Complaints

This profile includes complaints for Copart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Copart, Inc.

  14185 Dallas Pkwy, Ste 300 Dallas, TX 75254-1327

• 

  Copart

  1983 Montauk Highway Brookhaven, NY 11719

• 

  Copart, Inc.

  2124 Camplain Rd Hillsborough, NJ 08844

• 

  Copart Inc

  8 Park Dr Bldg 1 Grantville, PA 17028

• 

  Copart Columbus

  1680 Williams Rd Columbus, OH 43207

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a running/driving 2015 **** Flex SEL through the Copart auction. This was lot #******** from Copart yard *****************. I have a sales receipt dated 11/19/2024 and picked up the vehicle on 11/21/24. Copart associates told me they had to process the title directly with the State and would take 3 to 6 weeks. I still do not have a title.Copart has repeatedly informed me that the Michigan Secretary of State has had the title since 12/19/2024.Verbal communications with members of *** have informed me that the title has been rejected multiple times due to incomplete paperwork, including rejections after 12/19/2024.I request the BBB contact Copart of ******* and get this title sorted in a timely fashion. I also request the $50 title processing fee, $20 title pick up, and 50% of the $650 buyers fee be refunded, totaling $395.

  Business Response

  Date: 02/19/2025

  Mr. *****
  
  
  Our apologies for the delay of title processing. Unfortunately, there were processing updates within the state that were outside of our control. The management team at the Copart purchasing location has confirmed they have complied with the new state requirements as well as received confirmation that your title was processed on 2/7/2025. You should have received your title from the state. Additionally, the Copart purchasing location has credited the $20 title pickup fee as well as the $50 title processing fee due to the state delays. We appreciate your patience while resolving this result of unforeseen occurrence.
  
  
  Copart respectfully request the BBB to close this complaint as all title processing has been completed as well as goodwill credits issued to our member for the delays.
  
  
  Thank you,
  
  
  Copart

  Customer Answer

  Date: 02/19/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing a car on 10/11/24, I had multiple issues with the vehicle like not being to access the vehicle (the doors would not open) & the car would not start. There were also issues with the car not going into park or reverse. I contacted Copart & talked ** ******* on the phone, & shared the issues. ** said it would best to have Copart collect the car & take it to the Copart location in **********, **. ** stated that Copart would buy back the car from me. I agreed to this & Copart picked up the vehicle on 11/14/2024. Despite our arrangements, a week after Copart picked up the vehicle, ** then stated they would not buy back the vehicle from me but instead would put the car back up for sale on my behalf, which I disagreed with. Nothing was put into writing by Copart to state that they would be collecting the vehicle and selling it on my behalf. Since recovering the vehicle from me, I have had little response from Copart. I tried to file a complaint w/ Coparts **************** by fax, but the number did not work. Coparts customer service refused to provide me w/ alternative contact information for Corporate. I then mailed the complaint through certified mail but have had no response. I also have sent the regional manager, ****** ********, 2 emails w/ the complaint & have had no response. I then disputed the transaction w/ my bank, which was found in their favor. In the 3 months since Copart have had the vehicle in their possession, they have not attempted to reach out to me. This ordeal has dragged on for 3 months. I have no vehicle & am out the money. Also note that as of 2/12/2025, Copart has the car for sale on their website w/ an auction date of 2/13/25. Copart has not made any arrangements w/ me to sell the vehicle, (no signed permission to sell on my behalf or agreement on seller reserve etc). Copart also does not have possession of the title. All of these factors make it illegal & unethical for Coparts to be selling the vehicle but not refunding me.

  Business Response

  Date: 02/20/2025

  **************************************** team at the purchasing Copart location has confirmed they will be proceeding with the buyback of this vehicle. Reimbursement for the purchase of this vehicle in the amount of $8,967.00 was forwarded via ***** tracking ************. Tracking information reflects delivery tomorrow, Friday 2/21/2025. We appreciate your patience while resolving this result of unforeseen occurrences.
  
  
  Copart respectfully request the BBB to close this complaint as the referenced vehicle is being processed as a buyback and reimbursement funds are on the way to our member.
  
