Business Profile

Online Dating Services

Match Group Americas, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Match Group Americas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,886 total complaints in the last 3 years.
1,997 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I was banned from hinge, I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with hinge and I got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Suldan, Mo 22018925

Good Morning,

Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo

If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/25/2024
I am rejecting this response because:

I hope this email finds you well. I am writing to appeal the recent termination of my account on Hinge. I believe there has been a misunderstanding or an error in the decision to terminate my account, and I kindly request a review of my case.

I have been an active user of Hinge for 2 years and have always adhered to the community guidelines and terms of service. I take great pride in maintaining a respectful and genuine presence on the platform, and I have never engaged in any behavior that violates the rules set forth by Hinge.

I understand that account terminations are typically the result of a violation of the guidelines, but I am confident that there may have been a mistake in my case. I kindly request that you provide me with specific details regarding the reason for the termination, as well as any evidence or examples that led to this decision. This information will help me understand the situation better and allow me to provide a more informed response.

I assure you that I am committed to resolving this issue and continuing to be a responsible member of the **************** If there have been any misunderstandings or misinterpretations, I am more than willing to provide any necessary explanations or clarifications. I am also open to any suggestions or actions that can be taken to rectify the situation and reinstate my account.

I greatly value my experience on Hinge and the connections I have made on the platform. It would be deeply appreciated if you could reconsider the termination of my account and provide me with an opportunity to address any concerns or issues that may have arisen.

Thank you for taking the time to review my appeal. I look forward to your prompt response and the opportunity to resolve this matter amicably.
Business Response
Date: 07/25/2024
Match Group Americas, LLC
PO Box 25458
******, ********
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint Suldan, Mo 22018925

Good Morning,

Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo

If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/28/2024
Hi, Hinge ban has caused my Mental Health and self harm to spiral out of control, you do not read appeals but keep telling me to appeal after I was banned for something I didnt do? How is this justice ? I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with hinge and i got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using Hinge to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time
Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a match.com 3 month subscription. Within 2 weeks of paying my account was hacked leaving me with no access to my account. I have sent 7 emails to match for help and requested someone call me. I want profile my profile taken down along my pictures. I have no idea who is using my account and putting my privacy at risk.
Customer Answer
Date: 07/23/2024
Picture attached is my login screen error. Again I have tried to obtain an resolution from match. I paid $95 for a 3 month subscription. However after 2 weeks I'm locked with no access to the paid subscription.
Customer Answer
Date: 07/23/2024
Picture attached is my login screen error. Again I have tried to obtain an resolution from match. I paid $95 for a 3 month subscription. However after 2 weeks I'm locked with no access to the paid subscription.
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE ******************************;22018054

Good Morning,
As an initial matter, be advised that Match ************* does not offer phone support, but can be contacted via e-mail at *************************************************************************************************************
We can confirm that this account has been disabled and the profile is no longer visible on the service. Our records show that the ************* team responded to support ticket 9687828 advising that the subscription associated with this account was purchased through ******** external billing system. Match does not have access to this system and is unable to refund or otherwise modify purchases made through it. We recommend contacting ****** support directly to request a refund. ****************************************************.
Sincerely,
Match Group
Customer Answer
Date: 07/24/2024
How is this fair to the consumer I paid for match.com if they're saying ****** has to give me my money back they just need to give me access to match.com or give me my money back who's keeping the $95? I'm locked out after 2 weeks and I have no recourse because it's between ****** and match. This doesn't make sense
Customer Answer
Date: 07/24/2024
So I reached out to the ****** play store and they will not refund me my $95. So I'm a consumer who spent money on a product I can't use and 2 big businesses will not help me gain access to what I purchased or refund me. What do I do?
Initial Complaint
Date:07/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi the problem started when I was asked to verify that I am a real person with photos in which I did Ive had this happened multiple times in which Ive verified and had access to tinder after. But Later on I stopped receiving messages and swipes this time. I looked this up and came to the conclusion that ****** has shadowbanned me without explanation. I decided that I would submit a ticket to Tinder support to get an explanation as well as access to my account again. I recieved a response that it would be escalated to the correct department. It has been over two weeks since then and no response. So in the mean time I decided to delete the account in which ****** is not letting me delete the account. Tinder customer service is awful and on top of that is refusing my right to delete information.. I cannot delete my account and the account is of no use.
Business Response
Date: 07/24/2024

Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ****** , Daija 22017921

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

We have reviewed the Tinder account linked to the credentials provided and confirmed that it is not banned or restricted by Tinder and is functioning normally.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been banned on tinder resulting also in a ban from hinge with no warning and no reason given. *** asked them for my data so I can use that information for my dispute and have not received a response. I just want to be able to meet new people. Im a remote worker and dont have many opportunities to meet people due to that.
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************;22017708

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

****** has previously denied this appeal request. The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

These accounts will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group

Customer Answer
Date: 07/24/2024
I am rejecting this response because: I didnt do anything that warranted me being banned. I would now like for all match.com affiliates to delete my data.
Business Response
Date: 07/25/2024
Match Group Americas, LLC
PO Box 25458
******, ********
July 25, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ******************;22017708

