Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart, Inc.

  1451 Lebanon School Rd Pittsburgh, PA 15122

• 

  Copart, Inc.

  200 Grove St Glassboro, NJ 08028

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart

  286 E Twinsburg Rd Northfield, OH 44067

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Copart Auto Auction located at **** ****** **** ** ********, Colorado *****. I am seeking your assistance in resolving an issue I have encountered regarding a vehicle I purchased through their auction. On January 30,2025, I successfully bid on and won a 2009 Audi A4 3.2 Quattro. Vin #***************** at the auction, for which I paid a total of $1,793.45 that is not including the membership fee of $99.00 on May 16, 2024. . The payment was made in full via visa bank card on February 4, 2025, and I have attached a copy of the receipt for your reference. Despite having completed the payment as well as submitting not 1 but 8 different documents to provide them with proof of residency: February 6, 2025 -Vehicle Registration -1040 -Tax Authority Details -Election Small February 11, 2025 -Different Vehicle Registration -Bank Documents -Court Documents -Estate Documents Copart Auto Auction has not released the vehicle to me. I have made several attempts to contact their customer service department, please see attached e-mails. On February 10,2025 I went to the location of **** ****** **** **. As it shows on title status- ready to be picked up and also paid the $75.00 for tile. Unfortunately I waited for about a hour for manager but was not able to speak with anyone other than the receptionist and her suggestion was to contact member services. Outside I did talk with the yard manager but he was unable to give me my title or even show me the car and said I needed to contact member services. I have not received a satisfactory response. Each time I call, Im forwarded to an answering machine.I am now $455.00 in debt do to storage fees on a car they will not let me pick up. I have had contact with, -Tany *  Member Services -Mike ****** CSR -Heather **** CSR -Melissa * Member Services All with the same number and e-mail ************ ************************* 

  Business Response

  Date: 02/26/2025

  In response to the claim asserted by ***** ***** about his request for a refund, one of the prerequisites to bid on prospective vehicles is establishing a member account with Copart. To become a Copart member, an individual must pay the non-refundable membership fee and agree to Copart’s binding Member Terms and Conditions. ***** ******* member notes indicate that he consented to the Terms and conditions on 5/16/2024. These Member Terms and Conditions state:
  IV. MEMBERS
  A. Member Eligibility. You may sign up as a Member at Copart if you are at least 18 years of age.  In addition, state-specific registration requirements and applicable laws, regulations, and restrictions may further limit Member sign up and vehicle purchasing eligibility. Copart reserves the right to deny member privileges to, or exclude from Copart facilities, any individual or entity, in its sole and absolute discretion.
  B. Member Types.
  1.            Registered Guests must register and provide first and last name, email address and phone number. Registered Guests have the option to submit a physical address and copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable, in preparation of becoming a Basic or Premier Member. Registered Guests may search inventory, add vehicles to a Watchlist and create Vehicle Alerts, but Registered Guests may not bid on or purchase vehicles unless their membership type is upgraded to either a Basic or Premier Membership.
  
  In order to bid on a vehicle, you must be a Basic or Premier Member in good standing:
  2.            Basic Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Basic Members, must pay the initial Basic Member registration fee. A security deposit may also be required in certain cases in order for the Basic Member to submit a bid (see Section V.H. below).
  3.            Premier Members must register and provide copies of current government issued photo identification as well as licenses and completed sales tax exemption certificates, if applicable. In addition, Premier Members must pay the initial Premier Member registration fee and security deposit.
  All Basic and Premier Members who purchase vehicles for resale must provide copies of current licenses and completed sales tax exemption certificates.  Basic and Premier Memberships must be renewed annually by paying an annual nonrefundable Member renewal fee and submitting copies of all current licenses (if applicable), and any information regarding change of ownership or address.  Copart reserves the right to increase or decrease registration and renewal fees at any time without prior notice to Members.
  
  By agreeing to these Member Terms and Conditions, ***** ***** ******* acknowledged that he understood the terms and conditions and proceeded with his membership.
  Our member license department confirmed your member account validation process failed due to an address discrepancy and advised we would need proof of residency to proceed with activation of your member account. Proof of residency documents needed would consist of: Insurance Statement, Mortgage Document,  Utility Bill, Vehicle Registration, or Voter Registration. Unfortunately, the proof of residency you provided were not acceptable. Once you have provided proof of residency documents that are dated within 30-60 days, the member license department will review and update your account accordingly.
  Additionally, in reviewing your member account history, a chargeback was received regarding the referenced vehicle and your member account has been suspended. All charges will need to be resolved prior to the activation of your member account.
  Copart respectfully request the BBB to close this complaint as we have informed Mr. ***** of the documentation needed to verify his member account. Accordingly, Copart rejects any and all demands ***** ***** has regarding a refund.  

