Complaints

This profile includes complaints for Getaroom.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Getaroom.com

  3010 Lyndon B Johnson Fwy Ste 1500 Dallas, TX 75234-2780

• 

  Getaroom.com

  11900 Biscayne Blvd STE 301 North Miami, FL 33181

• 

  GetARoom.com

  Rome, PA 18847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attempted to contact a Holiday Inn Express in ********. The number rang through and we were helped by an employee named *****. We said we wanted a room for two nights, June 20 & 21, 2025.We wanted the wedding rate for the people getting married, as they set up a block of rooms in the hotel. ***** said he lined it all up and asked if we wanted the cancellation pack which was an extra fee of $69.98. We said yes, but he explained nothing about what was offered and not offered. He advised with the wedding cost reduction, the total was $787.70 for the two nights. We thought it was high for two nights, but placed it on our discover card, as we could cancel later, if need be. My wife, *******, called back two days later (3-9-25) and wanted a question answered by staff at the hotel. Holiday Inn advised us we made no reservation through them. It was made through Priceline. Further checking found that ***** TACKED ON A FEE OF OF $199.00, for services. That was why the room was so high. He also never applied the wedding room discount. We contacted Priceline to cancel the room. They said our cancellation pack we purchased did not cover that! ***** never explained any of that to us. ***** never identified he was with Priceline. ***** also sent the charge directly to our credit card (Discover). The card was only presented to HOLD the room. Priceline gave us an itinerary # H10625972. Eventually they cancelled the room and promised to investigate ***** and credit our Discover card back the full amount. Priceline personnel said the credit back would take 3-10 business days. We checked back with them several times but were given no real updates on the process. At one point we were offered and then told we had accepted room vouchers, instead of the refund To our card. We never accepted any vouchers. 10 business days came and went and we checked back. Nothing was refunded. We received email saying 3-10 more days. We felt cheated. Openedcreditcard dispute

  Business Response

  Date: 04/09/2025

  Hi *******,
  
  Good day!
  
  Kindly forward this complaint to the Getaroom.com BBB portal for assistance.
  
  The customer booked directly through **********************, and we do not have access to the booking contract.
  
  Regards,
  
  ****** ********
  Product Escalation Specialist
  **************************

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Priceline to refund my payment, $508.82, for a prepaid reservation for April 11 to April 13, 2025 which I cancelled on March 23, 2025. I telephoned and spoke with a Priceline representative on March 23, 2025 who said Priceline would refund my money if ****** emailed them and said ****** would not charge Priceline for the room. ****** emailed Priceline on March 24, 2025 and stated ****** would not charge Priceline for the room.On March 26, 2025 Priceline emailed me and stated they would not refund my money.I have uploaded copies of all emails and receipts. Thank you.

  Business Response

  Date: 04/08/2025

  Hi *******,
  
  Good day!
  
  Kindly forward this complaint to the Getaroom.com BBB portal for assistance.
  
  The customer booked directly through **********************, and we do not have access to the reservation.
  
  Regards,
  
  ****** ********
  Product Escalation Specialist
  **************************

  Customer Answer

  Date: 04/29/2025

  Priceline refunded my money. Thank you for your assistance with this matter.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a room at the *********************** Hotel for a September wedding on February 25, 2025, through the ******** website. Only to immediately cancel the reservation after realizing it was a fraudulent site. Website cloning is a method where cyber criminals create nearly identical websites to mirror original ones out of malicious motives. Many names for the website. ********************************, *****************************, and GetARoom. All point to PRICELINE, which claims them as travel partners. PRICELINE booked the reservation with the hotel, and PRICELINE holds the money.Talked with corporate Marriot *** who emailed me confirmation of the **** reservation, including the reservation number and details, PLUS, the following disclaimer: Rate Rules:Cancelling Your Reservation You may cancel your reservation for no charge before 11:59 PM local hotel time on 2025-02-26. After this time, please note that your p***ayment for this special rate is non-refundable.The cancellation was within 10 minutes of making the reservation on 2025-02-25.Discussed the scam with Marriott SLC Front Desk and was coached to call PRICELINE, to request reservation cancellation. Then, the Priceline *** is to call the ******** to get validation that ******** waived the cancellation fee. Got as high as a supervisor, who refused to comply with the hotels request and instructed me to contact GetARoom. Supervisor stated that I was not supposed to call PRICELINE, because I booked through a third-party site. When I countered that the site was a scam, he ***lied there is a reservation, so it is not a scam. Finally, in the dispute with my credit card company, which PRICELINE provided states: The reservation was made online through our website by the cardholder and all information was entered by the cardholder including check in/check out dates, hotel name, location, city, state, country, room types, number of persons booked, charges. Are they claiming ownership to the malicious websites?

