ComplaintsforAmerican Health Care Academy

• Initial Complaint

  07/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 7/5/24 I took the Acls certification, I was supposed to be charged $119.00 but I was charged $238.00. Can you correct this?

  Business response

  07/09/2024

  Dear *******,
  
  Thank you for bringing this to our attention. I apologize for any inconvenience this may have caused.
  
  I understand that you were charged $238.00 instead of the expected $119.00 for your ACLS certification on 7/5/24. We will look into this matter immediately and correct the discrepancy as soon as possible.
  
  To expedite the resolution, please feel free to reach out to me directly at ************ or through our toll-free number at **************. Alternatively, you can email us at ********************.
  
  Thank you for your patience, and we will ensure this issue is resolved promptly.

  Customer response

  07/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 16, 2023, I as the business owner of **** ********** purchased a group slots for my workers to take CPR classes. The purchase was in the amount of $2,386.80. Every time myself or my company Compliance Manager tries to contact the ************** Business Headquarters pertaining to reimbursement as a result of issues with my employees trying to access the course, No one picks up and it always says, all personal are busy at the moment, then the call hangs up/disconnects. We have been trying since January of this year and we get no where. As a business owner this is inappropriate and so unprofessional.I am requesting reimbursement in full.

  Business response

  06/03/2024

  Hi *****,
  
  First, we want to thank you for choosing us for your certification needs. We apologize for the inconvenience you experienced. A representative will contact you at the phone number we have on file to discuss your concerns. Alternatively, you can call us at **************, and we will be happy to assist you.
  
  Thank you for your understanding.

  Customer response

  06/05/2024

  I have reviewed the business response and accept this resolution. 

   

  On 6/3/24 I entered a complaint towards American Health Care Academy. I am please to state that at this time I choice to retract the official complaint. Today my Compliance Manager S *********************** was in a zoom meeting with them which she was shown where the miscommunication was. At this time **** ********* takes back this compliant. Thank You My Compliance Manager S *********************** can be reached at ************.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently went on to get a cpr and first aid certification. I was asked to pay ***** and was charged *****. I was needing this to care for a special needs patient. Please get this fixed and where is the certificate? Will it be mailed to my address?

  Business response

  05/27/2024

  Hi ****,

  First, we would like to thank you for choosing us for your certification needs. Upon reviewing your account, we see that you opted to add the Lifetime Free Renewal during your checkout process. This one-time payment of $36.95 allows you to recertify with us every two years for free.

  You have the option to download your certificate directly from your account, where the download option is clearly displayed. The physical copy of your certificate will be sent to your mailing address within 5-7 days.

  If you have any other questions, please feel free to contact us at **************. Thank you for your understanding.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Just like the other customers in the complaint section I too was charged way more that what I was initially told I thought I was paying ***** for the First Aid/CPR and then my back account is showing ***** can you pleas explain this to me I did not click or select anything else and was only given the price of ***** when I payed

  Business response

  05/15/2024

  Hello *****,
  
  Firstly, we want to express our gratitude for choosing our services for your certification requirements. We value your feedback immensely, and we sincerely apologize if your experience with us fell short of your expectations.
  
  Regarding the charges on your account, it appears that you enrolled in our combo CPR and First Aid course priced at $36.95. However, during the checkout process, you were presented with the option of our add-on Lifetime Free Renewal, which includes 6 CE credit hours, also priced at $36.95. Instead of declining this option, it seems you accepted it, resulting in a total bill of $73.90.
  
  The Lifetime Free Renewal entails a one-time payment of $36.95, granting you the privilege of recertifying with us every 2 years at no additional cost. If you prefer not to retain this option, please feel free to contact us at **************, and one of our representatives will be delighted to assist you.
  
  Thank you sincerely for your understanding and cooperation.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid $29.90 for the CPR/AED course, and that is what shows as being billed on the receipt. However, I was charged $100 on my account. I would like to be refunded the $70.10 that is owed to me. This is fraudulent. I am unable to reach anyone in customer support.

