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Dynata LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dynata LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dynata LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 747 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited calls at all hours of the day with no voicemail or supporting information explaining why this company is calling me. I will be pursuing unlisting my phone number. Dynata have disturbed and interrupted my daily activities on times which are absolutely ridiculous. If I don't answer, and you don't leave a message as politely provided by my voicemail message I believe this borderlines on phone line harassment. I sincerely wish you and your employees the worst of luck in your business ventures. Please stop contacting me. This is ridiculous business practice. If this is legal I have half a mind to find where the employees live and advertise my business by knocking at their door and calling everyone they know at any hour of the time to advertise and gain information for my business. Fair is fair, after all. Leave me alone, please.

      Customer Answer

      Date: 10/25/2024

      Used their hotline to remove my number from their call service as well. 

      Business Response

      Date: 11/04/2024

      Thank you for reaching out to us. 

      We have forwarded the number you provided in this complaint to our internal Do Not Call list. We apologize for any inconvenience caused.

      Thank you.

    • Initial Complaint

      Date:10/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people call me night and day. I've blocked their number but they call from multiple numbers, I have opted out several times but calls still keep coming. They wake me up at night, so frustrating, how do I make it stop?

      Business Response

      Date: 11/04/2024

      Thank you for reaching out to us. 

      We have forwarded the number you provided in this complaint to our internal Do Not Call list. We apologize for any inconvenience caused.

      Thank you.

      Customer Answer

      Date: 11/04/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been actively using their survey website Opinion Outpost for years now. Today, I was unable to log in. It kept telling me my information was incorrect. I contacted them about it and they told me I was suspended due to their system detecting account violations. They didn't tell me what the violations were, so I have no clue what their system even thinks I did wrong, but I've been correctly using their site for years to earn a little extra money. I've put a lot of time into it. It's ridiculous for them to suddenly suspend me with no reasoning at all and not even bothering to let me know, I had to contact them to find out what even happened.

      Business Response

      Date: 10/24/2024

      Thank you for reaching out to us again. 

      We will look into the account with the help of our relevant team. We will reach out to the member separately once we have an update.

      Thank you!

      Customer Answer

      Date: 10/25/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:10/20/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business keeps calling me to do an opinion survey and when I ask them to stop calling the representatives just argue. I'd like them to cease contacting me.

      Business Response

      Date: 10/24/2024

      Thank you for reaching out to us. 

      We have forwarded the number you provided in this complaint to our internal Do Not Call list. We apologize for any inconvenience caused.

      Thank you.

    • Initial Complaint

      Date:10/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without my consent i keep getting called by dynata. I know they are a scam and i never allowed them to call me or have my number. They have called alot over the past couple of months and i truly believe anyone who calls you without having consent to your phone number should be arrested.

      Business Response

      Date: 10/24/2024

      Thank you for reaching out to us. 

      We have forwarded the number you provided in this complaint to our internal Do Not Call list. We apologize for any inconvenience caused.

      Thank you.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have banned my account. They lied and said that I violated the terms when I haven't. I want my account reinstated. I haven't done anything wrong and I support my family with the money from this app. We work very hard on the surveys and being I support my family with this app I make SURE to NOT violate the terms.

      Business Response

      Date: 10/18/2024

      Thank you for contacting us.

      We are unable to locate an account using the email address provided in this request. Can the member please specify the panel they are a member of?

      Looking forward to your response.

      Customer Answer

      Date: 10/18/2024

      ******************************

      Is my email for my quickthoughts account that they will not let me log on to.

      Business Response

      Date: 10/22/2024

      Hi ******, 

      We are sorry to hear regarding your negative experiences with  your account. 

      Our Member Success Team was able to update you accordingly, regarding the status of your account via ticket 3564275. 

      Thank you and we appreciate your patience over this matter. 

       

      Best,

      Member Success Team

      Customer Answer

      Date: 10/22/2024

      I am rejecting this response because:    I want a refund

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This market company came through rather ************************** where you do surveys for compensation. I was invited to a survey study where they come wcompensate $10, but never received it. contacted them several times, but they repeatedly say someone will contact you in 24 hours, but we haven't got past that point, still waiting on the compensation, such a scam. I expect compensation as promised, of $10.

      Business Response

      Date: 10/25/2024

      Thank you for reaching out to us.

      We will look into the account with the help of our relevant team. We will reach out to the member separately once we have an update.

      Thank you! 

    • Initial Complaint

      Date:10/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of the survey panel "e-rewards" for years. Last week I went to the site to log in and do surveys like I did every day and could not log in. I tried changing my password numerous times but nothing was working . I finally gave up and waited until the next day and tried again. Same results. So I emailed the site and told them . After about 3 days they emailed me back and told me my account had been suspended because of account violations with no explanation of what they were. The problem I have with this , besides feeling betrayal after so many years of being a member is that I have quite a few points that I earned that I can turn into gift cards and obviously their intentions are not to let me have them. I earned those taking many surveys and I believe it is unethical not to give me my points. At this point after expressing this to them , they have quit responding to me . Can you help?

      Business Response

      Date: 10/18/2024

      Thank you for reaching out to us.

      The member's account activity was reviewed by the relevant department. We appreciate the member's time on the panel, however, to participate a member needs to provide accurate profile information and survey responses.

      Thank you.

      Customer Answer

      Date: 10/18/2024

      I am rejecting this response because:   I have always been truthful on those surveys and that is such a vague response from them. i want to know what they actually think I did and I definetely want the points I earned.  I am very unsatisfied with their response

      Business Response

      Date: 10/24/2024

      Thank you for reaching out to us again. 

      We will look into the account with the help of our relevant team. We will reach out to the member separately once we have an update.

      Thank you!

    • Initial Complaint

      Date:09/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call multiple times a day even though I've opted out. Never opted in but hey. Now the opt out line is not available and their agents don't actually put you on the do not call list when ********'s maddening that they call just few hours apart 5 to 6 days a week. So 10 to 12 times I have to deal with this a week.The website throws an IP address error when attempting to contact them that way. They leave for room for resolution, so now I call the back 12 times a day to show the agents what it feels like to have their time wasted. If this complaint doesn't stop them the I guess the *** and *** may need to ne involved. Just want them to stop.

      Business Response

      Date: 09/24/2024

      Thank you for reaching out to us. 

      We have forwarded this complaint to our internal team. They should add your phone number to our Do Not Call list as soon as possible.

      Thank you for your patience.

    • Initial Complaint

      Date:09/18/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not stop calling, despite being asked multiple times to stop. They also call from multiple spoofed numbers ******************-204-1575, ************, ************, ************, ************ etc), making it more difficult to block. All I'm asking is that they remove my information from their database and stop calling.

      Business Response

      Date: 09/24/2024

      Thank you for contacting us.

      We have requested to have the number specified in this complaint be added to our Do Not Call list. We apologize for any inconvenience caused.

      Thank you!

      Customer Answer

      Date: 09/24/2024

      I have reviewed the business response and accept this resolution. 

    Dynata LLC is NOT a BBB Accredited Business.

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