approval of rental. Calling them to ask what that means Is a joke as they try to say they have no idea why applications are denied.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the concerns regarding the application process. The matter has been referred to the Leasing team for review. We will reach out if further information becomes available.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an issue as of May 03, 2025 regarding the many issues regarding the home. Theres ***** infestation issues, ventilation issues, unresolved maintenance complaints and lack of communication. We are requesting a refund for what was paid to move in as well as what was paid out of pocket for extermination. As we just moved in not even 3 weeks ago me and my roommate paid almost 3100 moving into this home and we have been killing huge American C*** roaches since we moved in. I dont feel safe nor comfortable in this home. Its not settling to wonder whether or not a ***** is sitting under your c*** or in your kitchen when you turn the light on. We did not bring this issue in! We added evidence in our premove in checklist and it was never addressed. We tried to go to the office in ************ TN and it does not even exist anymore but thats not what it says on ******* You call corporate and they cant give us our money back, they cant move us into a new home and they are basically telling us that there is nothing they can do for us. Living with roaches is by far the most disgusting thing I have ever had to experience in my life! WE are NOT Tennessee raised women! I am not accustomed to roaches being in my home!! This is unacceptable and I believe all pests should stay OUTSIDE!! and I will be contacting the news regarding MainStreet Renewal if I dont get a reimbursement soon!
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the pest and maintenance concerns and escalated the matter to the Resident Resolutions team. We are currently monitoring the work in progress and will reach out once we receive an update.
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to apply for a unit may 17th I got to the point I needed to input pictures of my state id I did that next I was prompted to take a picture of myself I set my phone down turned on the light and pick the phone up and the screen was gone and I was being asked to submit my application I tried pressing the back bottom since I didnt get to do the picture of myself the screen didnt go back just closed out of the application and brung me to a new page and the home stated not approved I then received an email for next steps asking me for my housing voucher information be emailed to *************************************** Once I sent my voucher information to the email I received another email stating that email was inactive and no longer in use. I called multiple times and I was told its due to someone in my households criminal history I have two occupants that being myself and my 3yo child I have no criminal record and Im pretty positive my 3yo doesnt either. I attempted a few more properties just to see and its all the same.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the concerns related to the application process. The matter has been escalated to the Leasing team for further review. We will follow up as soon as an update is available.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has left us without electricity for over a week now. Every time we call they say we just have to wait since its 100 degrees here in *****, we took matters into our own hands and hired someone to come out and fix the electricity. We spent $650 out of pocket for this service. Unfortunately, the air conditioning wire was the culprit of the issue, so we were still without AC. They finally sent out someone that they hired yesterday, he disconnected the electricity to do his work and we were told that he wasnt allowed to reconnect until the inspection is done. We then contacted Mainstreet again and told them that weve been without AC for a week, and now are without electricity again, making the residence uninhabitable. We requested to be relocated until the issue can be resolved in the home. They again told us to check the portal to hear about being relocated. We still hadn't heard back from anyone by 8pm last night, so we again paid out of pocket for a hotel room, $145. Getting things resolved in a timely manner has been a consistent problem with this company. Everything takes a week or more to be addressed, and its clear their residents do not matter to them. We had a hvac issue last summer as well. Same thing, they left us days without AC in the ***** heat, we hired someone out of pocket for $450 to repair the issue. Weve paid thousands of dollars in repairs since weve lived in this home since 2021. Nothing is a emergency to them, even when we had the fire department in our driveway due to the breaker box shooting out sparks. Was told to file a work order in the app this company is by far the worst Ive ever rented from, weve stayed in the house because its beautiful in a nice quiet neighborhood for our kids, but were reaching our breaking point with this company. Were coming out of pocket for costs that should be taken care of by our landlord. And neglected of our basic need for a safe home.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the electrical concerns and escalated the matter to the Resident Resolutions team. We are currently monitoring repairs and will follow up as soon as an update is available.
Initial Complaint
