Complaints

This profile includes complaints for Streetlane Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Streetlane Homes

  717 N Harwood St STE 2800 Dallas, TX 75201-6525

• 

  Streetlane Homes PM (Tennessee), LLC

  301 S Perimeter Park Dr. Ste 100 Nashville, TN 37211

  
• 

  Streetlane Homes PM (Nevada), LLC

  9890 S Maryland Pkwy STE 200A Las Vegas, NV 89183

• 

  Streetlane Homes

  2266 S Dobson Rd 215 Mesa, AZ 85202

  
• 

  Streetlane Homes PM (Nevada), LLC

  9890 S Maryland Pkwy STE 200A Las Vegas, NV 89183

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 4, 2022 I've began experiencing problems with some essential services. There is a busted pipe under the slab of the house due to the busted pipe my water resources were VERY limited. For the first 3 months I had no water at all. Several maintenance technicians came out to the home to try to see about the problem. On the fourth month they were able to get some water pressure in the home but it was only coming from the bathroom sink. There was no hot water at home in the home during the 6 months I was dealing with this issue, there was no water at all coming from the shower or kitchen. Nothing regarding the water supply was taking care of by the company. In January of 2023 the company came in changed the locks to the home during a continued hearing. I received new keys to the property on March 20 2023 and in less than 24 hours the company had my things removed from the home and thrown on the side of the road before I could get back the next day to get my things. Also noted in a letter sent from ***** services I have a week to try and have everything moved from the house and my things were thrown out in a matter of hours.

  Business Response

  Date: 03/31/2023

  Hi *******, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case 00216657 to our Senior Property Manager in SC for review and follow up of your complaint.

  Business Response

  Date: 04/11/2023

  Resident gave us notice that they were vacating the home. Once we received confirmation they are vacated tenant will receiving her full deposit back and a credit on her ledger for outstanding maintenance issue in the home.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Move out date was 2/5/2023 @ *********************************************************. Back & Forth with emails not getting answers to questioned asked. In the last one asked why I was being charged for Cleaning of $275.00 & Landscaping of $250.00. Submitted pictures of the house after I had cleaned it. And picture of the yard. Yard is exactly as it was when we moved in. Home was exactly as we moved in. Over all I feel I'm I do a refund back of $704.20 for the credit of days paid ahead on lease, Security Deposit of $999.00, and the Pet Deposit of $300.00 for a total of $2003.20.

  Business Response

  Date: 03/30/2023

  Hi *****, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case 00216844 to our Senior Property Manager in SC for review and follow up of your complaint. 

  Business Response

  Date: 03/31/2023

  Per Senior Property Manager:  A check was mailed to the tenant's forwarding address on 3/16/23 for $1478.20 and that check includes both her security deposit of $999.00 and pet deposit of $300.00. Photos show the home's state and where those charges are valid. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just moved into home 2 days in discovered home is full of mold. Lease has been signed. Need to know next move. Home could be unlivable.

  Business Response

  Date: 04/07/2023

  Hi *****, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case 00216652 to our Senior Property Manager in GA for review and follow up of your complaint.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  no heat on home since Oct 17

  Business Response

  Date: 03/17/2023

  Hi ******, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in ** for review and follow up of your complaint.

  Customer Answer

  Date: 03/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  i've contacted that email several times . they are said "pay the rent or they will be filing a eviction". I have a 2 year old in a house that's not even in living conditions because it can't get warm(60-66 degrees) why am i paying **** + 30/per day late fees & can't even keep my daughter warm. it needs to be fixed & the billing needs to be adjusted.

  Business Response

  Date: 03/20/2023

  Please email the new ********* Property Manager at:
  **************************************************
  
  Put your address in the subject line.
  
  Tell him the issues.
  
  Thannks
  

  Business Response

  Date: 03/22/2023

  Hi Dialla, your feedback is very important to us. We have assigned internal ******** to our Senior Property Manager in ** for further review and a prompt response to your complaint. Thank you.

  Business Response

  Date: 03/27/2023

  In response to Diallas message. We have serviced this unit on at least 4 occasions as can ******** above. The reports we have are that it is providing heat, however, it is not running very efficiently. (We have this unit scheduled to be replaced this week, which I believe you were aware of ). Although a maintenance request such as this would not warrant a concession, I am happy to try to help you with a $500 concession to help with any inconveniences on scheduling. I would happy to add this today for you. Have a good day.
  
