Complaints

This profile includes complaints for Daikin Comfort Manufacturing LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Daikin Comfort Manufacturing LP has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Daikin Comfort Manufacturing LP

  19001 Kermier Rd Waller, TX 77484-8810

  
• 

  Goodman Manufacturing

  990 Manufacturers Road Dayton, TN 37321

• 

  Amana Heating & A/C

  1290 Bay Dale Dr # 211 Arnold, MD 21012-2325

• 

  Goodman Manufacturing

  126 A Hodges Street Lake Charles, LA 70605

• 

  Goodman Distribution, Inc

  4464 Calimesa St Las Vegas, NV 89115-2362

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into a new construction home in the Fall of 2017. Since 2019 our unit has leaked refrigerant 5 times. Weve had 3 HVAC companies (5 visits with 4 different ***airmen). No one has been able to fix our unit. Each ***air has merely been a temporary fix until the unit empties refrigerant again. At this point the most recent ***air company does not even want to attempt to ***air it because they cannot identify the source of the problem. Since this most recent leak in mid-December, my family has been without a functioning heater. We recently endured a winter storm with temperatures into the teens and my three young children slept in bedrooms that had temperatures in the 50s. Through this all, Ive attempted to get the local Daikin *** to visit my house or send a ***airman. I was told that she was not consumer facing and not interested in helping solve the problem. After that I contacted the supervisor of the Daikin Homeowner Support Team, **** ********. Each time I called I was told that he would call me back that day but I have yet to hear from him. My 3 messages and email have all gone unanswered. My family still has no heater after 7 weeks and Ive gotten nowhere in my attempts to resolve this issue with Daikin ************ expectation is that the defective unit that was installed in our new home should be ***laced by Daikin at no additional cost to me. I have given an exceptional amount of money, time and patience to resolving this defective unit and have gotten nowhere. Model # RZQ42pvJU9 Serial # E ******

  Business Response

  Date: 02/07/2024

  Hello *******,

  We have received your information, and a supervisor will be contacting you to further assist. If you would like assistance from here, please provide the information of your dealer so that we may contact them and help resolve this issue with them.

  Thank you,

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  I received an initial email from a supervisor after filing the complaint. They requested contact information, which I provided. I havent heard back from anyone. All of my emails requesting an update have gone unanswered. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 02/23/2024

  Hello Lindsey ******, 

  A supervisor has reached out to your contractor and is waiting for a reply back from them. 

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  One of the last correspondence with **** is included. He ***eatedly asked for information that had already been provided. It felt like he was just trying to string things along until the problem went away before he actually had to do something. 

   

  The last BBB email from Daikin said that he was trying to contact the provider. After hearing nothing from him, I emailed and asked for an update. He proceeded to ask me for the contractors name again. I went on to answer his questions and provide copies of ***orts he requested. Then there was no action/response from him. This **** person seems incompetent or intentionally trying to make me so frustrated. Just after our last email I was notified the claim had been closed, and of course he doesnt have to do anything if the case remains closed. For most people, filing claims on BBB is an unfamiliar process. It would be helpful if there were more details provided when a claim is filed. For example, dont respond company emails sent outside of the portal or respond the company messages even if there is no question being asked. In the portal it would be more appropriate to use the term respond instead of reject.

   

  Here is the response that I would give to the company on the portal:

  All the information requested by **** has been provided. Whether its intentional or not, he is unable or unwilling to resolve this issue with our defective Daikin unit. Ive allowed him 3. 5 months to solve the problem and were no further along. Please have someone contact me who is able to let me know when a ***lacement unit can be provided to our location. 

   

   

   

   

   

  Here is one of the emails I sent ****. Id be happy to pass along the others if you would like. Just let me know. 

  ****,

  I sent the email address  for *** ********* at  **** when you requested it the first time. Also, I mentioned previously that while I requested multiple times for a Daikin *** to visit my home , I was told they could NOT come. There are no names to ***ort as nothing has taken place. 

  I have the ***orts of ***** three visits, which I summarized before. 

  5/31/22: tightened fittings and said fixed

  12-17-22: system empty again. They ***laced the flares and said it was fixed. 

