Complaints

This profile includes complaints for American Health Care Academy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Health Care Academy

  Irving, TX 75039-3739

  
• 

  American Health Care Academy

  739 Sword Bridge Dr The Colony, TX 75056-5535

  
• 

  American Health Care Academy

  PO Box 154927 Irving, TX 75015-4927

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me double for a transaction of *****. It is very deceiving when charging. I want my ***** refunded. I received the confirmation order receipt after if was processed.

  Business Response

  Date: 02/17/2025

  Hi *******! 

  Thank you for reaching out. I understand your concern regarding the charge of $36.95.

  During the checkout process, you were given the option to add the Unlimited Course Renewal for a one-time payment of $36.95, which allows you to recertify every two years for free. You accepted this option at the time of purchase, which is why the charge was applied.

  However, if you do not wish to keep this, you can contact our customer service hotline at **************, and our team will be happy to assist you.

  Please let us know if you have any other questions.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cpr course for my new job from this business for $70.21 on January 26th. My boss explained that this certification isnt accepted. This website claims to offer a refund if the certificate isnt accepted. So I contacted them from their website page about this a few days ago, and havent heard back. Then yesterday I emailed them directly and still havent heard back and am wondering if Im being ignored. Id like a refund as promised on their own site.

  Business Response

  Date: 01/31/2025

  Dear ********, 

  Thank you for reaching out, and we sincerely apologize for any inconvenience this has caused. Were sorry to hear that your employer does not accept our certification.

  Please know that a refund of $70.21 has already been processed, and it may take 2-3 business days before it is reflected in your account, depending on your financial institution.
  If you need any further assistance, please dont hesitate to contact us at **************. We appreciate your patience and understanding.
  

  Customer Answer

  Date: 01/31/2025

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 02/03/2025

  I was promised a refund, and only received slightly less than half even though their guarantee states 100%

  Business Response

  Date: 02/04/2025

  Hi ********,
  
  I wanted to update you on the two refund transactions that have already been processed:
  
  CPR and First Aid Course $33.26 (10% off the regular price)
  Refund Transaction #: 80862372112

  Unlimited Course Renewal Add-On $36.95
  Refund Transaction #: 80868214796

  These refunds were submitted on Friday, January 31, 2025. As mentioned in my last message, refunds typically take ****************************** your account. You may have already received the refund for your CPR and First Aid course, and the second refund should follow shortly. If you haven't received it yet, please allow a few more days or check with your bank.
  
  Rest assured, the refunds have been successfully processed on our end. If you have any further questions or need assistance, our customer support team is available at **************. Calling us directly will be the fastest way to resolve any concerns.
  
  Let me know if there's anything else I can help with. Thank you!

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to renew my CPR certification and this business advertised a renewal option for ***** so I signed up for it and did what was asked. There is no where for me to actually download a certificate, and so I have just paid to take a local class at an accredited facility nearby instead. I am simply asking for my money back since they did not provide their service. I have tried to email them and they do not respond to emails. Thank you.

  Business Response

  Date: 12/10/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced while attempting to renew your CPR certification through our platform.
  
  After reviewing your account, we found that you took the course on Friday, December 6. Please note that our offices are closed on Saturdays and Sundays, which may have caused a delay in responding to your initial inquiry. However, one of our representatives has since responded to your email and attached a copy of your certificate for your convenience. A screenshot of this communication is included with this message.
  
  Additionally, there is a clear option on your account to download your certification. For your reference, we have also attached a screenshot showing where this option can be located.
  
  We strive to provide timely and helpful support to all our customers and regret any misunderstanding or inconvenience this may have caused. If you have any further concerns or require additional assistance, please dont hesitate to contact our customer service team directly at **************.
  
  Thank you for your understanding, and we hope this resolves your concerns.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: 12/4/2024 Amount : $29.90 Tried to purchase CPR Course Only wanted the above and was charged a total of $29.90 for a $14.95 purchase , now I do not want anything anymore This was not resolved by Company - It appears that they charge my Debit Card at their will as I received multiple charges for one transaction.

