Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tv. The TV arrived in a box that looked like it was dragged and dropped multiple times. The box was even punctured in spots. After opening the rest of the package it was noted that the TV was scratched and damaged as well. I contacted Woot to get them to ship a new box since the one it came in was destroyed during the delivery process. They refused to provide a box. I've reached out to them multiple times to try and resolve the issue and they ignore my emails consistently.

  

  Business Response

  Date: 04/23/2025

  Hello,

  We apologize for the damage to your TV.  After reviewing your order, it appears that a full refund was issued back to your original payment method on 4/23/25.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clever company, this Woot. I ordered software and thet key didn't arrive by email as it should have. I called **************** and they said to wait 1-2 hours or so for it. I waited 3 hours, and now it's too late to cancel. ****************.

  

  Business Response

  Date: 04/23/2025

  Hello,

  Per the item listing:
  
  ATTENTION: Your redemption code will be delivered as tracking number within a few business days. You will receive your serial number(s) to authorize and register your product as your tracking number.  

  ********************************************************************************************

   

  Your activation code is: B4BRQ-68NRV-HVCH3-PMDHH-7QX6J

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I purchased a trampoline from Woot.com on Monday, April 14, 2025 with Order Number: #******** which shipped in two boxes. However, I only received Box 1 of 2, and Woot later informed me that they lost the second box and would not be able to locate or reship it. Instead of providing a replacement, they issued a refund without my consent.I contacted Woot customer service multiple times, explaining that I do not want a refundI want the complete item I paid for. The trampoline is still available on ****** (which owns Woot), and I requested they fulfill the order properly or ship the missing part, but they refused to help further.I now have half a trampoline that is useless and must be disposed of, creating additional inconvenience. Their customer service team has been uncooperative, and theres been no reasonable effort to resolve the issue beyond the automatic refund.I would like Woot to:Provide a replacement for the missing box or reship the complete trampoline set OR Arrange for pickup and disposal of the incomplete product and offer compensation for the inconvenience

  

  Business Response

  Date: 04/22/2025

  Hello,

  We apologize for the short shipment on your order.  Unfortunately we do not have the replacement available to ship out to you, that is why we issued a full refund back to your original payment method.  

  Just because an item is listed for sale on ****** does not mean that Woot can sell or ship that inventory; multiple sellers can have the same item listed for sale.

  Customer Answer

  Date: 04/22/2025

  Thank you for your response. However, I am still not satisfied with how this situation has been handled.
  
  Woot shipped only part of the trampoline I ordered, and then informed me that the remaining box could not be located. Instead of offering to make things right, you issued a refund and provided a couponwithout asking if that resolution worked for me.
  
  
  Woot actually issued a $40 coupon for me for future purchase. Unfortunately, the $40 coupon does not come close to solving the issue. The same trampoline is available on ****** for approximately $300, which means that I now must spend significantly more moneyout of pocketto get what I originally ordered from you. The refund and coupon combined do not restore me to the position I was in before Woot failed to deliver the full product.
  
  Im now left with:
  Half a trampoline I did not ask for and must dispose of;
  Time lost dealing with this issue;
  The need to start over and purchase the full item elsewhere.
  
  I expect Woot to take greater responsibility for this error and offer a resolution that is meaningful. A $40 coupon is not adequate when the alternative cost to me is over $300.
  
  At a minimum, I request that you:

  
  Assist with disposal of the incomplete product or arrange for its return;
  Provide a more appropriate compensation amount, such as a partial reimbursement toward the replacement cost.
  
  I appreciate the refund, but I expect better customer service and accountability from a company associated with *******
  

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** Commercial LE treadmill from this business on 04/02/2025 with an estimated delivery date of 04/09/2025. I paid $799.99 plus tax. I never received the item and had reached out to customer service for resolution. They offered two options: reship the item or get a refund. I chose to reship as I want the item. I found out today they are saying they arent fulfilling my order anymore. The item is in stock with their parent company, ******. They just refuse to fulfill their end of the transaction.

  

  Business Response

  Date: 04/22/2025

  Hello,

  We apologize for the cancellation and refund of your order.  We do not have the inventory available to ship this item out to you, this is why we issued a full refund back to your original payment method.

  Just because an item is listed for sale on ****** does not mean that Woot has access to this inventory.  Multiple sellers can have the same item listed for sale.

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because: Woot completed the order process, and received cleared funds for this transaction. This means that the item was in stock and available to ship with an estimated delivery date of 04/09/2025. It wasnt until after I never received the item they decided to tell me they dont have the inventory. If I never reached out would they have just stolen the money? 
  

  This entire situation is caused by an internal issue within Woot and because of that, Woot should supply the customer with the same or similar item. The customer is an innocent party to *********************** internal issues.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I placed an order for two (2) DJI Mini 4 Pro Drones (Order #********). Both items were shipped together on March 25 via Amazon Logistics, with tracking number TBA320225296748.The last tracking update was on March 26 at 8:00 PM, stating "Package delayed in transit." Since then, there have been no further updates, and I have not received the items or a refund.I reached out to Woot regarding this issue but have not received a response, despite the site stating that someone would contact me within 24 ******** has now been 19 days with no progress or communication. At this point, it seems clear that the package was either lost or stolen. I am requesting a full refund of $1,398.00 from Woot. If I do not receive a resolution promptly, I will escalate the matter through my credit card company.

