Business Profile

Property Management

Main Street Renewal LLC

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Pattern of Complaints

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Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,932 total complaints in the last 3 years.
566 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It seems as if no one works for the company. No one ever answers the phone. I sit for hours on hold waiting for someone to answer and no one ever does. HOA fees have not been paid., therefore I cannot access the community amenities. My work order for it is over a month old and no response. I sent the notice of the outstanding fee from HOA and still no response. YOU CANNOT GET IN TOUCH WIRH ANYONE FROM THIS COMPANY EVER.
Business Response
Date: 06/16/2025
Main Street Renewal has reviewed the *** concern and escalated it to the Resident Resolutions team. We are currently monitoring the issue and will follow up as soon as we receive an update.
Customer Answer
Date: 06/16/2025
Complaint: 23458784

I am rejecting this response because:

Regards,

Royal ***
its been over a month now. Why doesnt anyone ever answer the phone when I call. I be on hold for hours waiting for someone to answer. There is no other phone number and emails are not answered properly. By time your resolution team handles the *** inquiry about paying them so I can use the pool and other amenities it will be winter. If *** is not paid do they not have authority to sale the home while Im living in it. Or am I misinformed. Just pay *** so I can use the amenities like is it that hard to do? Ill pay it and you can take it off my rent. Will that help? You obviously dont care but Its HOT and I would like to use the pool. Thank you very much, and answer the phone please and thank you.
Business Response
Date: 06/17/2025
Main Street Renewal has reviewed your concerns and escalated the matter to our *************** The Resident Resolutions team has reached out and confirmed they are actively working on your concern. We will provide an update once available.
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Main street renewal didnt send the second check after being charged for carpet, paint , and cleaning fee. It should have been part of normal wear and tear (after living there for 3 years). I sent an dispute on 5/13/2025 and on 5/21/2025 main street renewal sent me a message agent in there portal. I was only getting the cleaning fee back of $28.75 within 14 business days. I have called several times and no one has sent an check and they states that they didnt have the message but main street sent it to me. So I screenshot it and sent it back and still no one has sent me my money back. Now on the carpet wasn't cleaned when I move in and I stated that on the move in sheet but still got charge for that and I provide all pictures when I moved out (inside and out) but still got charged. And the paint is shouldn't have gotten charged at all. Cause I was in that house for 3 years and that normal wear and tore. I have received the $28.75 for the cleaning fee back and it's pass 14 business days. I have called several times and everyone tells me that I cant speak with no one and that department. So it seems as if they dont want to give me my money back. I have seen on several complaints this is a thing for them of what they do. And this should be against the law for what they are doing.
Business Response
Date: 06/16/2025
Thank you for bringing this matter to our attention. Main Street Renewal has reviewed the concerns regarding the deposit charges for carpet, paint, and cleaning following your move-out. This matter has been escalated to our Resident Resolutions team for further review. We will follow up with any updates as they become available.
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented the property from Mainstreet Renewal and upon approval (5/27/25) I was told to have the utilities on within 5 days of move-in which was on 6/9/2026. I fought with the utility companies for almost 2 weeks to get the services in my name but had problems because they stated that someone else has rented the same place but just a few days before I have. I called Mainstreet over and over to express that issues I was going through and their response was I am the only one renting from them. The night before move-in, I received the code to open the door and the code to the lock-box on the side of the home at midnight. When I got to the home a the front door with the coded lock was not working and the lockbox had been opened. I noticed a ring cam so I pressed the button. I was told the police was being called. I called Mainstreet and it took 40 minutes to get someone on the phone to be transferred around and explain to each person I spoke with. 3 hours later and after having a police report filed. Mainstreet has done nothing to resolve the issue, even though I was told they would find me a new place or get me access the home. The person that had access to the home had my name and my daughters name in full. The information they had could have only came from Mainstreet. I am not comfortable with living at the property I was approved for and would never recommend Mainstreet to no one. The lack of help I received from the company expressed they are only interested in your money. No empathy, customer service was poor and hard to understand, to get any help is like asking for the winning lottery numbers, and the they have no sense of urgency. I have a few more days to be in the home Im in so when is this going to be resolved and when is Mainstreet going to fix it?
Business Response
Date: 06/16/2025
Main Street Renewal has reviewed the reported access and utility issues and has escalated the matter to our Resident Resolutions team. We will follow up once an update is available.
Initial Complaint
Date:06/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 3rd, 2025 my son's father was in town visiting us and suddenly passed away in his sleep. He wasn't a tenant but visiting his son. Once he passed we suddenly needed to pack up and drive back to ********** to prepare for the funeral arrangements. I contacted Main Street Renewal to proceed with an early termination considering the circumstances, they asked for proof of the death which I sent them. I called them back a week later and they said it was denied due to the deceased not being a tenant. Mind you our lease is up on 6/17/25, we moved out of the home on 5/15/25 and headed back to ********** where his body would be transferred to. I simply requested to terminate early and not have to pay for the 6/1/25 - 6/17/25 due to the circumstances my son and I were in. I've requested to get a call back from a supervisor or higher up via phone multiple times and also wrote a note in the the tenant portal and have yet to receive any call back from them. I'd like to have this resolved as it's now 6/4/25 and I haven't gotten any response from a supervisor. Poor communication. I've paid my rent on time, in full every month and asking for some consideration due to the circumstances my son and I are in. Thank you.
Business Response
Date: 06/16/2025
Main Street Renewal has reviewed your early termination request along with the documentation submitted. While the initial decision was made in accordance with lease policy, we understand the sensitivity of the situation and have escalated the matter to our Resident Resolutions team for further review. We will provide an update as soon as one becomes available.
Customer Answer
Date: 06/16/2025
Complaint: 23419519

