We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Capio Partners, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 476 total complaints in the last 3 years.
  • 128 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a mail from Capio Partners last month stating that I owe $6074.10 for the anesthesia services(North American Partners In Anesthesia) I availed for a procedure in September 2021. I have already settled the bill with the hospital where I underwent the procedure and never received any mail asking me to pay this amount. We I contacted this anesthesia provider, they didnt give me any details saying they cant find my details in their system. I contacted the hospital where I underwent the surgery and they said they dont have any outstanding balance on my name. I feel this is not a genuine debt that Capio partners has contacted me about and they have not provided any information that can link this debt to original creditor. I am worried if this affects my credit report.

    Business Response

    Date: 05/17/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *************************************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on February 27, 2024.  The information provided indicated that the account is Mr. ************* responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio previously received a dispute from *************************** on March 13, 2024. Capio investigated this dispute and found the account to be valid and in response mailed an itemized statement on April 14,2024.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ************* complaint this account has been closed and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:05/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with (EMERGENCY RESOURCES GROUP) and I do not have a contract with (CAPIO) plus they did not provide me with the original application like I asked. Account No: ********

    Business Response

    Date: 05/17/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** ***************************

    ************:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about July 26, 2023.  The information provided indicated that the account is Mr. **************************** Accordingly, Capio believed the account to be due and owing. To date, Capio has not received notice of a dispute from ******************.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of ****************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a text from Capio Partners attempting to collect a debt. No information about who the debt is for or who they are collecting for. The account number is ********.

    Business Response

    Date: 05/17/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *********************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on April 4, 2024.  The information provided indicated that the account is **************** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Although ************** states she received a text message with no pertinent information prior to any other notice, Capios records indicate the initial notice was mailed to ************* on April 8, 2024. No return mail has been received. Additionally, this account was not reported to the credit reporting agencies.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of **************** complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few years ago, I ended up in the hospital at **************************. Because I could not pay the hospital a large lump sum, they had me set up internally with the hospital collection. I had a monthly payment paid via automatic payments through my bank. Last year I called for my balance and trying to get my statement amount and was told by the accounts department that not only was the account paid in full that they owed me a ****** refund as I had overpaid. Now out of the blue this Capio company, sends a letter asking for ****** owed to *****************? Sounds like a scam to me.

    Business Response

    Date: 05/17/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *************************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on April 4, 2024.  The information provided indicated that the account is **************** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of **************** complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

    Customer Answer

    Date: 05/21/2024

    Hello, I called the company and was told my issue was closed and no balance due. Is this correct on your side?

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing because I recieved a letter from Capio Partners on 3/21/2024 stating an unpaid medical bill was sold to them and they are getting in touch with me to collect what is owe. I immediately responded (3/22/2024 (via mail) after reading the letter, that I do not have any unpaid hospital bills and have proof of it. In response ( mail) on 5/13/2024. I received a detailed hospital bill stating the amount in question and to pay asap. As I mentioned before and have told the collector...This bill is " PAID IN FULL" and the communication needs to cease asap.Please Let me know what can be done, has to take place to stop the harassment. I've gotten in touch with the originator if the bill and they have confirmed I don't owe anything. Please inform the collector CAPIO PARTNERS) of my rights.

    Business Response

    Date: 05/17/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *********************************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the accounts forming the basis of this complaint were placed on January 25, 2024.  The information provided indicated that the accounts are Ms. ********* responsibility. Accordingly, Capio believed the accounts to be due and owing. 

    Capio previously received a dispute from ******************* on March 29, 2024, which was investigated, and the accounts were found to be valid. In response, an itemized statement was mailed to ******************** on April 30, 2024.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ********* complaint these accounts have been closed and Capio will make no further attempts to contact her regarding these accounts.

    Should you require any further information, please do not hesitate to contact us.

  • Initial Complaint

    Date:05/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Capio Partners LLC. I do not have a contract with Capio Partners and no signed contract/paperwork with this agency. They did not provide an original contract as requested with my signature.

