Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2-Yeti Tocayo backpacks from Woot and the backpacks are fake/counterfeit. One on 10/19/24 Black Yeti order #******** and another on 4/12/25 Tan Yeti order #********. I learned they were fake when I tried to register the backpacks: there's no serial number. All original **** products come with a serial number and these fake ones do not have a serial number. I also found that the Yeti label should have the name Tocayo inside the bag's main compartment, but the fake ones are solid black tags. I have photos of the Yeti fake/counterfeit backpacks, which I submitted to Woot.

  

  Business Response

  Date: 05/19/2025

  Hello,

  We apologize for the issue with your orders.  We have sent you two prepaid return labels to send the items back to us.  A full refund will be issued once we have received the items back at our warehouse.

  Once we have the items, we can conduct our investigation into the legitimacy of the Yeti backpacks.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute scam.I ordered a window air conditioner from them, refurbished for $250 on ******, listed as a prime item. It arrived, with literally no packing materials, just an ac in a cardboard box, and obviously, broken and completely useless.I initiated a return the next day, and ****** notified me that the seller (Woot) would provide a prepaid shipping label within 48hrs. One week later woot is still trying to get me to pay for return shipping, on an item that is completely unusable, and for which they are entirely at ******** speaking with my attorney in the morning about filling against them in small claims court, as theyre local to me, and just go for the $20k maximum.There are a dozen reviews of this exact scenario plying out on just this one item from this seller, and god knows how many more on their other items.This seller is straight up fraudulent, do not walk, run.

  

  Business Response

  Date: 05/16/2025

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered in good condition, but occasionally a shipment may be damaged in transit by circumstances beyond our control.  After reviewing your order, it appears that one of our **************** **** has already issued a refund for the damaged item.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invalid Xbox Digital Codes, Failed Replacements, and Improper Refund Without Resolution I am filing this complaint regarding an unresolved issue with Order #******** from Woot.com, an ****** subsidiary. The order included 7 Xbox digital codes, which were delivered via email as Woot's standard digital delivery method and used the download code as the tracking number.Upon receipt, all 7 codes appeared valid and unredeemed. However, a few months later, when attempting to redeem the codes, I discovered that 5 out of the 7 had already been redeemed and were no longer usable. I immediately contacted Woot customer support requesting replacement codes, not a ************** acknowledged my request and asked me to verify the issue by submitting documentation, which I promptly provided including screenshots of the error messages and details from my Xbox account. After receiving this, Woot provided 5 replacement codes, but unfortunately, each of those was also either already redeemed or region-locked and unusable. A quick ****** search shows that the same has happened to numerous Woot! customers who have purchased the same item.I contacted them again and requested valid US-region replacement codes, or at least an explanation for how this could happen. Instead of escalating the issue, support agents repeatedly avoided my requests, and eventually, Woot issued a full refund of $216.60 despite my clear communication that I was not asking for a refund and only wanted the products I had paid for.For over a month, I have attempted to reach someone at Woot who can properly understand and address this issue. Ive repeatedly asked for an escalation or to speak with a supervisor, and yet Ive received no response that directly addresses my concerns.

  

  Business Response

  Date: 04/24/2025

  Hello,

  We apologize for the issue with your Xbox codes.  Unfortunately we do not have the inventory available for replacement; a full refund was issued back to your original payment method on 4/3/25.

  Customer Answer

  Date: 04/24/2025

  I am rejecting this response because:   Thank you for your response, but unfortunately, it does not address the core issue Ive been trying to resolve for months.
  To clarify: I never requested a refund. My request was, and continues to be, for replacement Xbox digital codes for the five out of seven that were either already redeemed or region-locked upon attempted use. I submitted all requested documentation showing these errors, and Woot did provide replacement codes which also failed, each showing as already redeemed or unusable in the **** region.
  The claim that inventory was unavailable for replacement raises a new concern: If inventory is exhausted, how were replacements sent to me and how did they all turn out to be invalid? I have yet to receive a clear explanation for how five codes could appear valid when delivered but later be redeemed.
  Issuing a refund without resolving or acknowledging the actual issue and doing so after the customer explicitly stated they did not want a refund is not a resolution. I am still requesting that this be escalated to someone who can investigate and provide:
  A clear explanation as to why the codes were invalid or became redeemed.
  Valid, unused ****-region Xbox digital codes as originally purchased.
  An internal review of how this situation was handled.
  This has been an ongoing issue for far too long, with no meaningful resolution. I respectfully request that Woot and/or ****** Corporate take appropriate action to honor the original purchase agreement.
  Thank you.