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Get A ********. Is in fact a scam. I booked a room at a hotel in *************. Thinking I was in the Hotels website, they took my money, I needed to cancel well before the stated 24 hr cancellation policy. They never gave my money back. And when I did finally contact the ( Hotel *****************) directly they informed me the company never reserved a room for me.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you in reference to a hotel reservation I made in September of 2024 for a planned stay at the Hilton Hotel in ***************, ******* for the dates of Nov 13 through Nov 18. I hope you can help me. I made the reservation on what appeared to be the official website for the Hotel as it was the first listing on the internet for the hotel. I was charged a total of $3033.25 for the reservation and this was charged to my **************** card. I realized a day later I could not stay through the 18th of November and attempted to shorten the reservation by a day. I found out this was not feasible on the reservation when I tried to change the date. I realized the reservation was not refundable but I was not aware that it could not be changed. I have made many reservations at Hilton Hotels in the past without having any difficulty in doing so. I then called Hilton reservations directly and they told me they did not make the reservation and that it was made through a third party agent. This was not apparent on the website listing. I was informed by the Hotel management the reservation was cancelled and I was not charged by the hotel for the nights of the reservation. I could not get the company representing the web site as if they were a ****** website to talk with me other than via email responses. They kept telling me to talk directly with the hotel for the refund but the hotel said the stay was cancelled and there was no charge. I was never able to talk with anyone at the third party site. I visited the Hotel in late October and they again reassured me they did not receive any payment for the days I had reserved. I have made many reservations with the Hilton hotels and never had this type of problem in the past. I never would have cancelled this reservation had I known I would not be credited for the funds to be used on another stay. GETAROOM.com should not be able to keep this amount of money without the customer having some recourse. Thanks for listening.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, on January 4th of ***************************************************************************************** ******* called Dragon Con. I went on to the Hilton Hotel site as I stayed there last year for the convention. I started to look at the rooms and saw a room for $500.00 and thought I would book it for the night. I get a reservation confirmation email and see that the amount is for $4592.10 it booked for more than one night. I immediately called the cancelation number they provided in the email ************ to cancel. I spoke to a representative who told me this was non refundable and that they could not cancel. I then spoke to my Credit card co. *************** and they refunded me then reversed the refund and are charging me. I have been battling the Hotel, credit card company and Priceline ( third party getaroom,com) first they said they would refund me all but one night now they have said they would refund the entire amount but claiming the *************** has a block on my account and they can not process the full refund. I have emails from the third party stating the refund. I have sent the emails to *************** and they keep pushing it back to me. I just want my money refunded to the credit card company so I can move on. I am so disappointed in the way the I am being treated by ***************.

  Business Response

  Date: 04/02/2025

  Hi *******,
  
  Good day!
  
  Kindly forward this complaint to the Getaroom.com BBB portal for assistance.
  
  The customer booked directly through **********************, and we do not have access to the booking contract.
  
