Complaints

This profile includes complaints for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woodforest National Bank

  1330 Lake Robbins Dr Ste 100 The Woodlands, TX 77380-3267

• 

  Woodforest National Bank

  400 W Davis St Conroe, TX 77301-2808

• 

  Woodforest National Bank

  26270 Northwest Fwy Cypress, TX 77429-1761

• 

  Woodforest Bank

  1490 Hudson Ave Rochester, NY 14621

• 

  Woodforest Bank

  350 Robert Smalls Pkwy Beaufort, SC 29906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/5/2024 found pending transaction for Door Dash on my bank app. Contacted Woodforest National Bank, to dispute spoke to a gentleman regarding the issue. This afternoon I found it posted. Called back to *** and *** told me he could do nothing because the previous *** ***** log it or something of that nature. I just want my money. $10 is still $10. Thank you.

  Business Response

  Date: 11/08/2024

  Good morning, 

  Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

  Thank you, 

  Woodforest National Bank

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WENT TO ******* TO CASH A CHECK AND WAS REFERRED TO WOODFOREST BANK WHEN I WENT IN AND ASKED IF THEY CASHED CHECKS WHEN MRS. ************** SAID WE DO IF U OPEN AN ACCOUNT! I TOLD HER THAT I WAS IN A RUSH AND HAD A RIDE WAITING...SHE SAID THAT IT WOULDN'T TAKE LONG SO I DID! OPENING THE ACCOUNT WAS THE START OF A NIGHTMARE, HIGH STRESS LEVELS & INCREASED BLOOD PRESSURE! IVE NEVER SEEN A HANDFUL OF THE MOST INCOMPETENT UNKNOWLEDGEABLE PEOPLE IVE EVER ENCOUNTERED! MULTIPLE ISSUES JUST TO CLOSE AN ACCOUNT!!! I HAD TO GO OVER MY OWN PAPERWORK BECAUSE NOTHING WAS EXPLAINED! MULTIPLE PHONE CALLS & VISITS TO WOODFOREST WITH MANAGERS TELLING ME ONE THING, OTHER EMPLOYEES TELLING ME SOMETHING DIFFERENT AND NOBODY'S INFO MATCHED, APOLOGIZING FOR THE QUOTE ON QUOTE " MISUNDERSTANDING", LYING, SENDING ME BACK & FORTH TO THE BANK WHEN I HAD TO PAY PEOPLE TO GET A RIDE, NO ACCOUNTABILITY, NO CUSTOMER SERVICE SKILLS, LACK OF TRAINING...JUST NOTHING!! NO PROFESSIONALISM AT ALL! THEY HAD ME LOOKING IN WALMART/WOODFOREST AFTER I WAS TOLD TO GO BACK THERE AGAIN BY WOODFOREST MANAGER! I ASKED ************** different lady from another location) IF I WOULD HAVE ANY OTHER PROBLEMS WHEN I WENT UP THERE? SHE CLEARLY SAID "NO IT SHOULDN'T BE ANY PROBLEMS, SHE ALREADY CALLED THEM AND THEY KNEW THAT I WAS COMING! THAT WAS A BOLDFACE LIE! IT WAS NOTHING BUT PROBLEMS!! WHEN I CALLED HE BACK...CONVENIENTLY SHE WAS UNABLE TO BE REACHED!! THIS IS BY FAR THE WORST BANK I EVER STEPPED FOOT IN & EVERBODY THAT *** COME IN CONTACT WITH NEEDS TO BE FIRED! I KNEW SOMETHING WAS WRONG WHEN I WALKED BY AND THE GUY THAT WORKS THERE WAS OUTSIDE THE STORE TRYING TO DRUM UP CUSTOMERS AT RANDOM! AND I HAD THE AUDACITY TO REFER THIS C*** TO MY ***************** NOT ONLY WAS THAT A JOKE BUT A BIG MISTAKE ON MY PART! NEVER AGAIN!!!

  Business Response

  Date: 10/25/2024

  Good afternoon, 

  Our response to the consumer's complaint is attached. Please let us know if you need additional information, 

  Thank you, 

  Woodforest National Bank

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May 2024, I received calls from individuals claiming to represent a ****************** Fraud Investigation. They asserted that foreign entities were attempting to breach my bank account and offered to assist in securing it. Following their instructions, I transferred my funds to another account they assured me would safeguard my assets while they secured my original account. Unfortunately, it later became clear that this was a sophisticated scam operation.

