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          Texas Pergola Co has 1 locations, listed below.

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            Business ProfileTexas Pergola Co

            Pergolas

            Contact Information

            311 Ave C

            El Campo, TX 77437

            Visit Website
            (832) 779-4069

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            311 Ave C, El Campo, TX 77437
            BBB File Opened:
            10/22/2020
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            12 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            07/12/2022

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            We signed a contract with Dawn Sells of Texas Pergolas on January 19, 2022 for doing concrete, pergola and outdoor kitchen. The work on my project which was contracted to complete by April 15 but we still have major pieces outstanding. The driveway extensions/concrete and pergola was built in March but nothing has been done for the kitchen yet. No work has been done since April 1st week and we have lost more than 12 weeks now! The advance for the kitchen was paid in March and that work hasn't even started yet. DATE ACTIVITY DESCRIPTION QTY RATE AMOUNT Expected completion: April 15 Goal: March 21-25 Dawn has been so evasive and scant in her updates! Despite my regular attempts, she hasn’t been back to work in more than 3 months now. Her text updates do not have any specific details that I ask for and she hasn’t been able to deliver by any of the planned completion dates. She was supposed to update me every week on the progress and delays but I am yet to get a real update after the first week of April.
            Read More
            Read 11 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Raj S

            02/19/2023

            Hello Friends , please stay away from these people . There are quite a few projects they left project unfinished my project is one of them . Also there are quite a few project they took money and never started. You can call Harris , Fort bend , Wharton county and you will find many cases filed against them. I have attached pictures how they left my project. I hired them on April 14 and after 9 months they left project and last 3 months they did not even come to project or communicated when they going to resume. These people are very unprofessional and goes with multiple names Texas Pergola Co , Pergola inc , Sells Co, so stay away from them. They are Fraud. Don’t hire them if you are looking for any home improvement. I wish there is option to put 0 star option. We
            Read 1 More Customer Review

            Local BBB

            BBB of Greater Houston and South Texas

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