Complaints

This profile includes complaints for Mint Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mint Dentistry has 115 locations, listed below.

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  Mint Dentistry

  901 Main St STE 7100 Dallas, TX 75202-3701

  
• 

  Heights Mint Dentistry

  2225 N Shepherd Dr Houston, TX 77008-1953

  
• 

  Lilburn Mint Dentistry

  4014 Lawrenceville Hwy NW Lilburn, GA 30047-2205

  
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  Midtown Mint Dentistry

  1010 W Peachtree St NW Ste C2 Atlanta, GA 30309-4859

  
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  Morrow Mint Dentistry

  7155 Jonesboro Rd Morrow, GA 30260-2908

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* me with phone calls **** times a week I told them to leave me alone after the rejected doing work on my teeth

  Business Response

  Date: 11/16/2023

  Patients contact information has been removed from our system. I have also sent the contact information to our marketing team to remove from all marketing campaigns.

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a two refunds in early October.I initially contacted the office where I had my dental hygiene done. The manager always seemed too busy to give me more than 30 seconds of her time to answer my questions regarding my refunds.I then attempted to contact the billing office. I left two messages for Charente ***** with no return call.I spoke withVivian who assisted in filing a complaint with corporate due to not receiving my refunds or even being able to speak with someone to attempt to get an answer.Today, 11/15/23, I finally spoke with ****************** who said she did not see any check numbers for my refunds and stated she was going to call her finance department and give me a call back to check the status and have the checks cut and overnighted to me.Since it was already 4 pm and I had not received a call from her I called her and again there was no answer. I have a refund of $961.20 and another refund for $69and some change.I cannot seem to get this issue resolved and am hoping someone can help me get my money back from them.

  Business Response

  Date: 11/28/2023

  The patient refund request was originally processed on 10/24/2023, the check was sent to the incorrect address. On 11/16 I was informed of the situation and our accounting team canceled the original check and reissued. The check was sent ***** overnight, and was delivered on 11/17. 

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was swindling into a membership with this company due to misleading ************************ on radio i visited mint dental on an emergency basis of a broken tooth i was told that i would receive proper care & medication promptly by well trained staff once appointment was made during visit doctor made tooth pain & bleeding worst after appointment Instead of giving me my prescription in hand, they stated that they would send it over to pharmacy within a few hours instead of doing so they left the office and were home when I called and inquired about my prescription I was told the office was closed and I on call doctor will call it in. This did not happen. Three days passed before Prescription was received. I was told that there was no one in the office that could help me because I did ask if I could go back to the dental office to pick up my prescription instead while being in pain and discomfort for three days I asked them immediately for a refund of my membership and the payment that they received for out-of-pocket expenses that they stated I would not have to pay but yet I do you once I contacted them over and over I was ignored than what I did receive a call back almost ************************************************************************************************ about about a new appointment and cleaning they have not done so they have not stop calling me I have asked numerous times to be removed from there list not only am I being harassed I was put in great pain worse than what I started and also was made to suffer for three days after the bad dentist created more pain for me I am now requesting again a refund for all of my membership, fees, and payment to the doctor. I did not receive prompt care. This is a part of the fair Consumer protection act thru the federal trade commission that states that I am due to receive what I paid for and I did not. I also was referred out to a another doctor that did not accept there membership!

  Business Response

  Date: 11/16/2023

  After reviewing the patient account, there is no eligibility for a refund. The patient signed up for our discount plan in 2022 and was seen for an exam under that plan. Once services are rendered under the plan, it is no longer refundable. If the patient is still experiencing pain, the patient should contact us directly to come in for an appointment. 

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I had to get a bridge made. Since then it has broken 3 times! It is now October 2023 and I am STILL having an issue with the bridge and the material it's made out of. The temporary bridge that was placed in my mouth was broken by a French fry! When I called to complain, the rude young lady at the ********* fm **************************************************************************************************** when it arrives. Therefore I am forced to suffer with a broken temporary bridge that's constantly cutting my tongue.

  Business Response

  Date: 11/16/2023

  Since the patent has had many issues with a bridge that was place, we have transferred the patient to a lead doctor to finish out the treatment. 

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was due a refund over $1500 and was notified of this on 7/28/23. Since this time I have been calling and leaving several messages every **** business days only to be told multiple times that ******** is the person on my account and she is out of the office or she just stepped out. Another statement I hear at the end of every call is I sent her an email to call you.I have been told on several occasions that ******** is the only person that can work on my account. When I ask for her boss I get told ******** is the manager and she is the only person who can work on issuing my refund.On 9/20/23 I was finally able to get a hold of some to start the refund process to close off the loan with ****** that I took out for my dental work as I was being charged monthly. I am now waiting on the check portion that according to the staff today was mailed out on 9/14/23. Call back tomorrow you should receive it today. I have yet to receive that check because they were missing the apartment number on the check. Well guess what ******** is out of the office today and tomorrow. All I am asking for is the check to be delivered to ANY Mint Dentistry location and I come and show my photo id and sign to receive my check. This is ridiculous that I have to wait on 1 person to decide to come to work whenever they deem necessary and wait on her because she is the manager. To the call center staff who have taken my calls and have tried to assist any way possible, Thank you!

