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Business Profile

Window Coverings

Blinds.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.34

Average of 783 Customer Reviews

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Review Details

  • Laurie H

    Date: 06/28/2025

    Laurie H

    Date: 06/28/2025

    Great customer service... easy to install and looked great too.

    Blinds.com

    Date: 07/01/2025

    Thank you so much for the wonderful feedback! We are so happy to hear that you were pleased with our customer service, the installation, and look of your new window treatments. We hope to work with you again soon!

  • Florentina P

    Date: 06/25/2025

    Florentina P

    Date: 06/25/2025

    Very accommodating company. Excellent customer service. They answer even very late in the evening. Very knowledgeable and helpful also. Ordered the blinds, but the color was off (computer screen color did not match reality). They offered free new blinds, at same cost. I upgraded and just paid the difference. Did not have to return the first ones. I donated them. Very happy.

    Blinds.com

    Date: 06/26/2025

    Hi Florentina, we appreciate you taking the time to share your experience and leave your review! It's wonderful to hear we were able to help you take advantage of the 100% Satisfaction Guarantee to make sure you were happy with the color of your new blinds! If we can be of any additional assistance, please give us a call. We're here to help!

  • Chad C

    Date: 06/25/2025

    Chad C

    Date: 06/25/2025

    Third time ordering from this company. One mistake on my last order and it was fixed in no time! Very impressed with their customer service. I'll be ordering blinds again soon!

    Blinds.com

    Date: 06/26/2025

    Hi Chad, thank you for sharing your review and experience! I'm sorry there was a mistake on your previous order; however, it's awesome to hear that we were able to get it fixed for you! Our Customer Service team is always here to assist. We look forward to helping you complete your next project!

  • Gordon D

    Date: 06/24/2025

    Gordon D

    Date: 06/24/2025

    We opted to call instead of just using the website. Customer service was fantastic and we were even given the agents direct line in case there were any issues with delivery. Product fit as measured and install was straightforward. We went with blinds.com after another vendor estimated it would cost $6k. Blinds.com estimates came to $700. I will use them again.

    Blinds.com

    Date: 06/25/2025

    Hi Gordon, thank you for taking the time to share your ordering experience and review! It's wonderful to hear the folks that you spoke with were fantastic and that everything fit as expected for a great price. We look forward to helping you with future projects!

  • Robin H

    Date: 06/20/2025

    Robin H

    Date: 06/20/2025

    So very happy with our blinds! This is our 5th set of blinds and they have all fit perfectly! Thank you!!

    Blinds.com

    Date: 06/23/2025

    Hi *****, thank you so much for sharing your review with us! It's awesome to hear your new blinds fit perfectly and that you're happy with them! If we can be of any extra help, please feel free to reach out. We look forward to helping you with your future projects!

  • Michael A

    Date: 06/12/2025

    Blinds.com has been unable to deliver and install the blinds I ordered more for 10 months - way longer than the 3 weeks originally quoted. This was not what was agreed to nor will I receive the colors originally selected and my brand new house has window frames damaged from repeated installations that have to be removed and new install brackets added. Every person who has interacted with me at Blinds.com has failed to deliver on the corporate promises and promises they made. I have spent over 50 hours on the phone, emailing and with installers trying to facilitate a solution to mis-measurements, incorrect blinds being shipped, coordination issues on Blinds.com behalf, etc. ******** times the lack of responsiveness has lead to delays where materials go out of stock necessitating larger re-ordering. Each time I have to reselect new colors/fabrics, I have to engage with my interior designer and wife - taking time and adding cost. On several occasions re-selections then haven't worked for the blinds selected or go out of stock before blinds.com could facilitate the order. The process started with me building a new construction home, measuring the windows myself and sending those measurements to Blinds.com in excel format along with a PDF of the blueprints with each window labeled. Blinds.com then sent their installer to measure. The first order came with over a dozen extra blinds and many blinds not built to the measurements and specs in our order. Even the Blinds.com installer pulled up his internal documents and showed me how the builds built did not match his order. Subsequent attempts to resolve have stretched out over 7 months.Blinds.com has demonstrated - through time, multiple people involved and their inability to finish - a collective level of incompetence. While the people at Blinds.com are nice, no one has followed through on their personal promises to help resolve nor has the company. My request to get a refund was denied.

  • Gern B

    Date: 06/04/2025

    Gern B

    Date: 06/04/2025

    Easy to measure and order. Fit perfectly when they arrived. Easy to install

    Blinds.com

    Date: 06/05/2025

    Thank you for taking the time to share your experience and review. I'm happy to hear that everything arrived with the perfect fit and that it was easy to install! If there is anything further we can do for you, please feel free to reach out. We are here to help!

  • Evan C

    Date: 06/02/2025

    Evan C

    Date: 06/02/2025

    Loved our blinds we had two large windows that we couldnt find without going custom. Their sizing was perfect and the product is high quality. We will definitely be return customers.

    Blinds.com

    Date: 06/04/2025

    Hi ****, thank you so much for taking a moment to send in your review. It's fantastic to hear your new blinds work perfectly in your home and that you are happy with the quality! We look forward to helping you with future projects!

  • Beverly M

    Date: 05/29/2025

    Beverly M

    Date: 05/29/2025

    Blind fit perfect and looks great, it was easy for my husband to install.

    Blinds.com

    Date: 05/30/2025

    Hi *******, thank you for taking the time to share your review. it's wonderful to hear the blinds are the correct size and look great! I'm glad the installation was easy as well! If we can be of any help, please feel free to reach out.

  • Catherine P

    Date: 05/25/2025

    Catherine P

    Date: 05/25/2025

    Once I decided on a color the ordering process and shipment/delivery were flawless. Installation was exactly as described and expected and I couldn't be happier with the results. Thank you Blinds.com for perfection in this online world.

    Blinds.com

    Date: 05/27/2025

    Thank you for taking the time to share your feedback and review! I'm glad to hear the products arrived flawlessly and that you are happy with your new window coverings! We hope you enjoy them for years to come.

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