Complaints

This profile includes complaints for American Home Protect, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Home Protect, LLC has 2 locations, listed below.

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  American Home Protect, LLC

  3460 Lotus Dr STE 150 Plano, TX 75075-7834

  
• 

  American Home Protect, LLC

  2024 W 15th St STE F346 Plano, TX 75075-7363

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been contacted via the mail by this company 3 times now within just 2 months, the last two mail contacts with my name and address upon then are in this attachment. These two were mailed to me just within this month of June 2024. The very first one I'd received was last month in May 2024 From that mail contact, I'd decided to give the company a phone call just to see what this was all about. An African American Male( I am African American as well) answered the in-coming customer service phone call from me, at first, we just calmly discussed what this company's goal was, then when I refused his sales pitch to attempt to sell me a HOME WARRANTY for my home to go along with my regular home owner's insurance, then he flipped and became so very rude, and belligerent over the phone with me. He even yelled at me, when I'd requested no further contact via the **** Mail from them, so, I'd Just hung up the phone on him at that point. He obviously did not heed my demand for no further contact and yet mailed two more sales solicitations to me within one month. I WOULD ONLY LIKE FOR THIS COMPANY TO IMMEDIATELY REMOVE MY NAME AND ADDRESS FROM THEIR DATBASE FOR MAIL OUT! Thank You Very Much, **********************************************

  

  Business Response

  Date: 08/21/2024

  Hello,

  I am adding you to our do not contact list. Thank you.
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has fraudently obtained my personal information after I refinanced with a different mortgage company. They presented themselves as an official AGENT of ROCKET MORTGAGE AND DEMANDED I PURCHASE A HOME WARRANTY. I investigated them and found them to be fraudulent. I TOLD THEM ON THE PHONE I DID NOT WANT TO BE CONTACTED BY THEM AND TO STOP CALLING. I blocked them on my phone so NOW THEY CONSTANTLY SEND FAKE DUNS TO MY HOME via US Mail.

  

  Business Response

  Date: 08/21/2024

  Hello,

  I will add you to the do not contact list.
  

  Customer Answer

  Date: 08/21/2024

  I have reviewed the business response and accept this resolution. Making sure this is a PERMANENT FIX. Not to be harassed by phone, email and US Mail at a later juncture.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is sending very deceiving letters to get business. They are not legit. I no longer want letters sent to me from this company.

  

  Business Response

  Date: 05/31/2024

  Hi ******,

  Were sorry that the notices were not helpful for you. We can assure you that we are very much a legitimate company, as demonstrated by the many state licenses. And our service could likely save you money as well. But we understand that you are not interested and would like to receive no further communication. You have officially been taken off the mailing list and should have already received your final communication from us.

  Customer Answer

  Date: 06/03/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Echoing a previous complaint, Mine is the same: "I want this sham company to stop sending me intimidating solicitations, trying to scare me into buying their fake coverage.. I don't appreciate mail with "SECOND NOTICE" or "FINAL NOTICE" stamped in big red letters on the envelope, making it look like I don't pay my bills! I've never done business with them and would not consider them. I don't know why they are sending these to me, but I want it stopped immediately!"Thank you,

  

  Business Response

  Date: 05/29/2024

  Hi *******,

  Were sorry that you didnt appreciate the notices, and we are happy to honor your request. You have officially been taken off the mailing list and should have already received your final communication from us.

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving soliciting mails and we dont have warranty with this company. I would like solicitation to stop and all my info deleted. They currently have me on file as ***********************. I called a year ago to have this completed and I am still receiving solicitation for services.

  

  Business Response

  Date: 05/22/2024

  Hi ********,

  Were sorry the mailers were not helpful for you. As requested, we have taken your name and address off the mailing list. We made sure to remove both ******, and your name as displayed in the complaint, to be sure that no more letters will be sent to anyone at that address.

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being inundated with unsolicited offers via postal mail from this company and I would like them to stop sending mail to my address and remove my address from their database permanently.

  

  Business Response

  Date: 05/09/2024

  Hi ******,

  We are sorry that the mailers were not helpful for you. We can see that you would like no further contact from our company, and we have officially removed you from the mailing list. You should have already received our two letters, and should have no more mail coming from our company.