I am rejecting this response because:
Im waiting to hear back from your escalation of this issue.

Regards,

*** *****
Business Response
Date: 06/17/2025
Main Street Renewal has reviewed the early termination request and confirmed it was denied, as per *** policies, the deceased individual was not listed on the lease. We are monitoring the escalation and will provide an update once available.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we were moving from out of state from ******* to ** and we signed up a lease with mainstreet renewal at *****************************************. upon arriving at the property the renting company kept pushing the date further and not following up on what we told us. then when we finally arrived, the code they gave us to open the lock box to access the property was wrong and we couldn't get a hold of someone and we had to get ****** to spend the night which is so **** ridicules. after 2 days we talked to a manager name ******** finally and she gave us the code to the property. upon arriving to the property there was trash everywhere left outside, there were nails everywhere. one went into my shoe and the other went into my tire. when we went inside the house it was disgusting not cleaned, in bad shape, roaches everywhere, trash in the dishwasher, mold and termites. I contacted the manager and I told her we would like to cancel our lease and get our security deposit back and our first month that we paid them. she asked me to send them pics I sent them around 72 pics of the disgusting and bad things that I noticed and I haven't heard since then. I want my lease canceled and my money back. they owe me total of $4857.10 which that include the security deposit and my first month rent. we didn't even move in to the house. we been living in the ****** because of this! I want to file a complaint and get my money back.
Business Response
Date: 06/12/2025
Main Street Renewal has reviewed the concerns raised. The matter has been escalated to our Resident Resolutions team for further evaluation. We will provide an update as soon as one becomes available.
Customer Answer
Date: 06/19/2025
Better Business Bureau:

i already got into an agreement previously with main street renewal and requested this case to be closed a while back but it still open. Please close the case

Regards,

****** ********
Initial Complaint
Date:05/30/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/01/2025 I am filing this complaint against this Landlord's regarding unfair charges and mishandling of my security deposit after an early termination of lease ************ mid-March 2025, I requested an early termination of my lease, which was originally set to end on June 29, 2025, due to purchasing a new home. The management office agreed to this request, and I vacated the premises by April 29, 2025, as agreed upon. Despite this early termination and the property being vacant since April 29, 2025, I am being unjustly charged for two additional months of rent, pool service, and insurance.Initially, the management indicated they would not apply my security deposit towards April rent, claiming it was reserved only for damages, which I accepted. However, they have now applied a significant portion of my deposit ($2,410) towards May rent and are demanding an additional $2,642.06 for a supposed remaining balance covering June rent.I have diligently disputed these charges with the landlord's internal department, emphasizing that I do not owe rent for June as I vacated the property and lost access per the agreed termination. Despite acknowledging our agreement for early termination, the landlord has failed to address the issue fairly and continues to withhold my deposit, citing charges that are unjustified given the circumstances.I am seeking a fair resolution where the landlord refunds the unjust charges levied for May and June rents, returns my full security and provides a transparent breakdown of any remaining charges. I believe my complaint reflects a clear case of unfair treatment and mishandling of tenant rights. I trust that the BBB will investigate this matter thoroughly and assist in achieving a fair resolution.Thank you for your attention to this matter.Sincerely,******* *******
Customer Answer
Date: 05/19/2025
Good afternoon, I am attaching the lease with some landord info such as phone number and email. However the management office is the one that communicate with me.
Mainstreet renewal LLC
*********************************************************************************************************************************
Thank you.
Business Response
Date: 05/19/2025
Main Street Renewal has reviewed the security deposit dispute and escalated to Resident Resolutions team. Once we receive information we will provide updates.
Customer Answer
Date: 05/27/2025
Complaint: 23339524

