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Business Profile

Real Estate

Keller Williams Realty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for Keller Williams Realty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keller Williams Realty has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a 7-day pay-or-quit notice from Keller Williams, along with a $125 charge, despite having sufficient funds in my account when the rent was deducted. I discussed this twice with *************, which confirmed the funds were available and that the issue was on Keller Williams end. To resolve the matter, I paid the full rent amount, including the erroneous NSF and late fees. Despite this, they are now claiming I owe an additional $125 for an eviction notice filed after my payment was madeonce rejected in error by their system and then successfully processed. I have documentation, including bank statements and transaction timelines, to support my position. Ive provided Keller Williams with the supporting documentation: ****** ******* is the owner of this Keller Williams location in *********, ******.

      Business Response

      Date: 11/25/2024

      Dear Mr. ************************************* (KWRI) is in receipt of your complaint filed with the ************* BBB.  Thank you for reaching out to us to share your concerns.  We value your perspective, and we want you to know that your feedback is extremely important to us and to the success of our company.  

      **** is a franchisor that licenses the rights to use its trademarks and logos to qualified franchisees that operate local real estate offices which are known as *************s.  ****************** is independently owned and operated and the real estate agents at each ************* are independent contractors of the individually owned and operated *************. As such, we have no involvement in the day-to-day operations of a ************* or its independent contractor agents.

      Per our complaints process, we have notified the Keller Williams *****************************,where ****** ******* offices, and the Southwest Regional leadership regarding your complaint and have requested that they send a response directly to you. A team member from the ***************************** will be in touch with you soon.

      As this complaint does not involve **** directly, we respectfully request that this complaint be removed from the BBB records for ************* and forwarded to the Nevada BBB for handling. 

      We appreciate your taking the time to contact us. 

      Sincerely, 

      Keller Williams Realty, Inc.

    • Initial Complaint

      Date:05/15/2024

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We where referred to *********************** with Keller Williams from a friend to purchase a home. At first he was great and was on top of everything. We had some troubles with getting financing due to me going threw a divorce. When **** found out about the troubles he began to act like he didn't want to help us any more. when we would call him with questions he would act annoyed and sometimes would never respond. It seemed like he didn't think we where going to get funded for the home so he didn't want to put in the work. He even made comments like "we need to make sure you guys can get the loan before submitting the inspection report" and even told another realtor that " He is taking this with a grain of salt because he didn't think it would close". We confronted him on this and of course he lied and made excuses. He has done nothing threw this whole process but treat us like we where beneath him. He has not contacted us in 3 weeks and has no idea what's even going on with house and of course blames everyone else for not letting him know. Even with being included on every email that's been sent. We just want to be released by Keller Williams Due to ****'s unprofessional Comments and lack concern for us getting this done. Me and my girlfriend has done 90 percent of ****'s job. His broker and direct supervisor where both contacted with no resolution.

      Business Response

      Date: 05/15/2024

      Good afternoon,

      Enclosed please find Keller Williams Realty, ***** response to the above-referenced complaint.

      Thank you.

    • Initial Complaint

      Date:05/08/2023

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding to one of Keller Williams realtors gave us a misleading info, or fraud. My husband, a veteran, and I closed our first home on April 10 2023. ********************* and ***************, a married couples, work as a team and they were our agent. Before we started my buying process with them, *** messaged me that if I chose to go with their referral loan officer name *********************, her team would give us back $2500. If it wasnt was that reason, I wouldnt know who Bosco is or choose to go with *****. Days after the closing date of April 10, I hadnt heard *** or ****** mentioned anythinf about sending us $2500. I couldnt wait any longer so I messaged ****** asking if the $2500 was still on its way to us. He sent me a screenshot of his ******** showing the promotion was expired in January but he can give us $1000 out of his pocket. I asked why there is this last minute changing without informing me, I knew about this $2500 from ***, his wife, not from his ******** or anyones ******** or advertisement websites, Tam messages me the info before we began the process. I sent ****** a screenshot of Tams message, she did not and never mention anything to any promotion or it would be expire in January. They called me and I had to have it recorded after everything happened. After 50 mins, they both admitted that they forgot to mention about the expiration in January but they still wouldnot honor what they said, and that messaging is not a proper way to communicate so whatever his wife, ***, texted me about $2500 wouldnt count and theres nothing I can do to make them give me $2500. This is misleading info and to me, this is fraud. Keller Williams is a big real estate company and I trust their brand name. Leading me to go with their referral loan officer so they can make more money and now when everything is settled, they decided not to keep their words even though I have screenshots showing all their messages? thats not how it should work.
    • Initial Complaint

