Business Profile

Online Dating Services

Match Group Americas, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,868 total complaints in the last 3 years.
2,037 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Hinge, an online dating service operated by Match Group. I believe that I have been unfairly and unprofessionally treated by this company, and I am seeking assistance in resolving this matter.I was banned from using Hinge without any prior notice or specific reason given. As a paying subscriber, I have invested not only my time but also my money into using this service, and I feel that this sudden and unexplained action is both unjust and unprofessional.Despite multiple attempts to contact *****'s customer service to understand the reason for the ban, I have not received a satisfactory response. The lack of transparency and communication from Hinge is deeply concerning, especially considering that I have abided by their terms of service and community guidelines to the best of my knowledge.I believe that I am entitled to a clear explanation for this ban, and/or having my hinge account reopened. The manner in which Hinge has handled this situation has left me feeling frustrated and unfairly treated, and I am seeking your assistance in mediating this issue to ensure a fair resolution.
Business Response
Date: 07/18/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************** #********

Good Morning,
We are forwarding this response on behalf of Hinge, Inc.
Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo

If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Hinge for no reason. Then it said an AI bot has reviewed my account and banned me.
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************** #********

Good Morning,
We are forwarding this response on behalf of Hinge, Inc.
Hinge has previously denied this appeal request.Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
Please be advised that are unable to discuss further specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I am writing to formally lodge a complaint against ****** for banning my account without any prior notice or valid reason, despite my recent payment for a subscription. On 7/15/24, I purchased a subscription to Tinder Gold for $24.99 Shortly after this purchase, my account was unexpectedly banned. I have followed all community guidelines and have not engaged in any behavior that would warrant such action. I attempted to contact ************** customer support multiple times to resolve this issue, but have received little to no response. This has left me feeling frustrated and dissatisfied with their service. I believe that as a paying customer, I deserve fair treatment and clear communication regarding my account status. My goal is to have my account reinstated. I kindly request your assistance in addressing this matter and advocating for a resolution. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely, ****** *********
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Hekmatjah, Joshua #********

Good Morning,

We are forwarding this response on behalf of ***********

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

****** has previously denied this appeal request. The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

These accounts will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/17/2024
I am rejecting this response because: I do not feel that my appeal was taken seriously.
Per the message, it states the appeal process will give more information about the ban, but this did not occur. Furthermore, I have been unable to speak to anyone in the customer service department. If there is proof that I violated the guidelines, I will accept the ban. But, at this time, I am convinced there is a mistake somewhere or someone using my email violated the guidelines.
All I ask, is that I am able to communicate with someone in the customer service department, to have my case looked at.
Thank you.
Business Response
Date: 07/18/2024
Match Group Americas, LLC
PO Box 25458
******, ** 75225
July 18, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Hekmatjah, Joshua #********

Good Morning,

We are forwarding this response on behalf of ***********

As previously explained, we are unable to disclose additional details due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that these accounts will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.
******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/29/2024
I am rejecting this response because: I do not believe there has been sufficient information presented. I would like additional details as to why the ban occurred and what policy I was in violation of.
Thank you.
Initial Complaint
Date:07/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined Tinder with the intention of meeting new people and engaging in meaningful connections. However, the sudden and unexplained ban has deprived me of this opportunity without any recourse to address the issue. The lack of transparency in your banning process is alarming and raises serious questions about the fairness and integrity of your platform.I strongly believe that every user deserves to be informed of any violations or issues before facing such severe consequences. By banning me without warning, ****** has denied me the chance to rectify any misunderstanding or mistake that *** have occurred. This not only affects my social interactions but also reflects poorly on your commitment to customer service and user satisfaction.Therefore, I kindly request that you reconsider the ban on my account and provide me with a clear explanation of the reasons behind this action. Additionally, I ask for the opportunity to appeal this decision or, if necessary, to have my personal data completely removed from Tinder servers in accordance with data protection regulations.It is crucial for Tinder to uphold principles of fairness, transparency, and accountability in its dealings with users. As a loyal customer who values the platform, I hope that you will address this matter promptly and restore my access to Tinder or provide a satisfactory resolution.Thank you for your attention to this urgent matter. I look forward to your prompt response and resolution of this issue.
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************************; #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

After an account is closed for any reason data is retained and disposed of in accordance with our Privacy Policy. Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned from Hinge in June with no warning and resulting from no misuse on my end. I think it was unwarranted and I would like to be reinstated on the platform. My exchanges are always polite and respectful and my dates were pleasant and friendly. Im aware of the use of the bans and understand safety is paramount. I know that I did not at any point stray into threatening or abusive behavior. The ban seems unreasonable if it is regards to my decision to have a long-term relationship goal but still remaining on the app for 2+ years.
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************** #********