I am rejecting this response because:
My request was explicit and clear, and it was approved with the lease department answer that approved the move out and the request. It was not formally denied either.

If I specify in my request "earlier termination" and it was approved to earlier move out without any clarification that the move out was approved "but the earlier termination was not" so it was not stated in the response that was partially agreed.

In that case I was not offered to stay in the house or keep access if I wanted, considering I will still pay full rent, pool services and insurance which I could decide if you don't play a game as the company did, which can be considered a false/incomplete response with the intention of taking advantage.

I will I will bring this out to the court if we don't get to an agreement. Please revise better and be fair and honest.

Thank you.
Regards,

******* ******* *****
Business Response
Date: 06/02/2025
Main Street Renewal has reviewed the early termination request and confirmed that no formal ET agreement was approved or documented. As previously communicated by both the Leasing and Resident Resolutions teams, rent responsibility remains per the lease terms until the property is re-leased or the lease end date is reached.
Customer Answer
Date: 06/03/2025
Complaint: 23339524

I am rejecting this response because:
Portal and cases comunication through mainstreet app are considered formal comunication.

Regards,

******* ******* *****
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are young first-time renters a firefighter/EMT and preschool teacher, and leased *******************************************************************, from Main Street Renewal. The home had unpermitted renovations, leading to sewage backups and black mold, making it unsafe and uninhabitable.Despite six months of complaints and formal notice, the landlord failed to fix the issues. We terminated the lease on April 30, 2025, due to habitability violations under Florida law and vacated on time. Yet, Main Street Renewal continued to charge May and June rent and withheld part of the security deposit.We formally demanded they remove the improper charges and return $2,893.15 still owed but they have not resolved it.Resolution Requested:Remove all post-termination rent/fees Refund $2,893.15 owed Provide written confirmation the account is settled We request BBB assistance to help resolve this matter before pursuing legal action.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the concerns regarding the property at ****************** and escalated the matter to the Resident Resolutions team. We are currently reviewing the account and related charges. We will reach out once we receive an update.
Customer Answer
Date: 06/02/2025
Complaint: 23392660

I am rejecting this response because this is the same response we have been getting, and nothing is done. When we received our security deposit back plus the 12 day credit and our account reflects that we owe $0.00, we will consider this complaint resolved.

Regards,

Destin ******
Business Response
Date: 06/03/2025
Main Street Renewal has confirmed the full security deposit and approved concession will be returned. The refund is being expedited, and the account reflects a $0.00 balance.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont recommend even applying. I applied 5/22 at 10:45, spending the $50 and received my denied application back 5/22 at 11:02. How could you even go through the application that fast? On my Adverse action letter it list the description of action as conditional approval of rental. Calling them to ask what that means Is a joke as they try to say they have no idea why applications are denied.
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the concerns regarding the application process. The matter has been referred to the Leasing team for review. We will reach out if further information becomes available.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 21, 2025, I toured a home (Located at **********************************************************************) leased to me (with a June 1st move in date) by Main Street Renewal and found it to be unsafe and uninhabitablenothing like the clean, move-in-ready condition shown in their online listing.Documented issues include:******* Mold Three areas of active mold, including one painted over but visibly growing through.2.Water Damage Extensive damage to beams, ceilings, walls, and floorboards.3.Structural Concerns A rusted basement support column that may be compromised.4.Sewage Leak A broken toilet seal is leaking into the room below, causing mold and a potential methane hazard.5.Hazardous Debris Moldy liquor and beer bottles stuffed inside a wall.6.Foul Odors Strong smells of urine and mildew throughout the house.7.Tobacco Residue ******** stains on walls and floors in nearly every room.8.Misleading Advertising The listing did not reflect the hazardous and unsanitary condition of the home.I immediately contacted Main Street Renewal via phone and text but received no response. My partner and I will not move into this property and are formally requesting:Immediate lease termination Full refund of our $4,400 deposit Alternatively, we are open to relocating to a truly move-in-ready home within a reasonable *************** documenting the above issues are attached. This property does not meet basic habitability standards. If this matter is not resolved promptly, we are prepared to escalate it through legal and regulatory channels.Resolution Requested:Refund of $4,400 Lease termination (Or) Relocation to a safe, clean unit
Business Response
Date: 05/30/2025
Main Street Renewal is reviewing the concerns raised regarding the condition of the home at move-in. The matter has been escalated to the Resident Resolutions team. We will follow up with the resident as soon as an update is available.
Customer Answer
Date: 05/30/2025
Complaint: 23364143