      Date:04/11/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keller Williams has texted me, called and emailed me numerous times. Each time I ask them to remove my information. They keep telling me they will. Yet I still receive phone calls from them. I need my information removed from all Keller Williams affiliated ********s. I received a call from Keller Williams in **** at 9:21am on 4/10/23. (832-463-1237). She told me she would remove my phone number. When I asked for her details on her address at her **** ******** so I could document it, she hung up on me. This has been going on for over a week now and I need Keller Williams to remove all information they have associated with my phone number and name.

      Business Response

      Date: 04/19/2023

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to ** and to the success of our company. For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zipcode. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. 

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (****) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, **** does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group. We wish you all success in resolving this situation.

      Customer Answer

      Date: 04/19/2023

      Complaint: 19916554

      I am rejecting this response because: I shouldn't have to go to their website to take me off a DO-NOT CALL list. They told me they would stop calling yet someone from different Keller Williams offices keeps calling.

      Regards,

      ***************************
    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We listed our home with Keller Williams in ********** **. *********************** was our agent. During a showing over a two month period we realized that some jewelry was stolen and a can of gold coins. A diamond cluster ring .a amethyst ring and a gold braclet. Around ****** in coins in the can. We called ***************** broker for ****** and he said he was not responsible for our loss. *** showed no compassion that our jewelry and coins had gotten stolen during one of the showings of our home.

      Business Response

      Date: 01/20/2023

      Hello ****,

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to us and to the success of our company.

      For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zipcode. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. You will reach out to the market center leadership team of *************************** Greenville ********************* as well as the corporate regional leadership team of the Carolinas region.

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.
       
      We wish you all success in resolving this situation as quickly as possible.

      All the best,
      The KW Complaints TeamTell us why here...

      Customer Answer

      Date: 01/23/2023

      Complaint: 18834003

      I am rejecting this response because: we accept the apoligy but in regards to our jewelry  and coins that was stolen during a showing of our home in ******** ** we feel KW should have insurance that would cover our loss . We were out of the house during the showings ,someone with KW needs to assume the responsibility of our loss. A apology is not enough. 

      Regards,

      ***********************

      Business Response

      Date: 01/24/2023

      Hello ****,

      Thank you for contacting Keller Williams Realty International. Again, I sincerely apologize for this experience.

      For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zipcode. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. the agent's market center leadership team will be able to work with you directly to resolve this situation.

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.
      We wish you all success in resolving this situation.

      All the best,

      The KW Complaints Team

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my agents broke contract leaving me to deal with repairs Keller Williams has been unresponsive. For eleven months I have dealt with water intrusion, black mold and other health- threatening issues. The VA ************* Office told me that Keller Williams has a fund and attorneys to remedy situations such as mine in which a 1st time buyer is taken advantage of. I have everything in writing but have not found an attorney of color to represent me. I am a 100% disabled veteran with PTSD on the path BACK to homelessness due to these greedy racist crooks. All of my complaints have gone no where but I won't stop trying.

      Business Response

      Date: 12/19/2022

      Hello,

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to us and to the success of our company. For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zipcode. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. 

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.
      We wish you all success in resolving this situation.

      All the best,

      ******************

      KWRI Technical Support Rep

      DocuSign & Opportunities Subject Matter Expert

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I began the process of purchasing a home based on the lenders recommendations, that was given to me by the realtor representing Keller Williams. They both misrepresented the agreement to serve their own betterment, regardless of what truly happened, trying their best to do what's in my best interest. The purchase was on the contingency of selling my home in *****. I paid a $2500 deposit on the home, $650 for the inspection and $600 for the appraisal. My home in ***** has not sold, yet they misinformed what I would be paying for insurance. For these two reasons, I decided not to purchase the home. The realtor company has decided to keep my $2500 dollar deposit and give it to the owners of the home, even though it states in my contract that I would get my deposit back if my home didn't sell. This is not fair, not right and should be illegal dealings from this organization.