  Business response

  04/29/2024

  Hello *****,
  
  Thank you for selecting us for your certification requirements. We sincerely apologize for any inconvenience you may have experienced with our service. Upon reviewing your account, it appears that you completed the *** course with us on April 5th of this year, for which you were charged $14.95. Additionally, you chose to receive a physical copy of your wallet card certification for an additional $14.95. The total charge to your account was $29.90, as reflected in the receipt you provided.
  
  We would like to clarify that no further charges were applied beyond this amount, and we are unaware of any additional $70.10 charges you mentioned. Please refer to the attached screenshot, which displays only the total amount paid through our system.
  
  Should you require further clarification, we recommend contacting us at **************, where one of our customer representatives will be more than happy to assist you.
  
  Thank you once again for your understanding.

• Initial Complaint

  04/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took a CPR Class from the American CPR **************** which originally was advertised as a $14.95 class. When all was said and done I agreed to pay $***** which it turned out to be for reasons unclear to me, but since I already took the Test and passed I agreed to pay this amount. Thr problem is that my Bank Card got charged with double the amount. Thry charged me *****. I wpukd loke to jave this corrected to thr ***** - thr 10% I got promised after the coupon.

  Business response

  04/30/2024

  Hello *****************************,
  
  Thank you for choosing our certification services and for sharing your feedback with us. Upon reviewing your account, we noticed that you enrolled in our CPR + First Aid combination course, priced at $36.95. Please note that our $14.95 course fee is applicable only for individual CPR or First Aid courses.
  
  Additionally, during the checkout process, you were offered the opportunity to add our Lifetime Free Renewal option, which allows you to re-certify with us indefinitely for a one-time payment of $36.95. We appreciate that you accepted this offer. Consequently, your total bill amounted to $66.52 after applying a 10% discount coupon.
  
  To rectify any misunderstanding, we have initiated a refund of $33.26 for the ************************* Please allow 2-3 business days for the refund to reflect in your account. The transaction number for your reference is 80416486276.
  
  Should you require further clarification regarding your account, feel free to reach out to us at **************. Thank you for your cooperation and understanding.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/12/2024 I purchased a CPR/AED: Adult, ************** + First Aid (BLS) course for $36.95. When the receipt came through it said $73.90 with a Free Lifetime Renewal. No where did it give me the option to include or decline this Lifetime Renewal. I did not request this, plus on my bank account this purchase shows up as $100. I did the online chat and asked to speak to someone from sales and "*****" informed me that no one was available and closed the chat even though it was still during business hours. I asked to speak to someone to explain why I had been charged $100 when I initially only purchased the course for $36.95. I do not want the Free Lifetime Renewal and I want the rest of the money they took from me back into my account. I uploaded pictures of my receipt and the amount taken from my account.

  Business response

  04/16/2024

  Dear ********,

  First and foremost, we would like to express our gratitude for sharing your feedback with us. Your input is invaluable as it helps us enhance our services for the future. We also sincerely appreciate your choice to trust us with your certification needs.

  We apologize for any inconvenience you may have experienced during your recent interaction with our service. It has come to our attention that during the checkout process, you were prompted to add the lifetime free renewal option. Instead of declining, it appears that this option was inadvertently accepted. (Please refer to the attached screenshot for your reference.)

  Rest assured, we have initiated the refund process for this transaction. Please note that it may take 2-3 business days for the refunded amount to reflect in your account.

  Regarding the $100 charge you may have noticed, this is a pre-authorization charge. It serves as a temporary hold on our customers' payment cards, aimed at verifying the validity of the account and ensuring sufficient funds to cover any pending transactions. This charge does not immediately debit the cardholder's account.

  If you have any further concerns or queries, please feel free to contact us at **************. Our dedicated representatives will be more than happy to assist you.

  Thank you for your understanding and patience in this matter.