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

As previously explained, we are unable to disclose additional details due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account will remain banned. After an account is closed for any reason data is retained and disposed of in accordance with the Tinder Privacy Policy. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently banned from hinge on my account associated with the phone number **********. I believe that this ban was made in error and I was hoping to speak with someone regarding this process and a potential reinstatement. I enjoy using hinge and have used it in the past to go on many dates and meet new girlfriends. In addition I am not banned on any other match group app including tinder or match.com. This decision from hinge has great impacted my social and dating life and I would like continue using hinge to hopefully find my future long term partner. I would appreciate a real response regarding this - I am a new grad just trying to meet new people and carry on with my life. Please take this request seriously. I was a long time (3+ year) user with no issues. I am able to submit a valid photo ID if that is needed. Thank you for your time
Business Response
Date: 07/24/2024
TO THE BBB: This is a duplicate of BBB 21824995
Business Response
Date: 07/24/2024
TO THE BBB: This is a duplicate of BBB 21824995
Initial Complaint
Date:07/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Match refuses to reset my password. And it went to auto pay. So, I can't use the service or cancel it!!
Business Response
Date: 07/24/2024

Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *****************************;22017334

Good Morning,
We recommend contacting ************* at ********************************************************* for login and troubleshooting assistance.
However, be advised that there are no paid subscriptions connected with the account that was registered with the e-mail address provided in this concern. We recommend verifying the e-mail address used to register the account to receive further assistance.
Sincerely,
Match Group
Customer Answer
Date: 07/24/2024
Match.com took money from my bank account for auto payment recently. See attached screenshot of the transaction. I want to cancel this auto-pay and also would like access to my account for the three months I just paid.
Initial Complaint
Date:07/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around 2 years ago I was unfairly and falsely banned from ******. I was harassed and falsely accused by another individual which I believe led to my ban on the platform tinder. *** submitted multiple appeals, including today and they wont answer at all. Theres nothing I can do it seems and its unfair because I did absolutely nothing wrong. I never even heard back from them. I would like you guys to reach out and see if they can undo their mistake. I rely on this app and the fact Im unfairly banned is troubling and has negatively impacted my social life. I would understand if I broke the terms of service but I did not and it needs to be fixed, this is unfair. Theyve given me no information or reply in years I keep trying ( including today ) and nothing. Please help me thank you so much!
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *************************************;22017221

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Users who are eligible to submit an appeal may do so by following the instructions for *********************** **************************************************************************************************************

The Tinder Terms of Use explain that Tinder may terminate your account without a refund of any purchases if you have violated this Agreement, misused the Service or behaved in a way that Tinder regards as inappropriate or unlawful, including actions or communications that occur on or off the Service" and "may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo"

Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.

If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. Submitting additional appeals after receiving a response, including through this channel, will not impact our decision.

Thank you for your understanding.

******************************************
*******************************************

Sincerely,

Match Group

Customer Answer
Date: 07/24/2024
I am rejecting this response because: They are giving me the same cookie cutter, copy and paste response. Im pretty sure a human didnt even write that but instead an automated response. There is no satisfactory customer service being displayed here. No unique answers or clarity was given. Not even a reason for the ban. Again, it was a unjust and wrongful ban against me. I did nothing wrong and I am unable to show them that because they dont answer. They give these copy paste responses. This is unacceptable to ban a user that has done nothing wrong and then not even tell them the reason for their ban and not get back to them. I even tried using the link provided above and its the same thing. It says I am banned and it gives me no reasons or ability to appeal, even though in the appeal center. It doesnt give me the option to even ask. Its is not okay that this business can wrongfully ban me and not give a reason or even see that it was wrong. They should have a human look at my ban and appeal it.
Business Response
Date: 07/25/2024
Match Group Americas, LLC
PO Box 25458
******, ** 75225
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint ************, Robert 22017221

Good Morning,

We are forwarding this response on behalf of Tinder, LLC

Appeals may be submitted through Tinder's ************** **************************************************************************************************************
All appeals are reviewed by a member of the Tinder team prior to a decision being provided. If the appeal request is denied or if the ************* is not available because the banned account is not eligible for appeal, the account will remain banned and any new accounts created will also be subject to termination. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

