Business Profile

Property Management

Main Street Renewal LLC

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Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,988 total complaints in the last 3 years.
626 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Each month since Jan 2025 I have been overcharged for my sewage bill. Each time that I call or email about the manner im getting the run arounds someone telling me im not being double charged in one month when the ledger says other wise. I'm so tired of this company I haven't had any other issues besides this. Something needs to be done. If Msd is billing main street on a monthly basis I should see that reflecting on the ledger someone in the billing department is dropping the ball and not updating the system as they should.
Business Response
Date: 05/08/2025
Main Street Renewal has reviewed the issue regarding the sewage bill and escalated it to our utilities Team. We are actively working to address and resolve the matter and will reach out as soon as we have an update.
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. I hope going forward the billing department correctly updates the ledger monthly to reflects $ ***** for sewage billing and not 2 charges in one month.

Regards,

******* *****
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a 2 year rental lease back in April 2024 for the property located at **************************************************************************************, upon moving in there was a really strong urine smell coming from the vents in the home, I put in maintenance requests to rectify the issue, they said that was the tenants responsibility, I informed them the issue was here prior to us moving in and just wanted some relief from the itchy noses and running eyes my kids experienced. Even over a year later, the issue with the vents still stands. Fast forward to June 2024, the peak of summer, the room on the front of the home became so hot my 10 year old would experience frequent and sever nose bleeds, I switched rooms with him to put him on the lower level of the home, now with me being in the room and cosleeping with my younger 2 kids, the room has been so hot some days the temp is usually around 90 degrees, I put in a service requests, they sent someone out and realized the ventilation doesnt reach that part of the home so they gave me a floor unit, when they originally brought the floor unit they didnt have the right parts so they just taped everything together, as soon as the tape gets hot, the tubing is falling apart and blowing hot air in the room, now its April 2025, still the same issue and they keep saying someone comes out but noone ever does they just close the service requests or mark it as complete. Another thing, upon moving in we had a keyless entry, for some reason it was malfunctioning, I put in a request they came and installed and regular deadbolt, time and time again the deadbolt hardware falls out when opening the door which now poses a safety risk for my younger kids being able to get out or someone potentially coming in. I keep putting in maintenance requests, they keep saying I'm not home; thats not true because I work from home so I am always here and noone ever shows up to do the jobs. I don't know what else I can do to get them to fix the issues.
Business Response
Date: 05/08/2025
Main Street Renewal has reviewed the issue and escalated it to our Resolutions Team. We are actively working to address and resolve the matter and will reach out as soon as we have an update.
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved out of Main Street Renewal property December 2nd 2024. We have lived in several states including **, ** and GA to name a few so we are familiar with the inspection process and requirements on receiving a security deposit back. Compared to the condition we received the house in, the cleanliness of the house was beyond reproach. After several failed attempts for the company to schedule a pre move out inspection we were ready for push back. Not to our surprise Main Street Renewal tried to keep our deposit for trivial items that were not our responsibility according to the lease agreement. After disputing the charges Main Street have agreed to refund the full deposit amount however since such agreement (February 2025) and ledger adjustment they have failed to send the remaining security deposit amount. I have contacted the company on several occasions and they are always apologetic and ensure us a check will arrive within 14 business days. It is now the end of April **************************** security deposit.
Business Response
Date: 05/05/2025
Main Street Renewal has reviewed the complaint and escalated it to our team. A check has been reissued and should be received promptly. Thank you for your patience.
Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and they have in fact settled the dispute.