  Customer Answer

  Date: 02/27/2025

  I am rejecting this response because:   I was never informed that my member account validation process failed due to an address discrepancy. As you can see in attached documentation in there policies is clear states “In order to be able to bid or purchase vehicles through Copart, you must additionally satisfy other Member requirements as specified herein and successfully complete and pass Copart's onboarding and screening requirements.” 
   Jan. 30th 1:46 pm Not only  was I able to bid on this vehicle but bid was accepted and was informed I won and would be able to pick up vehicle once payment was received. 
  Then about 2 1/2 hours later at 4:17 pm received an e- mail stating account status changed do to failed verification and if I had questions to contact the office.

  On Feb. 4th I paid for car in full as well as all other fees etc. payment was not only expected but I was also sent Sales Receipt/Bill of Sale that was 
  Dated 02/04/25 04:24 AM.  That not only does it show car was paid for but also states Document evidences transfer of title from seller to Member. That shows me , ***** ***** as member and Copart as seller. 
  

  Although sale was already completed I did submit requested documentation for address verification. Not sure why that’s even relevant as vehicle still will need to be registered and the sale was completed. Everything I submitted was rejected although it’s what they said they needed. 
  

  After 3 weeks of getting nowhere. Copart had clearly breached contract by refusing to release my car so I went to bank and stopped payment for $1,793.45. That is not including $99 “member fee” or storage fee I paid in addition to that is shown under un-applied funds. 
  

  Resolution I would like to see is to be able to continue with the purchase of this vehicle. Re- submit payment and pick car up or receive all monies back that I have put into this purchase. 

  Business Response

  Date: 02/27/2025

  Copart’s position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a bid for a 2017 Jeep Wrangler on the website Copart last Fri. Lot# ********. The *** was $10,500. During this process I discovered the vehicle was Not a true Rubicon. Even though the name Rubicon appeared on the picture, it was NOT a true Rubicon. I checked the *** # and discovered it was Not a Rubicon! I tried to cancel the order and there was no place to do that,which I felt was strange. I feel this was deceptive and false advertising. This vehicle is also a salvage one and it was overpriced! There were fees that totalled $2650 which were extremely Excessive! I noticed there were several hundred complaints against this company over the past few years.i would like to cancel this order without incurring any penalties or fees. Thank you!

  Business Response

  Date: 02/20/2025

  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  **** Manual Salgados member notes indicate that Mr. ******* consented to the Member Terms and Conditions on 10/23/2024. These Member Terms and Conditions state:
  
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year,make, model, condition, ACV, damage amount, damage type, drivability,accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history.
  
  H. Bids Entered.Once a bid has been submitted, it cannot be retracted, deleted, or cancelled.
  E. Account Activity.Members are responsible for all account activity, including, without limitation, all Preliminary Bids and Virtual Bids submitted under the Members username and password through Coparts websites or through terminals located in kiosks at Copart facilities. A Members account may not be transferred or assigned to any other person or entity.  The Member shall promptly notify Copart in writing in the event the Members account, membership I.D., or username and password are used without authorization.  The Member shall be responsible for all account activity and charges incurred prior to Coparts receipt of written notice from the Member of the unauthorized activity.
  D. Relist ******* the event a vehicle is not paid for within the time specified by the Copart facility where the vehicle was sold, Member agrees that Copart may, in its sole and absolute discretion, cancel the sale or relist the vehicle for sale, and the Member shall be responsible to pay a relist fee plus any collection costs,including court costs and reasonable attorneys fees.  Relist fees may vary by facility.  The Member agrees to verify relist fees prior to bidding on vehicles. 
  
  Had **** Manual ******* came out to inspect the vehicle before bidding or had this vehicle inspected prior to bidding he would have been fully aware of any issues associated with it. Additionally, all member fees are outlined in the Member Terms & Conditions which was consented to upon becoming a member. Our members have the availability to see the fees listed in detail by logging into their Copart member account, Clicking on the My Account tab, then at the bottom of the menu you will see a Member Fees section.  Everything is explained there.  All these tools were available for **** ****** ******* to utilize, but he failed to use any of them. Copart asks that the BBB closed this case as everything was presented to **** ****** ******* prior to becoming a member. After his review,knowing these risks, he agreed to these terms and conditions and became a Copart member. 

