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Business Profile

Jewelry Designers

Nikola Valenti

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Designers.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel that the company misrepresented their offer. They have charged my checking account $54.+ twice since I first requested cancellation to the subscription. They have ignored my requests. I am disabled and can't afford their continued charges.

    Business Response

    Date: 04/22/2025

    Customer first emailed our customer service Tuesday, April 8, *********** requesting to cancel account. This was the first contact we have from customer since customer signed up for our service on 12/31/2024. **************** emailed customer cancel instructions next morning at 6:11am on 04/09/2025. Customer has not canceled their account per those instructions. We have now canceled their account and a cancel confirmation have been sent including return instructions for the latest trial order shipped 4/8/2025.

    Your shipment *** tracking ******************
    Delivered On  Monday, April 14 at 12:59 P.M.


  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want this account cancelled.

    Business Response

    Date: 04/02/2025

    Account has been canceled and a cancel confirmation email has been sent to customer.

  • Initial Complaint

    Date:02/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is taking money from an account I never gave the credit card information to. On 01/03/2025 and on 02/05-2025 they took $8.96 each month. If you look at there reviews it's easy to see they have a lot of legal problems. Nikola Valenti sent me jewelry that I never ordered and when it came to my house I wrote on the package return to sender without opening it. I followed up with a email to their customer service department stating do not send me anymore jewelry. Today I received another package and marked it return to sender. I never signed up for anything with this company. Please help I know it's not much money but they took it out of my account illegally.

    Business Response

    Date: 03/05/2025

    We have already closed the account 02/19/2025 and issued refunds for the last 2 S&H charges.

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed up to receive three pieces of jewelry and then I'd return the ones I didn't want and keep one for free. I have been asking this company to cancel any subscription and not to send me any more jewelry for over a month. Over and over. It costs me money to have to ship back the items and I am tired of begging them to stop sending them to me. I need this to stop. They are harassing me now and causing me stress and anxiety by continuing to send me items I do not want. They refuse to stop.

    Business Response

    Date: 01/30/2025

    Customer signed up on November 30 and returned the 2 trial pieces on Dec 30 keeping the free jewelry piece as promised. Customer was not charged since pieces were returned on time. Customer emailed how to return and has been sent multiple emails with cancel instructions. Account is now closed. As a one time courtesy, we have marked the last shipment so customer does not need to return them and will not be charged for them. Customer has been sent emails confirming both actions.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting messages from these people saying I owe them 110 dollars. I have never ordered anything from them. I have never even heard of them before. They keep trying to get money from my bank account.

    Business Response

    Date: 01/27/2025

    Customer placed an order on our site on 05/28/2024. All the information including address, email and CVV code matched. We sent an order confirmation when they placed an order and a shipment confirmations email 2 days later when ordered shipped to this email address. Customer has not paid or returned the 2 trial jewelry pieces they agreed to evaluate which is the reason for the invoice email. Customer needs to reach out to customer service directly in reply to the email to resolve the issue.

    Customer Answer

    Date: 01/27/2025

    I am rejecting this response because:   I did not order this. I saw on the website what they say they sent and I would never order anything like that nor did I receive anything. I DID NOT PLACE THIS ORDER!!! I will report it as fraud if necessary this order was not placed by me.!!!

    Business Response

    Date: 02/03/2025

    Account is now closed. Customer placed the order and received an order confirmation email at order time and the shipment confirmation email 2 days later below to the email on file which matches the email provided to the BBB. Also the address provided at time was the exact match to the billing address for the credit card. Also, the *** code on back of the card was a full match.

    ***********

    Nikola Valenti ******************************************** Your order ******* has been processed
    and shipped today!

    UPS tracking number is ******************. You
    can track the package at:

    *******************************************************************

    Your order was shipped to:
    **** *********
    *********************************************

    The package will arrive in a black envelope and the
    jewelry will be inside.

    Questions? Please email our friendly customer service
    at *****************************************************

    Please don't forget to pass our name and website -
    ************************************ - to some of your friends,
    family, neighbors and co-workers so they can also take
    advantage of this incredible FREE Jewelry Offer. I know
    they will thank you for it!

