ComplaintsforDaikin Comfort Manufacturing LP

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Our home was built in 2019, Goodman furnace date Sep, 2019. The HVAC system is <5 years old. Late Dec 2023 a burning plastic odor was emitting from the HVAC intermittently. The odor became more frequent and I was having migraines and feeling lightheaded regularly. On Jan 4, an HVAC technician was called to assess my concern and resulted in tightening inducer motor, as he found water in the unit and cleaned flame sensor thinking odor could have been coming from working harder in winter. He suggested I monitor for water and continued odor. Jan 16 a second technician came out as the odor was near constant if temp was set 68 or higher. This technician could smell, determined it was not gas or carbon monoxide and also saw that water was continuing to leak from motor. He was unable to identify the odor cause and suggested I clean the vents. I did my own research and found the recall for the evaporator coil pan. I called HVAC company the next morning for help. They were not able to get both induce motor and evaporator coil pan for a few days and cost of labor was 294.30 for the motor and 719 for the evaporator coil pan. Knowing it was unable to be scheduled that day or next I requested an estimate for replacement. I was concerned for my health and safety of possible fire hazard. I did not have confidence in safety of repairing Goodman product and had it replaced on Jan 22. I proceeded to contact Goodman for reimbursement for full replacement due to faulty, hazardous equipment. I sent photos of melted evaporator coil pan and rust in unit from water leak. They offered to repair or courtesy concession of 1000, which she said was more than the allotment . I asked for escalation for further review. She said she understood my concern sent for escalation. She called the next day stating they are only obligated to pay 1000 and in turn want a full release of further liability. This seems unethical and is disconcerting. I am asking for help to recover replacement cost of 8696.

  Business response

  01/29/2024

  Hello ********

  Per our records, you have spoken to a manager about this issue and they have offered you a courtesy concession. In order to receive this concession, you will have to sign the concession letter and return it to them by replying to their email. Per the CPCS and our warranty, we are not liable for the reimbursement of new equipment purchased and installed in your home. We understand that your unit was a part of a recall and we are liable for the labor and replacement part of the recalled part but not the replacement of the entire system.

  Thank you.

  Business response

  02/07/2024

  Hello ********

  We understand your frustration. Per our records, you have spoken to a manager about this issue, and they have offered you a courtesy concession. That is the offer that will stand by. If you have further questions, please reach out to the manager that contacted you.

  Thank you,

  Customer response

  03/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
   Hello,
  
  This is a follow up to complaint ********** I didn’t want to close the complaint until the negotiated payment was received. As the business last noted in the complaint, I went back to the individual I originally had contacted that made an unsatisfactory offer. We were able to come to an agreement of $3,500 after both parties researched cost to replace the defective Goodman unit. I have now received the payment by mail.
  
  Thank you for the support in this unfortunate situation.
  
  Best regards,
  ******* ********
  

  
  

  
  

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There is a lot more to this story of how my perfectly fine wor**** air conditioner became a large fan and had band-aids applied for the air leaks! This is part of my email to Goodman that I last sent. The gist is they broke my ac and I want reimbursed for the repair. That's all, to be made whole again. Please cal and help. Thanks So the installers left me with a non-fuctioning AC that looked ugly in July! Once again, I feel that Goodman OKed the service call to have this fixed or I would never have called for help. Didn't want the same techs back that caused the problems and I was not sure that Paradise Heating and Air would help anyway. So please reconsider this request with this information. As you can see, this problem is very much a result of SF090! And I'm just sayng, you may have a problem with these two service providers. Thanks, John C. ********

  Business response

  10/10/2023

  Hello John,

  Per the information provided the contractor you hired did not find a leak and reported that they added refrigerant and a sealant per your request. We do not cover these types of charges as no leak was found per recall work preformed and these types of services are not covered under the warranty. 

  Thank you.

  Customer response

  10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  Sirs,

    I had a completely wor**** air-conditioner before SF-090 was installed. There was no problems. Then, Tom ******* hired by your company, made two trips to install SF-090. When he was done, the unit was taped up for air leaks and would not make cold air. This is on July 6th, temps. in the 90s. I called the help desk for this recall and explained what had happened. Also, that the installers are 100 miles away and the local Goodman dealer thought Goodman was ta**** care of the install! I had no confidence in the technicians that did the install, why would they leave the unit like this? So, Darnell **** at the help desk said I would be reimbursed if I called a trusted servicer. So I did. V and R made the covers fit correctly again so no tape needed. Also, this is the part that makes the unit able to make cold air, they added and adjusted the freon! It only make sense that the contracted installers, probably not knowingly, left the unit unable to cool. There was no freon leak because the installers left it low. It ran and ran and ran, never shut off. They knew it looked bad because of the leaks. 

