Business ProfileforAppliance Doctor

On Monday, October 30, 2023, ************************* came to look at my ******* freezer. At that time, the freezer had an ice buildup on the left side. ************** said I needed a new door seal and new drawer slides. The cost with parts and labor was $607.68. ************** requested a $300 deposit which I paid via venmo. He said the parts would likely be in on Friday, 11/3/23 and I asked for the work to be done on Monday, 11/6/23. On Wednesday, November 11/8, the freezer stopped cooling properly. I called ************** on Thursday, 11/8 and got no answer or return call. He texted me Friday, 11/9/23 and I explained what was going on and inquired about the parts he was to have ordered. He said he would check on them and I asked if he could look at the freezer again on Monday, November 13 late in the afternoon to diagnose the new problem. I had started investigating online and discovered it was likely the evaporator fan causing the new problem. Monday, November 13, I texted ************** asking what the cost of the fan might be. He said it was $89 and no additional labor charge to install it. At this point I decided repairing was not the best option and decided to replace my refridgerator. I texted ************** and asked if my deposit was refundable less the service call. He said he had already ordered the parts. I asked if they were in and he said they were. I said I would like them returned - that due to the additional issue of the evaporator fan, the repair was too costly for a 12yr old refridgerator. I asked for a refund via venmo - stating that I would pay the service call but ************** did not respond. He has not responded to my texts or phone calls since 11/13/23. He is currently working in the ******* ** area - but the address on the email receipt for my deposit is ************************************************************. I found ************** through Appliance-pros.com.