  Business Response

  Date: 12/05/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to provide a transparent and straightforward experience for our customers.
  
  Upon reviewing your transaction, we would like to clarify that during the checkout process on our website, you were presented with the option to add the Unlimited Course Renewal, an optional add-on service. This option was selected and accepted during the checkout process, which is why the total charge for your purchase came to $29.90 instead of $14.95.
  
  Additionally, we would like to emphasize that all payment details, including your card information, were entered and submitted by you at the time of the transaction. We do not charge cards without customer authorization.
  
  If there has been any misunderstanding or issue regarding the charges, we encourage you to contact us directly so we can review your account further and work to resolve this matter to your satisfaction. Please feel free to reach us at **************.
  
  We value your business and are here to assist you in resolving this matter promptly.

  Sincerely,
  American Health Care Academy Support
  ********************************
  **************

  Customer Answer

  Date: 12/27/2024

  After when I did  BBB claim, they again touch my bank account  without my permit . They are ingenerated my complain. What can I do?

  I would like return my all amount. 

   

  1, can choose course

  2. they show a total amount , 

  3 they ask card detail , you paid

  4. After   Surprise , the amount  will minimum  double  . I really don't know , how they do it . 

   

   

   

   

   

   

   

  Business Response

  Date: 01/06/2025

  Hi ****,
  
  To be clear, we have not charged you again, as you have claimed. As shown in your attached statement, the charge was made on the day you took the course with us. Also, in our previous response, we went ahead and explained what happened during your checkout process.
  
  We also recommended that you contact us directly at ************** so we can resolve this issue as quickly as possible.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I took my *** and my blood-borne pathogens certification test. I passed it. We also called them because we had a problem running the card. They only took the card personally on top of that. They took the email addresses and then when I go to download the certificate, it asked me to put a business name to put on the certificate when you ever you have a blood-borne pathogen and the *** certificate it does not require for you to have a business name on it, theres something fishy about this . its not allowing me to download the material that I purchased. They still have not emailed out when they were supposed to have done it as soon as we got off the phone.

  Business Response

  Date: 11/07/2024

  Thank you for reaching out to share your experience with us.
  
  Upon reviewing your case, we confirmed that you spoke with our customer service representative in October 2022, who assisted you with the payment. At that time, they also sent your certificate via email. Please see the attached screenshot for reference.
  
  Regarding downloading your certificate from your dashboard, you may see a prompt to enter employer information. This step is optionalif you prefer not to add your employers details, you may simply input your own information instead.
  
  If you have any further questions or need additional support, please feel free to contact us directly at **************. Were here to help!

• Initial Complaint

  Date:10/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was scammed into buying a fake car certification and then charge over triple the amount that was due on my debit card.

  Business Response

  Date: 11/05/2024

  Thank you for reaching out and sharing your feedback. Were here to clarify any misunderstandings and ensure that your experience with us is as transparent and straightforward as possible.
  
  Please note that any additional charges associated with our courses are entirely optional. During the checkout process, you have been given the choice to accept or decline these options, and it appears that you chose to proceed with the add-ons services. Our aim is always to provide clear and accessible information at every step.
  
  Wed love to help resolve any concerns you have with your billing. Please feel free to contact our customer service hotline at **************, where one of our representatives will be happy to review your account in detail and assist you further. Thank you for the opportunity to address your concerns, and we look forward to assisting you!

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took an online course and was asked to pay $14.95 which I agreed to. I knew I needed to proceed with this payment to get to the next option of signing up for another course offered at $29.95. I put in my credit card information thought it was not supposed to charge my card yet. I was supposed to be given the option for the next course first. When I noticed they were going to try to charge me for things I did not authorize I canceled the transaction as if it was never supposed to happen. However, the charges happened later. I saw them come out of my bank. But theres no receipt, no email confirmation, and services were not rendered. I immediately looked online and noticed dozens and dozens of other victims who have reported the exact same scam. I want a refund for the charges of $74.80 and $34.42. I dont even know what these charges are for as like I said Ive never received an email confirmation or any type of services from this company.