  So, with the help desk's ok, the bill is for a service call to fix problems created by the installers. I did not want problems, they just found me with SF-090 and Tom *******. It took 14 months to end up with this. I do not deserve to have to pay to get my ac back to wor**** condition again.

  Please let me know what you think. Thanks

  Regards,
  
  
   

  
  

  Business response

  10/17/2023

  Hello John,
  Per the information provided, the contractor you hired did not find a leak and reported that they added refrigerant and a sealant per your request. We do not cover these types of charges as no leak was found per recall work performed and these types of services are not covered under the warranty. Because this issue was not found to be recall related, we will not be reimbursing you for the services performed.
  Thank you.

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  Your servicer, Tom *******, let enough freon out of the system to cause the ac to NOT make cold air. What part of that do you not understand. The unit was working fine before Tom worked on it the second time. There was and is No leak. Or are you saying that you don't fix what you broke? The service call was only needed because of SF-090 being messed up. Besides, Tom not being able to put the covers on correctly and causing air leaks. None of this happened on it's own. You need to talk to Tom. Let me know. Thanks
  
  Regards,
  
  
   

  
  

  Business response

  10/25/2023

  Unfortunately, your request for reimbursement has been denied because after reviewal of the documentation provided, it does not show that the repairs you had completed are related to the recall. If you have any additional documentation, please feel free to send it to us to review.

  Thank you.

  Customer response

  11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The repair was only needed because of SF-090. There was no problems prior to Tom ******* wor**** on the unit. Darnell **** OKed the calling for service because the ac was broke, after the "install" of SF-090, no cold air. I was reassured I would be reimbursed. It is obvious that what ever Tom did on July 6th, disabled my air-conditioner. I have emails requesting the invoice to be paid. There were no calls for service before SF-090 because there was no need, the unit was working fine. How could this not be related to the safety recall's installation? Please let me know how that could be. Thanks
  
  Regards,

     John C. ********
  
  
   

  
  

  Business response

  11/07/2023

  Hello John,
  Unfortunately, your request for reimbursement has been denied. Please provide additional documentation from the contractor that serviced the equipment showing that these repairs are recall related. We will be more than happy to review any additional documentation than what you have already provided.
  Thank you

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
   Hello,

       V and R who serviced the unit was only aware of the recall because I told them. They diagnosed a non-wor**** air-conditioner. Before SF-090 was installed it was a wor**** unit. Your service techs were the only people to work on this unit. Then the unit did not work. Let this serve as documentation that the failure is as a direct result of SF-090 being installed. No need to ask V and R about the recall because all they know is that the ac was not working and that I told them a recall fix had been installed. If you really want to know what happened on July 6th at my home, you should ask Tom *******. 

    Let me know what you find out. Thanks
  
  Regards, John C. ********
  
  
   

  
  

  Customer response

  01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The only reason the unit needed freon was because the installers let some out. They couldn't get the cover on correctly! Thanks for your response, I will persue the issue in another way. 
  
  Regards,

            John Carl ********
  
  
   

  
  

  Business response

  01/25/2024

  Hello John,

  All the documentation that we have been provided does not indicate that the repair you had was caused by the recall work performed. The servicer you hired also did not finding any leaks and any issues of the unit not wor**** because of the recall work completed. For these reasons we will not be reimbursing you for the refrigerant.

  Thank you,

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a Goodman furnace in 2020. They told us there was a recall which I immediately filed in January of 2022. After several calls by my wife and I there has still been no resolution to what Goodman called a safety issue. It’s been 15 months with no attempt to fix our recall. Every time we call we r told there is nothing they can do they will find a contractor to repair it with in a couple weeks. The customer service has been less than helpful. Not one person has shown any care or concern for our problem. This is no way to run a business. Even if bbb can’t help us I would like other consumers to beware of this company and their terrible customer service.

  Business response

  04/18/2023

  Hello Joseph ***********,

  A member of our recall team is looking into this for you and will be finding a local contractor to assist. Once they find someone, they will reach out to with further information. 

