Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received phone calls to start and then a letter that is in no way detailed, letter stating I owe 1334.17 for multiple medical bills, with absolutely no details. I have not ever been billed any of the amounts from who this MBA law is saying I apparently owe. I am highly upset because currently this company is showing I'm disputing with them on my credit report and the amount is completely different then the one on the letter I have. This has stopped my house buying process until resolution on my credit! Is being reported incorrectly and needs immediate attention. The accounts look to be a hospital bills which is a HIPPA violation. I did ask for information regarding these bills to be sent and have attached the bogus letter I received, Please respond with the contract and all authenticated records of accounting. Send all of these documents within 30 days of receiving this notice. I am entitled to this information. My consumer credit report needs to be corrected immediately with the permanent deletion of these accounts.

  Business Response

  Date: 03/20/2023

  BBB of Metropolitan Dallas, Inc.
  **** *** ******* ***** ****
  ******, Texas *****
  
  ****** **** ***** ******** ** ********* ********** **********
  
  Re.: Case #: ******** - ****** ******
  
  Mr. ****:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the accounts forming the basis of this complaint were placed on June 29, 2022. The information provided indicated that the accounts are Mr. ******'s responsibility. Accordingly, MBA believed the accounts to be due and owing. Additionally, MBA is a business associate and, as such, has proper authority to access this information in performance of its attendant obligations.
  
  MBA sent Mr. ****** a settlement offer, which is referenced in this complaint. The account balances that MBA credit reported reflect the original balances placed to MBA, not the settlement offer. To date, MBA has not received any disputes regarding these accounts.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Mr. ******'s complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and we will make no further attempts to contact him regarding these accounts.
  
  Should you require any further information, please do not hesitate to contact us.
  

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a letter from Mitchell D Bluhm & Associates, LLC representing CF Medical LLC for collection of $985.00? I have NOT recieved any bill by mail, email or phone call from Us Care Solutions whatsoever and feel this claim is wrong! The letter is not telling me what services was even used! I've never heard of this agency and was advised this may be fraudulent. I have ALWAYS used insurance and owed nothing in the past, and like I said, have received not one letter regarding this issue.

  Business Response

  Date: 03/16/2023

  BBB of Metropolitan Dallas, Inc.
  1601 Elm Street, Suite 3838
  Dallas, Texas 75201
  
  Attn.: **** ****, Director of Complaint Resolution Department
  
  Re.: Case #: ******** * ******** *****
  
  Mr. Fife:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on October 24, 2022. The information provided indicates that the account is Ms. Wheat's responsibility. Accordingly, MBA believed the account to be due and owing.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of Ms. Wheat's complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact her regarding this account.
  

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mitchell D. ***************************************** contacted me via Email on February 13, 2023, stating I owed $1,947, and they reported this to a credit bureau. The health care company (***********************) they listed with the credit bureau has no record of this.I do not owe this.Mitchell D. *****************************************' account number is ********.

  Business Response

  Date: 03/13/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - *************************** ******
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on October 4, 2022. The information provided indicates that the account is ******************************* responsibility. Accordingly, MBA believed the account to be due and owing. It is likely the facility is unaware of MBA, as the account was sold to be placed to collections.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ******************************* complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact her regarding this account.
  

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Fair Credit Reporting Act (FCRA) is a federal law that regulates the collection of consumers' credit information and access to their credit reports. It was passed in **** to address the fairness, accuracy, and privacy of the personal information contained in the files of credit reporting agencies. This inquiry is not authorized and was done by that creditor without permission! You must remove this as soon as possible.

  Business Response

  Date: 03/13/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - *******************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the accounts forming the basis of this complaint were placed with this firm on September 20, 2022. The information provided indicates that the accounts are ****************** responsibility. Accordingly, MBA believed the accounts to be due and owing.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ****************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact him regarding these accounts.
  

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past month or two, I have been receiving calls and mail from this law office (MBA) about a medical debt I have with Ascension Seton from November 2021. However, I spoke with a representative from Ascension Seton directly today, and she said the only collections agencies they use are IC System and ***********************, so I believe this is an illegitimate charge because the hospital confirmed that they don't even use MBA as a collections agency. I paid the full debt amount directly with Ascension Seton today and it was a different amount than MBA had claimed that I owe. This is the second time that someone has attempted to put a false medical debt charge on my record and last time it brought my credit score down almost 100 points and took 6 months to get off my record. I would like MBA to remove this charge from my account and not pursue this charge any further (i.e., do not report it to credit agencies) because I have confirmed with the hospital that it is illegitimate, and because I have already paid off my debt with the hospital directly.

