Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I ordered this beautiful bracelet from Nikola Valenti, I was under the impression that I was simply ordering it and paying 1.95 for shipping and was unaware that it was a membership site. I want to keep the item that was ordered but not the two additional items that I did not request. I have informed them of exactly this and I am waiting for them to tell me how to **** those two items back. I told them to cancel tture shipments.

  Business Response

  Date: 09/04/2024

  Customer's account has been canceled and a cancellation email has been sent with return instructions for the 2 trial pieces. The free piece customer chose is theirs to keep as our gift as promised.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a *********************************************************************************************************************** for items every 2 months for items I do not want nor did I order I wish for them to stop charging my card I have sent them emails and attempted to call them multiple times and they have not responded

  Business Response

  Date: 08/29/2024

  The membership program are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  Customer's account is now canceled and a cancellation email has been sent to the email on file.
  

   

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving non stop emails from this jewelry company Nikola Valenti. I in fact had not received any pieces since April of this past year. With that said I had attempted to cancel my subscription. They then said they sent some mroe jewelry which I never recieved and are threatening all kinds of action against me. Despite telling them i jever received it, that I was not paying and for them to leave me alone. The below is an example of what i get. They said the package was delivered to my community mailbox but I never got it. I am not paying for something i never recieved nor was aware i should be expecting. I want them to leave me alone and I am not paying the money they are asking. Hi ******,We are writing to notify you that, at this time, we have had to flag your personal information as DELINQUENT.On 05/18/2024, you were sent additional pieces of jewelry to try or return at no risk within 25 days through *** with the tracking # ******************.However, after four payment reminder notifications and more than double the days past our trial period of 25 days, you still owe a payment of USD $49.98.To avoid an additional USD $30.00 per month of LATE FEES and PENALTIES starting the 1st of the month, please use the secure payment link below to update your billing information and pay the outstanding balance owed so that we can remove your delinquent status.

  Business Response

  Date: 09/10/2024

  Customer had an active account and was shipped a new set of 2 jewelry pieces to evaluate on May ************************************************** this complaint:

  ****** *****
  ****************
  ******, ON K2K2A7
  ******

  *** shows package was delivered on time. From ***.com:
  

  Your shipment *** tracking #******************
  Delivered On Thursday, May 30 at 2:10 P.M.

   

   

• Initial Complaint

  Date:07/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep emailing me about jewelry that I did not receive and keep sending threatening messages to me about it.

  Business Response

  Date: 07/22/2024

  Customer signed up on 10/27/2023 and received 3 pieces of jewelry. We have reached out to customer by email to make them aware that payment was due for the 2 trial pieces and provided a link to make the payment. Customer confirmed in January email below that it was delivered. Customer never reached out to our customer service during the trial period that there were any issues. Package was delivered 7 days after order was placed.
  

  -----Original Message-----
  From: "****** Page" <****************************>
  Sent: Monday, January 8, 2024 6:23pm
  To: "Nikola Valenti ***************** <*****************************************************>
  Subject: Re: 802509130200641284
  
  I see that it says delivered, but again I was in the hospital so there
  was no one to receive the package. I dont want another package because I
  never received the first

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want this company to charge my card a second time.Their policy states if I attempt a return and the items doesnt make it to them I will be charged $50. They included these two jewelry items without my discretion. My order was for one item only and I dont want to be charged if they decide not to receive my returned item as I did not have this agreement clearly spelled out during the time of purchase. They stated they will use the card I used to pay for shipping for the one necklace. I want to be certain I am not charged for these and also want them to pay for and send a return label so that I am absolved of any charges whatsoever.

  Business Response

  Date: 05/23/2024

  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  Customer has already canceled the membership and received an email with return instructions and return address. Customer just needs to return the 2 trial pieces and can keep the free piece as promised with no further obligations. If you decide to return make sure you keep the tracking number as proof of return as explained in the cancel email. If there's a problem, we can always use that as proof.
  

   

   

   

  Customer Answer

  Date: 05/23/2024

  Its not fair that you werent clear about the intention at the time of purchase. The ad path from ******** states again and again free necklace just pay shipping $1.46. If you wanted the trial period to be very obvious that should have been included, even with an asterisk next to the price point of $1.46. There is definitely more room for you to be honest about the items and purchase and give the consumer more visual cues to decide if they really want your trial period. It was unclear until after I received the items and that is why I filed this complaint. 
  

  Its also sad that you will attempt charging the consumer $50 for two jewelry pieces if the shipping/ return is attempted and does not make it to where you are located.

  I dont accept your response and am asking for you to pay return shipping for all three items because it was misadvertised, and the true nature of your trial period is only mentioned after the consumer is very excited to receive their product.

  Its really bad business.

  Business Response

  Date: 05/24/2024

  The membership program and the free jewelry offer are clearly explained on our home page, ************************************, under "How It Works". To receive the free jewelry piece customer agreed to try out our membership program and evaluate 2 jewelry pieces from our collection. Customer does not have to buy the pieces to keep the free piece. They just have to try them at home and return them if they do not like them. If you decide to return make sure you return them before the deadline and keep the tracking number as proof of return as explained in the cancel email. If there's a problem with delivery, we can always use the tracking as proof to avoid charges.
  