Good Morning,
We are forwarding this response on behalf of Hinge, Inc.
Hinge has previously denied this appeal request.Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
Please be advised that are unable to discuss further specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I logged into my existing account on ********************** and paid $63.96 for a 3 month membership on 7/4/24 after receiving regular promotions via email. Immediately after paying within seconds I was locked out of my account with error messages suggesting there is a "problem with my account". That same day on 7/4/24 I emailed customer support about the login issue and did not receive a reply. On 7/12/24 I followed up and then I received an email from customer support on 7/13/24 suggesting that there is a "concern" and they will investigate my account. On 7/14/24 I then received an email from customer support that they are terminating my account for "violating terms and conditions" and cannot disclose anything due to privacy practices. I have paid Match.com for absolutely no services. They conveniently allowed me to login and pay them, then proceeded to lock me out of the account. Their business is unfair and unprofessional without a concern for paying customers, and without proper explanation. To my knowledge I have not violated any of their terms and conditions.
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *******************************; #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo" In addition, the Match Terms of Use require that "You have not previously been removed from our Services or our affiliates services by us or our affiliates, unless you have our express written permission to create a new account."

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, these accounts will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group
Customer Answer
Date: 07/27/2024
I am rejecting this response because: The response does not explain why my account was terminated, nor does it take into concern the fact that I paid money for a 3 month membership without being provided any services. I was locked out of my account immediately after paying. I have initiated a dispute with my credit card company and hope to resolve this matter that way. ************ sent deceptive emails promoting their services, then proceeded to allow me to login and pay for a 3 month membership, followed by locking me out of my account without any proper explanation. This is extremely poor customer service and should not be able to get away with that.
Business Response
Date: 07/29/2024
Match Group Americas, LLC
PO Box 25458
******, ********
July 29, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Latriano, Nicholas #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

The Tinder Terms of Use that members agree to when joining Tinder explain "If your account is terminated by you or by Tinder for any reason, these Terms continue and remain enforceable between you and Tinder, and you will not be entitled to any refund for purchases made." Users with accounts eligible for appeal *** do so through *********************** **************************************************************************************************************

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/15/24 I received emails from Hinge and OK Cupid informing me my accounts had been banned. No warning or reason was given. I hadnt been in contact with anyone on OK Cupid for months and maybe 2-3 people on Hinge in the same time, all friendly exchanges that in no way violated TOS. I appealed telling them the same thing and ai believed there was some kind of technical error. I got a response saying I would remain banned without explanation.
Business Response
Date: 07/17/2024
Match Group Americas, LLC
PO Box 25458
****************
July 17, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *******, Bradley #********

Good Morning,
We are forwarding this response on behalf of ***********
Hinge has previously denied this appeal request.Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
Please be advised that are unable to discuss further specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

We understand this is not requested outcome, but these accounts will remain banned. Any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/17/2024
I am rejecting this response because: I am not in violation of the **** I did not post inappropriate pictures, send inappropriate messages, or say anything inappropriate in my profile. There are no grounds for banning from these services. This is an arbitrary action.
Business Response
Date: 07/18/2024
Match Group Americas, LLC
PO Box 25458
****************
July 18, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *******, Bradley #********

Good Morning,

We are forwarding this response on behalf of ***********
As previously explained, we are unable to disclose additional details due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that these accounts will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/19/2024
I am rejecting this response because: I dont consider this closed and will continue pursuing every avenue to address this matter until my accounts are restored after this baseless ban. I have violated no rules which s why you cant justify your actu
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I upgraded my Match.com account on July 10th. I spent more than ******. On July ************************************************************************************* verify my phone number. No help was given on the screen to get past the issue. I submitted a ticket through their help system and was told it could take up to 48 hours for help. Finally on July 12 I was able to get ahold of someone through chat and they released the account. On July 13 the account again was blocked by the phone validation issue. I submitted another ticket, answered the questions again, and nothing happened. On July 15, the account was still impacted and I tried to reach out on chat again but now their system was not responding to my requests. I tried following through on the customer service thread and no response. July 16th, the chat session now just reads that they are closed. I submitted another ticket asking for help.******** customer service for a paying customer!Please fix the issue with my account. And please consider getting better help for your paying customers. This has been a very frustrating experience.
Business Response
Date: 07/16/2024
Match Group Americas, LLC
PO Box 25458
****************
July 16, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,

Please be advised that Match *************** live chat is available M-F 8 a.m. to 5 p.m. Central time. The ************* team may also be contacted via e-mail at *********************************************************
Although we have reviewed our records for the tickets referenced, we have not found any tickets opened under the e-mail address provided. Additionally, we have found no Match accounts linked to the e-mail address or phone number provided in this concern. Without the correct registration credentials, we are unable to provide further assistance. Therefore, we ask that this concern be updated with the correct e-mail address as well as the phone number (if applicable) used to register the account. Alternatively, ************* may be contacted through the above avenues.