Regards,

*****
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I toured a house with mainstreet renewal 1 month ago. We were told we could hold the house for a month until or lease ended at the end of this month if we paid the deposits and fees. We took a look in the house, took photos and uploaded the issues to the portal as well as via email. We were assured the house would be at least cleaned before we moved in... fast forward 3 weeks. I entered the home yesterday (our move in day) and it was obvious that no one had been in the house. The dead bugs were still in the same spot and it was definitely not even slightly cleaned or any of the repairs completed. Apparently the leasing agent never looked at the home or put in any requests for things to be completed. At the very least we told them we needed things to be cleaned before moving in on Saturday. They told us it wasn't an emergency and that maintenance could come and address it the next week... once we have already moved our stuff in. We have emailed and called and been told that we will be contacted by management to resolve this issue... we just continue to be completely ignored. I am 5 months pregnant and don't feel comfortable moving into a place that hasn't been cleaned in months. Obviously we could just hire someone, but they said they will not reimburse for anyone to clean other than the service they provide.
Business Response
Date: 05/06/2025
Main Street Renewal has reviewed the issue and confirmed that all repairs have been completed. We are in constant communication with the resident to ensure that everything has been properly addressed.
Business Response
Date: 05/06/2025
Main Street Renewal has reviewed the issue and confirmed that all repairs have been completed. We are in constant communication with the resident to ensure that everything has been properly addressed.
Customer Answer
Date: 05/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved from one of their properties to another effective March ******, it has been issue after issue with them. As of today they have charged me over $800.00 for a *** landscaping violation that is not mine. Ive only be in this property for only 45 days in which my lawn has been cut three times in those 45 days and no one can explain the violation.I called MainStreet and inquired about the charged on April 14 spoke with ****** who advised that he doesnt have any information on why the charge is there as there is no supporting documentation to explain the charge. He advised that he would escalate this matter. Fast forward to Wednesday April 16, 2025 I have yet another charge for not providing proof of ****************** however proof of coverage had to be provided before I could move in and it shows on my resident account,yet I am still charged $25.00 and a monthly fee if $11.00. I spoke with ******* who advised that she doesnt know why I was charged as she can see my proof of coverage and stated she will escalate this issue as well. I then asked her about the $800 *** charge and she has no response! I asked for the number to the *** office!to inquire about it myself . I called and spoke with a nice lady and she advised that my name is not listed on the property and that I should have received a written notice first before being fined for anything . Also, she stated that the fines are $25.00 not $800. She also stated that the violation looks to be for the property OWENER, and not me; however, MAINSTREET bill me for it!!! Last but certainly not least, they want to keep your security deposit for bogus charges! I lived at my previous home for six years, therefore the landlord should know that they will have to paint and do minor maintenance, yet I was charged for cleaning, painting and drywall, and carpet which is all normal wear and tear! Security deposits are to be kept for damages. I have video that the property was cleaned, unfortunately I cant upload here!
Business Response
Date: 05/06/2025
Main Street Renewal has reviewed the complaint and escalated to the appropriate team, we have confirmed that the charges in question were incorrect. The balance has since been adjusted accordingly. We believe this resolves the issue, and no further action is necessary at this time.
Initial Complaint
Date:04/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is charging us $345 for repairs to the apartment we leased. We have provided them with appropriate pictures, videos, and receipts of companies that we used prior to move out. They will not provide us with photo proof or an itemized detail of what damages have occurred!
Business Response
Date: 04/24/2025
Main Street Renewal has reviewed the issue and confirmed that the deductions made from the security deposit are correct. Attached to this response, you will find proof of the damages. We believe no further action is required at this time.
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against my leasing company due to their ongoing failure to properly address a severe ***** infestation in our unit, despite multiple reports and requests for resolution. While they have stated that pest control becomes the tenants responsibility after 30 days, this policy is irrelevant given the severity and scope of the infestation, which clearly exceeds what can reasonably be expected for a tenant to manage on their own. This situation poses serious health and safety risks to me, my family, and especially our young children, who are more vulnerable to the harmful effects associated with ***** infestations. The leasing companys refusal to take appropriate action demonstrates a disregard for our right to a safe and habitable living environment, and we are seeking immediate intervention and accountability
Business Response
Date: 04/22/2025
Main Street Renewal has reviewed the reported pest infestation and escalated the issue to our Resolutions Team. Well be in touch with an update as soon as one is available.
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello my name is Yutoyah ********, and I just moved in at my new home on 03/28/2025. I have had multiple issues since I moved in, I have submitted multiple maintenance request. But they are not in no rush to resolve these issues. I moved in with a microwave not working (its not heating up the food) I moved in with a clogged toilet and when a technician did come out and try to unclog it, it got worse and clogged the shower causing black stuff to come out from the drain causing a bad smell in the house, I moved in with multiple cracks in the walls throughout the house and outside bugs (American cockroaches) are coming from outside through the cracks into the home mainly my daughters room, she found one on her bed, she is not comfortable to sleep in her room. I had to call Orkin out to spray, the front and backyard lawn needs cutting, one of the poles on the porch is leaning pretty bad and has big holes and cracks in it. So with all of that being said a home inspection was not performed prior to me moving in. I paid $4,034.52 dollars to move in here just to have all these issues and that is not fair to me and my children. If Im going to be paying rent here every month, then I would need all of these cracks sealed up properly to keep the outside bugs out, I need a working microwave that can heat my food up, I need a professional plumber out here to unclog the toilet and pipes if need so, and I need a landscaping company to come out to cut the front and back yard. The communication is terrible with Main Street and I am not a happy resident right now. This is very unprofessional and unacceptable. Please I need these issues to be fixed asap, I shouldnt be waiting this long, these issues should be considered an emergency and should be escalated, so me and my kids could live comfortable in our new home.
Business Response
Date: 04/22/2025
We escalated your concerns to our Resolutions Team for a thorough review. At this time, we can confirm that all reported issues have been addressed and resolved in accordance with our policies and procedures. Based on this, we believe no further action is required.
Customer Answer
Date: 04/29/2025
Complaint: 23182218

I am rejecting this response because:
No the company has not reached out to me directly regarding the complaint I submitted.