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  This is what I have been told for 14 months now. This is not an acceptable response.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Customer response

  04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have been told the same thing by the business for 15 months with no resolution. How is this any different?? It is not an acceptable resolution. I want a date and time and for it to be soon. 
  Regards,
  
  
   
  

  Business response

  06/05/2023

  According to our records, the recall work was performed on your unit on 05/01/2023. Can you confirm if this is correct?

  Customer response

  06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  The repair was completed.
   
  

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased new AC unit in Sept 2020 and had a maintenance plan with my HVAC company. Feb 2023 my coils have to be replaced at a cost of $1100 for labor & Freon ( even though the coil is under warranty). Obviously Amana products are a poor quality for coils to only last this long and as a consumer having no choice but to spend $1100 to have it repaired. My HVAC company said this could happen as they are not made the way the use to be (cheap). My old unit was another brand and was 22 years old and didn't have these issues so this shows that your products are bad. Would never recommend Amana to anyone and will be sure to let everyone I know about my experience and to pick a better brand unless they want to constantly put out $$ for repairs. Amana should be responsible for every $$ of this repair and quit making cheap products Serial # 2007136239

  Customer response

  02/28/2023

  attached

  Business response

  03/07/2023

  Hello Tim Herrin,

  
  Thank you for contacting us. I am sorry to read about the issue with your Amana HVAC unit. The Amana Manufacturing warranty applies to only parts under the standard warranty for the first five years after installation.   If the unit is registered, the parts warranty does extend to ten years.   Your unit was registered therefore you have parts coverage until 08/24/2030. The warranty does not cover labor, however. Being that your coverage is for parts only, Amana will replace any parts needed to repair your unit at no charge however I am unable to assist in reimbursing labor charges.

• Initial Complaint

  12/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had a new Daikin HVAC system installed. The cost was $32,000. Software issues with the system and/or Daikin One thermostats have remained unresolved. My local installer cannot solve the software issues without assistance from Daikin. After several weeks of delays, the Daikin representative was to work with my local installer. Instead, we find out the Daikin rep went on vacation for two weeks. Daikin has *no one* to step in while this Daikin rep is on vacation. I have paid $32K for a new system and have little heat being produced by the system - a dangerous situation given the extended freezing temperatures. I went with Daikin instead of ********** because Daikin's physical location is in the Houston area, where ********** is in Ohio. My assumption was the closer physical proximity would allow for better hardware and software support, as well as access to Daikin technicians. Daikin's poor response, poor communication with my local installers, and lack of back-up technical representatives are very disappointing and deflating.

  Business response

  12/30/2022

  **** ****

  Thank you for bring your concerns to our attention. We just tried to call, but were unable to reach you. 

  Can you please provide the name and contact information for your service company?

  Business response

  01/06/2023

  Hi ****, 

  Your service company was contacted by the regional technical manager on January 3rd. They are currently working together to schedule a date to assist in the diagnostics of your equipment. Your service company would be able to provide you the details of the scheduled meeting. 

   

  Customer response

  01/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a Goodman MFG furnace several years ago and in February 2022 I received a notice that there was a recall on my furnace. I was provided a phone number to call and I tried to call many times and either got no answer or the phone voicemail was full. Several weeks later I looked on their website and was able to submit information to register for the recall. They sent the replacement kit of parts and instructions and told me I would be contacted to schedule a technician to come and install the kit. A few weeks later (approx May 2022) I received an email where I could register for times for a tech to visit my house and finish the work. I received another email about a week later stating they cannot find anyone local to do the work. I emailed back and forth a few times with someone up until June 30, 2022 stating they were working on finding local techs. That was the last good faith communication from them. I have emailed them every couple of weeks for the last 5 months and they refuse to respond. I just want my furnace recall finished. This is not a good faith effort nor even an attempt to finish this which is almost 1 year in the process. I can provided some email chains with my attempted communications if needed.

  Business response

  12/14/2022

  Thank you for contacting ****************** to schedule the repair for the Evaporator Coil Drain Pan Safety Recall. We appreciate your patience as we work diligently to have your system serviced as quickly as possible.
  
  There are now two options for you to have your unit serviced once you have received your part in the mail.
  Contact the local technician of your choosing. (who either installed or services your unit currently)
  Wait to be contacted by your assigned service company.  
  
  If you are wanting to move forward with the repair, by having your own licensed technician complete the repair, this is an option we encourage. Please contact your licensed technician and provide them with the attached service bulletin. They will be able to file a claim at the local distributor and should not charge you for the recall repair.
  