I am formally rejecting Main Street Renewals response:
On May 28, 2025, the Resident Resolutions team denied my initial request to terminate my lease on the grounds of timely repairs. This determination is both inaccurate and unacceptable.
The home in question contains excessive structural damage and widespread black mold conditions that clearly exceed the scope and timeline of what can reasonably be considered timely repairs. These are not minor maintenance issues but serious health and safety hazards that render the property uninhabitable. I have provided supporting documentation and photographic evidence to demonstrate the extent of these issues (see attachments.)
Furthermore, I was previously assured by Main Street Renewal representatives that I would be eligible for lease termination and a full refund due to the condition of the property. However, once I reiterated that the proposed resolution was unacceptable, my follow-up communications to the Resident Resolutions team were ignored. No response or further engagement was made by the team, prompting me to reach out to other Main Street Renewal contacts in an effort to establish a dialogue and move toward a resolution. Despite these efforts, I have encountered repeated failures in communication and no clear action plan has been presented.

I have consistently communicated that I am due to be in the state by June 1 and require a safe and habitable living arrangement by that time. The continued escalation of this matter back to the same non-responsive Resident Resolutions team is an unacceptable stalling tactic that fails to address the urgency or severity of the situation. At this point, it appears Main Street Renewal is attempting to compel me to occupy a property that is demonstrably unsafe, unsanitary, and in breach of habitability standards.

As clearly stated in my initial complaint, I am seeking:

Immediate termination of the lease agreement,
A full refund of $4,440,
And formal acknowledgment of the companys failure to disclose hazardous conditions and uphold basic habitability obligations.

This request is based on documented evidence, broken commitments from Main Street Renewal representatives, and the companys failure to maintain reasonable communication and accountability.

Regards,

******* Daily
Business Response
Date: 06/16/2025
Main Street Renewal has reviewed the concerns and confirms the Lease Termination Agreement has been executed. A refund of $4,440.00 has been approved, representing the full security deposit and pre-paid move-in funds.
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an issue as of May 03, 2025 regarding the many issues regarding the home. Theres ***** infestation issues, ventilation issues, unresolved maintenance complaints and lack of communication. We are requesting a refund for what was paid to move in as well as what was paid out of pocket for extermination. As we just moved in not even 3 weeks ago me and my roommate paid almost 3100 moving into this home and we have been killing huge American C*** roaches since we moved in. I dont feel safe nor comfortable in this home. Its not settling to wonder whether or not a ***** is sitting under your c*** or in your kitchen when you turn the light on. We did not bring this issue in! We added evidence in our premove in checklist and it was never addressed. We tried to go to the office in ************ TN and it does not even exist anymore but thats not what it says on ******* You call corporate and they cant give us our money back, they cant move us into a new home and they are basically telling us that there is nothing they can do for us. Living with roaches is by far the most disgusting thing I have ever had to experience in my life! WE are NOT Tennessee raised women! I am not accustomed to roaches being in my home!! This is unacceptable and I believe all pests should stay OUTSIDE!! and I will be contacting the news regarding MainStreet Renewal if I dont get a reimbursement soon!
Business Response
Date: 05/30/2025
Main Street Renewal has reviewed the pest and maintenance concerns and escalated the matter to the Resident Resolutions team. We are currently monitoring the work in progress and will reach out once we receive an update.

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This business has 3 alerts

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Main Street Renewal LLC is NOT a BBB Accredited Business.