      Business Response

      Date: 12/19/2022

      Hello,

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to us and to the success of our company. For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zip code. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. 

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.
      We wish you all success in resolving this situation.

      All the best,

      ******************
      -KWRI Technical Support Rep

      Customer Answer

      Date: 12/20/2022

      Complaint: 18574625

      I am rejecting this response because: I was working with a realtor who should of had my best interest in mind and she did not. This clitch on her part cost me $2500, when she should have warned me and advise me what to do and she failed me. I would like my $2500 dollars in escrow money back. 

      Regards,

      *******************

      Business Response

      Date: 01/30/2023

      Hello ****,

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to us and to the success of our company. For further escalation, please forward this message to the *********************** where the agent is associated. You can find the office by going to KW.com, then scroll down to Guidance at every step. Click the Find an office tab. Search by your city or zipcode. From here a map will populate with little red bubbles with KW in them to show where offices are located. Click on any of these red bubbles to access the offices website. 

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.

      Please reach out to us directly at ***************** if you have any additional questions. We wish you all success in resolving this situation as quickly as possible.

      All the best,
      The KW Complaints TeamTell us why here...

      Customer Answer

      Date: 01/31/2023

      Complaint: 18574625

      I am rejecting this response because: Nothing was resolved. They have sent the same crappy response as before. Auto generated. 

      Regards,

      *******************
    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The purchase of the home was May 2022 by an agent employed by Keller Williams Reality in ********, **.I contacted the Agent on several occasions. I contacted the Team Lead, The Broker, and the Listing agent. I was told to *** the seller by the company. I was told to *** the agent as well by the Broker and Listing agent.The 1st bedroom ceiling fell in due to leaking before we moved in immediately after closing. The seller disclosed there was a leak but it was fixed.Floors were badly damaged by the agent and the seller did not disclose how bad. We had to replace the flooring before we moved in.The inspection and appraisal said we had A/C and after several technicians came it was discovered we do not have A/C. There was an A/C compressor and thermostat, but the unit was not connected. The wires to connect the compressor and the thermostat were cut, we were told. We have a hot tub and I expressed to the agent that the hot tub is one of the main reasons we wanted to purchase the house, and to assure us it worked. The seller stated that the hot tub was "tripping" and that he was getting a technician to fix it before we moved in. While we were getting A/C installed (because we do not have it although the contract and disclosure said we had A/C. The tech that installed the A/C discovered the hot tub was not connected properly, and could have caused a house fire. It was not connected using the right wiring. It was not up to code. Presently, the hot tub needs to get rewired and connected properly. The cost to rewire the hot-tub is $3-4000.00. There were a lot of cover *** that could not be discovered without spending a great deal of time in the house or without living in the house. For example, we only discovered we did not have A/C because it was an extremely hot day. If they had disclosed we did not have A/C, we would have accepted it and been fine with it, but because we were told we had it it became an exhausting project to find out what was wrong with it and how to proceed with repairing or replacing it. We ended up replacing the A/C for $12000.00. The ceiling for close to $5000.00 but our home owners insurance paid us $2500.00. The flooring was $9000.00.I contacted everyone involved in the sale from Keller Williams Realty. I contacted the agent, broker, team lead, and seller. They are all aware of what is going on, and they have each passed me on to someone else to take the blame. Yet no one is taking the blame. Per the Listing agent the seller says the A/C was working before he sold it to us. If this is true, who hooked up the hot tub incorrectly? He stated he was having a technician come to repair it, so he knew there was an is***. They advised me to contact the warranty company...A warranty company was secured and paid for but they have denied every claim. The warranty companies state the repairs were/are preexisting.

      Business Response

      Date: 12/06/2022

      Hello there,

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this experience. Your feedback is extremely important to us and to the success of our company. For further assistance, please forward this message to the Regional Operating Principal & Regional Director who will handle this at the regional level. I was able to locate the leadership of this ************* in our internal database and with the Danville *************. The Regional Operating Principal of that branch, *********************, can be reached directly by email at ***************** or by phone at ************. The Regional Director of that branch, ***********************, can be reached directly by email at ****************** or by phone at ************.