  12/28/23: system empty again. No ***air has been completed. The Daikin *** suggested to the **** ***airman that they try ***lacing the valve fitting however no one can verify this is actually the problem. They said its a test to see if that MIGHT be the problem. The Daikin *** did NOT inspect the system in person. 

  This was the 5th time our system has emptied and necessitated refill. 

   

  I feel there doesnt seem to be much urgency on resolving this and Im not sure youre understanding that our family hasnt had a heater for the entire winter. Ive been emailing you since January 16th. Next week would be a great time for a Daikin HVAC person to come out to our house and see about getting this fixed or ***laced. 

   

  Lindsey 

   

  Sent from my iPhone

  
  
  

  
  
   
  
   

  
  

  Business Response

  Date: 04/05/2024

  Thank you for contacting the Daikin Homeowner Support Department.
  
  We recommend that you contact your local HVAC contractor to come out and evaluate your equipment. For dealers/**** contractors in your area, you may visit our website at ************************************************ At the top right corner of the homepage, you will see a place for your zip/postal code. Once you enter this you may contact any dealer below. Dealers are independently owned and operated companies and are not authorized or employed by Daikin Comfort Technologies North America******
  
  If you are already working with an HVAC company, and your technician is having issues diagnosing your unit, they are welcome to contact our technical support team for further assistance. Their department has been technically trained to be able to assist HVAC professionals when having trouble diagnosing a unit. If no resolution is met, our technical support team will advise your contractor on the next steps that will need to be taken. For further information regarding this process, please have your contractor call us, and we can explain in detail the process in which they will need to follow. Again, the contractors are licensed by the state, so we do not own their company, therefore, we cannot dispatch them to a property. We have support to assist them, but if they do not utilize our support team, there is nothing we are able to do as the manufacturer.
  
  Going off the serial and model number you provided, I do show your unit has an all parts warranty. So, we are able to cover any mechanical part in the unit that has failed under warranty. Any requests outside of this will need to be handled by your contractor through our technical support and the local distributor.
  If you desire additional assistance, please contact our toll-free line at **************.

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  The hvac company did contact the technical support on their last visit out in December. The support team suggested the next part they could try replacing to see if it fixed the problem. However, the part does not visibly appear broken. The suggestion to replace the part is from a protocol list based on what has already been replaced and not because they actually know the part has a problem. The hvac company said that even though the part is under warranty it would still cost $2,000 in labor to replace a part that may not even be the source of the issue.
  Consumer protection laws around lemon products were created to protect consumers from this kind of expensive trial and error fixing with manufacturers. When customers have a recurring problem despite repairs, the product should be replaced by the manufacturer. I am not the only Daikin product owner with this problem. The frequency of refrigerant leaks for some consumers with defective products and Daikins refusal to address the problem in a meaningful way is certainly not in line with their sustainability goals and perhaps need to be investigated more thoroughly by the EPA. 
  As I stated in previous correspondence, my family of 5 went the winter without heat after being strung along for months by the Daikin customer service supervisor. It is unreasonable to expect that I just keep dropping thousands of dollars on speculative repair guesses each time a repair proves ineffective. I am incredibly frustrated with this unit and Daikins pathetic customer service that led to a freezing winter.  It seems like you just want me to go away so you dont have to do anything to fix this. 
  Daikin has hvac repair companies that they contract with and you could send them out to replace this part suggested by your technical team.  
  
  Regards,
  
  
   
  

  Business Response

  Date: 04/23/2024

  Hello,

  Thank you for your response!

  If your dealer has reached out to our technical support department and has diligently attempted to address the issue with multiple repair attempts, your dealer will need to contact the local distributor. They are the local point of contact and have been equipped with instructions to handle cases similar to yours. The distributor will assess the situation and determine the most suitable course of action moving forward. In some cases, the distributor may recommend a site visit from the regional technical representative. 

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my 

   

  Weve had to hire the fourth HVAC company (Daikin approved). Despite their experience with these units, they were unable to identify the problem. They spoke with their Daiken representative and came up with a new list of experiments to try. Of course they start at $1400 with no guarantee that they will discover the problem. I am not at all convinced that a local or regional ****** representative has more authority than a representative at the corporate office (you) to resolve this. Furthermore, at this point sending a local or regional ****** representative is pointless unless they are bringing along an HVAC technician to perform tests and repair our unit. 
  At what point exactly has a consumer demonstrated a satisfactory attempt at repairing a defective unit? Is it the number of HVAC visits to inspect their unit? Is it the dollar amount spent?
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 05/15/2024

  Hello,

  Thank you for your response!