  Business Response

  Date: 10/29/2024

  Thank you for reaching out, and I apologize for any misunderstanding regarding your course charges.
  
  Upon checking your account, I can confirm that you enrolled in our CPR/AED course on September 15, 2024. The base cost for this course is $14.95. During the checkout process, you were presented with several optional add-ons, which you have accepted. This brought your total charge to $74.80.
  
  If you do not wish to keep these add-ons, please feel free to contact us directly at **************, and well be happy to assist you with a refund for any items you didnt intend to purchase. We want to make sure youre fully satisfied with our service.
  
  Thank you again for reaching out. Were here to help with any other questions or concerns.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cpr course for $36.85 i was charged double, due to deceptive billing for items i did not want. billing said they would refund but they have not, today their phone is not working, it just hangs up after putting you on hold.

  Business Response

  Date: 10/29/2024

  Hello *******,
  
  Thank you for contacting us. We apologize for any confusion regarding the charges and for any inconvenience youve experienced with our phone line.
  
  Id like to confirm that a refund of $36.95 was submitted on 09/17/2024, with the transaction number ***********. Refunds typically take 2-3 business days to process, so the amount should have been credited back to your account by now.
  
  If you still havent received it, please dont hesitate to reach us at our toll-free number, **************, and well gladly assist in resolving this as soon as possible. Your satisfaction is important to us, and were here to help.
  
  Thank you for your patience and for choosing American Health Care Academy.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to purchase a *** training course that my community college recommended as part of the program I have been accepted into. On August 6, 2024, I bought the ***-AED online course at $14.95 for Healthcare workers for Basic Life Support, including adults, children, and infants. I also bought the ******************** and Unlimited Future Course Renewals for $14.95 a mail-in Copy of the Wallet Card for $14.95, and the Virtual hands-on training for $29.95. The website said it would mail me the *** manikin and my wallet card within 5 days, so I could do the online Virtual hands-on training course after it arrived. I waited for the package in the mail, and it never arrived. I have made several phone calls to get this problem rectified, and I got nowhere. I talked to one individual after waiting three weeks to see what was going on, and he promised he would look into it and let me know about the status of it. But, I received no email or phone call from anyone. I waited another week, and that person said she would leave a message to get back to me, and the same thing happened again with no response. I called last Monday to see about the package, and that person said he would leave a message. I did receive a phone call back, but there was nobody on the line. I have had to reschedule the online training with the manikin over three times because I can't do it without the manikin. Now I keep getting these emails that are AI-generated, and I have responded to them twice for some help. However, no real person has answered them. I have been patient with this company, but they don't have decent customer service or enough employees to get my problem solved. I will pay for the ***-AED training course and the course renewals. Yet, I want a refund for the Virtual hands-on training and the *** wallet card. I don't think they will ever send me those items in the mail.

  Customer Answer

  Date: 09/13/2024

  I received a phone call today from ***** who works for American Health Care Academy about my situation. She admits their company is well-behind in sending out testing manikins, and it would be a few weeks more to receive it. She did offer me a refund for the manikin and a duplicate CPR card payment. I should receive the refund in my bank account in three to five business days. Jessa said I could do the manikin training at a local facility in *******, where I live. Therefore, my problem has been solved. 

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a class for CPR certification, once I finished it, I was told to Zelle the $50 and I did. A week later, I looked at my bank account to find I was charged $44.85 on top of the $50 I had already paid. The charge says, "American Health Academy CPR TX". I had never authorized this charge, and I would like a refund.

  Business Response

  Date: 10/29/2024

  Hello *******,
  
  Thank you for reaching out to **. Upon reviewing your account, we can confirm that the only charge associated with your course is the $44.85 fee. This amount covers the full cost of your CPR certification course, and no additional charges have been made from our end.
  
  We want to reassure you that we only request payment information during the checkout process, and for security reasons, we do not retain this information in our system.
  
  If you have any further questions or need clarification, please feel free to call us directly at **************. Well be more than happy to assist you with any concerns to ensure your experience with us is smooth and satisfactory.
  
  Thank you for choosing American Health Care Academy.