  
  Thank you,
  
  
  Copart

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  copart is a title company that my car insurance provider hired to get a duplicate title for my vehicle. they were supposed to just order a duplicate title. instead they mistakenly applied and was granted a salvage title change, knocking %20-%40 off the value of my vehicle. when I call they first told me "oh well just deal with it" after intently insisting they take responsibility they agreed they would fix the issue. that was June 2024. it's now February 2025 and i havent even gotten the salvage title. my registration is long expired because of this. I call periodically with no resolution and now they don't even take my calls anymore. I've emailed the regional manager and no response.

  Business Response

  Date: 02/12/2025

  ******* ***** is not a customer of ********************** and has not purchased anything from or through Copart.Copart's customer in this matter is **********************, who assigned Copart as part of our Title Express program to procure the necessary title documents for an insurance claim. If ******* ***** has any issues regarding the vehicle and/or title work, they should address them with ********************** who requested Copart procure the title work on their behalf. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  Thank you. Copart

  Customer Answer

  Date: 02/12/2025

  I am rejecting this response because:   they did not complete the job in any manner 

  Business Response

  Date: 02/13/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with Copart in ****** Tx. I had to sign up online and become a member. I didnt have any funds on my card, instead my boyfriend used his card to pay a $99 fee. So then I was able to bid on a car and purchase. The membership is in my name they received my drivers license etc. I went to ********************** to view the car in person once I saw it online. I purchased the car online with my **************** card and it went through. They gave me a receipt and a copy of the title but didnt give me the car. They said it would take 8 days or we would have to have a tote truck. 2 hours later I noticed I couldnt login to my account. They told me that someone name ***** ***** need to come and verify a debit card and Id and then my account would be cleared. I said what, there is no ***** ***** on my account, so I asked for a refund and they said until ***** ***** comes and show his id I cant get a refund until then. So Im stuck with out the car and money. They took $1300 from me. When I paid the membership with my boyfriend debit card, his Gmail account is **********************. com and the name on that Gmail account is ***** *****. When he my boyfriend ******* ***** needed a new email address instead of using his name he made up a email address using ***** *****. But that has nothing to do with do with me and my account. The card I used to buy the membership is in ******* ***** name and we went to Copart to show them. And now were here. I want my refund because I havent received my car. Please help

  Business Response

  Date: 02/17/2025

  Ms. ********************* Copart management team at the purchasing location has confirmed your member account issues have been resolved as well as the referenced vehicle delivered as originally requested.
  
  
  Copart respectfully request the BBB to close this complaint.
  
  
  Thank you,
  Copart

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Copart for misrepresentation and deceptive advertising regarding a vehicle I purchased from their auction platform. Below are the details of my transaction and the issues encountered:Purchase Price : $14,374.88 Purchase Date: 12/30/2024 Vehicle: 2024 ***** XC40 Lot Number: ******** Copart Location: ******* I purchased the vehicle listed as "Run and Drive" per Coparts auction listing. However, upon receiving the vehicle, I discovered the vehicle was not in a drivable condition despite being advertised as "Run and Drive." The tires had been swapped with old, worn-out ones, which was not disclosed in the auction listing. Copart could not provide any proof that the vehicle ran prior to the sale. When I contacted the company, I was informed that a video of the vehicle running was not available due to a broken hood, meaning there was no actual verification that the car ever started or moved under its own power.Two certified mechanics inspected the vehicle and determined that it is not repairable.Copart has responded by referencing its Member Terms and Conditions (T&Cs) and disclaiming liability based on its definition of "Run and Drive." However, misrepresentation of the "Run and Drive" Status is evident Since Copart did not verify that the vehicle met these conditions at the time of listing or sale, this constitutes false advertising and deceptive business practices.Copart has no video or other evidence showing the vehicle running. If the vehicle could not be tested due to a broken hood, it should not have been labeled as "Run and Drive."If Copart does not resolve this issue, I will escalate my complaint to the ***************************************************** the ************************ (***) for deceptive business practices, and explore legal options under the Texas Deceptive Trade Practices Act (DTPA).I expect Copart to act in good faith and promptly address this matter.