    Have a great day,

    Nikola Valenti Customer Service
    *****************************************************

    Customer Answer

    Date: 02/04/2025

    I am rejecting this response because:   I am very insistent I did not order this nor did I receive it. How about a date this supposedly was delivered? I know I didn't order it and I'm not changing my story. If I did I would take care of my responsibility. I did not nor did I order or receive anything. *** takes pictures, show me a pic it was sent to my house.

    Business Response

    Date: 03/05/2025

    We have closed this account and as a one time courtesy marked account so no further invoices or emails.

  • Initial Complaint

    Date:01/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attention: ****** *********, Consultant BBB. January 13, 2025 Thank you for responding. I sent a 2nd Addendum of my complaint on Sun., Jan. 12th providing more detail and information. I had my previous card compromised and had to get another card through my US Bank because Nikola Valenti charged me $49.98 which I never approved or ordered on my previous charge card. I have tried to explain this to them so I can return them back honestly. They said you need a form to fill out on my last attempt to contact them. I never received a form either, just a piece of paper Order #******* Customer: ****** - no address to return. Poor customer service. I cannot afford this jewelry & simply want to return it back. Please help. Thank you. Sincerely, **** *********

    Business Response

    Date: 01/27/2025

    Customer has been emailed return instructions and address for the 2 trial pieces

    Customer Answer

    Date: 01/28/2025

    I am rejecting this response because:   I have emailed Nikola Valenti. They stated they emailed me back with an address. I have never received an address to return. Just want a legal address to return their jewelry and wipe the slate clean. **** ********* email: *************************** Thank you.

    Customer Answer

    Date: 01/28/2025

    Attention BBB: As of 10:44 am, I have received an email from Nikola Valenti, after 3 requests. They finally emailed me to return the jewelry to: ******************* Return ****** ***********************************************************************. I will return the jewelry. This should resolve my complaint, however, I do not want to receive any more jewelry in the future from them or charges. Simply want to close this account. Thank you ******************** for your fine follow up. **** *********

    Business Response

    Date: 02/03/2025

    Customer was emailed last week with the address and has replied that they will return

     

    Re: Customer Contact: 3rd Request for an Answer
    From:
    **** ********* <***********************************>
    Sent:
    Tue, Jan 28, 2025 at 10:59 am
    To:
    Nikola Valenti ****************
    Thank you for the response to return your jewelry. I will return the
    items according to your address. Please do not send me any future
    jewelry or items to purchase in the future. I want to close the account
    permanently. This will now resolve the complaint so you cam get your
    jewelry back and wipe the slate clean. You should receive the return
    items within a week or two. Thank you, **** *********

    Sent from my iPad

    > On Jan 27, 2025, at 1:55 PM, Nikola Valenti **************** <*****************************************************> wrote:
    >
    > ?****,
    >
    > Return the trial jewelry pieces to:
    >
    > Nikola Valenti
    > Returns Department
    > Return # ******
    > P.O. Box 1510
    > ********************-1510
    >
    >
    >
    > Nikola Valenti Team

    Customer Answer

    Date: 02/03/2025

    I have reviewed the business response and accept this resolution. Thank you for following up on my complaint re Nikola Valenti. I appreciate your help very much. Sincerely, **** *********

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my account with ******************** and they keep charging my debit card and I want them to cancel and stop charging me

    Business Response

    Date: 12/09/2024

    Account was closed on 12/05/2024 07:45:03 AM cst

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not make it clear that the item was not free , took money out of my account, I reported it to my bank and received a full refund . I very pleased with the income.