  If you choose not to, nor do you have a relationship with a local licensed technician, then no action is required. Again, we appreciate your patience with us as we are working diligently to assist you.

  Customer response

  12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I currently have been contacted by a local contractor to perform the service on Jan 10, 2023.  I will follow up once the work is complete and satisfactory.

   

  Thank you.
  
  
  
   
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 12, 2022, I was contacted by ***** ******************* advising that Goodman Manufacturing Company, L.P had issued a recall on certain molded plastic evaporator coil drain pans and that their records indicated that one of these drain pans may have been included with the furnace in my home. I callled Goodman Manufacturing Recall Line at 1-888-520-0579. I contacted Goodman recall line and was advised that my furnace was a part of the recall for the evaporator coil drain pan; claim# 10877509. They sent out the part. In July ******* **** ** ************ came out and the two (2) technicians, did not know what they were doing; used YouTube for installation. Hours later, they told me the instillation was complete. A little later in the day, the two (2) thermostats in my home stop reading the temperature. The next day I contacted the HVAC people, and they sent the same two technicians out to our home. We were told hours later that the drain pan that was installed malfunctioned and that is what is causing the 2 thermostats to not reading the temperature in my home properly. That was in July and its November. I have been calling the HVAC company month since and Goodman recall line with no action. The winter is approaching. My HVAC system and thermostat was all in good working condition. This is a new home built in 2019. I want a new drain pain coil or whatever, sent to my home and I would like for a new HVAC company to install along with fixing my thermostats.....

  Customer response

  12/06/2022

  Good evening, my complaint is against Goodman Manufacturing now under ****** ** ***************

  Business response

  12/14/2022

  ****** ********* 

   

  We just tried placing a call to the phone number provided, but were unable to reach you.. Please contact Homeowner Support at 877 254 4729  for them to best assist you. 

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased and installed a Goodman furnace in 2018. Had small problems here and there, no problem. *Noticed water coming from the furnace, the problem was diagnosed to be a leak in the A-coil tray. *Due to that leak the blower motor got water and stopped working *Reached out to Daikin, got an absolutely generic response telling me to have our tech contact their distributor, while he has already done and was noted in the email *I personally called the distributor and the Lady there was unprofessional and not polite Just spent 9 K to get a new furnace from another brand along with fixing other problems the water lead caused. A piece of equipment to go out in 4 years is absolutely unacceptable. It was not a cheap product, to begin with not to mention the inconvenience this all caused. Also such bad customer care.....

  Business response

  12/01/2022

  Hi, 

  We have looked into the serial number you provided, 1611152870 and show that this unit is outside of the warranty period. Unfortunately, if unit is outside of the warranty we are unable to assist in providing coverage for the part or unit. 

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased my home in May 2018 and my AC manufacturer is Goodman. My AC Is under warranty and 2 months ago my AC unit stopped working and the broken piece is the TMZ valve. The servicer of the unit has reached out to goodman numerous times and have not recieved any response on when the part will be available. My AC is stopped working on 9/24/2022. Under warranty they have 10 days to respond with a part and they have failed to meet their warranty guarantee. I need something done. My disabled brother lives with me and he has heart failure and being in 90 degree home all day for the past two months is detrimental to his health and safety. Please help me get this resolved.

  Business response

  11/23/2022

  Michelle Santiago, 

  Thank you for contacting us with your concerns. Please provide us with the serial numbers and purchase orders associated with the order placed by the distributor.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase a goodman furnace 01/07/2016.Paid 4374.23.I have 10 parts warranty.Lifetime warranty on heat exchanger.10 year unit replacement.All denied because of Dealer bad installation?Why is it my fault?Dealer who installed it now retired.I am not responsable for the Goodman Dealer installation.Heat exchanger finnished after 6 years of service.Now i have no heat it is almost november.

  Business response

  11/14/2022

  Steve ********, 

   

  Please provide the serial number of the units in question. Once received we will be able to review them and make a recommendation from there for you. 

  Customer response

  11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Hi the Goodman serial number is ********** 
  model number is ************ ,model desc.96%eem upflow fur.Mfg date 0/25/2015 install date1/7/2016 
  

  Business response

  11/23/2022

  Mr. ********,

  I have emailed you a copy of your warranty. The warranty does not indicate a unit being voided and the warranty does not have any claims on it to be accepted or denied. Please have your technician file a claim at the local distributor. 