  Customer Answer

  Date: 10/10/2023

  The day my original complaint was put in with the BBB, I got off the phone with Mint Dentistry and they told me my check did not get mailed to me because the address was missing the apartment unit. That was 1 week ago. Today I just called and I was told that I havent received my check and the reason why is because the zip code was incorrectly listed as ***** and it should have been *****. I am not sure how this mistake could have been made because my drivers license matches my correct address and I have to update my paperwork each visit prior to treatment. All I am asking for is to have to go into a Mint Dentistry building and sign and show identification in order to receive my check.

  Customer Answer

  Date: 10/10/2023

  Mint finally called and allowed me to sign and pick up my check.

  thank you BBB case closed!

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't go to this place. They give you a treatment plan and then don't follow thru with it. I been trying to reach billing for 2 months still no return call.

  Business Response

  Date: 11/16/2023

  The patient was in our office for multiple date of services. The patient did have treatment completed and was done up to standard. The patient is not eligible for a refund because she payment is still owed on work that was completed in the office. The patient also walked out of the office with a partial without signing any consents. Due to this reason she is not eligible for a refund. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This should be ZERO stars. I went to this office and was given the recommendation that I get 2 crowns on the 2 back teeth on the bottom right. I told them I could only do 1 crown right now, and we decided we would do the 2nd tooth from the back first, and do the very back tooth next year. After the appointment, I looked in the mirror and discovered the dentist did the wrong tooth. A business with integrity would make this right. They would either refund the money and send me on my way, or apply what I paid to cover the cost of the crown for the correct tooth. I was told by the manager of this office that they will not do anything at all about this. I'm having to get the health insurance company an an attorney involved at this point. I would recommend you visit another dentist who is competent enough to work on the CORRECT tooth, and who will make it right if they make any mistakes.

  Business Response

  Date: 09/13/2023

  The patient came to our office on 3/13/23 to start a crown. All consents and treatment plans, and was explained by the doctor we were doing the crown on tooth 31. All refunds were denied due to the fact we were given consent to do work on tooth 31. We have the crown in the office to deliver the final product. 

  Customer Answer

  Date: 09/13/2023

  I am rejecting this response because:   Your response is not correct. The dentist discussed her recommendation of getting crowns on tooth 30 and tooth 31. I told her I could only do 1 crown this year and then we can do the other crown maybe next year. Tooth 31 used to have a crown on it from a prior dentist years ago, but it came off. It was not giving me any trouble.  The dentist said tooth ****************************************************** problems soon.  Therefore, we agreed that we would do tooth 30 first.  I came in to the office a few days later for the procedure. Since my mouth was numb from the numbing shots, there was no way for me to feel that the dentist was doing the wrong tooth.  Once I got home and looked in the mirror, I could see that the dentist did the wrong tooth. She should have done tooth 30, but instead she did tooth 31!  So to correct your statement - "All consents and treatment plans, and was explained by the doctor we were doing the crown on TOOTH 30."  You WERE NOT given consent to do work on tooth 31.  I gave consent to do work on tooth 30, and the dentist agreed that tooth 30 was more important to do first.  If someone put the wrong tooth number down on your form, that's not my problem. We never discussed tooth numbers at the appointment, so how was I supposed to know then if someone wrote down a wrong number. They could've wrote down tooth 478 and it wouldn't have meant anything to me.  The dentist and I, as well as the assistant that was in the office, heard us discussing why we would do the 2nd tooth from the back, NOT the very back tooth (tooth 32 was a wisdom tooth and was removed when I was 19, so tooth 31 is the furthest tooth back.)  With respect to your statement - "We have the crown in the office to deliver the final product" - that is not correct. You do not have the final product ready because the crown you have is for tooth 31.  The dentist and I agreed on tooth 30.  It's interesting that the very next week, that dentist was "no longer with your office."  It's safe to assume then that she likely made more mistakes than just my crown!  I had also assumed that a company as big as MINT Dentistry would have the integrity to fix their mistake and do what's right. Clearly, that has not been the case.  Please stand behind your mistake and give me a full refund.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dental visit in November with Mint Dentistry Cedar Hill. They measured me for a top and bottom parcel. However, I have yet to receive them. I have called the Cedar *********** since January 2023 requesting a refund. The office Manager told me that my Parcel, where sent to the wrong Mint Dentistry. Every time I call the office they tell me that accounting is working on my refund and that they are short of help. It should not take from January to August to get my money back. I have yet to receive a call to come in for a fitting or anything. The service at the Cedar *********** is very poor. Conversations were going on while customers were waiting to be checked out as well as the office was very dirty and was not sanitized. All I am asking for is a refund. Please refund my money. Thanks

