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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 28, 2022 I thought I was calling McAfee to upgrade my service. I was told that for ****** my McAfee protection would be upgraded and extended for 5 years. I agreed to a charge of ****** to my credit card. However the charge went to MicroPCservice not to McAfee. This company misrepresented themselves. They indicated they were part of McAfee. I called McAfee and they said it was a scam. I would like to have this money refunded.
Business response
12/12/2022
****************** called us on November ******* to purchase services for Devices. We have provided the customer invoice which clearly says that **************** LLC. are independent Services provider and we do not have any affiliation with and 3rd party.
We explained each and everything to the customer regarding our services customer agreed to the same and chose to purchase our services.
Customer was very satisfied with our services we have always made sure that our customers get the best experience from our services.
After receiving the BBB notification, we tried to contact the customer to resolve the customer's issue and clear any confusion, we have tried to contact the customer via call and email, however, we did not get any response from the customer. Customer has already disputed the purchase charge via her bank, we have responded to her bank dispute and the case is pending with customers bank, we have submitted the documents to consumers bank.
Customer filled a dispute through her bank and never contacted us for refund or cancellation, we have responded to customers dispute and after looking into the response documents customers bank will make the final decision.
Thank YouInitial Complaint
09/13/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
April 30,2022 I was scammed. I thought I was contacting ****** to retrieve my stolen information. I agreed to a charge of $399.99 to my credit card. I then realized that it was MICROPCService. I have been in dispute with my credit card company but am being charged for the $399.99 to MICROPCService. I have not tried to reach this company because of my fear of being in touch with them again.MICROPC has not provided me with any service. Any help in getting this money back would be appreciated. They totally misrepresented themselves. I have noticed other people have been duped by this company.Sincerely,***********************Customer response
09/17/2022
I would like to cancel my complaint against MICROPCSERVICE. They have called me about a refund. Case 18020222.
Thank you
***********************Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a problem with a supposedly virus in my computer which is protected by Norton Antivirus. I phoned Norton and thought I was talking and using their service. The service was actually ************* that is not even a part of Norton. Micro PC charged me $499.00 and told me I would have Norton Antivirus for 5 years. I come to find out that this was not the case. I now know I was swindled out of my money. I would like to recoup my money if possible. I talk to Norton and they acted like they don't know the company which is a total fabrication. Thank you for anything you can help me with. Emails were sent with no response. Phoned company but was hold.Business response
05/09/2022
Dear ***********************************,
As per your request we have raised the refund of $499.99 back to the **** Card ending with (---7895).
(As per our telephone conversation we agreed to a Credit refund of $499.99 to your **** Card. By acknowledging the email, there will be no more further services/refund.
The money will reflect in your card within 7 to 10 business days. For any other information, please do call us back or email:
Note: Kindly Reply and Acknowledge the refund confirmation.
Customer response
05/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a problem with a virus on my phone which is protected by Norton Antivirus/Lifelock.Norton/Lifelock directed me to go to Micro PC tech. They connected me to them. Micro PC charged me $499.00 and told me I would have Norton Antivirus for 5 years. I come to find out that this was not the case. I don't have anything on my phone to indicate I even have Micro PC. I think I was swindled out of my money. I would like to recoup my money if possible. I talk to Norton and they acted like they don't know the company which is a total fabrication. Thank you for anything you can help me with. All of this transaction was witnessed by my wife on speaker phone.Customer response
03/03/2022
Better Business Bureau:
MicroPC contacted me and they resolved all problems at least for now. Thank you for all your help and I think we can close this complaint for now
I have reviewed the response made by the business in reference to complaint ID 16776318, and find that this resolution is satisfactory to me.
Sincerely,
Robert D****
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Get a QuoteCustomer Complaints Summary
25 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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