  Regards,
  
  ****** ********
  Product Escalation Specialist
  **************************

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for a soccer tournament 3/27-3/30, I thought I was calling the hotel itself, no one identified differently. They said the double tree was full but could get me in la quinta midlothian richmond VA which was nearby. I reluctantly said okay because we needed a room. I never got a confirmation email. I called the hotel, they said they see the reservation but can not cancel it because it was through a 3rd party, *********, called ********* and they said they can see it but it is through Priceline. I do not have a confirmation # because I never got a confirmation email and there is no number to call and speak with someone at Priceline. I have no way to cancel this and NOONE to help me. This is ridiculous especially since I did not know I was booking through a 3rd party. This is horrible business. I want my reservation canceled.

  Business Response

  Date: 03/25/2025

  Hi *******,
  
  Good day!
  
  Kindly forward this complaint to the Getaroom.com BBB portal for assistance.
  
  The customer booked directly through **********************, and we do not have access to the booking contract.
  
  Regards,
  
  ****** ********
  Product Escalation Specialist
  **************************

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th 2024 at approximately 8:02 I booked a one night hotel stay with Avid Hotels in ************. I received a confirmation email that my reservation had been accepted. At approximately 8:05 the exact same day I received a cancellation email. I immediately called and questioned the hotel directly and Priceline to check on the reservation. Both places told me that I still had a reservation. I still felt uneasy about it so later that afternoon I called the Avid hotel in ********* back and ask them to check my reservation. I was then told by them that I no longer had a reservation because Priceline had canceled and that I needed to contact them. I promptly called them. I was on hold for almost an hour before I was connected with an agent that rudely told me it had been canceled and there was nothing that could be done. They said it had been cancelled on the same device it was booked through. I told them I didnt cancel the room because I needed/wanted the room. I ask them to rebook the room and was told there were no more rooms for that rate in atht hotel. I didnt cancel the room and it is amazing to me that they can just cancel a room and not have to help a person or explain themselves.

  Business Response

  Date: 03/25/2025

  Hi *******,
  
  Here's another one.
  
  Kindly forward this complaint to the Getaroom.com BBB portal for assistance.
  
  The customer booked directly through **********************, and we do not have access to the booking contract.
  
  Regards,
  
  ****** ********
  Product Escalation Specialist
  **************************

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through GetaRoom (Priceline Partner Services) on March 1st, 2025 for a stay at Holiday Inn Express - ********* from March 2nd to March 6th, 2025, for a total charge of ******.I have repeatedly requested a formal tax invoice in PDF format, which is legally required for reimbursement purposes. Despite more than 10 days of repeated requests, GetaRoom has only sent me a generic itinerary receipt, which does not meet the legal requirements of a tax invoice.Key Issues:1?? GetaRoom refuses to provide a valid invoice even though they charged my card.2?? The hotel confirmed that they cannot issue the invoice because GetaRoom processed the payment.3?? **************** repeatedly sends automated responses, ignoring my request.4?? They falsely claim that an itinerary receipt is a valid invoice, which is misleading.Attempts to Resolve the Issue:I have emailed customer service multiple times (Case Reference Number: CN05991301) but receive only generic responses.I have called their support numbers, but it is impossible to reach a real representative.I have given them multiple opportunities to resolve this issue, yet they continue to ignore my request.Requested Resolution:? Provide a legally valid invoice in PDF format with the breakdown of charges, including taxes and service fees.? If they refuse, I request a full refund (******) through a chargeback with my bank.? They must correct their deceptive practices and ensure customers receive proper invoices.If ********************** continues to ignore this matter, I will escalate it further to consumer protection agencies and legal authorities.I expect a prompt resolution to this issue.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel reservation 1.31.25 for The ********* Hotel in ** for $800.48. I thought I was making the reservation directly with the hotel. I called to change something about the reservation and was told that I could not do so because it was non-refundable. Getaroom.com (subsidiary of priceline) is a scam and posed as the hotel. They canceled the reservation 2.3.25 but kept my money, I went throught the dispute process with my credit card company, but Getaroom.com continues to be irreputable and underhanded. I see on ************************ they have been reported many times. I would like my money refunded and the business shut down for dishonesty and theft.