Complaints

This profile includes complaints for Asset Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Asset Living

  4971 Martin Luther King blvd Houston, TX 77021

• 

  Asset Living

  5151 San Felipe Ste 2050 Houston, TX 77056

• 

  Asset Living

  675 Bering Dr Ste 200 Houston, TX 77057-2268

• 

  Parcside Townhomes

  2500 Central Park Ln Ofc College Station, TX 77840-4068

• 

  The Paddock on Park Row Apartments

  420 W Park Row Dr Arlington, TX 76010-4106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex refuses to fix anything which almost resulted in a fire. My dryer hasn't worked since I moved in, and it needed HVAC cleaning of the vents. I filed a complaint with Asset Living to try and get things done at the end of 2023 and earlier this month around 01/02/24 my dryer was finally "fixed". Apparently everything was fine a couple days ago so I started using my dryer. Well, I woke up after putting some clothes in and going to bed and it was smoking. The lint was starting to catch on fire.They refused to get the proper HVAC services and risked my life to save a little money. They let the maintenance men do HVAC and I guarantee none of them are properly trained or certified. Asset Living needs to be shut down. This is ridiculous. None of my floorboards are connected, so I can't mop because they warp and raise and it's destroying the floor. There is a leak in my skylight that they refuse to fix and there is a bubble behind the paint because of it, this place is a dump and they lied about remodeling. It's ******* disgusting that they get away with being slumlords professionally.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived @ Mills House Apts for a year, I moved in October 19,2022., but I gave them a despoit of $150 & now, they trying to keep my money, cause on November 3,2023 I moved out but on November 27,2023 I spoke to someone & they told me, I owed a balance of 1200., but I don't see how, when I'm on Housing & I paid only $130 & I was on time every month, but Dallas Housing Authority pays the big portion of my rent and I don't no, Why they saying and trying to keep my despoit? I paid the deposit on 9/23/2022 & moved in Mills House on October 19,2022.. I'm coming to BBB company to see if yall, Can please help me to get my deposit back? Like, I was told by the assistant manager Mrs Elizabeth ******. Thank u!! Sincerely, Caroline ****** caroline.**********@gmail.com 36** **** *** **** **** **** ******************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at gateway place apartments (phase 2) since October 2nd 2023 It is only a few days away from January 2024 and the key cards I was given to access the gym,pool,dog park,dog spa They have not worked since moving in. I have told the manager in the office here at gateway place They haven’t done anything to resolve the situation Haven’t even offered a discount on rent because I can’t use the offered amenities. I have called the regional manager for asset living Her name in Rachel ******* 3 calls and voicemails over the course of a week and no response I have then called Rachel’s supervisor With no response This company seems to not care about you once you sign the paper work God forbid my heat stops working because I doubt they will do anything about it

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without a Kitchen light for a year now with a lease ending at the end of January 2024. This is a health concern because I do not have adequate light to properly clean my kitchen and my toliet is constantly running and missing up that we have to manually fix the toliet and this is unacceptable. I keep getting asked to pay a balance in which they created out of their negligance billing practices and instead of taking responsibility for their actions that want to charge me. I have paid all rent that I received so I do not owe any money. I feel like they are refusing to fix my issues out of retaliation which is a violation of the T**** ****** *** ******** ****** ** *** ***** ******** **** This section goes over a landlord's duty to repair or remedy. ******* ****** ** *** ***** ******** **** **** ******* ** *** ***** ******** **** discusses landlord liability and tenant remedies, as well as the procedure for requesting repairs. ******* ****** ** *** ***** ******** **** requires a tenant to take several steps before the landlord is considered to be liable to them. A landlord's liability allows a tenant to to take certain actions like ending the lease or deducting the cost of repairs from the rent. The following steps must be followed before the tenant can take any of those actions: ." Section 92.331 of the Texas Property Code and Filing eviction proceedings (unless in certain circumstances listed in ******* ******* like when a tenant is behind in rent, has intentionally damaged the property, or remains in the property after their lease has ended); Depriving the tenant of use of the premises; Decreasing services to the tenant; Raising the rent or ending the lease; or "[E]ngaging, in bad faith, in a course of conduct that materially interferes with the tenant's rights under the tenant's lease." ******* ******* ** *** ***** ***** ********** **** ******* ******** "Rent Control," sets out when a municipality may enact rent control ordinances. ***** ******** ***** ******* *** ********** * This subchapter prohibits landlords from retaliating against a tenant for exercising a right given to them by law or by the lease. These rights might include requesting repairs, complaining to a governmental agency about building, housing code, or utility problems, or participating in a tenant organization.

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ********, ******************************************************************************* ************************************************************* am writing to express my dissatisfaction/frustration as a tenant at Candle *****.past year, I fulfilled my lease agreement obligations, paying rent on time,but have faced numerous issues that have not been appropriately addressed, leading me to file this formal complaint against both Candle ***** Apartments/Asset Living.1st the illegal towing that occurred.Despite parking my vehicle in my space, w/documentation/registration, still unlawfully towed.was assured by management would be reimbursed/encountered multiple maintenance issues in my apt not been resolved,submitting numerous work orders, complaints, several calls to the management office.neglectedmaintenance requests resulted in prolonged discomfort for me as a ********* persistent efforts to have these issues addressed, management has hung up on me refused to take my ******** addition to the aforementioned issues, I recently submitted a properly completed 60-day notice to terminate my lease and move out as per the terms of the lease agreement.I had planned my move-out accordingly.I have been informed that I am now required to remain living at ************ Apartments for an additional two months, with an increased rent. This sudden change in the terms of my lease agreement is unjust and goes against the rights of tenants.According to the lease agreement provided to me, if a maintenance request is not resolved within 7 days, the lease becomes null and void. Given the repeated and ongoing negligence in addressing my maintenance concerns; I expect immediate reimbursement of the towing fee and a full month's rent refund as compensation for the failure to fulfill my work ********* looking to get an apology from the apartment complex, and the property management company, and the pay from the 2 days of work I missed because of my car being towed. Sincerely,****** ********