  Business Response

  Date: 03/13/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - ***************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on January 13, 2023. The information provided indicates that the account is ******************** responsibility. Accordingly, MBA believed the account to be due and owing. **************** mentions the facility was unaware of our firm which is likely due to the account being sold to be placed into collections. Additionally, MBA did not report this account to the credit report agencies.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ******************** complaint this/these account has been closed and MBA will make no further attempts to contact her regarding this account.
  

  Customer Answer

  Date: 03/14/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  This is the resolution I was requesting, thank you for your cooperation.

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by TransUnion Credit Reporting that a new account was opened. ********************** opened a collections account on Feb 15, 2023, 2022 in the amount of $460.00 This claim is invalid. I have not received any notification whatsoever from this company nor have I been sent any verification on the validity of any debt owed in this amount. I am highlighting and questioning if this is some sort of scam attempt. I have also disputed this account with the credit bureau.

  Business Response

  Date: 03/13/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - *******************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on December 14, 2022. The information provided indicates that the account is ****************** responsibility. Accordingly, MBA believed the account to be due and owing.
  
  ************** asserts the account credit reported prior to communication, however, records indicate the initial notice was mailed to ************** on December 19, ************************************ this complaint. No return mail has been received. Additionally, on February 28, 2023 MBA did receive a dispute from the credit reporting agencies for ****************** account. This dispute was responded to as verified on March 1, 2023, which is within the required timeframe.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ****************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact her regarding this account.
  

• Initial Complaint

  Date:02/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter as well as solicited text messaging from MBA Law stating that I owed a balance in the amount of $522 from *********************** by way of CF MEDICAL LLC. I have never received a notice of any kind from my insurance provider, nor from the ER Physician provider group in regards to this bill. I contacted my insurance provider, and they were unable to ascertain how this sequence of events took place. My insurance provider representative was concerned after I explained that I have reviewed quite a few of the stories with this firm on BBB site with customers having almost the same similar experiences. Perhaps as a way to gain access to sensitive information and violate HIPPA as well as consumer rights and law. I then placed a call to MBA where I was told my insurance provider would need to contact them with the necessary documentation as well as validate my identity.However, if I substantiate these facetious debts and claims by giving out my identity it only furthers this companies agenda as well as emboldens them to continue to violate HIPPA laws. This company seems to have no accurate ledgers or grounds to substantiate their claims and I am asking for these defaming marks to be removed from my credit report as soon as possible. Furthermore, this account was removed from my credit report end of summer/beginning of fall of 2022 year, and then suddenly reappeared in January of this year. I do not wished to be harassed by this company no longer.

  Business Response

  Date: 03/13/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - *************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on October 24, 2022. The information provided indicates that the account is ********************** responsibility. Accordingly, MBA believed the account to be due and owing.
  
  MBA's accord records reflect a conversation with ****************** on January 30, 2023 regarding the deletion process after payment. MBA advised once the account is paid a request for credit deletion would be processed, however, MBA does not have a letter to send prior to payment indicating this process, as ****************** requested. Typically, once the account is paid, the consumer receives a letter indicating payment was made and a request for credit deletion was processed. ****************** declined to make payment and has made no further contact.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ********************** complaint this account has been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact him regarding this account.
  

  Customer Answer

  Date: 03/15/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in the mail from Mitchell D. ***************************************** LLC on 2/22/23 about a debt said to be owed of $179.11 originally to ****************** that had been sold to CF Medical LLC. I have never received a bill from the company they claim they are collecting this for nor have I ever been provided any proof that this debt is legitimate. There has been no itemized statement provided to me to show a breakdown of fees as to what these charges are actually for and I do not recall giving permission for release of any personal medical information to 3rd parties. I've never received any billing statements from ******************, nor have I ever been contacted by either business about a debt being owed. I would like to dispute this debt and have my account removed from ********************** before this negatively impacts my credit that I work very hard to maintain. I am requesting that all collection efforts for this said debt cease and desist.

  Business Response

  Date: 03/09/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - ***************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint were placed on January 26, 2023. The information provided indicated that the accounts are ************************** responsibility. Accordingly, MBA believed the accounts to be due and owing. Additionally, MBA is a business associate and, as such, has proper authority to access this information in performance of its attendant obligations.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ************************** complaint this account has been closed and we will make no further attempts to contact her regarding this account.
  