  

  Business Response

  Date: 04/15/2025

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control.
  
  Ive issued a full refund for the missing item and it should reflect on your account in the next few business days.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Game Pass Ultimate 3 months from Woot, and when trying to redeem it says I'm in the wrong region!? I have reached out several times for them to make it right but keep getting a cut/paste reply! I'm not asking for a refund but to give me the right code for my region!

  

  Business Response

  Date: 04/14/2025

  Hello,

  We apologize for the issue with your Xbox codes.  A full refund has been issued back to your original payment method.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a stroller from Woot.com on March 30, 2025 and my daughter does not fit into it. It has not been used. We need to return it as it does not work for us. We have contacted customer service via the app 3 times and have not heard back. We would like to return the stroller (not used, in original packaging) and get a refund.

  

  Business Response

  Date: 04/14/2025

  Hello,

  After reviewing your order, multiple prepaid return labels have been sent to the address associated with your order.  If you are not seeing the return labels, please make sure to check your spam/junk folder.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an.order at Woot.com and used amazonpay to purchase it using my credit card. My credit card company asked if it was me doing the purchase and I said yes. Then the order was processed using Amazonpay and they charged my bank account card instead. I did not authorize this payment. I was not informed when I made the initial purchase that they would do that and take money directly out of my bank account when I purchased it with a credit card. ********* said there is nothing they can do and to contact the seller. Woot said I need to return the item before they will refund the money. I did not ask for the money to be refunded. I just wanted it put on the correct card in thw first place.

  Customer Answer

  Date: 04/12/2025

  I replied about the package being damaged and received no response yet. My order had a estimated arrival date of yesterday, now they've changed it to Tuesday, April 15th with the same *** tracking number.

  Customer Answer

  Date: 04/12/2025

  I replied about the package being damaged and received no response yet.  My order had a estimated arrival date of yesterday, now they've changed it to Tuesday, April 15th with the same *** tracking number. Information...

  Customer Answer

  Date: 04/13/2025

  My money has been refunded.  My issue is resolved.  Thank you for being rhere!

  

  Business Response

  Date: 04/14/2025

  Hello,

  Woot is a subsidiary of ****** and as such we have no control over what account is accessed by Amazon Pay.  After reviewing your order, a refund was issued back to the original payment method on 4/13/25.

  Customer Answer

  Date: 04/14/2025

  While working through this, the package being sent got damaged, so *** contacted Woot.  I wish that I could have gotten the bed with the credit card I chose in AmazonPay, but have learned a ****** on how 'wallet's' work.  I am satisfied at this point just getting a refund.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,November 26, 2024 I purchased two Xbox Game Pass 3-Month GiftCards from woot.Order ******** Cost: ***** for both. and I gave them as Christmas Gift to my friend's Son, ****.**** used the first Code, and enjoyed 3 months of Game Pass on his Xbox, and March 24th, he msg me that he could not redeem the second Code, He was getting an error that he was in the wrong region. They were purchased together, and electronically emailed to me. in Same email transaction. SO, 3/25 I reached out to Woot to report the problem, and they either owe me a working 3 month code, OR refund me half of what I paid for, for the two gift cards. a Day later they sent back a form email stating they don't give refunds for gift cards. but I have the screen shot that the code is invalid here in the ***, and we are not trying to cheat Woot, as I've been a very long term customer. they said for me to send them any screen shots, so I emailed them what **** sent me, on the xbox screen. they emailed me the same form email back, and now will no longer reply to further emails. I copy/pasted the screen images to them again on 3/27 but they refuse to reply. They have cheated and defauded me and my trust in them. They are not living up to their end of our contract. I purchased two gift cards in good faith, but one of them, they obtained is not legal or authorized to use in the ***, but they sold it to me anyway. They need to make this right. Either Replace the gift card for one that actually works in the *************, OR refund me for what they cheated me out ***** the way, I did purchase a new 3 month Game Pass Gift Card from Best Buy, and have already given it to ****, while I tried to sort this with Woot. **** should not have to suffer for their illegal business practice. Regards,*** ******

  

  Business Response

  Date: 04/14/2025

  Hello,

  We apologize for the issue with your Xbox codes.  Unfortunately we do not have the inventory available for replacement; a full refund was issued for the defective item and should reflect in your account in a few days.

  Customer Answer

  Date: 04/15/2025

  I have reviewed the business response and accept this resolution.  I appreciate the business Response to settle this matter, and to those who assisted with the facilitation of this positive outcome.

  This matter is now resolved.
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 Game Pass gift cards from Woot.com back in 12.07.2024 I recently went to redeem some of them and get an error message saying that the region my xbox is in is incorrect. I have confirmed that my xbox is in the correct region (**) and that there is nothing wrong on my end.Also, 1 of the 6 giftcards did work, the others did not (just so happened to be the 1st one on the list), making me suspect even further that this was intentional.I've opened 2 disputes with Woot.com - they just say that they do not offer any refunds/returns/exchanges for giftcards and that I need to contact *********. On the ********* site, they say that any issues with giftcards need to be taken up with the gift card vendor.I've added a screenshot detailing the error message I'm receiving from ********* as well as my current region setting from my xbox account for reference.

  

  Business Response

  Date: 04/14/2025

  Hello,

  We apologize for the issue with your Xbox codes.  Unfortunately we do not have any inventory available for replacement; a full refund was issued back to your original payment method of 4/12/25.