    Business Response

    Date: 05/16/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *****************************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on October 24, 2023.  The information provided indicated that the account is ************** responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of ************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

    Customer Answer

    Date: 05/17/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I assert that I hold no liability for the debt attributed to Capio Partners LLC, as I have never entered into any contractual agreement or assumed any financial obligations with them willingly. In an attempt to address and resolve this matter with transparency, I formally requested ****************** and Capio Partners to furnish the original contract that purportedly establishes my connection to this debt. Unfortunately, despite my request, ****************** and Capio Partners have failed to provide the necessary documentation. This request was made 30+ days ago and this refusal to cooperate and lack of transparency on the part of ****************** has further complicated the issue, compelling me to seek additional assistance and clarification to effectively settle this dispute. I have asked that all disputed items be removed from my credit report since they cant be verified by any evidence or proof. As a disabled veteran all my healthcare is paid for by the VA and I also have private insurance by BCBSTX so I have no medical debts. I am demanding this company to Cease and Desist all forms and mediums of communication immediately to collect a debt from me as I have no contracts with them. Capio has failed to provide HIPAA authorization for the date of service for the referenced account ******* and with active BCBSTX insurance and full disabled veterans coverage I do not have any medical debt. I contacted Capio again on 05/03 and advised I did not consent to my medical information being sold to or by Capio Partners or Contingency *************. The representative told me to also contact Contingency but the phone number provided is invalid and I was not able to validate the business or its ties to Capio Partners. I will be reaching out to my liaison at the ************************* if this issue is not resolved appropriately.

    Business Response

    Date: 05/16/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *********************

    ************:

    Correspondence regarding this consumers complaint has been received for review and reply. Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on April 10, 2024.  The information provided indicated that the account is Ms. ******* responsibility. Accordingly, Capio believed the account to be due and owing. 

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Ms. ******* complaint this account has been closed and Capio will make no further attempts to contact her regarding this account.

    Should you require any further information, please do not hesitate to contact us.

    Customer Answer

    Date: 05/20/2024

    I have reviewed the business response and accept this resolution as long as Capio Partners honors that they will closeout the account, will not sell or transfer this to another company and will remove any negative reports to credit agencies. 

  • Initial Complaint

    Date:04/28/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Capio Partners LLC. I do not have a contract Capio Partners LLC. They did not provide me with the original contract as requested

    Business Response

    Date: 05/10/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.: Case #: ******** ***************************

    ****:

    Correspondence regarding this consumers complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes. 

    Investigation into this matter shows that the account forming the basis of this complaint was placed on November 14, 2023.  The information provided indicated that the account is Mr. ******* responsibility.  Accordingly, Capio believed the account to be due and owing.  ***** to receiving this complaint, Capio has not received any correspondence or otherwise communicated with ****************.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with all applicable state and federal laws. However, in light of Mr. ******* complaint this account has been closed,credit reporting agencies have been notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

    Should you require any further information, please do not hesitate to contact us.

    Customer Answer

    Date: 05/13/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Radiology Partners. I do not have a contract with Capio Partners LLC, they did not provide me with me with the original contract as I requested.

    Business Response

    Date: 05/07/2024

    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** ****************

    ************:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about October 28, 2023.  The information provided indicated that the account is Ms. ***** responsibility.  Accordingly, Capio believed the account to be due and owing. To date, Capio has not received notice of a dispute from ************.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Ms. ***** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact her regarding this account.

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with US ACUTE CARE SOLUTIONS, I do not have a contract with Capio Partners LLC, They did not provide me with the original contract as requested

    Business Response

    Date: 05/06/2024


    BBB of Metropolitan ******* *********************************************************************************************************************** *****************, Director of Complaint Resolution Department

    Re.:  Case #: ******** *************************

    ************:

    Correspondence regarding this consumer complaint has been received for review and reply.  Accordingly, Capios activities have been investigated through the interview of employees and through the review of system notes.

    Investigation into this matter shows that the account forming the basis of this complaint was placed on or about February 27, 2024. The information provided indicated that the account is Mr. ********* responsibility.  Accordingly, Capio believed the account to be due and owing. To date, Capio has not received notice of a dispute from ********************.

    Capio apologizes for any inconvenience its efforts may have caused, but believes they were in compliance with applicable state and federal laws.  However, in light of Mr. ********* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and Capio will make no further attempts to contact him regarding this account.

    Customer Answer

    Date: 05/07/2024

    I have reviewed the business response and accept this resolution. 

Capio Partners, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.