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $1600 a month to live ******* **** ****** ** ******* *** ** ****** ** which is managed under Asset Living. This management company has never responded to any calls or email until the last few months when I started threatening legal action. All the residents in this apartment are on a group text and everyone is going through the same things. No one has good cool AC. Every resident still living there (small community so about 7 or 8 people) has said this apartment management doesn't respond to their requests because the office is not on site and everyone has talked about suing or filing a class action lawsuit. People have posted how horrible this property is on the ******** *** and everyone has said to go to the media or get lawyers. We have been living in 80 degree temperatures inside our apartments for months as they said it was the best it would get during the summer.. and mine in these last 2 weeks has gotten up to 95. It became completely unlivable. I had to stay in hotels. I let my one contact/property manager know and she responded saying " I can't control Mother Nature so we will release you from your lease, but we'll send people out to take a look". They came out and nothings changed. My thermostat is still reading 88 degrees. At first the AC company said the condenser was completely shot, but after they talked to the apartment and came back today, they said it was "the blower". Well... myself and my animals are still suffering and living in unlivable conditions because this management company is cheap and simply doesn't care to ever fix anything or respond whatsoever up until you start threatening them. Not only that, but this place has become a homeless encampment. We have seen naked homeless people showing with the water hose inside the court yard because the back gate constantly remains open. Whats the point of a gate if it's never working... It's all around the worst management and property I've ever lived at.

• Initial Complaint

  Date:08/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven’t been able to receive my mail for the past 3 months and I’ve called code enforcement and I’ve called the US postal service and told me to call the Better Business Bureau

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 2 year lease with my brother as a co-signer, not a resident. They added my brother as a resident, which is not true, he was only the warrantor. Because if this their third party utility service ********** has been charging me rates for 2 occupants, which is not correct. I contacted the Property Mgr of the Community on several occasions, but my request has fallen on deaf ears. This is not correct nor legal.

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I asked Murlinda for another set of keys, she said it will cost $50 but it will be replaced, I told her no, I need a second key. I also asked to end my tenancy which is something I have been working on since I move here due to safety reason, this property is not safe. Last night the front door was locked but I had the key inside my unit, I had called all of aspen website, researched their page to see what after hours service they were offering. I recalled that I seen a cell number in Murlinda's email. I texted her asking to open my front door and she said I have to contact the on call emergency, I asked her for the number since then she never replied my text. I have the text messages. I then asked my daughter to go knock on the door of the one of the workers that live there. Keep in mind I was at work and I have to leave my patients to deal with this duet to the fact that Murlinda is refusing to provide me with a number for on call emergency if it really existed. Before moving in here I did speak to the agents about my 15 year old daughter and it was ok with her.  ***** ******** broke into my unit with no notice and there was someone in the room when the broke in there because they are unprofessional and have no skills and how to problem solve and trouble shoot. According to new york state law a family can occupy a room maximum of 4, So Murlinda cannot come and bully me into paying more money to live here. On my move in day I realize that the door close to the unit is locked I asked her to unlock it so I can move my belongings, Murlinda told me to drag my belongings all the way around to the entrance of the building to get in my unit, I told her I am not doing that.

• Initial Complaint

  Date:11/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March, 2022. Asset Living is a management company that now manages The Edison, Been paying my rent on time for 3+ years now, just fine. This property has gone through maybe 3 different management teams since COVID peaked (they keep rotating) One evening I receive a "letter" taped to my door telling me "LAST NOTICE OF LATE RENT DUE NO LATER THAN 3RD" It was the 1st time I had ever seen this so I was confused as to how it was "last notice" (I get this late September 2022) I Regrettably threw the paper away (it would have been great evidence) I emailed the front office about the letter asking how it was "last notice" expecting them to apologize for the threatening letter and explain, their reply was disappointing (they didn't apologize and accused me of avoiding those charges) Days later I emailed them requesting a copy of that threatening letter for my records, no reply. Office staff has no accountability, it's pathetic Since I emailed them, instead, they drafted a new "First notice" letter with all the charges (Clever, no shame staff) By then, I had investigated and already discovered what the charges were. The portal to pay rent had failed to generate water & gas charges for months, so all i was paying was the base rent? (I pay what the portal asks me, nothing more) All those months of water & gas amounted to $200+ dollars. Office staff doesn't have the professionalism to at least tell me "we are sorry the system never generated those charges Mr. Espinosa" Add insult to injury, for the FIRST time since being wrongfully accused of avoiding water & gas charges, the property had the audacity to charge me a LATE FEE. Ridiculous. I calculated rent + the water & gas from the current month, paid my rent ON TIME and left the pending balance ($200), but NOW, its higher since i been charged a late fee. Now its $523.91 and got a call from the office asking when i will be paying the amount. As of 11-18-2022, I received 2 Eviction emails from the Edison