  The terms of the program were listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  
  Customer has already canceled the membership and received an email with return instructions and return address.
  

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date would be March 1st. I paid 6.99 for a special in a magazine and that was all.I did not sign up for any membership but just got charged $70.00 on April 1st. I just got my bank activity receipt. I would like to be refunded as soon as possible. What do I do now?

  Business Response

  Date: 04/08/2024

  Customer signed up for a jewelry subscription on 02/05/2024 10:55:28 PM. I see that you were charged because you did not return the two jewelry pieces we sent you for evaluation. The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order. Should you need to reread this information, you can find all the details on our Terms & Conditions page, which you can easily access on our website at the bottom of every page.

  Account is now closed and there will be no further shipments or charges.
  

  Tracking confirmation for the set:
  

  Your shipment *** tracking #******************
  Delivered On Wednesday, February 21 at 2:10 P.M.

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continually keep taking money from my account even tho I told them I dont want their services and am VERY unhappy with a purchase I made months ago I sent back the items they sent yet again this month I have yet another charge from

  Business Response

  Date: 03/25/2024

  Customer did return the initial set and was able to keep 1 free piece as promised. They were not charged for the 2 pieces they returned as part of the subscription. Because the customer did not cancel their membership online and had an active account, we sent them a new set of 2 jewelry pieces to evaluate on March 16, 2024. Customer's account has now been closed and a cancellation email was sent to email on file with instructions to return the 2 trial pieces in the second set so they would not be charged for them if they so choose.

  Customer Answer

  Date: 03/25/2024

  I am rejecting this response because:   Instead of refunding the stolen amount the ended up sending out more c*** apparently I did not order anything for them and had previously canceled their services yet again they wont stop stealing my money and sending me useless garbage 

  Business Response

  Date: 04/05/2024

  WE have marked last set shipped on 3/16 as returned so customer can keep these last 2 pieces and they will not be charged for them. Customer's account is now also closed so they will not receive any more shipments or charges.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free piece of Jewerly via ********* I received the earrings in poor condition not as advertised (no backing to secure the earring). Immediately I reached out to the company who stated I cannot speak to billing or management they can only escalate. I requested cancellation for any further subscriptions which I realized when I called that it was a monthly subscription as well as stated that I do not authorize any future credit card debits from my account and to remove my card from their website. Their representative told me the account was cancelled and that they will correct the free piece resend. A month later I see a merchant on my credit card that I didnt recognize. I immediately contacted the merchant and informed my credit card. The merchant said they requested through escalation a refund as they noted I cancelled the subscription within the timeframe. Additionally, they said I they sent me additionally pieces to try. I told them I didnt request any future Jewerly to be sent as the quality is poor and their customer service is horrible. I cannot do business with a comp y as such. Since then I have multiple emails which they refuse to any my questions and they keep telling me to file a claim with the ***** I told them that is fraudulent as I did not order anything so I cant file a claim if I disjunction order something. This company believe is fraud and a scam and I informed them that I will be filing a compliant with the BBB as they should not be in business and if my money isnt refunded through the dispute with the credit card I will get legal involved. This is wrong and dishonest and no innocent customer should be scammed as such. I can provide correspondences between myself and the merchant. See add I signed up for where it only states the Jewerly and no subscription otherwise I would not have signed up. As well the earrings with no backing. When I called them is when I found out there is a subscription but I cancelled before billing.

  Business Response

  Date: 02/14/2024

  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  Al initial packages are shipped with 3 pieces and the weight of package confirms that.

  Your shipment *** tracking #******************
  Delivered On Wednesday, December 13 at 12:15 P.M.

  We have issued a courtesy refund and have closed customers account.
  

  Customer Answer

  Date: 02/14/2024

  I have reviewed the business response and accept this resolution with regards to my refund. I cancelled the subscription and sent formal written communication when the free piece was received. No other pieces were received and I informed the company of that asking for proof of shipment, pictures of the jewelry sent against my wishes etc. To date, nothing was sent yet the company wanted me to file an illegal claim with the ***** I also requested their legal department contact however they never provided. I also told the company to remove my information and credit card as I did not and do not authorize any future debit. I also informed the company that I no longer wanted to do business as I was dissatisfied with the quality and communication. They sent me faulty jewelry unable to be used as a free piece that I paid shipping for. I am glad my money was refunded and I am not longer associated wit this company.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 50 bucks for no dam reason now my account is negative. I was never contacted about this dhit nothing

  Business Response

  Date: 01/24/2024

  The membership program and the free jewelry offer are explained on our
  home page, ************************************, under "How It Works". The
  terms of the program were also listed on the confirmation page when
  completing your order and included in the confirmation email sent to the
  email address you provided. We also ask our customers to check a box
  stating that they read and agreed to the Terms of the program listed on
  the order page. We do our best to ensure that all our customers can
  review, understand, and agree to our offer terms before proceeding with
  their order. Should you need to reread this information, you can find
  all the details on our Terms & Conditions page, which you can easily
  access on our website at the bottom of every page.