      While we are deeply concerned and sympathetic to your situation, Keller Williams Realty **** (KWRI) is a franchiser that sells the rights to use its trademarks and systems to qualified individuals and has no authority over the manner in which a ************* handles its disputes in matters such as these. Additionally, KWRI does not own or operate any Keller Williams Offices. Each individual office is independently owned and operated through a separate entity and by a different ownership group.
      We wish you all success in resolving this situation.

      All the best,

      ******************
      -KWRI Technical Support Rep
      -DocuSign Subject Matter Expert
      -Opportunities Subject Matter Expert

    • Initial Complaint

      Date:09/07/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We closed on the new home at the end of July. As part of the closing process, our agent requested the KW agent to remove photos and videos of the property because of privacy concerns. KW agent had the photos removed from the *** listings but has kept two videos live on her ******* and Instagram pages. A month after moving in, those videos remain on KW agent' personal social media pages. KW agent asked her to take the videos down now that the home is no longer for sale and she has not acknowledged our request. We feel that we've hit a deadend and are requesting BBB assistance. The videos expose our entire floor plan, room to room layout of each entry and exit point in detail. We have been pointed to Paragraph 21 of the contract signed between Buyer and Seller states "MULTIPLE LISTING SERVICE (***). We recognize the contract terms stated in Para 21 and we are in agreement. The links to the videos in question are not within *** listing, and are on personal social media accounts that are controlled by KW's listing agent ***********************. This is beyond the terms outlined in Para 21 of our contract agreement.We explained that our family home was burglarized and we lost all of our valuables, cash and many personal items. The incident traumatized our children and left us with a heightened sense of fear that this could happen again. Considering the property is no longer available for sale, we are requesting immediate removal of the video from your agent's social media sites. This online video is causing us continued anxiety and stress.We want to avoid any future unforeseen incidents and risk to our family and property.Thank you. ********* Family *** **** Estate Agent information *** ***********************, Broker Associate Keller Williams VIP Properties, DRE#********Mobile: ************ Website: www.Laura4Homes.com Email: ****************** Artifacts in contention:https://m.youtube.com/watch?v=h2A3jjJvUuc https://www.instagram.com/tv/CfLHwmKl4nQ

      Business Response

      Date: 09/08/2022

      Hello ****,

       

      Thank you so much for submitting your complaint to the BBB site. We truly appreciate you bringing to matter to our attention and we sincerely apologize for the negative experience.

       

      Please direct this complaint directly to ***************** email address in order to quickly resolve your issue. They will reach out to you shortly thereafter. We look forward to hearing from you.

       

      All the best,

      The KW Complaints Team

      Customer Answer

      Date: 09/08/2022

      Complaint: 17928720

      I am rejecting this response because: its in adequate and does not address my concerns of family safety and privacy. 

      Regards,

      *******************************

      Business Response

      Date: 09/09/2022

      Hi ****,


      Thank you for bringing this to our attention through BBB. We sincerely apologize for this negative experience. Your feedback is extremely important to us and to the success of our company. Keller Williams Realty, Inc. (KWRI) takes these matters seriously. We would love to dive into this more, if you wouldn't mind providing this information in an email to *****************, our legal team can take a look at this and look at next steps.

      Customer Answer

      Date: 09/09/2022

      Complaint: 17928720

      I am rejecting this response because: this does not address my problem Keller should help us submit this information to the appropriate teams within the corporation.

      Regards,

      *******************************
    • Initial Complaint

      Date:08/17/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They withheld my security deposit for an invalid reason.

      Business Response

      Date: 08/31/2022

      Hello ****,

       

      Thank you for contacting Keller Williams Realty International. I sincerely apologize for this negative experience as well as the delay in response; I have been out of the office for the past two weeks due to extreme hours for Mega Camp 2022 in ******. We take matters like this very seriously at KWRI.

       

      Please direct your complaint to our wonderful Complaints Team directly at ***************** for further resolution of your issue. Thank you for your time and please have a great rest of your day!

       

      All the best,

      Keller Williams Realty International

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