  Customer response

  11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  Been there done that .Was contacted by Preston **** .He is investigating issues with distributor and Victor.Waiting for update.
  
   
  

  Business response

  12/09/2022

  Mr. Steve ********,

  We have reviewed your claim about the warranty being denied but see no record of this. The unit's limited part warranty is still valid. You licensed dealer can file a claim at the local distributor. 

  Customer response

  12/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   Company distributor refusedThank to file warranty claim.Given the run around ,test this test  that even took video of yellow flames still not satisfied .My new company contacted the distributor boss Victor.supply chain issues blah blah.Was contacted by Preston **** he said he would investigate.Now i'm getting a message of they never denied claim because it was never filed and to have dealer file claim.More run around.They owe me a new furnace or $4500.00 and  stop advertising their great warranty because it is not a warranty if you can not even get the Return Goods Authorization number.Thanks BBB for your help.Steve
  

  Business response

  12/14/2022

  Steve ********,

  There are no claims denied on your unit. Victor has stated that a claim has not been denied by him either. Do you have details of who you are stating denied a claim on behalf of the company?

  Customer response

  12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution
  
  
    I had a three way call with me ,Preston **** and Mike from ******.Mike explained it to Preston .Your distributor denied it after ****** technician was given the run around ,fill out forms ,took pictures ,took videos.It was bad installation that the tech told me after almost three weeks of run around.It is simple your p.o.s.Goodman was defective.Your distributor could or should have their own Hvac tech to inspect the unit.****** tech drove almost 60 miles both ways 3 times for your DISTRIBUTOR and did not charge me a cent for it.Call your distributor and ask or tell them where is the forms and pictures  that ****** took because they did come almost 200 miles and waste gas and time for nothing.Reflecting ,it migth be a blessing in disguise GOD works in mysterious ways because your 5 year old pos Goodman was producing 140ppm of co2 in my house and the ****** tech red tag it ,condemn it and told me the co2 dectector start buzzing at 150ppm.People rely on their furnace in winter .You have the most disorganize and asinine company i ever had to deal with.Peoples well being and safety and lost of money do not matter for big corporations . THANK YOU BBB for your help showing these corporate Monkey Jerkers that we are people not just numbers .I do not think they want resolve this and i'm wasting my time.Maybe go to court or T.V. Marketplace or just go look at my ****** furnace and Say Thank You God for watching over me and my family.CO2 kills.Thank you BBB Steve
  

  Business response

  12/30/2022

  Steve ********, 

  Your service company (Mike) stated that the unit warranty was rejected. After looking into this claim by your service company we have found nothing showing a rejecting claim. Please provide any evidence or documentation of a rejected claim. 

  Preston ****

  Daikin Comfort Technologies 

  Customer response

  01/05/2023

  Mr.**** the reason why i do not have documentation is the same reason i contacted the BBB.i'm repeating myself,after multiple attempts of TRYING to file claim thru your distributor and Mr Victor my hvac company got nowhere.So you are an executive manager rigth? If you can not help me just say so ,be a man .But if you want to be a honorable man i enclosed pictures i took while i dismantle your goodman but before it went to the dump the pic. with the arrows show the problem if you zoom in.  You can file a claim Mr.**** ,you can chose to help me .You could have requested all the pictures and forms that my hvac company had.Your distributor could have sent there own hvac tech.I'm reasonable make an sincere offer to resolve this.I'm not a rich man but i am fortunate to have credit line and a job .I spoke to a lady at the distributor and she told me is i needed an RGA authorization number once they process the claim ,I told her my name and she ask hvac company name and i told then she hung up on me .You are in charge of the warranty process?Mr **** i'll leave you with words of my employer do not take your customers for granted.
  
  
   
  

  Business response

  01/17/2023

  Steve ********, 

  Thank you for sending us documents to review. The documents were a PDF on how to use Microsoft One Drive. 

  At this time there still has not been any indication that the unit does not have warranty. If there is an issue with installation of the unit the limited parts warranty specifically outlines this is not covered. We are unable to warrant an install from a third party service company. 

  Customer response

  01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Is this somebody new ?Been dealing with Preston **** since 10/28/2022.Scroll down to add.files.
  
  
   
  

  Business response

  02/06/2023

  Steve ********, 

  Yes, this is still being handled by Preston ****. 

  The attachment you provided seems to be the wrong attachment. Please verify this is what you were requesting us to review. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