  Business Response

  Date: 02/11/2025

  In response to the claim asserted by ******* *********** that was purchased at Coparts auction was misrepresent as Run & Drive.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  Mr. ************  member notes indicate that he consented to the Terms and conditions on 12/30/2024.The definition of Run and Drive when you see it on the website advertisement states:
  At the time the vehicle arrived at Coparts location, Copart verified that the vehicle started, (ii)could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be driven lawfully upon the highways of any state. There is no guarantee, representation, or warranty that the vehicle will start, (ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts location. It is the Members sole responsibility to ascertain, confirm, research, inspect, and/or investigate the vehicle prior to bidding on it. Once the vehicle is removed from Coparts premises, the Member accepts the vehicle as is         
  
  The R&D label does not guarantee that any vehicle is safe to drive without first undergoing repairs, nor does it guarantee that any vehicle will ever be roadworthy again. The R&D simply states that, at the time the vehicle was brought to a Copart yard to be prepared for auction, it could be started and moved forward a minimal distance under its own power. No guarantee is made as to the operability of an R&D vehicle at the time it is retrieved.
  Our T&Cs point out that the information we provide is for convenience only, and that burden is placed upon the member to gather information on the vehicle prior to bidding on it. This information can be found at section I.A of our T&Cs and reads:
  
       Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  
  Had Mr. *********** came out to inspect the vehicle before bidding he would have been fully aware of any issues associated with it. The webpage advertisement even provides a list of Inspector Services,who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for Mr. *********** to utilize, but he failed to use any of them. Accordingly,Copart rejects any and all demands ************** has regarding a refund.  

  Customer Answer

  Date: 02/12/2025

  I reject Coparts response regarding my complaint and maintain that this transaction involved false advertising and misrepresentation of the vehicles condition. Coparts response fails to address the core issuethe "Run and Drive" label was inaccurate and misleading based on the actual condition of the vehicle upon delivery. Copart claims that the vehicle was verified as Run and Drive at the time of arrival. However, when I contacted the parking, I was informed that there was no proof of the vehicle running and that a video could not be taken due to a broken hood. This contradicts Coparts own definition of Run and Drive, which requires that the vehicle started, could be put into gear, and moved forward under its own power. If Copart did not document this verification, it is unreasonable to assume it ever met these conditions. Upon receiving the vehicle, I discovered significant mechanical issues that made it impossible for the car to have met Coparts Run and Drive criteria at any point before the sale. Additionally, two certified mechanics inspected the vehicle and both determined that the car is not repairable. The tires had been swapped with old, worn-out ones, which was not disclosed in the listing. This suggests post-listing modifications, further supporting that the auction listing was misleading. Coparts Terms & Conditions state that it is the buyers responsibility to inspect the vehicle before purchase. However the auction listing explicitly labeled the vehicle as Run and Drive, which led me to reasonably believe that the vehicle would at least be capable of starting and moving. Copart did not disclose the critical defects that prevented the vehicle from running, nor did they provide any documentation proving it met the "Run and Drive" criteria. The burden of truthfulness in advertising falls on the seller, not the buyer. Listing a vehicle as Run and Drive when there is no proof of its operational status is a clear case of false advertising and deceptive trade practices. Under the Texas Deceptive Trade Practices Act (DTPA), it is unlawful to misrepresent the characteristics, condition, or value of a product. Given the false advertising, misrepresentation, and failure to verify the vehicles operational status, I am requesting a full refund of the purchase price and fees OR credit for replacement. 
  If Copart continues to deny responsibility, I will escalate this matter by filing complaints with the following:
  Texas Attorney Generals Consumer Protection Division
  ************************ (***) for deceptive business practices
  Legal counsel under the Texas Deceptive Trade Practices Act (DTPA)
  Coparts failure to provide evidence supporting its claims and its unwillingness to offer a reasonable resolution demonstrates unfair business practices. I urge the BBB to assist in holding Copart accountable for misleading consumers.
  Best regards,
  ******* ***********

   

