ComplaintsforDynata LLC

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is horrible. I have completed many surveys so far, in the beginning I had a few errors but some actually credited me for my time which is ***** minutes or more for each survey. The last maybe 4 I have completed, after I get all the way through, will then tell me the survey is full. I have reported multiple surveys but have only been credited for I believe two. The others straight up lie and say it terminated after a minute, which is absolutely false. I want what the company promised me, compensation for my time, thoughts, opinions, data.

  Business response

  03/18/2024

  Thank you for reaching out to us.

  We have forwarded the member's concern to our Branded Team for further checking. Once we have more information, we will update this complaint case.

  Thank you.

• Initial Complaint

  02/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tried to login to rewards account today and take surveys. The login site said id was invalid.I received no explanation, no prior warning just locked out. I have no way to contact them since all their support is done thru logged in account options.

  Business response

  03/18/2024

  Thank you for reaching out to us. 

  We're sorry to hear about the complaint however, can the member please specify the panel they belong to so we can assist them further?

  Thank you.

  Customer response

  03/19/2024

  The erewards panel 

  Customer response

  03/19/2024

  The erewards panel 

  Customer response

  03/28/2024

  I am rejecting this response because:   

  The erewards panel 

  Business response

  04/01/2024

  Thank you for waiting. 

  We are currently investigating on the issue. Our support team should have already reached out to you via email for further assistance. Should you have any other questions, please respond directly to the email we sent. Once we have an update, we will also be adding the information on this BBB case. 

  Thank you.

  Customer response

  04/02/2024

  I am rejecting this response because:   

  I already responded to their request for more information and supplied all requested information. I have  been a member for years and to suddenly fall prey to an AI audit, and have account closed without cause or notice is definitely unprofessional and no way to treat a loyal customer who has I'm sure,  made then plenty of money filling out their surveys over the years.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday, Feb 26th, I received a text message stating the following:Hi *****, Dynata is conducting a short survey on issues important to residents of *********. A few minutes of your time will make a difference. Survey: ***************************** To stop receiving messages from us, reply STOP.I had a few minutes and decided sure, why not. I began to answer some basic questions like, who would you be more likely to vote for, ***** or *****? That sort of thing. Undecided, moving on. They ask about senators, they ask about local. So far, so good. But then comes the classic push poll. "Would you be more likely to vote against an extreme conservative who supports banning books and violating the basic freedoms we are guaranteed, or an extreme liberal?"Woah woah woah. Hold up. That right there is manipulation. That is political marketing guised as a non-partisan, data-seeking questionnaire. I'm not as ignorant as most on these issues. I'm well aware that when they say "banning books" they mean "curating content for minors in the education system so as to preclude child *********** as seen HERE ******************************************************************** Run a ****** search for ********************* and you'll MAYBE find 2 results out of the first 200. Even ****** tries to hide the truth of what's in these books from the masses. And political marketing such as this "survey" further attempts to confuse the ignorant sheep and misdirect them into thinking ppl just want to "ban books". It's absolutely incredible how dishonest people can be in their pursuit of power or loyalty to a political dogma they've attached their entire identity to.If "extreme conservatives" merely want to stop child **** in schools I'd say I'm good with that.Perhaps the questionnaire should give some examples of extreme liberals, such as the gender cultists who climb mountains to proselyte one single child, convincing them to chop of their genitalia. Keep it fair and balanced

  Business response

  03/05/2024

  Thank you for reaching out to us. 

  We have contacted the respondent through email for more information regarding their complaint. 

  Thank you.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a member of *************** for several years, but in recent weeks off and on i am not able to access my account. I have sent several emails to them regarding having to verify my account via Veriff which requires me to use a camera and or photo ID to verify my account before i can access my account which i cannot do and which i feel is very invasive. I am able to verify my account via text message and they know this as i have done it before. Today they reply to my most recent email saying i violated their rules which is completely untrue. I have been doing their surveys for years. I am tired of them saying my account as been suspended and or not being able to access my account because of their invasive system. I want to be access my account without problems. They are cheating me out of my points which i earned doing their surveys. They are being totally unfair.

  Business response

  03/05/2024

  Thank you for reaching out to us.

  We apologize for the inconvenience the member experienced. We checked and verified that their account has been reactivated. 

  Thank you.

  Customer response

  03/05/2024

  I have reviewed the business response and accept this resolution.  But if it happens again, as this has been an on going problem, i will file a complaint again. They need to fix the issue so that it does not happen again.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Brainless Surveys in ********* ********** dba Branded Surveys owned by Dynata **************** in *********** committed fruad and unethically stole my PayPal redemption of $27,by suspending my membership with no prior notice,thus stealing my earned rewards.Dynata needs to pay me the $27,I earned so I can move on and find an honest company that doesn't rip:off their members,like Brainless does.

  Business response

  03/05/2024

  Thank you for reaching out to us.

  We apologize to hear about the issue that the member encountered. We have forwarded their case to our Branded specialist for further investigation. Once we have more details, we will update the complaint. 