  

  Customer Answer

  Date: 03/28/2023

  I am rejecting this response because:   

  Business Response

  Date: 04/19/2023

  Hi Dialla, your feedback is very important to us. We have re-assigned internal case 00211312 to our Senior Property Manager in ** for further review and a prompt response to your complaint. Thank you. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed this compay about replacing the hot water heater. It leaks and is rusted out at the bottom. The hot water runs cold within minutes of using it.They sent someone out, the only thing the repairman did was replace a valve, but since then it has gotten worse. I have complained excessively. They keep saying they're waiting on an estimate, it has been almost a month and my family cannot continue to take cold showers. Please assist me in any way that you can. Also, is there any way we can break our lease without penalties because they do not make repairs in a timely manner but they recieve their rent each and every month on time.

  Business Response

  Date: 03/17/2023

  Hi ********, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in GA for review and follow up of your complaint.

  Customer Answer

  Date: 03/21/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They did come and replace the water heater, but the reason why I am not accepting their response is because there are numerous repairs that need to be done in this house and they are not repairing them.
  I have also sent in a repair request for the floor in the bathroom, it dips, which cause the tub to be lopsided. There are many places in the house where the floor dips, I told them about that, also
  Someone called in Friday, the 17th claiming that someone will be contacting me about the floor and they haven't yet. This could be a nice house if repairs are done. I am tired of paying **** monthly and on time for the repairs to not be done.

  Business Response

  Date: 05/16/2023

  Hi ********, your feedback is very important to us. We have assigned internal case 00275878 to our Senior Property Manager in ** for further review and a prompt response to your complaint. Thank you. 

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my entire due balance on the 2nd of March. Several days later they added an additional balance and said it was due the first and immediately hit me with late fees stating I hadn't paid on time when I was given no opportunity to pay on time or no notice of what the balance was until after it was already past due and had been assigned late fees.

  Business Response

  Date: 03/15/2023

  Hi *****, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in IN for review and follow up of your complaint.

• Initial Complaint

  Date:03/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Streetlane Homes is demanding payment outside of the contract with intention for the money to be paid back later. Our contract with Streetlane Homes ends on 03/13/23. We have made contact trough email and certified mail that we will not be renewing our contract with the company. We have received return email as of 01/25/23 acknowledging intent to vacate and stating "The full monthly rent amount will be posted to the ledger during the move out month in case the move out date changes. You may pay the pro-rate amount or full and will be refunded in the security deposit." We have paid the pro-rate amount as of 03/01/23 (due date of payment). We have a conformation email from streetlane homes that our payment was received. On 03/05/23 street lane homes has sent us an automated email informing us that we are late with our payment and will be charged $10/day until we pay the fee. We have an additional charge of $35 as of 03/07/23 for notice of late fee. Streetlane Homes makes contact very difficult, which makes follow up near impossible. The late fees and additional charges appear to be scare tactics meant to intimidate residents into giving them additional lines of credit. Streetlane homes already has a deposit that was paid at inception of the contract and has no reason for demanding additional funds at the end of the lease.

  Business Response

  Date: 03/17/2023

  Hi ******, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in AZ for review and follow up of your complaint.

  Customer Answer

  Date: 03/20/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Streetlane Homes has reached out by phone stating that we likely got ahead of ourselves with this BBB complaint. Their policy is to post additional days of rent in the case that the tenant is not able to get out of the home by the move out date (in our case this is 17 additional days of rent). The late notices and fees are automatically generated if the tenant does not pay the pro-rate and the additional month to month rate for residence. The representative said that the additional fees will be reconciled during the security deposit disposition. They also say that the policy is to return the month to month payment and remaining security deposit within the 14 days after move out.
  
  Streetlane homes did also make contact through email on 3/15/23.
  Tenant: Just to be clear. Do we have any balance from our lease that ended 03/13/23 that was not paid in full? The emails, balance statements, "late fees" and late fee notice charges are confusing.
  
  Streetlane:I believe everything looks good as far as the portion you paid for March. You will get a final statement of accounting once disposition is complete. You should not have received the most recent email. It went out just before you were changed to "past" in our systems,
  
  None of my concerns have been addressed. The best answer I have received for my own payment has been indecisive at best. As far as the practice of over charging tenants, Streetlane Homes confirms that this is normal to be charged extra.
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave notice to Streetlane Homes via the resident portal that we would be leaving the home we rented (we were on a month-to-month rental basis) at the end of December 2022. I received emails in ******* stating that I was behind on rent and that eviction proceedings would be started. I tried calling but could never get anyone on the line and I also replied to the emails I was getting to inform them that their records were wrong. Finally, I got a Security Deposit Disposition Form this week, but it has our move out date as ******* 30, 2023, and states we owe $2271.37 for ******* rent plus various fees. The number listed on the form to contact with questions or issues is invalid because they do not accept customers over the phone. The telephone prompts tell you to send an email. So, I sent another email today with proof (attachments) hoping to resolve this matter but I'm not sure that anything will be done.

  Business Response

  Date: 03/09/2023

  Hi *******, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in IN for review and follow up of your complaint.

  Customer Answer

  Date: 03/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The home we rented was in **************, not *******. We moved from that home to *******. The address of the home I rented was ***************************************************.

  Business Response

  Date: 03/11/2023

  Hi *******, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned a new internal case ******** to our Senior Property Manager in SC for further review and a new follow up of your complaint. Thank you.

  Customer Answer

  Date: 03/13/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Until I have been contacted by the Senior Property Manager and this issue is resolved, I do not accept this generic response to my issue.

  Business Response

  Date: 03/14/2023

  My apologies, we cannot find this address in our system. Is it possible this property belongs to another investor? The complaint originally came to the ***********, we do not have such an address there. I was able to find the 2nd address she mentions in her email in **************, but that home is vacant at this time. My apologies I cannot help at this time. Please let me know if there is any better information and I happy to help where I can.
  
  
  
  ***************************
  
  Senior Portfolio Manager
  
  ****-************-********* Markets
  
  Streetlane Homes
  
  ********************************************************
  
  Suite 2800
  
  ******, ** 75201
  
  ****************************************************

  Customer Answer

  Date: 03/14/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes the home is now vacant, I was the last tenant and have been trying to resolve the billing error as Streetlane is charging me for rent (plus fees) for ******* when I left the home in December following a 30 day notice - as stated in my original complaint. Did you even read my original complaint? I have been emailing several departments to get this resolved to no avail so I'm taking this issue through BBB.

  Business Response

  Date: 03/20/2023

  Per Senior Property Manager, Move out date has been revised to 12/28/22 and charges have been adjusted to resident ledger accordingly. Thank you.

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The listed company has been unresponsive. I paid a deposit of ******** for a rental home that they had listed the fee was paid on 02/17/2023. The first month was paid on 02/23/2023 in the amount of $1565.00 that included a admin fee. On March 1 was the initial move in date and the first time i visited the home to *******. Upon inspecting the home Black Mold was discovered throughout the home in all of the bedrooms and closets and in both bathrooms under the sinks and behind the vanity interior walls. The home had areas where they painted over the mold so they were aware the home was infested with mold and was unsuitable for living being that Mold can cause harm to the human body. The company has not returned a call or email in regard to ensuring my refund is returned. I provided them with pictures of the home on 03/01/2023 at 11:46AM they were notified and as of today 03/06/2023 nobody has responded or emailed me back to correct the issue. 20 emails have been sent and 3 voicemails have been sent all unresponsive. The house is unsuitable and i am seeking a full refund because i did not move into the home at all.

  Business Response

  Date: 03/07/2023

  Hi *********, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in GA for review and follow up of your complaint.

  Customer Answer

  Date: 04/11/2023

  From: ************************* [mailto:**********************]
  Sent: Thursday, April 6, 2023 3:35 PM
  To: *********************** <*******************************************>
  Subject: Re: BBB Complaint Case# ******** (Ref#**-90800650-********-3-210)

  As of today Streetlane has not processed my refund and has not responded to me via email or phone.
  

  Sent from my iPhone

  From: ************************* [mailto:*******************************************] 
  Sent: Tuesday, March 7, 2023 8:53 AM
  To: Better Business Bureau <*************************************************>
  Subject: Re: BBB Complaint Case# ******** (Ref#**-90800650-********-3-210)
   
  Here are pictures from the home.
   
  [Attached]
  Sent from my iPhone

  Business Response

  Date: 04/12/2023

  Hi *********, your feedback is very important to us. We have re-assigned internal case 00205735 to our Senior Property Manager in ** for further review and a prompt response to your complaint. Thank you. 

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a house managed by Streetlane Homes at *** ******* ***** ******* ****** ****, Texas, with documented mold contamination. Since moving into the home, we have been exposed to toxic mold and in the past few months this has escalated into sick building syndrome. Over the past four months, I have been prescribed azithromycin for "upper respiratory infection," and methylprednisolone for respiratory issues and a persistent cough, plus daily *******; however, my respiratory issues continue to persist living in the contaminated home. The doctor's notes from my last visit state: "Patient presents in the clinic with cough, congestion, chest congestion, sinus pressure as well as headaches and fatigue." Laboratory tests for Covid and Flu are negative. The other tenant of the home also has documented health impacts, including a documented allergic reaction to the toxic molds. Streetlane Homes was notified of issues with the property's HVAC in July 2022 and of mold coming out of our vents in November and December 2022 and January and February 2023. Mold remediation professionals have told us not to occupy the second floor due to the extent of the contamination and that this toxic mold will negatively impact our health. While Texas law generally considers 7-days the appropriate time to resolve a health and safety issue, Streetlane Homes has been notified numerous times over the past several months and the health and safety issue is still not resolved. Streetlane Homes has not taken action to remove the toxic mold from a house that is not safe and that we are required to pay full rent and utilities of over $2500 per month. We would like compensation for this loss and our expenses. We have third-party documentation of the toxic mold in our home, documented unplanned moving costs, and documented medical bills. Most importantly, we want the home repaired so others do not have to endure what we have dealt with for months.

