ComplaintsforWoot.com

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/11/2023, I purchased a Windows 11 Pro license from **********************. I knew that in the future I would be building a new computer, and grabbing a license for over half-off would save me money when I did. Last week I finally received the last of the parts and built the computer, only to have Windows inform me that the license I was using from my purchase was invalid.I looked online, and it seems that nearly everyone who purchased Windows licenses from ********************** was sold either fake keys, stolen keys, or keys for other ********* products than the one they purchased. I reached out to customer support last Monday, gave them all of the details, and was told they wouldn't help me resolve the issue. When I pushed for a better resolution, they asked me for my account name and order number, both of which I know they already had, and have now ignored my responses for the last four days.

  

  Business response

  07/10/2024

  Hello,

  We apologize for the issue with your software.  We attempted to issue a full refund, but due to the order age we are unable to process it back to the original payment method.  Please check your email as we have requested some information from you in order to get your refund taken care of.

  Customer response

  07/16/2024

  After you got in touch with them, Woot support reached out and asked for my address to mail a check in the amount of the refund. I'm waiting to receive the check before considering this accepted, thanks!

• Initial Complaint

  07/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The vendor advertised a factory refurbished m1 series IMAC in various colors nad configurations for a single listing. The condition of the items sold were not consistent with what their website described as factory refurbished. Through various deal forums, many recipients including myself did not receive a factory refurbished item, and also missing advertised accessories.here's a link to the ad: ****************************************************************************** here's what was supposed to be included:Apple 24" iMac M1 8x8 Core (2021)Magic Keyboard with Touch ID Magic Mouse 143W power adapter with Ethernet port Power cord (2 m)USB-C to Lightning Cable What i recieved:Imac 2024 M1 8x8 generic keyboard generic mouse power supply without ethernet adapter.Other's received a factory sealed reconditioned unit that included the advertised system and accessories, while I and many other received brown box items wrapped in bubble wrap.per woots on description here is what Factory Reconditioned means:*************************************************************** Factory Reconditioned A factory reconditioned item was returned, inspected, and restored to fully working condition by the original manufacturer or a certified partner. Each product comes backed by a manufacturer warranty OR our very own Woot! Warranty 1.8k. Its as close to new as you can get without technically being new but may show very slight signs of a previous life.Offering a partial refund does not fully cover the cost of purchasing the missing items. I tried going through the support portal, and still have not come to an acceptable resolution.

  

  Business response

  07/08/2024

  Hello,

  We apologize for the mix up on your order.  We have identified the issue and have mechanisms in place in order to prevent it from occurring again in the future.  Unfortunately we do not have any replacement units or accessories available to send out as replacements.  if you are not happy with the partial refund offered, we can create a prepaid label to send the item back for a full refund.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I requested a return for shoes that don't fit, for an item that was supposed to come in a set of two but only one was delivered, an item that doesn't function as described, and an item that arrived missing a piece. All requests are within the company's return policy. The amount I noted is for the amount per item plus sales tax.

  

  Business response

  07/08/2024

  Hello,

  Our **************** Team has received your return requests and has issued prepaid return labels.  Once the items have been received at our warehouse, a full refund will be issued back to your original payment method in 5-7 business days.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order Date: Tuesday, May 28, 2024 Order Number: #******** from "woot.com" for an ** C3 series OLED **. The ** was received on Wednesday, June 12,2024. Damage to the box was evident prior to unpacking. After unpacking noted spider cracks on the screen, An email was sent to woot **************** who responded the following day requesting photos of the damage/defects. Attempts to Power ON the ** were unsuccessful. On Friday, June 13,2024 multiple photos (7) and detail were sent via reply to woot ****************:- **Crack shows the spider cracks. - **PowerON shows failure to power ON (lines flicker on screen for a second and then screen is blank). - **Box shows damage impact on lower left corner of box which matches spider crack locations and where lines flicker for a second on Power ON. We were unimpressed with the shipper as asked to inspect once delivered and they declined. Noted the directions from ** Box shows that 2 people are required to transport. Only 1 person delivered.I have sent followup requests and to date have not received any further response back from ****************.