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a running/driving 2015 **** Flex SEL through the Copart auction. This was lot #******** from Copart yard *****************. I have a sales receipt dated 11/19/2024 and picked up the vehicle on 11/21/24. Copart associates told me they had to process the title directly with the State and would take 3 to 6 weeks. I still do not have a title.Copart has repeatedly informed me that the Michigan Secretary of State has had the title since 12/19/2024.Verbal communications with members of *** have informed me that the title has been rejected multiple times due to incomplete paperwork, including rejections after 12/19/2024.I request the BBB contact Copart of ******* and get this title sorted in a timely fashion. I also request the $50 title processing fee, $20 title pick up, and 50% of the $650 buyers fee be refunded, totaling $395.

  Business Response

  Date: 02/19/2025

  Mr. *****
  
  
  Our apologies for the delay of title processing. Unfortunately, there were processing updates within the state that were outside of our control. The management team at the Copart purchasing location has confirmed they have complied with the new state requirements as well as received confirmation that your title was processed on 2/7/2025. You should have received your title from the state. Additionally, the Copart purchasing location has credited the $20 title pickup fee as well as the $50 title processing fee due to the state delays. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as all title processing has been completed as well as goodwill credits issued to our member for the delays.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 02/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a car on 10/11/24, I had multiple issues with the vehicle like not being to access the vehicle (the doors would not open) & the car would not start. There were also issues with the car not going into park or reverse. I contacted Copart & talked ** ******* on the phone, & shared the issues. ** said it would best to have Copart collect the car & take it to the Copart location in **********, **. ** stated that Copart would buy back the car from me. I agreed to this & Copart picked up the vehicle on 11/14/2024. Despite our arrangements, a week after Copart picked up the vehicle, ** then stated they would not buy back the vehicle from me but instead would put the car back up for sale on my behalf, which I disagreed with. Nothing was put into writing by Copart to state that they would be collecting the vehicle and selling it on my behalf. Since recovering the vehicle from me, I have had little response from Copart. I tried to file a complaint w/ Coparts **************** by fax, but the number did not work. Coparts customer service refused to provide me w/ alternative contact information for Corporate. I then mailed the complaint through certified mail but have had no response. I also have sent the regional manager, ****** ********, 2 emails w/ the complaint & have had no response. I then disputed the transaction w/ my bank, which was found in their favor. In the 3 months since Copart have had the vehicle in their possession, they have not attempted to reach out to me. This ordeal has dragged on for 3 months. I have no vehicle & am out the money. Also note that as of 2/12/2025, Copart has the car for sale on their website w/ an auction date of 2/13/25. Copart has not made any arrangements w/ me to sell the vehicle, (no signed permission to sell on my behalf or agreement on seller reserve etc). Copart also does not have possession of the title. All of these factors make it illegal & unethical for Coparts to be selling the vehicle but not refunding me.

  Business Response

  Date: 02/20/2025

  **************************************** team at the purchasing Copart location has confirmed they will be proceeding with the buyback of this vehicle. Reimbursement for the purchase of this vehicle in the amount of $8,967.00 was forwarded via ***** tracking ************. Tracking information reflects delivery tomorrow, Friday 2/21/2025. We appreciate your patience while resolving this result of unforeseen occurrences.
  
  
  Copart respectfully request the BBB to close this complaint as the referenced vehicle is being processed as a buyback and reimbursement funds are on the way to our member.
  
  
  Thank you,
  
  
  Copart

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  copart is a title company that my car insurance provider hired to get a duplicate title for my vehicle. they were supposed to just order a duplicate title. instead they mistakenly applied and was granted a salvage title change, knocking %20-%40 off the value of my vehicle. when I call they first told me "oh well just deal with it" after intently insisting they take responsibility they agreed they would fix the issue. that was June 2024. it's now February 2025 and i havent even gotten the salvage title. my registration is long expired because of this. I call periodically with no resolution and now they don't even take my calls anymore. I've emailed the regional manager and no response.

  Business Response

  Date: 02/12/2025

  ******* ***** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is **********************, who assigned Copart as part of our Title Express program to procure the necessary title documents for an insurance claim. If ******* ***** has any issues regarding the vehicle and/or title work, they should address them with ********************** who requested Copart procure the title work on their behalf. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you. Copart

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because:   they did not complete the job in any manner 