  Customer response

  04/16/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son was asked by a new employer to get certified for CPR and first aid through this company. He completed a test and was asked to submit payment for the certifications (CPR and first aid). There was then an additional $36.95 charge tacked on that he did not understand but thought it was required to complete the payment. We used my credit card and were charged $100 with nothing to show. Neither he nor I received a receipt for the payment, his account on the website shows nothing was ordered, and he has no certification proofs. We would like our money back and will instead work with the American ********* to complete the certification.

  Business response

  04/15/2024

  Dear *****,

  We want to extend our gratitude for taking the time to provide us with your valuable feedback and for entrusting us with your son's certification needs. Your satisfaction is of utmost importance to us, and I regret any inconvenience you may have encountered.

  It appears that your son selected the CPR/AED + First Aid combination course, which amounts to $36.95. Regarding the additional $100 charge you observed, please understand that this is a pre-authorization hold placed on our customers' payment cards. Its purpose is to temporarily secure funds, ensuring the validity of the account and confirming the availability of sufficient funds for any pending transactions. This hold does not immediately debit the cardholder's account and should be back within 24 hours. 

  Unfortunately, it seems that the payment for the course did not successfully process, resulting in the absence of payment details on our website. To address any concerns regarding this matter, please do not hesitate to contact us at **************. Our dedicated representative will be more than happy to assist you with any payment-related inquiries you may have.

  Once again, We apologize for any inconvenience this may have caused. Your understanding and patience are greatly appreciated.

  Thank you for choosing our services, and we look forward to resolving this matter swiftly and satisfactorily.

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the cpr package that was advertised as $14.99 but was charged $42.93. After seeing the charge I immediately chatted customer service, emailed and called to ask to be refunded for what I did not purchase. They responded to only breakdown the charges and refused to refund or even respond to all to my multiple attempts to correct the undue charge. Basically ignoring the mistake completely. Scam Beware!

  Business response

  04/03/2024

  
  Hello *******,
  
  Firstly, we would like to express our gratitude for choosing us for your certification needs. We sincerely apologize if your experience with us has caused any inconvenience. Your feedback is invaluable to us as it helps us improve our services for the future.
  
  Upon reviewing your account, it appears that you undertook the course with us on March 26th of this year. ***** responded to your email on the 27th, providing a breakdown of the charges to ensure clarity before processing any refund. Unfortunately, ***** was unavailable to respond immediately after that due to her being on holiday off on March 28th and 29th. She was able to address your email yesterday, April 2nd, confirming that she has initiated the refund process.
  
  We want to clarify that we did not refuse your request for a refund. Thank you for your understanding in this matter.
  
  Should you have any further inquiries, please do not hesitate to contact us at **************, and one of our representatives will be more than happy to assist you.
  
  Thank you!

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Like many other complaints here, I paid $33.26 for the First Aid and CPR. When I reviewed my bank account after check out, I was charged twice (total of $70.21). Upon looking at the receipt, I saw I was charged an extra $36.95 for a Lifetime Free Renewal. I had never indicated I wanted this renewal. I attempted to open a chat with support and was told no one was available. I would like the extra charge of $36.95 refunded.

  Customer response

  03/21/2024

  I called the business today and they have agreed to refund me the amount I was requesting. I do not need to proceed with this complaint. 

  Business response

  03/22/2024

  Hello ****,
  
  Firstly, we'd like to express our gratitude for choosing us for your certification needs. We apologize for any confusion regarding your bill. It appears that you enrolled in the *** + First Aid course and paid $33.26. During the checkout process, you were offered the option to add Lifetime Free Renewal for $36.95, which allows you to recertify with us for free every two years for life. This is a one-time payment of $36.95. Instead of declining, you accepted this offer, resulting in a total bill of $70.21.
  
  On March 21, 2024, you spoke with one of our representatives, who has already initiated the refund of $36.95 for the Lifetime Renewal. The refund transaction number is ***********. It may take 2-3 business days for the refund to be reflected in your account. If you have any further concerns, we recommend contacting us at **************. Thank you for your understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