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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Hotel Reservation

Getaroom.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

This profile includes complaints for Getaroom.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Getaroom.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 1,828 total complaints in the last 3 years.
    • 367 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked and paid in full for a room in ******** for a June 2025 vacation. Reservation made through website **********. Full payment of $1630.29 paid at time of reservation, January 8, 2025. ********** used Getaroom.com to process reservation. Just after booking made and fully paid, I contacted the hotel in ******** (GlenMhor hotel, *********) and they did not have the reservation on their records. I initiated a dispute with my credit card company **********. Then, days later, the reservation appeared on the hotels records. I cancelled the dispute with my cardholder. Then, days later, the reservation disappeared from the hotels records. I cancelled the reservation 2/2/2025, and have received email notificationfrom BOTH booked.noet AND Getaroom.comof cancellation AND promise of full refund. These notifications from both websites guarantee full refund within 5 to 7 business days. No refund has been received, and today, March 21, 2025, is more than 10 business days since cancellation. I called customer care at ********************** March 20, 2025. The agent transfered my call to customer careand after one full HOUR of waiting, I had to hang up to return to work. I can NEVER reach ANYONE at Getaroom.com who can directly address this promised, guaranteed, refund. I have spent HOURS calling, emailing over the last 2.5 months dealing with this single reservation. I have spent also about $100 in international call charges speaking with the hotel in ******** about this reservation. Angry and frustrated.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently used my phone to book a room at the ************** at ***********************************. The reservation showed the $74/ night price however it did not itemize any additional fees which would be assessed by the GetARoom/ PriceLinePartners company. I understand the taxes and fees would add 25% to the room rate but not 48%/ night. The company did not represent the additional fees and I fee they are fraudulent. I contacted the company and was told they would discount the fees by $7. Unreal. This company perpetuates fraud. I am filing this complaint to add to the numerous others that exist. GetARoom is not BBB endorsed.

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Priceline partner (***************************** with the customer service email through ******************** at ******************************************* using deceptive internet page for sales - booked me $1600 a night standard hotel room at Hyatt - the Hyatt room is a thousand dollars cheaper) - site did not say non refundable until after booked - charged me $4,500 for a two night hotel stay - I contacted the hotel directly and they only booked me ONE night (hotel is actually fully booked for the other night) - and the site actually lists that night I do have a reservation for 400$ for the hotel but they charged me $1,600. **************** gives an endless runaround with no answers.

      Business Response

      Date: 03/20/2025

      Hi *******,

      Good day!

      Kindly forward this complaint to the Getaroom.com BBB portal for assistance.

      The customer booked directly through **********************, and we do not have access to the reservation.

      Regards,

      ****** ********
      Product Escalation Specialist
      **************************

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction (but unknown to me/without notification or permission): 12/06/2024 $1,627.22 initially. $813. 61 has been successfully disputed by ***** Sapphire, and $813.61 remains (***** is also disputing this charge on my behalf/have yet to hear back from them).The business was committed to provide me with nothing. I did not initiate services with them and never received the emails they claim they sent on or around 12/06/24. If I had, I would have promptly responded to them, as I already had a legitimate 12/05/2024 reservation and email confirmation which I have a copy of. I believe they somehow saw my legitimate reservation and charged me for two rooms on the Get-A-Room platform, a day later.I have all the supporting documents, but they are too large to attach to this complaint. They have been faxed to ************************* I called the business twice, on 02/26/2025. When I requested copies of the emails they claimed they sent to me on 12/06/2024, with a date time and stamp, all they could provide was a generic listing of the reservation, with no date time and stamp. The second time I called, I was told they'd see about getting me a refund and placed on hold for 30 minutes. As I did not believe they were coming back, I hung up. Unfortunately, as they did not send me confirmation emails as claimed, on 12/06/2024, I was unaware of these charges as I was traveling and did not see my bill until a month later. Initially, I was told this unrecognized charge was with Priceline, later with Get A Room, who I've never heard of. My legitimate booking, for which I did receive a confirmation email on 12/05/2024, was with Booking .com for $748.51. I paid this at the end of my stay at ***************** and have the receipt for this as well (also too large). I have tried to compress these files but have been unsuccessful.

    • Initial Complaint

      Date:03/17/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam of a website. BE AWARE if you make any changes, or go back a page on their site, they automatically adjust your check-in day to the current day. From there, they offer no way of changing the reservations and you're basically out +$300. They won't even rebate you the TAX and resort fees if you cancel the reservation. Why would I still be charged for those fees if I cancelled because your site AUTOMATICALLY changes the reservation date?