  Business Response

  Date: 02/12/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently in a wreck Farm Bureau had Copart to tow my vehicle from lunsfords towing I went to Copart today I bought my Jeep back from the insurance company I went today January the 31st to get my title from my Jeep I get there and all my papers was scattered all through the vehicle , my glove box was emptied out , my spare tire in the back someone ripped the tire cover up and took my tire , my portable battery charger gone , mt portable tire inflator gone , and a car vacumn gone , ok they had no right going through my belongings taking what they wanted I went in told the reseptionist that my belongings was gone and my title gone I always keep it with my bill of sales and proof of registration all was gone she says hold on I get there and manager she comes back says he is asking the employees he comes out says he dont know where it went I said you only have the right to tow not to go through my stuff and take what you want he had nothing else to say I want my items back or reimbursed also when they haul my Jeep back to my property my battery tires all better be in tacked this us not right I work hard for my stuff and for a business to help there self I am trying to recover and this gas just added more stress to me toom over an hour to get there to find out they went through my belongings someone needs to babe this right I want refund for my spare tire, tire inflator, battery charger , vacumn , also Title reimbursement because I had to go apply and order a replacement myself !!!! They know they took my stuff

  Business Response

  Date: 02/03/2025

  ******* ***** is not a customer of **********************. **********************'s customer in this matter is ******************** Insurance, who assigned Melindas vehicle to Copart as part of an insurance claim. If ******* has any issues regarding her vehicle while it was at Copart, she should address them with ******************** Insurance who requested the vehicle be brought to Copart. As this is not related to a marketplace issue, Copart respectfully requests the BBB close this complaint.  

  Customer Answer

  Date: 02/04/2025

  I am rejecting this response because:   Yes I confronted the manager at Copart they took my stuff from my vehicle I bought my vehicle back from farm bureau after they totaled it and yes they took my belongings from my Jeep also farm bureau is having my vehicle towed back to my house and my vehicle better be intact they are only supposed to to tow the Jeep not take my personal items from my vehicle when I signed papers from Copart to get my belongings they told me I couldnt take anything off of my vehicle therefore they are taking my belongings they was confronted about this why did the manager ask his employees about it ??? Then come back to me and say they didnt know where it went to come on how many more people do they take advantage of ? This is bad business on their part and I guess I will take it up with my lawyer I noticed them while I was at Copart retrieving my stuff and let them know it was gone and all mu

  papers scattered all in my vehicle they know they did take my stuff 

  Business Response

  Date: 02/05/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle purchased on lot #********. Advertised as runs and drives, and also listed as includes keys. Upon delivery both of these were not true, the car did not have the keys and after having a new key programmed the car does not start. Totally false advertising. Have reached out to Copart customer service and also the lot. **************** hangs up on me and the lot tells me I need to talk to the general manager but after several several several attempts I do not receive a response from the management team in any form. Completely unacceptable that customer service could be this bad and a car could be so falsely advertised. I bid and purchased based on these facts in the listing. My bidder number is ******. Please help make this right!!

  Business Response

  Date: 01/28/2025

  In response to the claim asserted by **** Luthy about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions.  **** Luthys member notes indicate that Mr. ******************** to the Terms and conditions on 1/2/2025.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only. Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model,condition, ACV, damage amount, damage type, drivability, accessories,equipment, mileage, odometer disclosures, vehicle identification number (*******, HIN, and serial number), title, repair cost, repair history, title history, and total loss history. No effort has been made to list open recalls applicable to any vehicles. Any recalls are the sole responsibility of the purchaser and can be found at locations like *************. Copart and its vehicle sellers expressly disclaim any and all representations, warranties, and guarantees regarding vehicles sold through Copart. Copart does not guarantee that keys are available for any vehicle sold through Copart, regardless of whether keys are present in online vehicle images, or were present in the vehicle prior to the time of purchase. Certain jurisdictions permit vehicles to be sold with missing VIN plates; as a result, Copart does not guarantee that vehicles are equipped with any or all VIN plates. Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain,confirm, research, inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  **** Luthy had this vehicle picked up and removed from the Copart facility on 121/2025 knowing that it would be labeled As-Isand not returnable. Additionally, the referenced vehicle was not advertised as a run and drive vehicle. Accordingly,Copart rejects any and all demands Mr. ************** regarding a refund.  