  If your HVAC company has recommended a repair after working with our technical support team, it's essential to proceed with the suggested course of action. Should the initial repair attempt prove unsuccessful, your technicians have access to additional support avenues. They can contact their local distributor to arrange for a technical representative to conduct an on-site assessment and further diagnostics. If needed, alternative resolutions will be explored to address the issue. It's important that this process is documented by your service provider to ensure seamless assistance moving forward. If this process is not followed, we will not be able to provide any further support. 

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  At this time it appears nothing is going to be done to resolve this. It is pointless to respond since direct questions are not answered and continually being told to call a tech support line is not a satisfactory solution. At this time please close this complaint and deem it Unsatisfactorily closed. Please contact if any clarification is needed. 
  thank you. 
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Business Response

  Date: 06/07/2024

  Hello,
  
  Thank you for reaching out!

  If your dealer has reached out to our technical support department and has diligently attempted to address the issue with multiple repair attempts, your dealer will need to contact the local distributor. They are the local point of contact and have been equipped with instructions to handle cases similar to yours. The distributor will assess the situation and determine the most suitable course of action moving forward. In some cases, the distributor may recommend a site visit from the regional technical representative. Thank you for contacting Daikin Homeowner Support!

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home was built in 2019, Goodman furnace date Sep, 2019. The HVAC system is <5 years old. Late Dec 2023 a burning plastic odor was emitting from the HVAC intermittently. The odor became more frequent and I was having migraines and feeling lightheaded regularly. On Jan 4, an HVAC technician was called to assess my concern and resulted in tightening inducer motor, as he found water in the unit and cleaned flame sensor thinking odor could have been coming from working harder in winter. He suggested I monitor for water and continued odor. Jan 16 a second technician came out as the odor was near constant if temp was set 68 or higher. This technician could smell, determined it was not gas or carbon monoxide and also saw that water was continuing to leak from motor. He was unable to identify the odor cause and suggested I clean the vents. I did my own research and found the recall for the evaporator coil pan. I called HVAC company the next morning for help. They were not able to get both induce motor and evaporator coil pan for a few days and cost of labor was 294.30 for the motor and 719 for the evaporator coil pan. Knowing it was unable to be scheduled that day or next I requested an estimate for replacement. I was concerned for my health and safety of possible fire hazard. I did not have confidence in safety of repairing Goodman product and had it replaced on Jan 22. I proceeded to contact Goodman for reimbursement for full replacement due to faulty, hazardous equipment. I sent photos of melted evaporator coil pan and rust in unit from water leak. They offered to repair or courtesy concession of 1000, which she said was more than the allotment . I asked for escalation for further review. She said she understood my concern sent for escalation. She called the next day stating they are only obligated to pay 1000 and in turn want a full release of further liability. This seems unethical and is disconcerting. I am asking for help to recover replacement cost of 8696.

  Business Response

  Date: 01/29/2024

  Hello ********

  Per our records, you have spoken to a manager about this issue and they have offered you a courtesy concession. In order to receive this concession, you will have to sign the concession letter and return it to them by replying to their email. Per the CPCS and our warranty, we are not liable for the reimbursement of new equipment purchased and installed in your home. We understand that your unit was a part of a recall and we are liable for the labor and replacement part of the recalled part but not the replacement of the entire system.

  Thank you.

  Business Response

  Date: 02/07/2024

  Hello ********

  We understand your frustration. Per our records, you have spoken to a manager about this issue, and they have offered you a courtesy concession. That is the offer that will stand by. If you have further questions, please reach out to the manager that contacted you.

  Thank you,

  Customer Answer

  Date: 03/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  
  
  
  
   Hello,
  
  This is a follow up to complaint ********** I didn’t want to close the complaint until the negotiated payment was received. As the business last noted in the complaint, I went back to the individual I originally had contacted that made an unsatisfactory offer. We were able to come to an agreement of $3,500 after both parties researched cost to replace the defective Goodman unit. I have now received the payment by mail.
  