    Business Response

    Date: 11/26/2024

    Account closed

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17th, 2024 I was charged $49,98 at once, after I very naively ordered a "free" jewelry for approximately $1, but got two extra pieces of jewelry that I never ordered. I later found out that these were supposed to be "trials" but since I did not return them in the specified timeline, I was automatically charged. It represented quite a problem for me, I just arrived in the *** and I'm applying for asylum and not working! I managed to open my bank account but what do I see, I'm being scammed? They charged me AGAIN on November 16th ($5,96) without my knowledge, consent or even visiting their website. I sent an email and they said that the charge is for shipping, since they sent some other jewelry for me to "review". I am absolutely appalled by this so called company taking advantage and deceiving innocent people, stealing their money directly from people's accounts??? How is it possible that they can get away with this fraud? I somehow managed to cancel my account in ************************ yesterday but according to them they already sent some "trials" that I'm to return, or something, and I haven't even received anything. They do this, apparently, every two months, without the people's consent or authorization. Please, if anyone is reading this, save yourself from this very insidious scam!

    Business Response

    Date: 11/19/2024

    Customer understood the terms of the free jewelry offer and even emailed us on August 28 after receiving the initial set asking about the cost of the 2 trial pieces. We replied with all information requested on the same day.

    Customer accepted the terms of the jewelry subscription service by checking box that they agreed to the terms. New set was just shipped on 11/16 *** tracking #****************** and should arrive by this Friday 11/22.

    Customer canceled their account on 11/17/2024 07:57:35 PM and received an email with return instructions.


    -----Original Message-----
    From: *************************** <*********************************************************>
    Sent: Wednesday, August 28, 2024 10:01pm
    To: *****************************************************
    Subject: Customer Contact: About the additional jewelry

    Name:
    ******* ****

    Email:
    *********************************************

    Contact Reason:
    Feedback

    Subject:
    About the additional jewelry

    Message:
    I would like to know two things regarding the two pieces of jewelry
    that arrived with my free necklace. First, when is the exact date for
    the payment? I would like to keep both. Second, is there the possibility
    of paying one first and then the other?
    Thank you so much in advance.

    Customer Answer

    Date: 11/19/2024

    I am rejecting this response because: I had no response to my enquires then. Funny how now you acknowledge that I even asked, because I had NO idea. However you never responded, you just took money from my account. Now you sent yet another product I did not order, you NEVER MENTIONED YOU WERE GOING TO SEND "TRIALS" EVERY TWO MONTHS. DECEITFUL, SCAMMERS, I WANT MY MONEY BACK AND FOR YOU TO STOP STEALING FROM MY BANK ACCOUNT! 

    Business Response

    Date: 11/26/2024

    Customer stated in original complaint that they were not aware of the offer but the correspondence shows customer was aware of the offer. They stated they will keep and pay for the 2 trial pieces. Since customer did not cancel their account, 2 more pieces were shipped on trial. As a courtesy we have issued refund for $5.96 S&H fee and customer just needs to return the 2 trial pieces per emailed instructions on 11/17/2024 07:57:36 PM CST. Account is closed and there will be no further shipments or charges once current pieces are returned within the timeframe in email.

    Customer Answer

    Date: 11/26/2024

    I am rejecting this response because: I never requested any trial products and I have not, to this date, received anything. What am I supposed to return? I am thankful this so called DECEITFUL account/subscription is canceled - I never agreed to it in the first place. I am done with this company. You should be ashamed of yourselves. Appalling, the amount of people who have been scammed.

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a piece of jewelry for 1.97 shipping which was to include 2 additional pieces to review and either keep or return. The jewelry never arrived although the company says it shows delivered. I live in a townhouse and our Mail boxes are communal. I contacted customer service and advised that the package had not arrived, they suggested I check with my neighbors which I did and nobody had the package. I contacted customer service yet again and advised of the missing package asked they they cancel the order. I received an email stating that the order was canceled but I was charged anyway. Ive been in contact with my bank and have forwarded all emails. The process has been frustrating thanks to them taking almost ***** from my account I was humiliated at the grocery store when my debit card was declined. Im a senior citizen and live off my social security benefits and have a very tight budget. I want them to refund my money

    Business Response

    Date: 10/28/2024

    Order was processed and shipped through *** on 09/03/2024 with the
    UPS tracking #****************** to the below address and showing
    delivered Tuesday, September 10 at 2:38 P.M.

    ********* *****
    *********************************************************************

     

    All we can do at this point as a courtesy is send another shipment at no charge.

     

     

Nikola Valenti is NOT a BBB Accredited Business.

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