  Business Response

  Date: 10/30/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I share an account and noticed that a charge came through the account for ****** and had no idea what it was. This was May 1, 2024. We reported the charge the next day.(May 2, 2024. So, we called Woodforest National Bank to inquire about what this was. They gave us the info we requested and we promptly let them now we didn't do this. They started an investigation and credited our account pending the outcome. After about a month and a half they sent a letter stating that we made the charge and it would stand. When we asked how did they concluded this? They stated they called the company and the company gave them all of our correct information. However, the problem is that there was not enough investigation done because the company was ***************. I say this because someone bought a plane ticket and upgraded it with not only my banking information but also my identification. I have never flown or visited the city/ state in question so it wasn't me. There are cameras all over airports and if the investigation was done properly the assailant would have been identified and my funds would have been refunded with no problem. I requested all the information from Woodforest that they had collected during there investigation and I also contacted *************** to file a complaint and get as much information as I could. They said that they didn't handle complaints and that the wouldn't be able to get me a date when someone would look into this. This whole experience has been awful. I contacted ******** to help and I am currently working with them to try and get the situation rectified. It has been on going for just at 90days.

  Business Response

  Date: 10/29/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification by mail of dispute denial. On 09/13 I received a notification about $10 transactions. I immediately denied and card was closed by fraud department. I then viewed my account and saw the pending $10 transactions. This is not my primary banking account as I bank with another bank and it is minimally used. Also I realized I did not have my bank card. I don’t understand WHY woodforest would make me financially responsible when I did not initiate the transactions with **** ***. Further it further known **** *** is known for fraudulent activity. I do have a **** *** and these transactions were not initiated from my **** ***. I changed this the last time I had to pay over draft fees when I forgot this account was still connected to **** ***. If you look at the transactions versus my history on the account the transactions are not indicative of my banking behavior. I did not authorize those transaction nor did I have knowledge of them. I would like my account credited for charges and overdraft fees. Tracy ******** ************

  Business Response

  Date: 10/02/2024

  I have reviewed your complaint filed with the Better Business Bureau (“BBB”) regarding an issue with your account ending in **** (the “Account”) with Woodforest National Bank (“Woodforest”). On behalf of Woodforest I extend my apology for any inconvenience and frustration you may have experienced attempting to resolve this issue. In your complaint, you state that on September 13, 2024, you received notification of transactions for $10 that you denied, and that your card was closed by the fraud department, and that you later saw the disputed activity pending in your Account. You would like your Account credited for the charges and overdraft fees.

  Upon receipt of your complaint, I reviewed the activity for the Account with the information provided. Our records indicate that you filed one (1) debit card dispute claim for twelve (12) transactions with the merchant **** *** in the total amount of $157.92. During the filing of the dispute, you stated your cards were in your possession and that you were the only authorized user of each card. No additional information was provided. After review of your claim, we identified prior undisputed transaction activity with the same merchant, **** ***. The prior undisputed transactions with this merchant indicate an account and/or agreement was established with your card, and your claim was therefore subsequently denied on September 17, 2024. A letter was mailed to the address on file for your Account. As of the date of this letter, Woodforest has received your redispute request and has initiated a secondary review of your claim. In an effort to obtain as much information as possible and attempt to recover the disputed funds, on September 18, 2024, chargebacks were submitted to the merchant on your behalf. The merchant has 45 days (i.e., until November 18, 2024) to respond to our request. We will notify you by mail of the outcome of your claim.

  We are open to any additional information you would like to provide. If you have any questions, please do not hesitate to our Customer Experience Center at (832) 375-2000. 

  Thank you,

  Woodforest National Bank

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this bank has been placing overdraft fees when I have deposits coming the same night. I asked them to review all of my overdraft fees back from when I opened my account with them in 2013. I was told two different times of when the overdraft fee occur. One sup told me 12am and another said 5 am. I was told the only way they could investigate my claim is if I paid $25. I know they owe me money and I would like for an investigation to be done.

  Business Response

  Date: 09/20/2024

  We have reviewed your complaint filed with the Better Business Bureau (“BBB”). In your complaint, you state you believe Woodforest National Bank (“Woodforest”) has been placing overdraft item (“OD”) fees on your account ending in **** (the “Account”) when you have deposits coming in the same night, you requested a review of all of the OD fees on your Account since 2013, you have been given differing answers of when OD fees are assessed, and were advised we will only investigate your claims if you pay $25.00.