  *************** piece you selected is FREE, and our way of thanking you
  for agreeing to explore the rest of our Nikola Valenti Inspired
  Collection when you placed your order for the free jewelry piece. The
  other two jewelry pieces included in your package were on a 25-day trial
  and were $24.99 each. Once the 25-day trial
  period concluded, we waited additional 15 days to account for any
  possible shipping delays, we assumed you loved the two jewelry pieces
  like most of our customers do and conveniently billed your account at
  the discounted price of $24.99 each! So the good news is there is
  nothing to return, and all jewelry pieces are yours to keep and enjoy.

  Account is now closed so you will not receive any more pieces to evaluate.
  

   

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen the business is advertising online decided to order their product from them on a monthly subscription. Whereas when I get the product I can try it for you for so many days if I don't like it I can send it back. I never received any products from them but they continued billing my card without my knowledge for 8 months when I got a hold of them they just kept trying to sell me more product refuse to refund me and now they stopped talking to me and I'm out a bunch of money because of them under false advertising

  Business Response

  Date: 12/29/2023

   

  Customer signed up on February 21, 2023. Originally he provided an incorrect address. We emailed him that the package could not be delivered to the address he provided and he emailed us a new address and we reshipped the entire package at no charge. Customer canceled on 11/11/************* PM. As a courtesy we issued refund for the last S&H charge and told customer they can keep the last piece at no charge.
  

  Tracking for the latest package shipped on 11/4/2023:

  Your shipment *** tracking #******************
  Delivered On Thursday, November 16 at 11:42 A.M.

   

  Below is his confirmation email from customer with their corrected address:
  

  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Tuesday, March 14, 2023 2:55pm
  To: ******************************* <*****************************>
  Subject: **************** address update
  
  Hello sorry for the confusion my address is **************************************************************************** thankyou

  ************

  Customer states he never received any of our products. Yet we received an email on July 2 below that he was trying to return the package (confirming he received it) and wanted to cancel. To which we replied with cancel instructions:

  **********

  Dear ****,
  
  Thank you for your email.
  
  Our jewelry evaluation program has no obligations, risks, or
  commitments! Every seven weeks or so, we send you two new pieces from
  our Inspired Jewelry Collection for you to evaluate during a 25-day
  review period. After that, it's your choice whether you want to keep one
  piece, both, or none! If you decide to keep any jewelry pieces, do
  nothing, and after your 25-day trial period is over, we'll conveniently
  bill you only $24.99 per piece that you choose to keep! That's almost
  80% off store prices for shopping directly from us!
  
  If you no longer want to continue receiving these no-risk jewelry pieces
  to try, canceling your participation in the program is simple. Just
  visit our website ******************************************** and follow the
  instructions. Again, there is never any obligation and no minimum
  required purchase.
  
  Wishing you a sparkling day!
  Nikola Valenti Customer Service
  *****************************************************
  
  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Saturday, July 1, 2023 2:03pm
  To: "Nikola Valenti ***************** <*****************************************************>
  Subject: RE: Nikola Valenti Customer ****** - Address Correction
  
  No I was sending them back to cancel my subscription

  ****************

   

   

   

  Customer Answer

  Date: 12/30/2023

  I am rejecting this response because:   as they can see on July first I sent them a package back that they sent to the wrong place originally then got it to me when I sent it back I told him to cancel my membership but they continue to charge me throughout the year which day just acknowledged. Since then I have not gotten anything there's nothing on my doorstep and nothing in the mailbox. So either they messed up on the address or didn't send it. Either way I want a refund before I take this to court

  Business Response

  Date: 01/02/2024

  Customer initially stated in complained they never received any product. Now after email proof, customer concedes they did receive product. Customer states we sent to wrong address but customer provided wrong address which is where we initially sent first package. Customer then emailed that correct address (see email below) and we reshipped the product to the corrected address at no charge to customer. We have provided *** tracking showing package was delivered. We have issued a courtesy refund for the last charge and marked last shipment so customer will not be charged for them. There is nothing more we can do in our system.

   

  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Tuesday, March 14, 2023 2:55pm
  To: ******************************* <*****************************>
  Subject: **************** address update
  
  Hello sorry for the confusion my address is **************************************************************************** thankyou

  *************************

   

  03/21/2023 07:49:32 AM Nikola Valenti Reship Confirmation
  
  ****,
  
  We apologize for any inconvenience. We have reshipped your
  order. There will be NO charge for shipping & handling.
  
  We hope this helps!
  
  Your new order number is 2733001.
  Your customer number is ******.
  
  Your order will be shipped to:
  ***********************
  ***************************************************************************
  ******
  
  Your order will be quickly processed and shipped to you.
  Thank you once again for choosing us.
  
  Questions? Please email our friendly customer service
  at *****************************************************
  
  Have a great day,
  
  Nikola Valenti Customer Service
  *****************************************************