Date:05/29/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are selling our house and in the process of looking for a place to rent. We filled out an application to Main Street renewal for a property located at *************** 50th St. KCMO. Their website said that property would not be available until May 20 or May 21. I cannot remember my husband reached out to the agent after we paid the $500 to take the property off the website. We received confirmation that the $500 was taken out of my account immediately I was sent a letter stating that the remainder of the balance would bedue upon signing my lease and moving in there was no date. There was no information on when the fees were due. The property was available for tours earlier than .expected. My husband was sent a code and told it worked for 12 hrs. The code did not work and we were unable to see the property . We received text telling us that we had 72 hours after touring the property to pay deposit and 1st mo rent. This iinformation was not provided upfront when I reached out to the agent locally and expressed my concerns about them wanting money on a property I had not even seen yet. She told me those are the rules. Again, I will point out. There is nothing on their website that says you have 72 hours to pay all the fees. It just says due upon signing the lease. I told her that our plan was to pay all these fees with the proceeds from our house and that we did not have these funds available until we close on our house. I told her had we known this upfront when we research a place we would not paid the $500 because that was not an option for us. She told me that was the only option and hung up. She immediately canceled my account so I didnt have any access to any of the documents that they had sent me. There is no contact phone number for any one except for people who are renters. I called that number and spoke to a person and told him how frustrated I was. I read and reread the letter they sent me looking for some kind of information on when the fees would be due.
Business Response
Date: 05/29/2025
Main Street Renewal has reviewed the concerns regarding the rental process and escalated the matter to the Leasing team. We are currently reviewing the application timeline and communications. We will reach out once we have an update.
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I resigned my lease on 3/28/25 and my year lease was supposed to renew for ******************************************************************************** month to month price . I reached out about the issue in the 3rd of may and was advised it would be addressed within 24 hours and that o could just pay the amount that was contracted . Their system would not allow me to input the amount and would only offer me to accept payment for the full amount which is not was contracted . Now they have charged legal fees and are trying to evict me without fixing the error or allowing me to pay the contracted amount of the monthly leases as agreed upon
Business Response
Date: 05/28/2025
Main Street Renewal has reviewed the ledger dispute issues and escalated to Resident Resolutions team. We are currently monitoring the dispute and charges, we will reach out once we receive an update.
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a home from MSRenewal. Upon moving out, I was charged for things that were taken care of. I reached out to MSRenewal to try and get things resolved but was met with silence. The only communication I received was through text. When I pointed out that I have video and pictures of things that were taken care of, it was also met with silence. I asked for proof of the things they claim to have had to repair and nothing was given. I was charged $138 for a floor, $125 for cleaning and $115 for paint. I had an appointment for a final walk through from them and no one showed up. I had a home inspector visit 2 weeks before I vacated the residence and he informed me everything looked great and I needed to fix 3 minor things. But yet, I was told the walk through had happened and the matter was closed with no further explanation. I resided at the resident for 2.5 years. When I moved in, it took 3 months for someone to finally give me the correct access to the resident portal to even pay my rent and file maintenance issues. I dealt with black mold while living there and that was even an issue to get resolved. Once you move out the resident portal is available for an additional 90 days before you are locked out. My time is running out for that option of communication.
Business Response
Date: 05/22/2025
Main Street Renewal has reviewed the security deposit inquiry and escalated to Resident Resolutions team. We are currently reviewing ledger and amount provided, we will reach out once we receive an update.

Customer Answer
Date: 05/30/2025
Complaint: 23351865

I am rejecting this response because: I have video evidence that the home was cleaned and no painting was needed. Also no one showed up for the final walk through to dispute cleaning or painting.

Regards,

****** *****
Business Response
Date: 06/02/2025
Main Street Renewal has reviewed the move-out inspection and documentation related to your security deposit charges. Based on the inspection report, cleaning was required in the master bathroom and laundry room entry, and painting was necessary in the Family Room and Master Bedroom. These charges have been deemed valid, and the request for refund has been denied. As of today, your ledger does not reflect any pending balance.
Customer Answer
Date: 06/03/2025
Complaint: 23351865

I am rejecting this response because: The paint was touched and I provided receipts as requested for that. The bathroom did not need additional cleaning and the flooring in the bathroom was chipped when I moved in. When the move out inspector visited 2 weeks prior to me vacating the premises he commended me on how well the house looked.

Regards,

****** *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 3 alerts

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Main Street Renewal LLC is NOT a BBB Accredited Business.