Business Profile

Property Management

Main Street Renewal LLC

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Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,925 total complaints in the last 3 years.
561 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continues to charge my account falsely. I do not have a septic tank and they are charging monthly for somethihing I do not have. They have added other charges like late fees and maintenance fees without explanation. You can't call and talk to anyone as there automated AI system does not connect you to anyone. When you dont pay what they claim you owe they add additional fees. They do not respond to emails or texts. They still.have yet to clean this place after a rat infestation that was there fault from the beginning of the rental. I still can't use my cabinets in the kitchen due to this. I have had it with these slumlords who are scamming their residents. I want out of my lease, I want my account adjusted and I want them to stop charging me for something I dont have. Filing a complaint with yall was the only way they responded about the rats. Hopefully, this will get them to adjust my account, take off the erroneous charges, and give me a month to find somewhere else to live without it going on my credit.
Business Response
Date: 07/11/2025
Main Street Renewal has reviewed your concerns regarding the charges on your account. After a thorough review, we have confirmed that septic fees were applied in error. These charges have been fully refunded. Additionally, as a one-time courtesy, we have approved the removal of the associated late fee. Your ledger has been updated accordingly.
Customer Answer
Date: 07/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I still want to know what the difference between the base rent of 826 on the ledger and the base rent of 1035 that I pay every month. Why is the renters insurance not included in the 1035 what is the extra 240 that you are charging me for? I would like a response to this.

Regards,

****** ******** *****
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My air conditioner has been out since 6/21/2025. I have a had 3 maintenance appointments and no results. Its currently a heat wave outside and my house is remaining 85 degrees or more. Main Street Renewal has done nothing to accommodate me and my family during this time. Another issue is the bogus charges that are being added to my account with no explanation of why. It seems impossible to reach an agent.
Business Response
Date: 07/04/2025
Main Street Renewal has reviewed the concerns submitted. According to the vendor, the **** repairs have been completed. Additionally, the ledger has been updated to reflect the reversal of the prorated renters insurance charge for June.
Initial Complaint
Date:06/30/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in over 85 degrees house since Tuesday with no solution and the rental company giving me a run around
Business Response
Date: 07/04/2025
Main Street Renewal has reviewed the concerns and confirmed that the assigned vendor is actively working on the reported HVAC issue. The vendor has attempted to reach out to begin the necessary repairs.
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachment, ************ engages in shady business practices.
Business Response
Date: 07/02/2025
Main Street Renewal has reviewed the concerns. A valid Notice to Vacate was submitted on 04/25/2025 with a lease end date of 06/11/2025. During the pre-move-out call on 05/13/2025, it was confirmed that the property was already vacant, and key return details were provided. Possession was taken based on this confirmation.
Per the lease and Early Termination policies, vacating the property early does not waive rent responsibility through the lease end date. Documentation supporting the charges assessed in has been provided.
No further adjustments will be made to the ledger.
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a leak that I reported on 6/2/2025. They let it go bad enough that it eventually started coming through wall and kitchen outlets. They finally came and fixed it around 6/23/2025. They then just left a giant hole above my kitchen sink and hole outside in the souffet right in front of the inside kitchen hole. The holes are right next to each other so the heat just seeps in making my kitchen almost 80+ degrees in the daytime, and my AC is struggling. Also since the holes have been made every morning I have to catch the frogs that have come through the ceiling hole and put them back outside.There's also a work order in for a dishwasher that was out in on 6/2/2025 as well that has yet to be repaired.They've sent close to 10 people out here but no one ever knows what their coming for specifically or what their walking into. When the first dishwasher they ordered wouldn't work they made me call to try to get a warrwnt replacement instead of themselves fixing the ********** of 6/26/2025 I don't have any kitchen outlets and only a stove and fridge and giant hole above my sink that insulation and drywall drop down into on to my dishes/cookware.
Business Response
Date: 06/26/2025
Main Street Renewal has reviewed your concern and escalated the matter to the Resident Resolutions team. We are actively reviewing the status of the repairs, including the open dishwasher and build-back issues. An update will be provided shortly.
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21, 2025, we moved into the above property leased from Main Street Renewal LLC and found both toilets unusable due to one leaking and the other over flowing and the backyard having no fence, despite being advertised as such. These issues rendered the home uninhabitable, violating Section 20 (Casualty Damage) of the lease and Florida Statutes *****, and constitute false advertising.On June 21, 2025, we notified the landlord via Resident Portal to terminate the lease and requested a refund. We paid $3,170 (rent) but have received no response. Weve consulted an attorney and are considering small claims court. We have been staying in a hotel out of pocket awaiting a resolution and still have heard nothing. We seek a $3,170 refund and lease termination due to uninhabitability and fraudulent misrepresentation.
Business Response
Date: 06/26/2025
Main Street Renewal has reviewed your concerns and escalated the matter to the Resident Resolutions team. We are currently reviewing the lease termination request and refund claim. An update will be provided once available.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We applied to live at a Main Street Renewal LLC home. We toured the home on June 11, 2025 and brought to main Street Renewals attention areas of the home that needed repair replacement and or cleaning before signing the lease. We were told the items would be repaired and cleaned before moving in so we signed the lease in good faith. We received a text that the items were in fact cleaned and repaired before our lease start date (June 21, 2025). Upon arriving to the property on June 22, 2025 it was evident that no one had been to the property to clean or repair the home. When walking into the home, we were hit with an overwhelming smell of animal, urine and dandruff. We could not stand to be inside the homeas I did my walk-through taking pictures. The home was unclean, including, but not limited to animal and human hair glass on the ground and human animal urine on the toilets. During our walk-through on June 11, there was a smoke alarm beeping the entire time indicating the battery needed to be changed. We did not bring this up thinking Maintenance would take care of it before we moved in as standard procedure. When we arrived on June 22, 2025 that same smoke alarm was still beeping. Every effort to resolve this has been met with resistance on Main Street renewals part. There is a lack of acknowledgment of the tenants rights in the lease. According to a section, we have the soul right to choose to terminate due to the conditions of the home upon arrival, and they are denying our right to terminate. When asked for contact information we were denied. We have pictures of the home upon arrival and a video of the smoke alarm beeping. Main Street renewal has ignored our request on a mutually agreed resolution. We want to terminate the lease without rent responsibility per our lease rights and $2,413 paid back to us. We have photos of the home upon arrival but this wont allow us to upload them (too large).
Business Response
Date: 06/26/2025
Main Street Renewal has reviewed your concerns and escalated the matter to the Resident Resolutions team. We are currently reviewing the condition of the home at move-in and your lease termination request. We will provide an update once available.
Customer Answer
Date: 06/27/2025
Complaint: 23517809