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because:   That does not negate the fact that it was advertised as includes keys and it did not include a key. The lot was labeled as run and drive when I purchased it. They removed that label from the listing after the sale was complete and I made my first attempt to reach out to Copart. Not asking for a full refund, just asking for arbitration and fairness 

  Business Response

  Date: 01/28/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got pulled over in a copart car, Officer runs registration/tags come to find out they are fake. Do y'all not check to see if they are valid?

  Business Response

  Date: 01/27/2025

  Unfortunately, ***** **** did not provide enough information to identify the vehicle in question. The Copart member number, Copart lot number or VIN would suffice. Once we receive that information, we will be happy to investigate the matter.
  
  Thank you,
  Copart

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1-8-2025 I won this car their system would not let me schedule a pickup till 1-13-2025 They charged ***** for storage which if their system will not let you pick up till later date why charge storage to customer when we cannot get appointment till after storage starts.Then purchased car complete running picked up they loaded we got home went to unload it was dead.was going to jump car after popping hood there was no battery. Emailed yard with no resolution.Want a battery or ****** to purchase one and ***** storage since there system would not let us pick up car till a later date.Yard manager is rude to work with.

  Business Response

  Date: 01/27/2025

  In response to the claim asserted by ******* Shupe about a vehicle that was purchased at Coparts auction.  One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ******* ****** member notes indicate that Mr. ******************** to the Terms and conditions on 1/2/2025.  These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  I.Risk of Loss.  Each Member takes full responsibility and assumes all risk of loss for all vehicles purchased from the time Copart accepts the Members bid.  From and after acceptance of the Members bid (for vehicles located at a Copart facility), the Member acknowledges that Copart is acting as bailee of the Members vehicle until such time as the vehicle is removed from Coparts premises by the Member or the Members agent or representative.  The Member agrees that under the terms of the bailment, (1) Copart shall not be responsible for damage to or loss of the vehicle or parts thereof due to operational procedures in place at all Copart facilities, from acts of theft or vandalism, or acts of God; (2) Copart shall only be responsible for damage to or loss of the vehicle or parts thereof caused by the direct willful or grossly negligent act or omission of Copart;and (3) Copart shall not be responsible for any claim of damage made after the vehicle has left Coparts premises, regardless of whether the Member or any agent, employee or other representative on the Members behalf picks up the vehicle. 
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  
  Additionally, our website explains the scheduling and pickup process for vehicle awarded at auction. Mr. ***** was awarded the referenced vehicle on 1/8/2025; pickup scheduling was completed on 1/9/2025. Had Mr. ***** scheduled pickup on the day of auction there may have been pickup slots available for an earlier date.
  ******* ***** picked up the referenced vehicle and removed from the Copart facility on 1/13/2025 knowing that it would be labeled As-Is and not returnable. Accordingly, Copart rejects any and all demands Mr. ************** regarding a refund.  

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because: 

  Car was sold with a battery and did nit receive battery.

  Someone at copart took battery that I paid for with car.

  I just want the battery that was removed from the car or replaced.

  thank you

  If need be please have corporate call me

  Business Response

  Date: 01/28/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 01/28/2025

  I am rejecting this response because: 

  Please send me corporate number so I can talk to them please.

  We have asked for it several times

  Customer Answer

  Date: 01/28/2025

  Purchased car on 1/14/2025 and at pickup they loaded car. When I purchased car, it was listed as Run and Drives as stated in listing from auction. Picked car up on 1/16/2024 and towed it back to **************. on 1/17/2025 I email ***** Tesselink from Copart and on 1/20/2025 she emailed me back stating to email **** at yard car was at, I explained everything to ****, and she was busy and to get back to me when we tried to start car, it would just click so we jumped it and still just clicking Put socket and breaker bar on harmonic balancer bolt found engine would not turn engine is seized. they mispresented sale by listing as runs and drives. I am parting car out to recoup some of my money as we had about ****** in expenses plus the ******* paid to Copart for the ca. It does not matter if as/is if you sold as runs and drives and engine does not run. They need to get me an engine or refund ******* so I can get what I purchased. I bought for an engine I can make about ****** in some parts to sell. See attached papers where it shows runs and drives. This was a 2600 mile trip for a item they lied about.
   