  Customer Answer

  Date: 05/27/2025

  Dear Dispute Resolution Department,
  

  Thank you for your continued efforts regarding my complaint against Woot.com (Complaint ID *********.
  Since my formal complaint submission on 4/24/2025 and the email dated the same day, I have not received any correspondence or communication from Woot! or ****** regarding the issue. No attempts have been made by either company to address or resolve the matter directly with me.
  I appreciate your assistance in this ongoing situation and welcome any updates as you continue to pursue a response from the business.
  

  Sincerely,
  

   

  ****** ******

  Customer Answer

  Date: 05/30/2025

  Dear BBB Dispute Resolution Department,
  
  Thank you for your follow-up.
  
  I respectfully disagree with the determination that the company adequately addressed the issues in my complaint. Woot.com issued a refund and ceased all further communication, despite repeated and clearly articulated requests for a proper explanation regarding the failure of the digital Xbox codes I received.
  
  The refund was not requested by me, nor did it resolve the central concern of the complaint: how and why valid, unredeemed codes later became unusable, and why the subsequent replacement codes were either already redeemed or region-locked. These are critical issues that were not explained, acknowledged, or addressed by the company in any way.
  
  A refund does not constitute a resolution when the core requestan explanation for the product failure and accountability for customer service failureswas completely disregarded. At the very least, a response acknowledging the questions posed would have demonstrated a good faith effort to address the concern. That did not occur.
  
  I appreciate your assistance and understand the limits of the BBB's process, but I do hope that Woots lack of transparency and failure to engage meaningfully with this complaint will be reflected in their public record.
  
  Sincerely,
  

  
  
  ****** ******

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tv. The TV arrived in a box that looked like it was dragged and dropped multiple times. The box was even punctured in spots. After opening the rest of the package it was noted that the TV was scratched and damaged as well. I contacted Woot to get them to ship a new box since the one it came in was destroyed during the delivery process. They refused to provide a box. I've reached out to them multiple times to try and resolve the issue and they ignore my emails consistently.

  

  Business Response

  Date: 04/23/2025

  Hello,

  We apologize for the damage to your TV.  After reviewing your order, it appears that a full refund was issued back to your original payment method on 4/23/25.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clever company, this Woot. I ordered software and thet key didn't arrive by email as it should have. I called **************** and they said to wait 1-2 hours or so for it. I waited 3 hours, and now it's too late to cancel. ****************.

  

  Business Response

  Date: 04/23/2025

  Hello,

  Per the item listing:
  
  ATTENTION: Your redemption code will be delivered as tracking number within a few business days. You will receive your serial number(s) to authorize and register your product as your tracking number.  

  ********************************************************************************************

   

  Your activation code is: B4BRQ-68NRV-HVCH3-PMDHH-7QX6J

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I purchased a trampoline from Woot.com on Monday, April 14, 2025 with Order Number: #******** which shipped in two boxes. However, I only received Box 1 of 2, and Woot later informed me that they lost the second box and would not be able to locate or reship it. Instead of providing a replacement, they issued a refund without my consent.I contacted Woot customer service multiple times, explaining that I do not want a refundI want the complete item I paid for. The trampoline is still available on ****** (which owns Woot), and I requested they fulfill the order properly or ship the missing part, but they refused to help further.I now have half a trampoline that is useless and must be disposed of, creating additional inconvenience. Their customer service team has been uncooperative, and theres been no reasonable effort to resolve the issue beyond the automatic refund.I would like Woot to:Provide a replacement for the missing box or reship the complete trampoline set OR Arrange for pickup and disposal of the incomplete product and offer compensation for the inconvenience

  

  Business Response

  Date: 04/22/2025

  Hello,

  We apologize for the short shipment on your order.  Unfortunately we do not have the replacement available to ship out to you, that is why we issued a full refund back to your original payment method.  

  Just because an item is listed for sale on ****** does not mean that Woot can sell or ship that inventory; multiple sellers can have the same item listed for sale.

