Business ProfileforGood Sportsman Marketing, L.L.C

On 3/4/24, I ordered an M1 Inshore Casting Rod (SMX-82MH) off www.phenixrods.com/ (owned by GSM Outdoors), for a price of $255.36, after tax and shipping, paid for using my ***** Fargo Active Cash credit card.On 4/2/24, I contacted GSM Outdoors and inquired if I could return the rod. I was informed that I could and was provided with a ***** shipping label and tracking #, and an internal (GSM) tracking #: SRA409456. According to the ***** tracking #, 7757 8969 9816, the package was received by GSM Outdoors on 4/8/24.On 4/23/24, I checked my credit card statement and saw that a refund for the returned rod had not yet been issued. I called GSM Outdoors multiple times this week. They told me they would look into the issue and call me back. No return calls were ever received.Eventually they told me] I had been put on their refund list as of April 10th, 2024 and that, per company policy, refunds could take up to 21 days to be issued, so I needed to wait until 5/1/24 for the refund. It never arrived.I called again and was eventually told via email that I'd just been added to their refund sheet and needed to wait 21 days to receive my refund.I responded that this was not acceptable and that I would be seeking resolution through consumer protection agencies and other avenues.A manager did call me back this time. They informed me that they'd escalated my issue to their accounting department and requested a priority refund that should appear on my credit card statement as early as the next day, 5/3/24, or as late as 5/6/24. It is 5/7/24, and no refund has appeared on my credit card statement.I have also contacted ***** Fargo and opened a dispute concerning this transaction: claim ID ********.