  Billing adjustment; Refund; Replacement
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won the bid on Lot # ******** from a Copart lot In ********* on January 13th, 2024 and paid $8,573 for the vehicle + $15 title shipping + $1095 vehicle transportation. The *** was advertised with no error codes and a description that indicated only minor dents and scratches. Within 72 hours of the car being delivered, I brought it into a reputable smog shop for inspection and was told that 4 errors registered Fuel System, Catalyst, Evaporative System, and Oxygen Sensor. The smog technician noted that after around 100 miles-driven a check engine light would appear and we could narrow down what needed to be fixed. The photos and Copart select report posted on the listing clearly show no check engine light, nor any OBD11 error codes.I requested a full refund of the vehicle from the business on the grounds of a misrepresentation, the company declined and said that they had no obligation to look further into the vehicles condition prior to selling it. Although they misrepresented the vehicle by advertising it with no issues found related to OBD11 readings.Even with physical inspection of the vehicle ahead of time, I would not have been able to discover that there was tampering of the vehicles check engine light. The company hides behind a Members Protection Pledge even though they place blame on the customer where there was obvious tampering of the OBD11 sensors.

  Business Response

  Date: 01/23/2025

  In response to the claim asserted by ******** *********** about a vehicle that was purchased at Coparts auction. One of the prerequisites to establishing a member account with ********************** is agreement to Coparts binding Member Terms and Conditions. ******** Elizarrarass member notes indicate that Mr. ******* signed up to become a member and consented to the Terms and conditions on 9/19/2024. These Member Terms and Conditions state:
  Copart and its vehicle sellers expressly disclaim the accuracy or completeness of any and all information provided to Members regarding vehicles, whether provided in written, verbal, or digital image form (Vehicle Information). Vehicle Information provided by Copart and its vehicle sellers is for convenience only.Members shall not rely on Vehicle Information in deciding whether or how much to bid on a vehicle offered for sale through Copart. Vehicle Information includes but is not limited to: year, make, model, condition, ACV, damage amount, damage type, drivability, accessories, equipment, mileage, odometer disclosures, vehicle identification number (e.g. VIN, HIN, and serial number), title, repair cost, repair history, title history, and total loss history Vehicle parts may be missing. Copart does not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Member to ascertain, confirm, research,inspect, and/or investigate vehicles and any and all Vehicle Information prior to bidding on vehicles.
  Once a vehicle is removed from Coparts premises it is accepted AS-IS, and under no circumstances will Copart be liable for subsequent claims of damage or loss of any kind or nature whatsoever. 
  HadMs. ******** *********** came out to inspect the vehicle before bidding she would have been fully aware of any issues associated with it.The webpage advertisement even provides a list of ******************* who for a fee will come out and inspect the vehicle and provide an in-depth report after the inspection. All these tools were available for ******** *********** to utilize, but she failed to use any of them. Ms. ******** *********** had this vehicle picked up on 1/15/2025, knowing that it would be labeled an As-Is and not returnable once it left the Copart facility. Accordingly, Copart rejects any and all demands ******** *********** has regarding a refund.  

  Customer Answer

  Date: 01/24/2025

  I am rejecting this response because:

  The OBD11 status was misrepresented on the copart report provided by the Copart inspector. No professional inspection option was offered for an additional price, as all Copart select vehicles receive the report for free.

  If the OBD11 had no issues, it would be received with a valid reading showing no issues, which it did not. An in-person inspection would not have helped, as the battery had been disconnected, replaced, or needed to be jump started in the hands of Copart (if they truly were able to get an OBD11 reading for the report), which caused the OBD11 to not be readable for the purchaser. This undisclosed action, which in turn changed the status of the OBD11 reading conditions, was withheld by Copart. This discrepancy, if known to me, would have prevented me from buying the vehicle.

  Business Response

  Date: 01/24/2025

  Coparts position is unchanged in this matter and we stand behind our previous response.

  Customer Answer

  Date: 01/24/2025

  I am rejecting this response because:
  By law, Copart has an obligation to accurately represent its products & adhere to laws against deceptive advertising, per the *************************

  Customer Answer

  Date: 02/03/2025

  I am requesting that Copart provide the OBD11 report that was taken at their facility. If they did in fact test the error codes for the vehicle, they should have the report on file.