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation online and they did not disclose the total amount charged to me. The room rate was also different than what was quoted. I tried to cancel and it was nonrefundable which I was not told. I contacted the agency and Cha, whom I talked to could not even tell me what the other fees were. The room rate was to be $ 127 per night.

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ********** and searched for Hilton Embassy Suites to book room in ****************. I clicked on the link and was diverted to a website that mirrored the Hilton website. I believed i was on the real website and booked a room. Once i paid and went to print receipt; i noticed that i was not on hilton website but getaroom.com and notified of a no refund/no cancellation policy. I immediately contacted **** and emailed getaroom.com that i was deceived. I wanted to cancel this charge and reservation. I email customercare to voice my issue and was notified that i was committed with no refund. Their website is deceptive and mirrors hilton website. I would like a full refund on this complaint.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***** *****,Thank you for sending us an email. We hope this email finds you well.Please accept our sincere apologies for the inconvenience this may have caused.Upon checking on our system, we do not have a confirmed reservation under your name, email address and your Master Card ending in 4098. These amounts are only pending charges due to failed booking attempts and will drop-off in the next ***** hours.We kindly recommend you to reach out to the credit company or financial institution for any questions or concerns. We apologize for any inconvenience this may have caused.If you have questions or clarifications, do not hesitate to call us at **************.Thank you for allowing us to service your inquiry and we sincerely appreciate your business. Warmest Regards,**** *.Customer Care Case Reference Number: #********** ************* This was taken out of my account $158.67 Jan ******* thru getaroom I just keep getting no results

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Priceline (******************************** was the email) to book a room for a week (Marriott in ***********). The reservation date is a month away. No obvious mention on the website that there were hidden fees. The emailed confirmation was nearly $600 over what was indicated. I canceled immediately and received a notice that the cancellation "Fee" was the total amount of over $1,750. I called the ******************************** / Priceline center and they said they cannot refund and the "price" of cancellation was complete forfeit of the payment basically. After repeated requests for clarification and help, they reinstated the payment for the room (Losing $600 is better than $1,800). My bank indicated I could contest the charges but it would take time and may not be successful especially as I felt pressured to take the "extortion fee" (my words). This smells and looks like a disingenuous scam or at least very close, as the website is NOT CLEAR as to the extra fees and terms BEFORE purchasing. (The hotel now has the transaction number and it says the room is booked for FOUR people and I said 2. Not sure if this is creating problems...) The hotel says the room was booked through Priceline. I most want to delete this entire transaction, receive a full refund, and get on with life.

      Customer Answer

      Date: 03/07/2025

      Priceline Partner Solutions is the company I contacted and initially purchased the reservation.... I found out yesterday that Priceline is the company that submitted the reservation to the Marriot **********************************, but that the company that did the initial transaction as another party to Priceline is the company formerly known as GetARoom.com and currently as Priceline Partner Solutions.   If Priceline is the company allowing this type of activity to happen through them, they should have some capacity to adjust or refund. If not, the correct company with which I am asking for a full refund is Priceline Partner Solution. Thank you! 

      Business Response

      Date: 03/12/2025

      Hi *******,

      Here's another one.

      Kindly forward this complaint to the Getaroom.com BBB portal for assistance.

      The customer booked directly through **********************, and we do not have access to the booking contract.

      Regards,

      ****** ********
      Product Escalation Specialist
      **************************

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We booked two hotel rooms at the ************* for Jan 30-Feb 3 of 2025. Both were on my **************** and for one the contact information was my girlfriend's name and email the other room was in my name and email. We booked through Priceline accidentally but it should have otherwise been fine.When we arrived at the hotel the reservations did not show up together and so the desk didn't see the second room, only the one under my name. They offered to put us in another room for $200 more but never deleted the already paid for reservation. We therefore ended up paying for 3 rooms. The third room was on my ***** credit card.I have been back and forth no fewer than 15 times with ***************** Priceline, and the Royal Solaris. The Royal Solaris is showing that that room was a no-show. **************** is saying that we have to provide proof that there was an issue at check-in - how could we possible do that? I have flight receipts and pictures of us celebrating on the property of course but how could I have proof of what happened at check in? They didn't provide us anything on paper and I have no electronic receipts other than credit card receipts.the summary: Priceline charged us twice as appropriate. Royal Solaris charged us three times not seeing one of the original rooms in their system and then marking it as a no show. We paid for three rooms, one of which was $200 more expensive than what we originally booked.

      Business Response

      Date: 03/12/2025

      Hi *******,

      Good day!

      Kindly forward this complaint to the Getaroom.com BBB portal for assistance.

      The customer booked directly through **********************, and we do not have access to the booking contract.

      Regards,

      ****** ********
      Product Escalation Specialist
      **************************

    Getaroom.com is NOT a BBB Accredited Business.

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