  Customer response

  06/20/2024

  Thank you for your assistance this issue. Since opening this complaint I received response that a full refund is being issued.

  I had also opened a case with the "Buyer Dispute Program" via  Amazon Pay as it was used to pay for this transaction. Following this action we received correspondance that a full refund was being issued. 

  

  Business response

  06/20/2024

  Hello,

  A full refund was issued for the damaged item on 6/18/24.  Please allow a few business days for the refund to reflect in your account.  

  Customer response

  06/20/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Woot! has sent a return label to an old email that I have no access to, nor do i have any note of a password for the email they have, so I can't log in to my account to change my email address with them. Everything paid for via Amazon Pay, so never needed to contact Woot! before other than orders.They haven't responded to several attempts to contact them via their Support page form, nor through the request through Amazon's page.I have a defective watch they sent, and since I have no way to get to the shipping label, I have no way to return it without paying an additional pick up fee from **** It's only a $30 watch, so a $7 pick up fee doesn't make sense.

  

  Business response

  06/20/2024

  Hello,

  We are unable to locate your order with the information given.  Please provide us with your order number and we can assist you further.

  Customer response

  06/20/2024

  As requested

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 12, I purchased a ****** Pixel 7 Pro 512GB Obsidian phone (Order Number: ********). On May 28, I requested an *** to return the phone. The price of the phone is $479.00 Woot accepted the request, assigned the *** Number: ***-********-1, and sent me the shipping label to return the phone (Tracking Number: 1Z3047A59094012230).On May 29, I dropped off the package at the *********** and it began its transit to the final warehouses. On June 3, the package arrived in ********, **, and since then, it has not moved.I contacted Woot.com, and they told me that I needed to file a claim with **** When I contacted **** they told me that since the shipping label was paid for by Woot.com, only they can file the claim or start the investigation.I have requested that Woot.com refund my money because, as a customer, I fulfilled my obligation by dropping off the package with the phone at the *********** They insist that I be the one to file the claim with *** and refuse to give me a refund.I have attached a copy of the email from *** indicating that only Woot.com can make the claim. I have also attached a copy of the tracking information showing all the movements of the package since I dropped it off at the ***********

  

  Business response

  06/14/2024

  Hello,

  We apologize for the delay; a full refund has been issued and should reflect in your account in a few business days.

  Customer response

  06/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In 2020 I brought a MacBook Pro 2019 and the first one would not charge so I returned it . The second was working well but after a couple months the battery was showing it was bad . I tried swapping out but was denied fast forward to now and I have been told this model has a keyboard problem which ***** wont fix because I brought 3rd party, the batterys also has been faulty and didnt last the length it was to last by maunafutre. Now the laptop will not turn on and I have all my important files on it. I would like woot to support me as they failed to warranty my issue

  

  Business response

  06/12/2024

  Hello,

  We are unable to locate your order with this information.  Please provide us with your order number and we can assist you further.

  Customer response

  06/14/2024

  i have provided a screen shot the of the orginal email . the email may be under my x girlfriend ********************* or *********************  also the serial number. i dont have accuess to her no more

  Customer response

  06/14/2024

  this what the order is under

  Customer response

  06/14/2024

  I am rejecting this response because:  i have now provided more information and proof of order and explantion for them to find the order

  Customer response

  06/26/2024

  It is under his Apple account: ? Yes its under my account ********** at ************************************ 
  Order Number: ? I no longer have the order number as I dont have that email but I know it was shipped 2 the bern st address in reading pa 
  When was this specific machine received from Woot? The machine was received mid to late 2020 during the pandemic. During the pandemic I had limited access to this device 
  Was there a warranty on this machine? If so, for how long? I think it came with a warranty but after a few months use it has always had a bad battery. Now it wont turn on. I have taken it to the *********** and they cant figure it out. There was a recall on this model and year also . I even tried to contract woot at the time but received no answer 
  

  

  Business response

  06/28/2024

  Hello,

  The account associated with the email address that you provided was created in April 2022 and has not placed any orders.  Please provide us with the email used to purchase the item and we can assist you further.