  Thank you for the support in this unfortunate situation.
  
  Best regards,
  ******* ********
  

  
  

  
  

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new home in July of 2020. The **** unit was a Daikin unit. The first issue is that every winter the unit poorly performs. The units go out. We have replaced blowers, condensers, other items. Currently the blower to the downstairs unit has went out for the second time. My family will have to suffer again this winter. I use Breeze Heating and Air (817-284-330). They can provide a list of all the services and repairs they have done to this unit. They are willing to provide the information but I am told to send to sum local ********* the company never provides any contact information for this ******** have spent thousands of dollars on this system. In the winter, the heat doesnt work; in the summer, the cooling doesnt work. Yes the system is under warranty, but the labor costs for all the repairs is ridiculous for a unit this young. I would like Daikin to personally inspect the unit and replace the unit with a totally new system. This system does not perform when needed. Every winter/summer since 2020, my family has suffered with their unit. As previously stated the heating is out at this moment. PLEASE HELP ME AND MY FAMILY!!! Thank you!!!

  Business Response

  Date: 01/22/2024

  Hello Agbaih, LaDarious, 

  The process is as followed: your contractor would need to speak with their local distributor to reach out to the regional technical representative. We see you have spoken with a supervisor about the process already and they have also been notified and will further assist.

  Customer Answer

  Date: 01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  This is the same response I have been receiving for the past 2 years.  No one has been able to provide me with the Regional Technical Representatives phone number.  Can someone please provide this number so that we can move forward.  This has been an absolute run around.  I placed a review in the BBB for this issue in July of 2023.  Someone responded with the same response without any contact information.  Daikins corporate offices could not provide this persons contact.  I have contacted the OFFICE OF THE PRESIDENT and got the same response.  WHAT IS THE CONTACT INFORMATION FOR THIS PERSON??? Please assist or advise.  This is beyond ridiculous.  I am running space heaters to heat my 3 year old home. Thank you.
  
  Regards,
  
  
   
  

  Business Response

  Date: 01/29/2024

  Hello Agbaih LaDarious,

  The process is as followed: your contractor would need to speak with their local distributor to reach out to the regional technical representative. The regional technical representative only speaks with licensed contractors. The contractor you are working with will need to reach out to the regional technical representative for you. 

   

  Thank you,

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  This is getting beyond ridiculous. I have reached out to the actual builder and I am using the company (Breeze Heating & Air) that installed the unit to do the repairs on the unit.  No one knows the numbers to the parties you are suggesting.  Can you please provide the number to the Tech *** and local distributors and I can (Breeze) the repair company contact the rep. ********* is it so freaking hard for Daikin to provide this number?  I have filed a complaint in July and got the same response.  I have reached out to ********** of the President and its the same response.  I have spoken with customer service managers and no one has this number.  I am trying my best to be cordial through all of the ***  This unit has been an issue.  I know Daikin does not care, because this could have been resolved years ago.  PLEASE PROVIDE THE NUMBERS SO I CAN HAVE BREEZE HEATING AND MY BUILDER (ANTARES HOMES) TO CONTACT THIS PERSON.  I HAVE NO INTENTIONS OF PERSONALLY CALLING THIS REP. *********** YOU!!!
  
  Regards,
  
  
   
  

  Business Response

  Date: 01/31/2024

  Hello LaDarious,
  We have contacted your dealer, Breeze Heating & Air and explained how they can get further assistance with this issue and how to contact the technical representative in their area. They have been put in an email chain with the distributor and we are still awaiting a reply from them to further proceed. 

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a lot more to this story of how my perfectly fine wor**** air conditioner became a large fan and had band-aids applied for the air leaks! This is part of my email to Goodman that I last sent. The gist is they broke my ac and I want reimbursed for the repair. That's all, to be made whole again. Please cal and help. Thanks So the installers left me with a non-fuctioning AC that looked ugly in July! Once again, I feel that Goodman OKed the service call to have this fixed or I would never have called for help. Didn't want the same techs back that caused the problems and I was not sure that Paradise Heating and Air would help anyway. So please reconsider this request with this information. As you can see, this problem is very much a result of SF090! And I'm just sayng, you may have a problem with these two service providers. Thanks, John C. ********

  Business Response

  Date: 10/10/2023

  Hello John,

  Per the information provided the contractor you hired did not find a leak and reported that they added refrigerant and a sealant per your request. We do not cover these types of charges as no leak was found per recall work preformed and these types of services are not covered under the warranty. 