  Business Response

  Date: 09/13/2023

  The patient stated partial back in November of 2022. The patient has yet to receive the partials. The patient is being refund $1,369.80 via check. We are issuing a refund to the insurance for the service as well.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint against ****************** ****************************** Location Dear Sir or Madam:I hope this letter finds you well. I am writing to file a formal complaint against ***************** specifically regarding my experiences at their Cypress location. Over the course of seven appointments from May 25th to June 29th, I have encountered a series of distressing events and unprofessional conduct that have left me deeply disappointed and concerned about the quality of care provided by this dental facility.On May 25th, I sought treatment for severe tooth pain and was informed that I required a root canal and crown. Regrettably, the treatment process was far from satisfactory. The dentist hurriedly performed the root canal, placed a poorly constructed temporary crown, and frequently left the procedure room to attend to other patients. Additionally, the assistant who placed the crown was brusque and dismissive, offering no remedy when the crown broke while I was simply eating a banana.Furthermore, during my subsequent visits, I encountered further issues, including a lack of coordination between **************** locations, unaddressed pain, and the need for a second root canal due to the original dentist's mistakes. Each appointment was characterized by lengthy wait times, unprofessional behavior from the office manager, and a lack of concern for my dental needs and well-being. Despite raising my concerns with the staff, no effort was made to rectify the situation or provide adequate solutions.Moreover, my attempts to acquire my medical records were met with resistance, and despite multiple assurances from the office manager, I have yet to receive them. This lack of transparency and accountability has added to my frustration and distrust in ****************'s commitment to patient care and compliance with regulatory requirements.I am seeking your assistance in holding this dental facility accountable for their shortcomings and ensuring that appropriate actions are taken to prevent such incidents from recurring in the future.I kindly request a prompt and comprehensive investigation into the matters raised in this complaint. Additionally, I would appreciate regular updates on the progress of the investigation and any actions taken by your esteemed board to address these concerns.Sincerely,***************************

  Customer Answer

  Date: 09/26/2023

  Hello,
  
  This message is in regard to your complaint submitted on 7/31/2023 against Mint Dentistry.  Your complaint was assigned ID ********. 
  
  Mint Dentistry has not contacted me to resolve this issue.  I would like to proceed in whatever manner I can regarding this matter.  We are still not satisfied with this company nor their lack of professionalism or response.
  
  Thank you
  ***************************

  Business Response

  Date: 11/16/2023

  This patient has filed a formal complaint with our legal team and is being handled. 

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2022 was seen by this office in the *********** Mint dentistry. I was told I needed a root canal and crown. I paid them over $2200. **************** did my root canal, she took 45 minutes longer, my anesthesia wore off, she continued using some tool to hammer away at my tooth. She gave me more anesthesia and continued. At one point she even said to me, "I know I should have finished 30 minutes ago." She continued, my mouth was burned by some hot metallic liquid spilled in my mouth. The pain returned as the anesthesia wore off again. She finished. I went back to get the crown out in but I requested a different dentist as ****** was brutal and incompetent. I had the crown set by *************. Sent home, crown had to be fixed because she left it so uneven my jaw was hurting. Went back twice. Still continued to have pain. Went in and was told it looked fine. I was given a referral to an endodontist to have a 3D x-ray. But they expected me to pay for it when they were the ones that damaged my tooth. Their office continued calling me when my next dental cleaning was due. I told them they had only damaged my tooth more and not to expect me to trust them again. I now have to pay another dentist to fix the damage they caused. ************** told me that if they had cracked my tooth during the root canal, it may have to come out! Not once did they to make amends. Their so called customer support from their director never goes anywhere because they ignore patients pleas for a resolution.

  Customer Answer

  Date: 09/20/2023

  They  never reply. They never return calls. They have had numerous complaints for the improper practice of dental procedures and were sued a few years ago. Maybe that is what it will take for them to get their act together and stop stealing from patients by doing shoddy work and charging outrageous fees for work they have no business doing. I will be filing a complaint with the ******************************* as well.

   

  Business Response

  Date: 11/16/2023

  The patient request for the refund has been denied. The patient initially did speak with our corporate office regarding a different concern back in 2022, however this concerned was addressed and the patient came back to continue treatment. The patient did come for post op appointments and we did refer the patient to seen a specialist, however we have not seen the patient since that visit. We also did not receive any correspondence for the specialist to inform us if and what additional treatment is needed. Due to this we are unable to process a refund. 

  Customer Answer

  Date: 11/16/2023

  I am rejecting this response because:   I was denied service by Mint Dentistry. They did not want to hear that they didn't do the job properly. Attached are the receipts and the work that was done by the endodontist that knew that the root canal was not done correctly by Mint Dentistry. Look how long it takes for them to reply, that alone should tell you that this business is out to just make money from unsuspecting patients that put trust in them. I'm not the first one that has had these very same issues with them. My new dentist even told me that a the cleaning the Mint dentistry staff did on my teeth was also not done as it should have been.