  Customer Answer

  Date: 04/22/2025

  Thank you for your response. However, I am still not satisfied with how this situation has been handled.
  
  Woot shipped only part of the trampoline I ordered, and then informed me that the remaining box could not be located. Instead of offering to make things right, you issued a refund and provided a couponwithout asking if that resolution worked for me.
  
  
  Woot actually issued a $40 coupon for me for future purchase. Unfortunately, the $40 coupon does not come close to solving the issue. The same trampoline is available on ****** for approximately $300, which means that I now must spend significantly more moneyout of pocketto get what I originally ordered from you. The refund and coupon combined do not restore me to the position I was in before Woot failed to deliver the full product.
  
  Im now left with:
  Half a trampoline I did not ask for and must dispose of;
  Time lost dealing with this issue;
  The need to start over and purchase the full item elsewhere.
  
  I expect Woot to take greater responsibility for this error and offer a resolution that is meaningful. A $40 coupon is not adequate when the alternative cost to me is over $300.
  
  At a minimum, I request that you:

  
  Assist with disposal of the incomplete product or arrange for its return;
  Provide a more appropriate compensation amount, such as a partial reimbursement toward the replacement cost.
  
  I appreciate the refund, but I expect better customer service and accountability from a company associated with *******
  

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *********** Commercial LE treadmill from this business on 04/02/2025 with an estimated delivery date of 04/09/2025. I paid $799.99 plus tax. I never received the item and had reached out to customer service for resolution. They offered two options: reship the item or get a refund. I chose to reship as I want the item. I found out today they are saying they arent fulfilling my order anymore. The item is in stock with their parent company, ******. They just refuse to fulfill their end of the transaction.

  

  Business Response

  Date: 04/22/2025

  Hello,

  We apologize for the cancellation and refund of your order.  We do not have the inventory available to ship this item out to you, this is why we issued a full refund back to your original payment method.

  Just because an item is listed for sale on ****** does not mean that Woot has access to this inventory.  Multiple sellers can have the same item listed for sale.

  Customer Answer

  Date: 04/22/2025

  I am rejecting this response because: Woot completed the order process, and received cleared funds for this transaction. This means that the item was in stock and available to ship with an estimated delivery date of 04/09/2025. It wasnt until after I never received the item they decided to tell me they dont have the inventory. If I never reached out would they have just stolen the money? 
  

  This entire situation is caused by an internal issue within Woot and because of that, Woot should supply the customer with the same or similar item. The customer is an innocent party to *********************** internal issues.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I placed an order for two (2) DJI Mini 4 Pro Drones (Order #********). Both items were shipped together on March 25 via Amazon Logistics, with tracking number TBA320225296748.The last tracking update was on March 26 at 8:00 PM, stating "Package delayed in transit." Since then, there have been no further updates, and I have not received the items or a refund.I reached out to Woot regarding this issue but have not received a response, despite the site stating that someone would contact me within 24 ******** has now been 19 days with no progress or communication. At this point, it seems clear that the package was either lost or stolen. I am requesting a full refund of $1,398.00 from Woot. If I do not receive a resolution promptly, I will escalate the matter through my credit card company.

  

  Business Response

  Date: 04/15/2025

  Hello,

  We do our best to ensure that all orders leave our fulfillment centers as soon as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost in transit by circumstances beyond our control.
  
  Ive issued a full refund for the missing item and it should reflect on your account in the next few business days.

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Game Pass Ultimate 3 months from Woot, and when trying to redeem it says I'm in the wrong region!? I have reached out several times for them to make it right but keep getting a cut/paste reply! I'm not asking for a refund but to give me the right code for my region!

  

  Business Response

  Date: 04/14/2025

  Hello,

  We apologize for the issue with your Xbox codes.  A full refund has been issued back to your original payment method.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a stroller from Woot.com on March 30, 2025 and my daughter does not fit into it. It has not been used. We need to return it as it does not work for us. We have contacted customer service via the app 3 times and have not heard back. We would like to return the stroller (not used, in original packaging) and get a refund.

  

  Business Response

  Date: 04/14/2025

  Hello,

  After reviewing your order, multiple prepaid return labels have been sent to the address associated with your order.  If you are not seeing the return labels, please make sure to check your spam/junk folder.