  Thank you for bringing this to our attention. Woodforest’s Standard Overdraft Practices (“SOP”) apply to consumer accounts such as yours. Under the SOP, checks (to include over-the-counter withdrawals), automated payments, and recurring debit card transactions will be paid at Woodforest’s sole discretion. This means we may pay these types of transactions when funds are not available in an account to cover the item. We do not authorize and pay overdrafts for ATM and everyday debit card transactions unless a customer asks us to by opting in for these transactions. One OD fee of $32.00 is charged to your Account for each overdraft transaction item that is paid. No more than three OD fees will be charged per day regardless of the number of items presented. If an item overdraws your Account $1.00 or less, we will not charge you an OD fee. We have enclosed a copy of the Woodforest Consumer Overdraft Services disclosure for your review. This disclose was also provided to you at Account opening.

  Records show your Account is enrolled in SOP as of the date of this letter. As a courtesy to you, Woodforest has refunded a total of $224.00 in OD fees year to date to your Account as of the date of this letter. A refund provided on 7/8/2024 to your Account was due to your completion of Woodforest’s Banking GPS, a financial literacy course you completed which addresses OD fees. Additionally, records show you have spoken with the Woodforest Customer Experience Center (“CXC”) on at least six occasions in the past twelve months about SOP and OD fees. We apologize if you feel you have been given different information related to when OD fees are posted to accounts. From the Terms and Conditions governing your Account, in the “How To Calculate The Availability of Deposits” section:

  For determining the availability of your deposits, you must consider “Banking Days” and “Business Days.” A “Banking Day” at Woodforest is every day, except Christmas Day. If you make a deposit before 8:00 P.M. on a Banking Day, we will consider that day to be the day of your deposit. However, if you make a deposit after 8:00 P.M. or on a day we are not open, we will consider that the deposit was made on the next Banking Day we are open. A “Business Day” is every day except Saturdays, Sundays, and federal holidays. We use Business Days to calculate the number of days that a deposit may be delayed beyond our general availability described above.

  To summarize, any deposit made after 8:00 P.M. Central Standard Time (“CST”) will not be considered as a deposit on that Banking Day and will not prevent OD fees that post on that same Banking Day. To prevent OD fees, please ensure all deposits are posted to your Account before 8:00 P.M. CST. Woodforest is unable to print any statements on your Account from more than seven years ago. A research request for statements starts at $25.00 which is why you were advised of that fee. Statements can also be viewed, printed, and downloaded for free in your Woodforest Mobile App or in your Online Banking profile. Please note, however, statements available through your Mobile App and Online Banking only go back two years. If you need additional statements, please visit your local branch, or contact us at the number below and we will be happy to help. Finally, we respectfully decline your request for additional refunds and disagree with your assertion that we are placing OD fees on your Account the same day deposits post. As your Account is opted into SOP, the OD fees have been assessed properly. We hope this will resolve this matter to your satisfaction. If you have any questions, please contact us at 888-224-0132.

  Thank you,

  Woodforest National Bank

• Initial Complaint

  Date:09/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to dispute my transaction. I believe since June I have sent in screenshot of text messages from the guys who stole my car and I also sit in the police report and the detective name and number plus his cell phone number this we verified that I was scammed out of my $2000 hoping to get my Camaro returned. I disputed the transaction twice in the last time they told me to go try to get my money from cash app but of course you cant get your money back from Cash app wants to money has been sent through. Attach is a picture of my car

  Business Response

  Date: 09/24/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank

  Customer Answer

  Date: 09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  From: ******** **** <******************************************************************************>
  Sent: Tuesday, September 24, 2024 2:39 PM
  To: drteam <**************************************************************************************************************>
  Subject: [External]Im not understanding why the bank will not just give me my money back!!!!

   

  I dont know where Woodforest got there information from they are doing anything to cover there butt!!! The first time I disputed my 2000 dollars I went inside my branch and the lady entered the information in the computer I just told her I didnt receive the car(which was my 2016 convertible Camaro) because I was too embarrassed, so when I was denied my money back the branch manager told me to send in any proof I have and to dispute it I actually told her everything because I have been with this bank for years so she resent it with some text messages I had but I chose some of them because I had so many the detective was already involved and knew that I lost 2000 which he also wanted me to dispute it with my bank and thats when the branch manager added in the detective name and number even his cell number.  I know I probably went by this all wrong because with this happened I was at work and thats why it was 2 transactions the 600 was to hold it until ****** went home to get the 1400 to add to my card to make it 2000 dollars and I still didnt thank to dispute anything with cash app until the bank told me too which was months later and it was too late by then. I just wanted my money back and there is no third party at all..