  Thank you.

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  Sirs,

    I had a completely wor**** air-conditioner before SF-090 was installed. There was no problems. Then, Tom ******* hired by your company, made two trips to install SF-090. When he was done, the unit was taped up for air leaks and would not make cold air. This is on July 6th, temps. in the 90s. I called the help desk for this recall and explained what had happened. Also, that the installers are 100 miles away and the local Goodman dealer thought Goodman was ta**** care of the install! I had no confidence in the technicians that did the install, why would they leave the unit like this? So, Darnell **** at the help desk said I would be reimbursed if I called a trusted servicer. So I did. V and R made the covers fit correctly again so no tape needed. Also, this is the part that makes the unit able to make cold air, they added and adjusted the freon! It only make sense that the contracted installers, probably not knowingly, left the unit unable to cool. There was no freon leak because the installers left it low. It ran and ran and ran, never shut off. They knew it looked bad because of the leaks. 

  So, with the help desk's ok, the bill is for a service call to fix problems created by the installers. I did not want problems, they just found me with SF-090 and Tom *******. It took 14 months to end up with this. I do not deserve to have to pay to get my ac back to wor**** condition again.

  Please let me know what you think. Thanks

  Regards,
  
  
   

  
  

  Business Response

  Date: 10/17/2023

  Hello John,
  Per the information provided, the contractor you hired did not find a leak and reported that they added refrigerant and a sealant per your request. We do not cover these types of charges as no leak was found per recall work performed and these types of services are not covered under the warranty. Because this issue was not found to be recall related, we will not be reimbursing you for the services performed.
  Thank you.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  

  Your servicer, Tom *******, let enough freon out of the system to cause the ac to NOT make cold air. What part of that do you not understand. The unit was working fine before Tom worked on it the second time. There was and is No leak. Or are you saying that you don't fix what you broke? The service call was only needed because of SF-090 being messed up. Besides, Tom not being able to put the covers on correctly and causing air leaks. None of this happened on it's own. You need to talk to Tom. Let me know. Thanks
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 10/25/2023

  Unfortunately, your request for reimbursement has been denied because after reviewal of the documentation provided, it does not show that the repairs you had completed are related to the recall. If you have any additional documentation, please feel free to send it to us to review.

  Thank you.

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The repair was only needed because of SF-090. There was no problems prior to Tom ******* wor**** on the unit. Darnell **** OKed the calling for service because the ac was broke, after the "install" of SF-090, no cold air. I was reassured I would be reimbursed. It is obvious that what ever Tom did on July 6th, disabled my air-conditioner. I have emails requesting the invoice to be paid. There were no calls for service before SF-090 because there was no need, the unit was working fine. How could this not be related to the safety recall's installation? Please let me know how that could be. Thanks
  
  Regards,

     John C. ********
  
  
   

  
  

  Business Response

  Date: 11/07/2023

  Hello John,
  Unfortunately, your request for reimbursement has been denied. Please provide additional documentation from the contractor that serviced the equipment showing that these repairs are recall related. We will be more than happy to review any additional documentation than what you have already provided.
  Thank you

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
   Hello,

       V and R who serviced the unit was only aware of the recall because I told them. They diagnosed a non-wor**** air-conditioner. Before SF-090 was installed it was a wor**** unit. Your service techs were the only people to work on this unit. Then the unit did not work. Let this serve as documentation that the failure is as a direct result of SF-090 being installed. No need to ask V and R about the recall because all they know is that the ac was not working and that I told them a recall fix had been installed. If you really want to know what happened on July 6th at my home, you should ask Tom *******. 

    Let me know what you find out. Thanks
  
  Regards, John C. ********
  
  
   

  
  

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The only reason the unit needed freon was because the installers let some out. They couldn't get the cover on correctly! Thanks for your response, I will persue the issue in another way. 
  