  Thank you.

  Business response

  03/06/2024

  Thank you for waiting. 

  Upon investigation, our Branded Surveys team will not be removing the suspension on the members account unless they go through Veriff and refrain from responding rudely to our team. 

  Thank you.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - Completed a survey to the end, and never received point for completing survey, (2/19/24.- This is a regular occurrence and I have to keep contacting the support at e-rewards.

  Business response

  02/26/2024

  Thank you for contacting us. 

  In order for us to assist you further, kindly provide us more information regarding the survey you took (topic, amount offered, date completed) so we can check our records and adjust the necessary points if needed. 

  We also checked our records and found that our support team has been actively providing assistance regarding your concern. 

  Let us know if you need anything else.

  Customer response

  02/26/2024

  I am rejecting this response because:   

  It is very hard to know when you will not receive credit for a survey taken. I don't take not of the survey's before starting to document the information that you are requesting.

   

  *********************

  Business response

  03/05/2024

  Thank you for your response.

  We do see that the member has been in communication with our support team regarding his survey concerns. We can assure our members that any complaints, like missing survey points are investigated properly so we can make any adjustments necessary. 

  Thank you!

• Initial Complaint

  01/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I complete surveys and product studies for pay. Each survey or study determines the payout. I have been waiting on a payout for a study for about three months at this point. The final survey has been closed for about 2 months. I want to know why I haven't received my compensation for my time testing the product and completing the surveys. I do my part I put in the work. I have not been paid for the study hosted by *************** whose parent company is Dynata which is the address I provided. The study was on incontinence pads. The survey provider was Neisel and Dynata/*************** hosted and is paid for this study. I just want the amount I am owed. Everyone else already got paid meaning the big companies. I think the people who do the actual work need to be paid too.These companies need someone to manager their dirty dealings or a government oversight board or just shutdown.

  Business response

  02/06/2024

  Thank you for reaching out to us.

  We have contacted the project manager of the study the member is referring to for more information. Once we have gather all the details that we need, we will email the member as soon as possible. 

  Thank you.

  Customer response

  02/11/2024

  I am rejecting this response because:   They are lying yet again I have waited to hear for them no one has contacted me.  I just got told Oh well over the points that are owed after being told to wait up to 8 weeks for the points to arrive to my account.

   

  Their ****** that has been in contact with men(not since I filed my complaint) has now changed the story to, "we already gave you the points".  Which is a lie they are grabbing at straws over a few ****** points.  It equals a quarter!  It's not like it was a $10 or $15 payout.  

  Business response

  02/15/2024

  We apologize for the wait. 

  Unfortunately, the project manager verified that there's no additional incentive for the study that the member took. We apologize for the inconvenience. 

  Thank you.

  Customer response

  02/15/2024

  I am rejecting this response because:   That's fine I'm just going to go ahead and get lawyer to handle this.  I didn't even get the original incentive.  I'm not even sure why the BBB exists you all do nothing to help consumers only businesses. 

• Initial Complaint

  01/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I had earned a $25 Krogers gift card and have repeatedly asked for assistance from them to email me the card, but have had no response. I ordered the card on 9/9/2023.

  Business response

  02/06/2024

  Thank you for reaching out to us.

  We checked our records and verified that a similar concern was brought up by the member on November 2023. One of our agents already provided the member a link to access their missing gift-card (ticket #*******). We don't see any new redemption made by the member since so we're assuming this is the same reward they are looking for. 

  The member can simply click on the link we already sent them to gain access to their reward.

  Thank you.

  Customer response

  02/07/2024

  I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.

  Thank you

  ***************************

  Customer response

  02/12/2024

  I am rejecting this response because:   

  
  I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.
  
  Thank you
  
  ***************************

  Business response

  02/15/2024

  Thank you for waiting.

  Our support team reached out to the member via email (ticket #*******). If the member has further questions or concerns about the e-giftcard, we encourage them to respond to the email we sent. 

  Thank you!

  Customer response

  02/18/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company keeps calling me at inappropriate times at night. The first call was 11:41 , tonight it was 10:41. I've texted to be removed from their list. I've called their do not call lists. I've left 2 voicemails. Although I have a west coast area code, I reside on the east coast and they are calling past what time is allowed.

  Business response

  02/06/2024

  Thank you for reaching out to us. 

  We have forwarded the respondent's request to be placed in our internal Do Not Call list. 

  Thank you.

  Business response

  02/15/2024

  We apologize for the delay.

  We have added the number included in this complaint to our Do Not Call list. 

  Let us know if you need anything else.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These guys are the worst. They call all hours of the day and night. I've asked to be removed. The lady tonight was just plain rude. "If you don't have time for the call we'll just call you back at another time" and hung up. How in the world this place has an A rating is beyond me, I'm guessing like all agencies these days the BBB is also "for sale". Disgusted.

  Business response

  01/29/2024

  Thank you for reaching out to us. 

  We have forwarded the request to have the phone number in this request be added to our internal Do Not Call list. 

  Let us know if you have any questions.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