  Should you require any further information, please do not hesitate to contact us.
  

  Customer Answer

  Date: 03/15/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from MBA Law - ****************** ****************************************** LLC dated 01-16-2023 stating I owe a debt of $747.00. I find this claim to be completely FALSE as I've never received a bill NOR have I been contacted about owing this NOR am I aware of any service I received by the company stated I had owed. I am requesting this be closed as well as removed from my credit report or I am prepared to seek legal consultation!

  Business Response

  Date: 03/09/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - *********************************
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the account forming the basis of this complaint was placed with this firm on January 6, 2023. The information provided indicates that the account is ************************** responsibility. Accordingly, MBA believed the account to be due and owing.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ************************** complaint this account has been closed and MBA will make no further attempts to contact him regarding this account.
  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law offices of MBA a.k.a. The Law Offices of Mitchell D Bluhm oh, for starters is not registered by the ***** state bar to practice law in *****. They have an employee there or employees there that are registered with the bar but that law firm is not registered with the state bar in *****. So they put an account on my credit report for $256 never verified any of it to me the place and question the state I went to his website even states they are permanently closed, refuse to verify anything to me instead the second I had picked up my phone when they called they told me my personal information before even verifying, if I am who they're looking for to talk to just a direct violation of the **** AS WELL AS FCRA to give someone's personal information out before even verify if it's them, but they are known for this, and they've been ***d for before, and are in the current lawsuit as we speak fort, abusing consumers, trying to collect fraud, debt and zombie debt, as well as plain, and simple, massive amounts of consumer abuse, when they call me after all that, I had eyewitnesses with me five counting myself to friends, to a military. The other one is a judge, and the other one is a lawyer all in with her than listen to the whole conversation. They threatened legal action that they cannot legally do especially my state. They also threatened that if I didn't pay them right then and there over the phone and give them access to my bank account so they could take more money out or they continue to harass me that's starting to garnish wages when you can't do that without a court order, they called me over 300 times they can lie all they want a call log says more with their phone number on it then they're lying traps, when I told them that anything medical debt related cannot be on a report under $500 due to new laws they deleted it, not even three months later they put it back up they're over $500 so that they're changing the the balance fraud criminal activities will ***

  Business Response

  Date: 03/08/2023

  BBB of Metropolitan ***********.
  *************************************************************************
  
  Attn.: *****************, Director of Complaint Resolution Department
  
  Re.: Case #: ******** - ************** (******)
  
  ************:
  
  This firm has received correspondence regarding the above-referenced consumer complaint. The activities regarding this matter have been investigated through a review of system notes and also through the interview of employees. This correspondence will serve as reply and resolution to the matter.
  
  Investigation into this matter shows that the two accounts forming the basis of this complaint were placed with this firm on September 19, 2022, and November 30, 2022. The information provided indicates that the accounts are ******************** responsibility. Accordingly, MBA credit reported within the proper guidelines.
  
  **************** asserts MBA is permanently closed; however, MBA is not closed, and the attachment provided by **************** is not for MBA. Attempts to contact **************** were made within regulation, however, no phone contact was established with ****************.
  
  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws. However, in light of ******************** complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and MBA will make no further attempts to contact her regarding these accounts.
  

  Customer Answer

  Date: 03/09/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  For starters, I stated the company they state that bought it from. It's permanently closed it's supposed law firm is run by douche bags that apparently don't know how to read, but don't worry ***** attorney generals office has been made aware of their ***** well and my uncle, who is a judge in my family member who is an attorney and my two military friends that were there when they did everything they didn't said everything they said this is not over. They will not be allowed to continue to act like this to consumers, and then lie about what they do you will be brought to justice, one way or another.

  Business Response

  Date: 03/23/2023

  We apologize for any inconvenience our efforts may have caused, but believe they were in compliance with all applicable state and federal laws.

  Customer Answer

  Date: 03/28/2023

  I am rejecting this response because:   I have multiple eyewitness as to what they did, and they can lie all they want but having a judge be one of the eyewitnesses, an attorney be one of the witnesses and two military personnel, as well as myself, and I recorded the conversation between your s*** bag, employees ally through your ******* teeth because Ive already contacted the attorney generals office in ***** as well as the ** in ***** and continue to f*** with me and Ill bring you up on charges you ********* *******