  Regards,

            John Carl ********
  
  
   

  
  

  Business Response

  Date: 01/25/2024

  Hello John,

  All the documentation that we have been provided does not indicate that the repair you had was caused by the recall work performed. The servicer you hired also did not finding any leaks and any issues of the unit not wor**** because of the recall work completed. For these reasons we will not be reimbursing you for the refrigerant.

  Thank you,

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Goodman furnace in 2020. They told us there was a recall which I immediately filed in January of 2022. After several calls by my wife and I there has still been no resolution to what Goodman called a safety issue. It’s been 15 months with no attempt to fix our recall. Every time we call we r told there is nothing they can do they will find a contractor to repair it with in a couple weeks. The customer service has been less than helpful. Not one person has shown any care or concern for our problem. This is no way to run a business. Even if bbb can’t help us I would like other consumers to beware of this company and their terrible customer service.

  Business Response

  Date: 04/18/2023

  Hello Joseph ***********,

  A member of our recall team is looking into this for you and will be finding a local contractor to assist. Once they find someone, they will reach out to with further information. 

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  This is what I have been told for 14 months now. This is not an acceptable response.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I have been told the same thing by the business for 15 months with no resolution. How is this any different?? It is not an acceptable resolution. I want a date and time and for it to be soon. 
  Regards,
  
  
   
  

  Business Response

  Date: 06/05/2023

  According to our records, the recall work was performed on your unit on 05/01/2023. Can you confirm if this is correct?

  Customer Answer

  Date: 06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  The repair was completed.
   
  

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new AC unit in Sept 2020 and had a maintenance plan with my HVAC company. Feb 2023 my coils have to be replaced at a cost of $1100 for labor & Freon ( even though the coil is under warranty). Obviously Amana products are a poor quality for coils to only last this long and as a consumer having no choice but to spend $1100 to have it repaired. My HVAC company said this could happen as they are not made the way the use to be (cheap). My old unit was another brand and was 22 years old and didn't have these issues so this shows that your products are bad. Would never recommend Amana to anyone and will be sure to let everyone I know about my experience and to pick a better brand unless they want to constantly put out $$ for repairs. Amana should be responsible for every $$ of this repair and quit making cheap products Serial # 2007136239

  Customer Answer

  Date: 02/28/2023

  attached

  Business Response

  Date: 03/07/2023

  Hello Tim Herrin,

  
  Thank you for contacting us. I am sorry to read about the issue with your Amana HVAC unit. The Amana Manufacturing warranty applies to only parts under the standard warranty for the first five years after installation.   If the unit is registered, the parts warranty does extend to ten years.   Your unit was registered therefore you have parts coverage until 08/24/2030. The warranty does not cover labor, however. Being that your coverage is for parts only, Amana will replace any parts needed to repair your unit at no charge however I am unable to assist in reimbursing labor charges.

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new Daikin HVAC system installed. The cost was $32,000. Software issues with the system and/or Daikin One thermostats have remained unresolved. My local installer cannot solve the software issues without assistance from Daikin. After several weeks of delays, the Daikin representative was to work with my local installer. Instead, we find out the Daikin rep went on vacation for two weeks. Daikin has *no one* to step in while this Daikin rep is on vacation. I have paid $32K for a new system and have little heat being produced by the system - a dangerous situation given the extended freezing temperatures. I went with Daikin instead of ********** because Daikin's physical location is in the Houston area, where ********** is in Ohio. My assumption was the closer physical proximity would allow for better hardware and software support, as well as access to Daikin technicians. Daikin's poor response, poor communication with my local installers, and lack of back-up technical representatives are very disappointing and deflating.

  Business Response

  Date: 12/30/2022

  **** ****

  Thank you for bring your concerns to our attention. We just tried to call, but were unable to reach you. 

  Can you please provide the name and contact information for your service company?

  Business Response

  Date: 01/06/2023

  Hi ****, 

  Your service company was contacted by the regional technical manager on January 3rd. They are currently working together to schedule a date to assist in the diagnostics of your equipment. Your service company would be able to provide you the details of the scheduled meeting. 