We are rejecting this response because it fails to provide a resolution or offer any steps toward resolving the issue. Simply acknowledging our complaint through the Better Business Bureau is not an acceptable resolution.
The attached photos shows that an escalated request is on our portal but we have no received any communication from Main Street Renewal nor are there any comments/notes from Main Street Renewal.
We expect a direct response that addresses the specific concerns raised and proposes a tangible resolution. Until that is provided, we do not consider this matter resolved.

Regards,

Kate Dwyer
Business Response
Date: 07/02/2025
Main Street Renewal has reviewed the concern. Our records indicate there were no maintenance issues impacting habitability that would have prevented a successful move-in. All maintenance requests submitted have been addressed and resolved. At this time, no early termination has been approved, and we consider this matter resolved.
Customer Answer
Date: 07/02/2025
Complaint: 23517809

I am rejecting this response because:
The photos submitted to [email protected] clearly demonstrate that the townhome was unclean, unfit, and uninhabitable as of our lease start date and scheduled move-in time. These images serve as evidence that Main Street Renewal violated the lease agreement by failing to deliver possession of a clean, fit, and habitable residence, as explicitly required under the lease terms.

Although Main Street Renewal has claimed that necessary items and repairs were completed, there is no supporting evidence on their part to substantiate that claim. We, as tenants, possess photo and time-stamped evidence showing the items were not completed prior to move-in. Additionally, on July 1, 2025, we received written confirmation from Main Street Renewal stating that all outstanding issues had been addressed. Relying on this statement, we inspected the home, only to find that the conditions had not been properly remedied. As of July 1, 2025, the townhome remains unclean, unfit, and uninhabitable. As an example, after a claimed 3rd deep cleaning of the carpeting, the overwhelming pet urine and dandruff odor still remains, indicating there are potential airborne pathogens making the townhome uninhabitable.

Main Street Renewal continues to assert that these issues have been resolved; however, based on the current condition of the home and our documented evidence, the unit does not meet a standard that any reasonable person would consider clean, fit, or habitable. Their claims do not reflect the actual condition of the property.

In accordance with our rights under the lease agreement, we have elected to terminate the lease due to this material breach. It is unacceptable that Main Street Renewal continues to deny our contractual right to do so, despite ample supporting documentation.

As a good-faith effort to reach a mutual resolution, we are willing to forfeit the full security deposit of $1,810, the prorated June rent of $603.33, and July rent in full ($1,810), provided that the lease is formally and mutually terminated as of July 31, 2025, with no further rent responsibility beyond that date.

We request written confirmation of this agreement no later than 5:00 p.m. Central Time on Monday, July 7, 2025.