Regards,

Yutoyah ********
Business Response
Date: 05/08/2025
We have reviewed the concerns raised in the complaint and have taken the necessary steps to address each of the issues mentioned. All repairs have been completed, and we have communicated these updates directly with the resident. At this time, we consider the matter resolved, and we do not believe any further action is needed. We remain committed to maintaining a high standard of service and addressing resident concerns in a timely and professional manner.
Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unreasonable charge and fees for renter insurance without informing you. Access code to main gate is not working and did not provide remote. *** is not working to get the code and make renter have to do their work by just providing the name of *** and ask to find the *** contact or ask neighbor for the information of how to get the main gate code. Agent are not helpful, now my family and I are struggling to get into our home when gate is close.
Business Response
Date: 04/22/2025
Main Street Renewal has reviewed the issues and escalated to our resolutions team, regarding the charges confirmed the insurance charges are correct. We received your proof of insurance; however, the proof is non-compliant as of 02/25/2025 for the following reasons(s): Main Street Renewal LLC must be listed as Interested Party with a correct address of ***************************************************. As a reminder, Main Street Renewal (MSR) requires that all Residents, over 18 years of age, be a named insured on a renters insurance policy and maintain, at the Residents sole expense, an active and compliant insurance policy throughout their residency that: (i) includes a minimum of $100,000 of personal liability insurance and (ii) lists Main Street Renewal, LLC, *************************************************** as an Interested Party. Additionally, each Resident must provide a copy of the applicable Declaration Page or Certificate of Insurance to MSR (collectively, the Minimum MSR RI Requirements). Application and Binder Receipts do not show proof of insurance.

Customer Answer
Date: 04/22/2025
Complaint: 23181544

I am rejecting this response because: This complaint is about the work quality of your agent that are suppose to help and guide new tenant to go through the rental process smoothly as possible. (In here I don't see any) Instead of fixing the problems it seem to me that your company are trying to put your tenants at false. Your responses are outside of reasonable to your client and you don't see the wrongness about your agent??? The date that the documents was summitted is 2/25/25 and the move in date is 3/3/25 that is over one week to check if any missing document to be fix. As stated by the agent if you are not insured you and unable to move! I summitted the insurance thinking that is what needed and assume that it is correct because from the date that it was summitted is 2/25/25 through 4/3/25 no notice of any wrong or missing information. The only notice I received is unknown charges and fee's. Can you provide to me of notice that were suppose to send out to me stating of my non compliance??? There are much problem to me after I moved in, even until now my whole family and I still don't know the code to the main gate as it needed to get in this property and you sit there writing this nonsense about contract and non compliance. Please do your job by fixing the problems and not trying to blame tenants for things that your company suppose to do. I am a tenant and my rent should cover all of this headache. By fixing problems you will show responsibility, please don't try to run away from it. That is how bad feedback is taking off your company reviews.

Regards,

**** ****
Business Response
Date: 05/01/2025
Upon review, we acknowledge that the initial policy provided was not compliant. However, a corrected and compliant policy has since been issued. Additionally, all future charges associated with the previous policy have been stopped. We have also made a ledger adjustment to correct a duplicate charge identified during our review. Please note that all other charges are valid and were applied appropriately. At this time, we consider all concerns raised in the complaint to have been addressed.
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon moving in there was a water leak and flooded the bottom fll completely. Never used dishwasher and it get clogged up and starts to smell, mold in corners of home. 2nd floor bathroom tub leaks between the foundation and ceiling is cracking and wet. Sink on bottom bathroom is leaking constantly from hot side and still nothing. Sent pictures and made request since we've been in home. Canceled my request and back to square 1.
Business Response
Date: 04/22/2025
Main Street Renewal has reviewed the issues and escalated them to our Resolutions Team. We will reach out with an update as soon as one is available.

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This business has 3 alerts

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Main Street Renewal LLC is NOT a BBB Accredited Business.