   

  Customer Answer

  Date: 01/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Goodman MFG furnace several years ago and in February 2022 I received a notice that there was a recall on my furnace. I was provided a phone number to call and I tried to call many times and either got no answer or the phone voicemail was full. Several weeks later I looked on their website and was able to submit information to register for the recall. They sent the replacement kit of parts and instructions and told me I would be contacted to schedule a technician to come and install the kit. A few weeks later (approx May 2022) I received an email where I could register for times for a tech to visit my house and finish the work. I received another email about a week later stating they cannot find anyone local to do the work. I emailed back and forth a few times with someone up until June 30, 2022 stating they were working on finding local techs. That was the last good faith communication from them. I have emailed them every couple of weeks for the last 5 months and they refuse to respond. I just want my furnace recall finished. This is not a good faith effort nor even an attempt to finish this which is almost 1 year in the process. I can provided some email chains with my attempted communications if needed.

  Business Response

  Date: 12/14/2022

  Thank you for contacting ****************** to schedule the repair for the Evaporator Coil Drain Pan Safety Recall. We appreciate your patience as we work diligently to have your system serviced as quickly as possible.
  
  There are now two options for you to have your unit serviced once you have received your part in the mail.
  Contact the local technician of your choosing. (who either installed or services your unit currently)
  Wait to be contacted by your assigned service company.  
  
  If you are wanting to move forward with the repair, by having your own licensed technician complete the repair, this is an option we encourage. Please contact your licensed technician and provide them with the attached service bulletin. They will be able to file a claim at the local distributor and should not charge you for the recall repair.
  
  If you choose not to, nor do you have a relationship with a local licensed technician, then no action is required. Again, we appreciate your patience with us as we are working diligently to assist you.

  Customer Answer

  Date: 12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I currently have been contacted by a local contractor to perform the service on Jan 10, 2023.  I will follow up once the work is complete and satisfactory.

   

  Thank you.
  
  
  
   
  

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2022, I was contacted by ***** ******************* advising that Goodman Manufacturing Company, L.P had issued a recall on certain molded plastic evaporator coil drain pans and that their records indicated that one of these drain pans may have been included with the furnace in my home. I callled Goodman Manufacturing Recall Line at 1-888-520-0579. I contacted Goodman recall line and was advised that my furnace was a part of the recall for the evaporator coil drain pan; claim# 10877509. They sent out the part. In July ******* **** ** ************ came out and the two (2) technicians, did not know what they were doing; used YouTube for installation. Hours later, they told me the instillation was complete. A little later in the day, the two (2) thermostats in my home stop reading the temperature. The next day I contacted the HVAC people, and they sent the same two technicians out to our home. We were told hours later that the drain pan that was installed malfunctioned and that is what is causing the 2 thermostats to not reading the temperature in my home properly. That was in July and its November. I have been calling the HVAC company month since and Goodman recall line with no action. The winter is approaching. My HVAC system and thermostat was all in good working condition. This is a new home built in 2019. I want a new drain pain coil or whatever, sent to my home and I would like for a new HVAC company to install along with fixing my thermostats.....

  Customer Answer

  Date: 12/06/2022

  Good evening, my complaint is against Goodman Manufacturing now under ****** ** ***************

  Business Response

  Date: 12/14/2022

  ****** ********* 

   

  We just tried placing a call to the phone number provided, but were unable to reach you.. Please contact Homeowner Support at 877 254 4729  for them to best assist you. 

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased and installed a Goodman furnace in 2018. Had small problems here and there, no problem. *Noticed water coming from the furnace, the problem was diagnosed to be a leak in the A-coil tray. *Due to that leak the blower motor got water and stopped working *Reached out to Daikin, got an absolutely generic response telling me to have our tech contact their distributor, while he has already done and was noted in the email *I personally called the distributor and the Lady there was unprofessional and not polite Just spent 9 K to get a new furnace from another brand along with fixing other problems the water lead caused. A piece of equipment to go out in 4 years is absolutely unacceptable. It was not a cheap product, to begin with not to mention the inconvenience this all caused. Also such bad customer care.....

  Business Response

  Date: 12/01/2022

  Hi, 

  We have looked into the serial number you provided, 1611152870 and show that this unit is outside of the warranty period. Unfortunately, if unit is outside of the warranty we are unable to assist in providing coverage for the part or unit.