  
  
  Regards,
  
  
   
  

  Business Response

  Date: 10/02/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you,

  Woodforest National Bank

  Customer Answer

  Date: 10/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a checking and savings account at Woodforest National Bank in 2014. On September 12, 2024, I closed my accounts with the bank. I signed all the proper documentation. On 9/16/2024, I was contacted by the bank regarding my account still being open and transactions putting my account in the negative. The bank failed to close my account after I signed the documentation and have come up with various reasons why they cannot follow through. This is costing me due to overdraft fees on an account I closed.

  Business Response

  Date: 09/18/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you,

  Woodforest National Bank

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a delay in the process of closing my Woodforest checking account. I initiated the closure of my account online on September 6, 2024, and arranged for a transfer to cover the outstanding balance of $13.56 owed to their institution via online banking from an external institution. I did not receive a response.Upon visiting the branch on September 7, 2024, I was directed to pay the outstanding balance in-person and notified the pending online payment transaction would be reversed. The transaction from my external bank that was initiated on September 6, 2024 was not reversed.On September 9, 2024, I received a notification stating that my account could not be closed due to money in the account. The message said to go in-person again or write a letter. I promptly responded to this notification via secure messaging to manually transfer the positive balance to my external account, and requested that the account be closed. There was no service charge pending or available for my review. Despite this, I did not receive a response, and the institution has now charged a service charge of $9.95 to maintain my account that I timely notified them to close.Given the timely notification and communication with the bank, it is reasonable to waive the service charge and close my account to prevent further charges. I would appreciate it if BBB could look into this matter and resolve the issue promptly.If there is any additional information or documentation required to facilitate the closure of my account and the reversal of the service charge, please do not hesitate to contact me.

  Business Response

  Date: 09/12/2024

  Good morning, 

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank

  Customer Answer

  Date: 09/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* ******** FILE A DISPUTE WITH WOODFOREST NATIONAL BANK OF AFFIRMATION OF UNAUTHORIZED ATM/POS CARD ACTIMITY ON 08/17//2024 FUNDS TAKING OUT MY ACCOUT WITHOUT AUTHORIZATION AS WELL NO COMMUNICATION TO RESOLE THIS MATTER. I ASKING FOR HELP WITH GIVE MY FUND BACK IN MY ACCOUT. THEY UNPROFESSIONALLY OF COMMUNICATE WITH THE CONSUMER IN A PROPER MANNER REGARDING DISPUTES IN A TIMELY MANNER, AS WELL AS INCONVENIENCEING THE CONSUMERTHEIR FUND BEED WITHHELD OUT THEY ACCOUT UNAUTHORIZIED. SO IM REQUESTING HELP IN THIS MATTER.THANK YOU ******* ******** ************

  Business Response

  Date: 09/12/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information,

  Thank you, 

  Woodforest National Bank

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

  The Bank of Woodforest State denied my claim without a thorough investigation on reviewing my claim as unauthorized. Just the night my queen without any proof of investigation regarding this matter. We know for a fact that it can be compromised at any time due to data breaching that has been transferring in ******* all across the world as well as scammers that has scammers on ATMs all in grocery stores and for other assets of a means of collecting information from consumer instilling that information without their without their authorization. So with that being said, we know that federal government has a line of protection that covers financial institutions that has fraud taking place upon their consumers account. So I have asked over and over to do a thorough investigation to get this situation resolved immediately. They have not responded in a proper manner. There were very very unprofessional regarding this matter. They were actually very unconcerned about my situation of my financial state of funds that has been transpired stolen out of my account. I have requested for them to look at video not just as software but looking further into their circumstances than just looking at a software. Chip.
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 09/20/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank

  Customer Answer

  Date: 09/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I ******* ******** is response regarding this matter of accusations  that stated regarding this dispute. I did not give authorization to anyone regarding access to my account,  it's only a person that has access to my account if I died, I ******* ******** didn't give access to anyone, the transactions is unauthorized I didn't make the transaction on my account someone else did. I ******* ******** has asked you guys to do a thorough investigation  with video on that show I wasn't the one make the transaction  that is unauthorized transactions on my account. I ******* ******** is requesting refund and resolution as quickly as possible to resolve this matter.  Regarding the conversation I had with the customer service regarding the matter of the dispute. I did not ever state to her or him that I had possession of any hard or transactions in my possession I also wrote a  letter and message to your disputing regarding this matter.  I ******* ******** is requesting proof on video  showing me making the transaction that was made on my account .  
  
  Regards, ******* Guillory 
  
  
   
  

  Business Response

  Date: 10/02/2024

  Our response to the consumer's complaint is attached. Please let us know if you need additional information.

  Thank you, 

  Woodforest National Bank