  Business Response

  Date: 02/13/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with Copart in ****** Tx. I had to sign up online and become a member. I didnt have any funds on my card, instead my boyfriend used his card to pay a $99 fee. So then I was able to bid on a car and purchase. The membership is in my name they received my drivers license etc. I went to ********************** to view the car in person once I saw it online. I purchased the car online with my **************** card and it went through. They gave me a receipt and a copy of the title but didnt give me the car. They said it would take 8 days or we would have to have a tote truck. 2 hours later I noticed I couldnt login to my account. They told me that someone name ***** ***** need to come and verify a debit card and Id and then my account would be cleared. I said what, there is no ***** ***** on my account, so I asked for a refund and they said until ***** ***** comes and show his id I cant get a refund until then. So Im stuck with out the car and money. They took $1300 from me. When I paid the membership with my boyfriend debit card, his Gmail account is **********************. com and the name on that Gmail account is ***** *****. When he my boyfriend ******* ***** needed a new email address instead of using his name he made up a email address using ***** *****. But that has nothing to do with do with me and my account. The card I used to buy the membership is in ******* ***** name and we went to Copart to show them. And now were here. I want my refund because I havent received my car. Please help

  Business Response

  Date: 02/17/2025

  Ms. ********************* Copart management team at the purchasing location has confirmed your member account issues have been resolved as well as the referenced vehicle delivered as originally requested.
  
  
  Copart respectfully request the BBB to close this complaint.
  
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Copart for misrepresentation and deceptive advertising regarding a vehicle I purchased from their auction platform. Below are the details of my transaction and the issues encountered:Purchase Price : $14,374.88 Purchase Date: 12/30/2024 Vehicle: 2024 ***** XC40 Lot Number: ******** Copart Location: ******* I purchased the vehicle listed as "Run and Drive" per Coparts auction listing. However, upon receiving the vehicle, I discovered the vehicle was not in a drivable condition despite being advertised as "Run and Drive." The tires had been swapped with old, worn-out ones, which was not disclosed in the auction listing. Copart could not provide any proof that the vehicle ran prior to the sale. When I contacted the company, I was informed that a video of the vehicle running was not available due to a broken hood, meaning there was no actual verification that the car ever started or moved under its own power.Two certified mechanics inspected the vehicle and determined that it is not repairable.Copart has responded by referencing its Member Terms and Conditions (T&Cs) and disclaiming liability based on its definition of "Run and Drive." However, misrepresentation of the "Run and Drive" Status is evident Since Copart did not verify that the vehicle met these conditions at the time of listing or sale, this constitutes false advertising and deceptive business practices.Copart has no video or other evidence showing the vehicle running. If the vehicle could not be tested due to a broken hood, it should not have been labeled as "Run and Drive."If Copart does not resolve this issue, I will escalate my complaint to the ***************************************************** the ************************ (***) for deceptive business practices, and explore legal options under the Texas Deceptive Trade Practices Act (DTPA).I expect Copart to act in good faith and promptly address this matter.

  Business Response

  Date: 02/11/2025

  In response to the claim asserted by ******* *********** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr. ************  member notes indicate that he consented to the Terms and conditions on 12/30/2024.The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. *********** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. *********** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands ************** has regarding a refund.  

  Customer Answer

  Date: 02/12/2025

  I reject Coparts response regarding my complaint and maintain that this transaction involved false advertising and misrepresentation of the vehicles condition. Coparts response fails to address the core issuethe "Run and Drive" label was inaccurate and misleading based on the actual condition of the vehicle upon delivery. Copart claims that the vehicle was verified as Run and Drive at the time of arrival. However, when I contacted the parking, I was informed that there was no proof of the vehicle running and that a video could not be taken due to a broken hood. This contradicts Coparts own definition of Run and Drive, which requires that the vehicle started, could be put into gear, and moved forward under its own power. If Copart did not document this verification, it is unreasonable to assume it ever met these conditions. Upon receiving the vehicle, I discovered significant mechanical issues that made it impossible for the car to have met Coparts Run and Drive criteria at any point before the sale. Additionally, two certified mechanics inspected the vehicle and both determined that the car is not repairable. The tires had been swapped with old, worn-out ones, which was not disclosed in the listing. This suggests post-listing modifications, further supporting that the auction listing was misleading. Coparts Terms & Conditions state that it is the buyers responsibility to inspect the vehicle before purchase. However the auction listing explicitly labeled the vehicle as Run and Drive, which led me to reasonably believe that the vehicle would at least be capable of starting and moving. Copart did not disclose the critical defects that prevented the vehicle from running, nor did they provide any documentation proving it met the "Run and Drive" criteria. The burden of truthfulness in advertising falls on the seller, not the buyer. Listing a vehicle as Run and Drive when there is no proof of its operational status is a clear case of false advertising and deceptive trade practices. Under the Texas Deceptive Trade Practices Act (DTPA), it is unlawful to misrepresent the characteristics, condition, or value of a product. Given the false advertising, misrepresentation, and failure to verify the vehicles operational status, I am requesting a full refund of the purchase price and fees OR credit for replacement. 
  If Copart continues to deny responsibility, I will escalate this matter by filing complaints with the following:
  Texas Attorney Generals Consumer Protection Division
  ************************ (***) for deceptive business practices
  Legal counsel under the Texas Deceptive Trade Practices Act (DTPA)
  Coparts failure to provide evidence supporting its claims and its unwillingness to offer a reasonable resolution demonstrates unfair business practices. I urge the BBB to assist in holding Copart accountable for misleading consumers.
  Best regards,
  ******* ***********