******************************************
*******************************************

Sincerely,

Match Group
Initial Complaint
Date:07/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2023, I was banned without warning from Tinder, and despite multiple attempts to contact ****** support and Match Group's support I was unable to find any answers to questions I had regarding the details of my ban. While I'm still not certain about why my account was banned, I believe it *** have been because I updated my profile to have a picture taken from my BeReal, which (unbeknownst to me) contained a URL to my BeReal in the image, something I think *** be against ******** Terms of Service.Some time after my ban (I think around a year later, but I'm not sure), ****** introduced an appeal system to the app, however, accounts banned before the implementation of the appeal center were ineligible to appeal.Since the appeal center was implemented, they've also introduced things like photo takedowns (for profile pictures that *** break the terms of service) and warnings, neither of which I was given. While I do acknowledge that I *** have broken the terms of service, and admit that if I did, it was a careless oversight on my part, I think a lifetime ban with no warning is a bit excessive.I enjoyed being able to use Tinder, and the other apps owned/managed by Match Group (which I have also been banned from as a result of my Tinder ban), and would love to be afforded the opportunity to enjoy their services again should I be able to come to a resolution with ****** regarding my ban.
Business Response
Date: 07/24/2024
TO THE BBB: This is a duplicate of BBB 21730441
Business Response
Date: 07/24/2024
TO THE BBB: This is a duplicate of BBB 21730441
Initial Complaint
Date:07/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** 06/20/2024, my account was suddenly removed without any explanation. I filed an appeal, but it was instantaneously rejected. Within seconds of filing the appeal, I was notified that my account would remain banned and that I would not be able to make any further appeals. At no point during my use of the app did I breach Hinges terms of service or community guidelines.I am kindly requesting that a supervisor review this specific case, as I have been a Hinge user for years and have always conducted myself respectfully, adhering to Hinges terms.I greatly appreciate your assistance and request a further investigation to determine whether I truly breached Hinge's terms, as I have carefully reviewed them and am certain that I have not done so at any point.
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *********************;22016011
Good Morning,
We are forwarding this response on behalf of Hinge.

Hinge has previously denied this appeal request.Please understand that this decision is not automated, and submitting additional appeal requests, including through this channel, will not impact our decision. As explained in Hinges appeal instructions, Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above.

************************************************************************************

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services." Furthermore, Hinge may "remove your access to our services without warning" if Hinge determines this action to be appropriate and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic,BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo
Please be advised that are unable to discuss further specifics beyond what was disclosed in the appeal decision in order to protect the privacy of our users and comply with the Hinge Privacy Policy.

We understand this is not requested outcome, but this account will remain banned. Any new accounts created will also be subject to termination.

Thank you for your understanding.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/24/2024
I am rejecting this response because:
There were multiple instances where I loaned my phone to an acquaintance who needed to use it for an extended period of time (2 weeks), and I suspect that any violation might have occurred while the phone was not in my possession. I understand that it was irresponsible to trust someone with my phone with direct access to my Hinge account, but I assure you that any potential violation was unintentional, and done while the phone was in the said person's possession. I can provide dates that the phone were not in my possession, if this would be helpful for the investigation. I would also be happy to put you in touch with said person, to verify this claim.
If my profile is reinstated, I ensure that no one else has access to my phone and apps, and am committed to adhering strictly to the terms. I deeply value the services provided by Hinge and am seeking your kind consideration in reinstating my profile.
Thank you so much for your understanding and consideration.
Business Response
Date: 07/25/2024
Match Group Americas, LLC
PO Box 25458
****************
July 25, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *********************;22016011

Good Morning,

We are forwarding this response on behalf of Hinge.

As previously explained, we are unable to disclose additional details due to privacy and security concerns.

We understand this is not the requested outcome, but we have determined that this account will remain banned. We believe our responses have fully addressed this request for reinstatement and we consider this matter closed.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Initial Complaint
Date:07/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My account was mysteriously banned for no reason . I am very upset as I used the account often. With little to no explanation was banned ,as per terms of services. I would love to just be able to use the app again. Im not looking for any refund or anything from my premium purchase. Just my account restored . Thank you.
Business Response
Date: 07/24/2024
Match Group Americas, LLC
PO Box 25458
****************
July 24, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *******************************;22015194

Good Morning,

Hinge members must submit appeal requests to Hinge by following the instructions at ***********************************************************************************
Any appeals submitted via social media or sent to individual Hinge or Match Group employees via email will be redirected to use the process outlined above. Users who have already submitted an appeal request will receive a direct response to the appeal via the e-mail address associated with the Hinge account. To correct any misunderstanding, additional inquiries or appeal requests, including through this channel, will not expedite the appeal's position in Hinge's processing queue or impact the outcome of any prior appeal decision. We recommend checking junk and spam folders to ensure receipt of communication relating to the appeal.

As explained in these Terms of Use, Hinge may "terminate your account without a refund if Hinge believes that you have violated these Terms, misused our Services, or behaved in a way that Hinge regards as inappropriate or unlawful, on or off our Services" and may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo

If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination.

***********************
*************************
****************************************************************************************************

Sincerely,

Match Group
Customer Answer
Date: 07/24/2024
I am rejecting this response because: my account was banned for no reason, I broke no rules , terms . Please explain why , no issue is being resolved or understood. Just some same ***** response you send to everybody
Business Response
Date: 07/25/2024
Match Group Americas, LLC
PO Box 25458
******, ** 75225
July 25, 2024
VIA ONLINE RESPONSE
Re: BBB Complaint *******************************;22015194

Good Morning,

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Although we are unable to provide specifics through this channel to ensure compliance with our Privacy Policy, further details of this decision will be provided via our appeal process if possible under this Policy.
If the appeal request is denied or the account is not eligible for appeal, the account will remain banned and any new accounts created will be subject to termination.

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Sincerely,

Match Group

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Match Group Americas, LLC is NOT a BBB Accredited Business.