Regards,

Kate Dwyer
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into a property from Main Street renewal on January 15th 2025, the home came with with guest house that counted as one of the bedrooms and bathrooms in the 3 bed, 2 bath home. The wall AC unit I was told was going to be installed wasn't took over a week, then the plumbing in the guesthouse didn't work, took 4 months to get fixed. Then both houses had swarming termites, took 5 weeks to be taken care of. Then a leak in the room in the guest house bathroom was never fixed- I gave them a month to fix it! The windows in the main house didn't look- so they nailed them shut- a huge safety issue incase of a fire! I gave them 7 days notice to fix everything once the plumbing in the main house stopped working- they didn't fix it so I moved out- now they are trying to charge me rent rather than refund me the $3200 deposit as well as a refund for the 4 1/2 months of not having a livable home. To top it off i had been a tenant at another home of theirs in ******* for 5 years, never late with my rent once and they told me they were selling the home but they just wanted to raise the rent and put it back on the market a month after I moved out. They also agreed to let me out of the lease at that home so i could rent the *************** home, but then tried to charge me rent for the extra 2 1/2 months!
Business Response
Date: 06/26/2025
Main Street Renewal has reviewed your concerns and escalated the matter to the Resident Resolutions team. We are currently reviewing the property conditions, timeline of repairs, and deposit status. We will provide an update once available.
Customer Answer
Date: 06/26/2025
Complaint: 23512107

I am rejecting this response because:
I spend 4 months waiting for issues to be taken care of already, this matter needs to be dealt with immediately as I have had the expense of moving twice in 4 1/2 months due to the property being managed negligently. In fact I just today got a call from the vendor wanting to stop by to fix the roof that has been leaking at the home for 2 months making the guest house uninhabitable.

Regards,

Jacqueline Morgan Van Montague
Business Response
Date: 06/26/2025
Main Street Renewal is still reviewing your concern. As soon as we receive an update, we will inform you promptly.
Customer Answer
Date: 07/02/2025
Complaint: 23512107

I am rejecting this response because:I lived in a house costing me $3200 a month that took 118 days to fix the plumbing, 62 days to deal with the flying termites, the roof wasn't fixed and was leaking over the entire guest house (1 bed 1 bath) for 51 days and apparently still hasn't been fixed! I demand a refund for the 4 1/2 months rent as well as my deposit and moving costs.

Regards,

Jacqueline Morgan Van Montague
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into a MSR home on 01/13/2025.since then, my Air Conditioning has gone out twice and i have sent proof of my home being above 90 inside. The only type of communication i can get is from an AI bot.They will schedule a maintenance appointment, make it clear that it i am not home for it i will receive a $100 no show fee, and i have missed 4 days of work because their maintenance man never showed. My master bedroom toilet backs up and puts sewage into my bathroom, do they answer? no. i was scammed when told i would be taken care of in this rental.
Business Response
Date: 06/25/2025
Main Street Renewal has reviewed your concerns and escalated the matter to the Resident Resolutions team. We are currently reviewing the HVAC and plumbing issues reported, along with the missed vendor appointments. We will provide an update once available.
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, from a hurricane that occurred last year there was severe damage that happened to the home I am renting from Main Street Renewal. It took several months to get the company to attend to the issues and one of the major issues was flood damage to the home that incurred to massive mold contamination and other issues. After several months, the company took my complaint seriously and had the house tested for mold. As displayed in picture of some of the report the women who came out to test the house said there was a serious issue of mold here in the home and that it was vital we stayed on the company to fix the issues as it could lead to serious health concerns. The company did renovations on the home particularly the kitchen and it led to my family and I unable to have a kitchen for two months. With the extent of massive renovations, mold remediation, and a full kitchen remodel the job had finally been done. I was told upon the midst of construction I could either move to another property or stay and that I would be provided a concession for the mishap that occurred in the home and left me to make accommodations in order to feed myself and my family. Given the lack of other properties that would be able to make a comfortable home and be comparable to the home I am currently living in, I advised that I would stay during the remodeling as long as the concession was provided. They reiterated that they understood the nature and would make sure it would be applied. After the completion I received a call that I would not be provided a credit because I did not move into an another property even though I was given a choice and was reassured if I stayed in the property my troubles would not go unseen. The company claims that they will not provide a credit because of "things out of their control" which is fine I understand things do not go as planned, but I should not be paying for a property that was deemed unlivable and should have been "condemned".
Business Response
Date: 06/25/2025
Main Street Renewal has reviewed your concerns and escalated the matter to the Resident Resolutions team. We are currently reviewing the documentation related to the organic growth remediation and concession request. We will provide an update once available.

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This business has 3 alerts

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Main Street Renewal LLC is NOT a BBB Accredited Business.