   

  Business Response

  Date: 02/12/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently in a wreck Farm Bureau had Copart to tow my vehicle from lunsfords towing I went to Copart today I bought my Jeep back from the insurance company I went today January the 31st to get my title from my Jeep I get there and all my papers was scattered all through the vehicle , my glove box was emptied out , my spare tire in the back someone ripped the tire cover up and took my tire , my portable battery charger gone , mt portable tire inflator gone , and a car vacumn gone , ok they had no right going through my belongings taking what they wanted I went in told the reseptionist that my belongings was gone and my title gone I always keep it with my bill of sales and proof of registration all was gone she says hold on I get there and manager she comes back says he is asking the employees he comes out says he dont know where it went I said you only have the right to tow not to go through my stuff and take what you want he had nothing else to say I want my items back or reimbursed also when they haul my Jeep back to my property my battery tires all better be in tacked this us not right I work hard for my stuff and for a business to help there self I am trying to recover and this gas just added more stress to me toom over an hour to get there to find out they went through my belongings someone needs to babe this right I want refund for my spare tire, tire inflator, battery charger , vacumn , also Title reimbursement because I had to go apply and order a replacement myself !!!! They know they took my stuff

  Business Response

  Date: 02/03/2025

  ******* ***** is not a customer of **********************. **********************'s customer in this matter is ******************** Insurance, who assigned Melindas vehicle to Copart as part of an insurance claim. If ******* has any issues regarding her vehicle while it was at Copart, she should address them with ******************** Insurance who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because:   Yes I confronted the manager at Copart they took my stuff from my vehicle I bought my vehicle back from farm bureau after they totaled it and yes they took my belongings from my Jeep also farm bureau is having my vehicle towed back to my house and my vehicle better be intact they are only supposed to to tow the Jeep not take my personal items from my vehicle when I signed papers from Copart to get my belongings they told me I couldnt take anything off of my vehicle therefore they are taking my belongings they was confronted about this why did the manager ask his employees about it ??? Then come back to me and say they didnt know where it went to come on how many more people do they take advantage of ? This is bad business on their part and I guess I will take it up with my lawyer I noticed them while I was at Copart retrieving my stuff and let them know it was gone and all mu

  papers scattered all in my vehicle they know they did take my stuff 

  Business Response

  Date: 02/05/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased on lot #********. Advertised as runs and drives, and also listed as includes keys. Upon delivery both of these were not true, the car did not have the keys and after having a new key programmed the car does not start. Totally false advertising. Have reached out to Copart customer service and also the lot. **************** hangs up on me and the lot tells me I need to talk to the general manager but after several several several attempts I do not receive a response from the management team in any form. Completely unacceptable that customer service could be this bad and a car could be so falsely advertised. I bid and purchased based on these facts in the listing. My bidder number is ******. Please help make this right!!

  Business Response

  Date: 01/28/2025

  In response to the claim asserted by **** Luthy about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  **** Luthys member notes indicate that Mr. ******************** to the Terms and conditions on 1/2/2025.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model,condition, ACV, damage amount, damage type, drivability, accessories,equipment, mileage, odometer disclosures, vehicle identification number (*******, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like *************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  **** Luthy had this vehicle picked up and removed from the Copart facility on 121/2025 knowing that it would be labeled As-Isand not returnable. Additionally, the referenced vehicle was not advertised as a run and drive vehicle. Accordingly,Copart rejects any and all demands Mr. ************** regarding a refund.  

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   That does not negate the fact that it was advertised as includes keys and it did not include a key. The lot was labeled as run and drive when I purchased it. They removed that label from the listing after the sale was complete and I made my first attempt to reach out to Copart. Not asking for a full refund, just asking for arbitration and fairness 

  Business Response

  Date: 01/28/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got pulled over in a copart car, Officer runs registration/tags come to find out they are fake. Do y'all not check to see if they are valid?

  Business Response

  Date: 01/27/2025

  Unfortunately, ***** **** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart