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Business Profile

Restaurants

Wingstop Inc. (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 30% of the total complaints filed.

Complaints

This profile includes complaints for Wingstop Inc. (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wingstop Inc. (Corporate Office) has 560 locations, listed below.

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    Customer Complaints Summary

    • 472 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a family meal. Told it would be ready in ***** minutes. Arrived after 60 minutes, told it was not done and would take another 30 to 40 minutes. Asked for a refund for food that was not prepared. Told that "We don't do refund, wait or go"

      Customer Answer

      Date: 08/01/2024

      Here is the order information 

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was incorrectly placed at the location on ******************** in **************, **. I called and immediately canceled the order and placed it at the correct location. I was given an attitude, hung up on twice and have made several attempts to speak with the District Manager.

    • Initial Complaint

      Date:07/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday June 7th and order was placed online for $250 and the store could not give a receipt. I've contacted the customer service number 5 times and each time they say they will expedite my claim and someone will contact me. No one has gotten back to me via phone or email. I have to have this receipt as it is a corporate credit card and we have to have it for audit purposes. I need help getting this taken care of,

    • Initial Complaint

      Date:07/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father and I was at a Wingstop location at ******************************************************************. We participated in the "Wingstop Wing Day, from my understanding the offer was u were giving five free wings with any purchase when you use the code FREEWINGS. We both used the free wings code. We drive home and there were only 5 wings in the bag. We go back to the location and the cashier said the deal only works if you order a combo. Which that seems highly inaccurate. That Wingstop was particularly busy and I feel like they were saying anything to get us out the door. I've done this deal before in the past and never had a problem. I even showed her my receipt and she insured me I was mistaken. I didn't buy the combo so that's why I wasn't given the 5 additional wings.

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      FALSE ADVERTISING! I tried to order 5 Classic Wings and then 5 more classic wings free. They told me I had to order at least 10 wings before I could get the 5 free wings or a family pack. Their add clearly says 5 free wings with ANY chicken order. I tried to place a buy one order to get one order free and they would not do it. I tried it first on their website and it said invalid promo code. Then I went inside the restaurant and the rude girl behind the counter told me they would not honor it either.

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online for pick up today using the promo code FREEWINGS to get a free 5 piece wings added to my order. I ordered a chicken sandwich and 5 boneless wings and added them to my cart. I entered the promo code exactly as written above and checked out. I set my pick up time for today at 6:30 PM. When I checked out the promo code was not applied and I paid full price. When I tried to call the shop to change/cancel my order the phone number *************) was deactivated so there was no way to cancel my order. I called Wingstop corporate office and they were not able to help me, and they confirmed the number they had is the same as the one I called, which is inactive. A business having a deactivated phone number is unacceptable.

    • Initial Complaint

      Date:07/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wing stop in ************ on broad and *********.. food was not cool all the way.. customer service is horrible.. closed the store and stopped taking orders at 10:30 told people to get out the store due to the manager mopping. No net over his ***** while servicing people food.. just nasty

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at this Wingstop on 07/14 at 6:35 pm. I paid and got a confirmation for my order. I got an update through text stating that my order was picked up and on the way, 5 minutes later I got an alert that my order was cancelled due to no address to drop off the food. I called the location 14 times and no answer. I called again 2 days later and they said that there was no power and the manager was automatically doing refunds because there were over 20 orders that were processed online even though they were closed. I have yet to get an answer although I have called even more and still no refund.

    • Initial Complaint

      Date:07/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrived to wing stop ************. And entered into the restaurant to place an order. Upon trying to place an order was told to me and several other s that there were short staff and can only get 4 wings. Several people walked out. While sitting there I had another customer walk out and informed to me that he asked to buy 3 ranch cups. The worker said that he had to pay $5.00 and the price for one was .*************. The customer informed to him the price was 5.00 for three take it or leave it. The customer walked out and was upset. The two sales people were very rude and was only doing DoorDash orders.

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30th, my bank card was used to purchase an order from Wingstop, Germantown, Md in the amount of $54.94. This purchase was unauthorized. The Wingstop was immediately contacted and the order was cancelled. We were told that the $54.94 would be credited back to my account. After 2 attempts the money has not been returned. The last four digits of the card used is 7631, however that card has now been closed.

    Wingstop Inc. (Corporate Office) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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