  Customer response

  06/28/2024

  You guys are not paying attention I said I don't have access to the email Anymore it was the email provided ********************** I have provided the device serial number and the place it was delivered to. Please call me at **********. I purchased this from woot please look into the files I have submitted as evidence 

  

  Business response

  07/02/2024

  Hello,

  Due to the order age, the only option that we have is to provide a prepaid return label and issue a refund via check once the return has reached our warehouse.  A prepaid return label was sent to the email address associated with the customer complaint.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order Date:Nov 27, 2023 Order Number:81828161 After 6 months, My kids swing on the chair and chair was broken from leg and kids fall down, hopefully they do not injury but they scared too much how is that possible to broke when 80 pounds on the chair.i would like to get fully refund

  

  Business response

  06/05/2024

  Hello,

  We apologize for the issue with your BalanceFrom chair.  Your order is outside of Woot's standard return policy, and warranty should be directed to the manufacturer.  However, we have issued a full refund for the damaged/defective item and it should reflect in your account in a few days.

• Initial Complaint

  05/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a case of Rifle 300 coffee energy drinks through woot on Amazon. Almost immediately the package was returned by the shipping company as damaged. It has taken nearly three weeks and woot (nor Amazon) can come to a resolution and refund my $20.99 multiple attempts to rectify fl directly with the business have been successful. They have tried twice with the same email verbatim stating a colleague has already issued a refund on May 6th (it is now May 15). Shame on Amazon for doing business with such a shady company! Not once has the company apologized or offered to send the product that I never received to make it right!!!! Buyer beware-Don't EVER buy from this scam/fraudulent company!!!!!

  

  Business response

  05/31/2024

  Hello,

  We apologize for the delay in getting your refund.  We attempted to issue the refund on 5/6, but we received an error.  The refund was successfully processed back to your original payment method on 5/15.  If you are not seeing the refund reflected in your account, then you will need to contact your bank or Amazon directly.

• Initial Complaint

  05/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I want the correct user name displayed in the order confirmation, and in how you address me in emails. I have contacted you multiple times in the last 2 years and you give me the runaround and never deal with the issue. As you can see in the screen shots, when I place an order I'm addressed with some ridiculous "Wooter" name. You can see that my account shows the correct user name. You also address me as that stupid "Wooter" name when sending me an email confirmation. I have tried several times to work with you on it and it always falls dead because your staff doesn't seem capable of actually understanding the issue, which really isn't rcket science. The wrong user name is displayed, and I'm addressed as the wrong user name. This needs to be fixed.

  

  Business response

  05/13/2024

  Hello,

  Unfortunately we don't have a way to change the username displayed on your orders and in email responses. This occurred when Amazon linked all Woot accounts to the customers Amazon account. No one else can see the Wooter username, and it will display the username that you chose on any forum posts.  We apologize for the inconvenience. 

  Customer response

  05/13/2024

  I am rejecting this response because:   
  

  theyre most certainly is a way to change it. You just arent willing to use the resources necessary. It is atrocious that you cannot address a paying customer by their actual name and have to assign them a stupid ridiculous sounding username and then when you send them an email you say hello Wooter whatever in the greeting. You really need to get your case together and start treating customers like real people and instead of this ridiculous number that you assign and then address people by. And, why was I told by your people numerous times that everything said oh your username is on your account and we dont understand why youre being addressed that way!  this shows very bad customer service and untrained people. I have spent numerous hours dealing with you people and now you tell me that this just cant be done. That is an unacceptable response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