Sincerely,

Match Group
Customer Answer
Date: 07/17/2024
I am rejecting this response because by looking at my phone number history you can see a series of tickets and that the account is on hold. You can also see that I have numerous times submitted the information that the customer service representatives requested so I could have the ban listed. Furthermore you can see from the chat on July 12 that one of the **** already had approved the account to be reopened and yet it was blocked again on July 13th.
Please look up the account:
***** ******
**********
******************************
Tickets:
9642131 on 7/10/2024
9644646 on 7/10/2024
9640394 on 7/13/2024
9662265 on 7/31/2024
9680417 on 7/16/2024

Chat history with ****** ******** on July 12, 2024
Customer Answer
Date: 07/17/2024
Furthermore, the information I provided on the initial request does show the email as *******************.

I've provides screenshots of email going to the ******************* email address. I have over a dozen pieces of communication showing they are requesting information but no resolution. I also have provided a screenshot from today showing that my request for help at help.match.com is showing offline during regular business hours. I have had an issue contacting the help chat line since Monday this week.
I am happy to get on a video call and show you my drivers license to prove that I'm who I am. I just would like the account enabled please.
Business Response
Date: 07/18/2024
Match Group Americas, LLC
PO Box 25458
****************
July 18, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******, ***** #********

Good Morning,
Please be advised that the e-mail address shown in the screenshot is not the same e-mail address that was provided in this BBB concern, which was an e-mail with the gmail domain. After reviewing the outlook e-mail address shown in the attached image, we have also found that there is no account linked to that e-mail address.
Unfortunately, we are unable to offer further assistance without the correct credentials used to register the account. Thank you for your understanding.
Sincerely,

Match Group
Customer Answer
Date: 07/18/2024
I'm attaching a copy of my drivers license, a screenshot showing my name and image for my ****** account, and a screenshot showing my tmobile account for my phone number
Please reset my account with the following information so we don't have issues in the future:
***** ******
***************************************
**********
DOB: **********
Email: ************************************

Customer Answer
Date: 07/18/2024
Sorry.. I don't think 2 of the images were attached to the last message.

Please find attached proof of my identity. I've attached my drivers license, a screen shot showing my image for my ****** account, and a screenshot of my tmobile account showing my phone number

Please reset my account to this information and release the block please

***** ******
********************
Sandy, UT 84094

**********
DOB: *********
Customer Answer
Date: 07/18/2024
I've also attached further proof that your chat system is no longer responding to me.
I just don't get it. I've sporadically logged on to this account for months. I've never been locked like this. And then when I finally actually pay you 280+ to use the account you block me out.
I find the process incredibly frustrating.
Suggestion.. how about make someone prove who they are by validating the account BEFORE they pay you hundreds of dollars and start engaging with people.

Customer Answer
Date: 07/18/2024
I would also like the email address changed to my gmail address
Please change to:
***** ******
************************************
********** (which is the number on the account, as well as the number I'm using on other accounts like Hinge and OKCupid, where I am verified (( so why is Match being so challenging??
DOB: **********
Address: *****************************************

Please update and release the account.
Customer Answer
Date: 07/18/2024
I reached back out to my bank (Citi) and they again stated they don't have a 23 digit code (ARN). Your agents are asking for a piece of information that the bank does not have.
They gave me this code: ZBWJX4Y2

And I've attached the screenshot today from my bank again showing that I made the purchse
Please correct and release the account
Customer Answer
Date: 07/19/2024
I am rejecting this response because: Match is not being reasonable with proof of ownership. I've provided legal proof of who I am (drivers license), proof of ownership of the phone number with my carrier, and provided them with the correct email address to look up the account under ********************* and proof of communication and the case numbers for my request to work through their customer service department. I've provided proof that their customer service department is being unresponsive.
I've attached proof of the ******************* email account and proof of correspondence with the support group
I'll create a second complaint with the other email address too.
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Match.com's Expert Picks. They advertise it as one expert pick per week, but they do not deliver on that. I have not been receiving any expert picks. When I emailed them to ask for a refund since they are not delivering on their service, they refused.So essentially they stole my money because they aren't delivering on their service. Match.com's Expert Picks seems like a scam.
Business Response
Date: 07/16/2024
Match Group Americas, LLC
PO Box 25458
****************
July 16, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****************************; #********

Good Morning,
Good Morning,
Our records show that the Match ************* team explained in response to support ticket 9662346 that Match does not have access to ******** external billing system and is unable to refund or otherwise modify a purchase made through that system. ****** support may be contacted at **************************.
Sincerely,
Match Group
Initial Complaint
Date:07/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been shadow banned on my account without knowing why for almost a year until I finally deleted my account and I was paying for subscriptions the whole time and felt like my money was wasted because they dont actually tell you when youre shadow banned.
Business Response
Date: 07/16/2024
Match Group Americas, LLC
PO Box 25458
****************
July 16, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ********************; #********

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

However, the phone number provided is not linked to any banned or restricted Tinder account. All accounts linked to this number were self-deleted, and therefore a new account would need to be created to continue using Tinder.

******************************************
*******************************************

Sincerely,

Match Group

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Match Group Americas, LLC is NOT a BBB Accredited Business.