We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

New Car Dealers

Gillman Acura of North Houston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****Team Gillman Acura- Uses fictional bait cars to get you to the lot.****

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2011 ***** IS250 and was financed at a very high interest rate which I was okay with still but I was not okay with all the underlying issues that I was unaware with I have spent roughly close to $4,000 in repairs and have not had the car a good 3 years I haven't had suspension work done radiator thermostat which I know isn't much the suspension work was a lot and then I was just informed 2 weeks ago that all four of my axles were bad and needed to be replaced not along with shocks had work around the gaskets so the car was costing me too much and repairs so basically I was sold a lemon when I reached back out to the salesperson that sold me the car he told me he could get me into something else more up-to-date but I would have to pay out of pocket $3,000 more dollars to be able to get into that car so at that point I noticed that he was only concerned with getting more money out of me along with the commission he had already gotten out of me no concerns no anything about selling me a bad car but just happy to make money off of a person and all of this was done online which is the way that everyone is doing business now like carvana and everyone else so to experience this was quite a bad experience for me to purchase this car was my dream car so I was very excited to say the least to be able to find one so I'm sure when ******* ******* the manager over internet sales at Team ******* acura used car dealership saw my inquiry he didn't hesitate show me all the good things about the car and all the things that he stated have been performing on the car before it arrived at my door I later found out had not been done which of course with it being a used car the warranty really wasn't nothing I did get a second warranty which I purchased on my own and that did not cover anything as well when I took it to the ****** dealership the price for all of the repairs was over $10k so me making this complain against team ******* Used car department in Houston ***** is a valid one

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used vehicle from Acura and was told the vehicle was serviced by Acura's Service Department and all was good, I was never told that it had sludge in the engine. The car has been given me problems, so I took it to Infinity who told me the car has sludge in the engine as this was the last service report on it. Acura received the service report but never told me about it, which would have given me an honest opportunity to turn that vehicle down. I took the car to Acura once again to ask for assistance and an exchange since I was sold a vehicle under the pretense it was a good vehicle. When I arrived to Acura the car stopped and would not restart. Acura offered me nothing, even though this stills a financed balance of 20,000 remaining. They did not care that I was a middle class working human being asking for what is right and fair. The General Manager never called nor came to talk with me regarding this painful hardship they put me in.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/28/23 I bought a 2012 Tundra sr5 from Honda North Gillman and returned it to the dealer because it started showing problems and I wasn’t pleased with the truck. I asked for my money back , but they wouldn’t do so, so instead offered me to trade in the Tundra I got from Gillman for another one at the same dealer. Now note I traded in my 04 Toyota Corolla for the tundra. So I didn’t have much options at the time because I had to go to work the next day. Initially I put a down payment in a check of $12,000 plus $500 for my trade in adding to $12,500 as the total down payment. Now when I found a replacement for the Tundra they told me my contract/payment would be exactly the same sine I got a 2013 Ford 150 for the same price, but that wasn’t the case. When reviewing the second contract my down payment went from $12,500 to only $4,000. Now obviously $8,500 is gone and I spoke to them about the contract and said because I traded in my 2 day old tundra that had a return policy it got devalued. And now I need help. All I ask is for a fair deal and to be compensated for that and me having an excellent credit score of 817 and to be approved with an APR of 9% is still ridiculous.

  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022 I had an accident in my 2017 Acura MDX, supposedly in two months they repaired it and they called us to pick it up. When I went to pick it up they told me that they had detected that the airbags and seatbelts did not open at he accident because the sensors did not work! They offered us to sign a document to drive the truck around without the sensors and when I was going to sign they backed down because someone had already past away doing this. They told me that the sensors would take 6 to 8 months to arrive...I am going to emphasize that they did not provide me with a car to move around since I work. Now, It's been 7 months and I've been struggling a lot, I haven't received any news from Gillman Acura about my 2017 MDX, which I've been paying for without having it!!! Be careful when you buy from The Gillman dealership because the damage my truck suffered is not only material but also an economy one due to the devaluation. I don't know what to do, the only solution they give me is to buy a new vehicle but i do not want to start over with payments. It is unjust paying for something that you are not using, and it was not my fault!

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently traded down a RAV4 2016. I had Covid in July and continue to have health problems and am unable to return to work. I needed the equity from the RAV4 to pay living expenses until I am able to return to work. I reluntantly bought a 2008 Honda Accord as is. I only agreed to purchase the vehicle after the salesperson told me she personally knew the previous owner. I had problems with the car from day 1. The dealership did not have the title to my trade, I had to get it from the regional office in Houston. I decided to not go through with the sale and asked for my trade back. Someone else I don't know who he was told me I had already signed the contract so there was nothing I could do. I spoke to a salesman at another dealership whobadvised me until they had my title the sale was not final. The GM Ray *** told me they would get my suv back to me but they had already removed the license plates. He told me I could leave the Honda there and they would fix it. They sent me home via Uber. The Honda was brought to me 4 days later. 2 days after that I was stopped for a license plate light and brake light being out. I drove the car for a little over 100 miles. The car is now undriveable. I understand what as is means. My decision to go through with the purchase of the Honda was based solely on the salesperson knowledge of previous owners and that she personally vouched for the car. I was lied to and mislead by this dealership all the way up to the GM. What makes it worse is that I explained my situation and why I was trading in a paid off vehicle. I went to Gillman because of the Gillman reputation. I trusted I would not be taken advantage of. What happened to me may be legal in the state of TX, however it is unethical.

    Business Response

    Date: 09/15/2022

    We had genuinely tried to help Ms. ***** from the start. We had provided a loaner car while we addressed her concerns. After completion on the vehicle, we delivered to her resident in Huntsville. We have been reaching out to the client since the notice of the BBB case, but were unsuccessful. Please contact us for further action.

    Customer Answer

    Date: 09/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



     

Gillman Acura of North Houston is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.