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Home Protect LLC STOP sending me intimidating solicitations, pretending to be my mortgage lender! Envelopes with SECOND and THIRD NOTICE in red ink. This is harassment and a scam, not legitim marketing. I am not interested in your fake coverage, you are trying to take advantage of the people and we are tired of this abuse. I want this to stop immediately! I shouldn't be wasting my time filing claims and calling your phone number.

  

  Business Response

  Date: 05/09/2024

  Hi *******,

  We are sorry that the mailer was not helpful for you. You can rest assured that the coverage is very much real, and saves customers from financial burdens on a daily basis. However, we understand that you are not interested in our services and are happy to take your name off the mailing list. Unfortunately, when we searched for your name and the zip code provided, we found no records of your name in our system. It is possible that the mailer is not from us, but if the mailer has our company name on it, you can send us the information of the recipient it was addressed to, or the reference code in the letter. Either of those pieces of information will allow us to find the record and make sure you are officially off the mailing list. You can send that information to ********************************** and we will take care of it for you!

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company keeps spamming our household with intimidating "FINAL NOTICE" type letters talking about a lapse in warranty coverage. I have notified the Company in the past to take the house off the contact listing but this has not stopped the many many letters that keep coming to the house

  

  Business Response

  Date: 05/09/2024

  Hi *****,

  We are sorry that the mailer was not helpful for you. We checked the records and it seems as if your wife called in on April 24th and at that time the name and address were taken off the mailing list. You may have received one letter after that date due to it already being at the post office. If you are still receiving mail, please check to make sure it is from our company, our company name is on all of our mailers. We double checked and your name and address have been removed from the mailing list.

• Initial Complaint

  Date:04/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment, This buisness has been harassing in the US Maill for three years now I hsve never had anything to do with a home warranty scam and never will.

  

  Business Response

  Date: 05/04/2024

  Hi ******,

  We're sorryt that you did not find the mailer helpful. We can see that you are not interested in our services and your name and address has officially been taken off the mailing list.

  Customer Answer

  Date: 05/04/2024

  I am rejecting this response because  Harassment continues 

  Customer Answer

  Date: 05/04/2024

  Harassment continues

  

  Business Response

  Date: 05/09/2024

  Hi ******,

  We are sorry that you received another letter. It must have been in the post office and took longer than usual to deliver. When we removed your name from the mailing list it showed that you should have received your last letter, but sometimes the post office takes longer than expected. That should be your last letter, and your name and address have been officially taken off the mailing list. If for some reason you receive any more mail from us after today, please let us know and we will investigate further.

  Customer Answer

  Date: 05/14/2024

  I am rejecting this response because:   

  Harassment continues

  

  Business Response

  Date: 08/21/2024

  Hello,

  I will add you to our do not contact list, Thank you.
  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving these Notices with Second Notices for a while. I have also contacted this company and their employees are Rude ,unprofessional and dismissive .They do not listen to what you have to say nor pay attention to what you are saying. Called few weeks ago and requested to have all my information deleted from their company and to stop sending me these letters .When I requested to speak to a supervisor, I was transferred to a gentleman called ******* ,who was also very rude and dismissive. I have no desire to do business or to be contacted by your company .Take this as your last warning. I have read all the complaints listed on this page so do not attempt to justify your actions by below.Stand by your advertising which is ridiculous .Lots of complaints about it ************* offer similar services.. Same phone number and company name Some states have approved your mode of advertising which is also ridiculous.There are some consumers you view you letters as harassment ,misleading, predatory, illegal, sham but you have not done anything to change or stop .Do not ask me to ****** your company because I already did and still no interested.I demand you delete my information from your company and stop sending me such letters. I need proof that this has been done . Your attempt to indicate that not all consumers have pervious coverage on the bottom of your letters in small letters while you have indicated policy may expire soon on top pf the letters with SOON in capitals letters is misleading and deceitful. Highlighting that this is your second attempt in bold letters and putting my mortgage lender in capital letters on top of this letters is also deceitful and misleading ,since you have also indicated in small letters at bottom of this letter your company is not affiliated with my current lender.

  

  Business Response

  Date: 05/04/2024

  Hi ****,

  We are sorry that these mailers were not helpful to you. We will have compliance listen to the phone calls to determine if any action needs to be taken with our agents. When you called in, the agents did in fact take your name off the mailing list, so you are officially removed. It looks as if you have already received the two mailers we send, so you can rest assured that you will not be receiving any further communication from our company.