  Business Response

  Date: 03/07/2023

  Hi *****, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case ******** to our Senior Property Manager in TX for review and follow up of your complaint.

  Customer Answer

  Date: 03/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Streetlane Homes did not remediate the toxic mold in the home creating a documented health hazard. We have documentation of health impacts and associated bills. We have documentation of the additional costs associated with this documented health hazard. Streetland Homes refused to share mold and air quality testing results and have refused to compensate for damages.

  Business Response

  Date: 03/16/2023

  Email was sent to resident stating that early termination of any lease is subject to penalty equal to two months rent. We understand that mold is a high concern so due to the circumstances, resident were offered the option to terminate the current lease penalty free. This offer was emailed to resident a few weeks ago by a member of our team, including an additional option to transfer to another home, subject to availability.
  This offer still stands. If resident would like to take advantage of either offer, please let us know as soon as possible.

  Customer Answer

  Date: 03/27/2023

  This is to document that we have not been reimbursed for our security deposit and associated moving, loss of property use, and health/personal injury expenses associated with Streetlane Homes negligence in the persistent toxic mold exposure at *** ******* ****** ******* ****** ***** ********* ******, Texas 77573.
  
  Streetlane Homes were aware of the toxic mold exposure for months and failed to provide copies of their laboratory results to the tenants, ***** ******* *** ****** *******, knowingly endangering their health and safety. 
  
  The attached documentation shows that on February 3rd, 2023, after Streetlane Homes failed to make the home safe for occupancy and failed to provide documentation to the tenants of the health hazards in the home, a third-party was contracted by the tenants to conducted a sampling study. The report states:  "After laboratory analysis of the air and surface samples, it has been determined the project site has an active growth of Chaetomium and Cladosporium." The attached letter from the ****** *** ******* ********* ******, dated February 24th, 2023, is just one example of the many medical reports documenting the health impacts on the tenants caused by Streetlane Homes negligence during their occupancy of the Streetlane Homes managed property.
  
  We have notified Streetlane Homes multiple times regarding the health and safety issues associated with this house. Streetlane Homes did not repair the home and, following the third-party report received on the toxic mold, we were forced to move out as soon as possible due to confirmed health impacts associated with the house, ending our occupancy on March 11, 2023, less than a month from receipt of the report and confirmation of health impacts associated with toxic exposures at the property, *** ******* ****** ******* ****** ****, Texas. This unplanned move was expensive and stressful.
  
  Better Business Bureau case number ******** *** ******** are associated with this toxic mold exposure in which Streetlane Homes failed to act. Note, the Better Business Bureau states on their website: On March 21, 2022, BBB submitted a written request to the company (Streetlane Homes) encouraging them to address the pattern of complaints. See additional business information: ******************************************************************************************* 
  
  Based on discussions with HVAC technicians, we understand the AC units installed in 2022 are improperly sized for the size of the house.  Multiple HVAC vendors have told us that the home should have no more than 5-ton AC unit(s) in total given the size of the home (~2,750 square feet). However, Streetlane Homes installed EIGHT-ton AC units (5-ton and-3 ton) late summer 2022.  We understand this is creating a situation where the AC units short cycle and create a very humid condition in the house where mold grows. Ref: attached photographs of the AC unit serial numbers.
  
  This is to document that Streetlane Homes is negligent and, based on the Better Business Bureau, have a history of poor customer service, so much so that the Better Business Bureau issued a written request to Streetlane Homes in March 2022 to make improvements.
  
  As a retired, disabled military veteran with documented health impacts, and with the documented health impacts of my partner, I am extremely concerned that given Streetlane Homes history of poor quality service as documented by the Better Business Bureau and our own troubling experience of Streetlane Homes negligence in failing to remediate health and safety issues at the property (*** ******* ****** ******* ****** ****, Texas), Streetlane Homes will continue to fail to properly notify other tenants and prospective tenants of the health and safety associated with their properties. 

  Business Response

  Date: 04/06/2023

  Hi *****, your feedback is very important to us. We have assigned internal case 00224432 to our Senior Property Manager in ** for further review and a prompt response to your complaint. Thank you. 

  Business Response

  Date: 04/06/2023

  Per Senior Property Manager: 
  Good afternoon, Security deposit dispositions and any refunds due are provided within 30 days after move-out. Our team was alerted via email, by yourselves, March 11th that stated the home had been fully vacated. Our systems show that your account was processed on March 24th, so you should receive the funds within the next few days if not received already.