Complaints

This profile includes complaints for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lumio has 19 locations, listed below.

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  Lumio

  1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

• 

  Lumio

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

• 

  Rising Investments LLC

  2500 Mottman Rd SW Ste 100 Tumwater, WA 98512

• 

  Lumio

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

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  Deca Living

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar system from Lumio, and as part of my agreement, I was promised a $732 Tango Card rebate. Over the past year, I have made multiple calls, sent numerous emails, and followed up persistently to resolve this issue. Despite assurances that the matter would be addressed, Lumio has failed to deliver on this agreement and has stopped responding to my communications. I have clear documentation, including: • The signed agreement detailing the Tango Card promise. • Email records and notes from phone calls showing repeated follow-up attempts. Resolution Sought: I am requesting immediate delivery of the $732 Tango Card as promised in our agreement.

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought solar panels from Lumio almost 3 years ago, we have been having microinverter problems for 9 months or more. I have called and emailed this company every 2-4 weeks and have never received a response. I want to have a response to either fix the problem or they can remove the panels and refund our money. I am attaching the text message I get on a monthly basis.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a solar panel system from Lumio on or about December 15, 2022. They submitted a loan request through a company named Mosiac. These 2 business are working together. According to the terms of my agreement Mosiac was not to close my loan until Lumio completed the job. Lumio submitted documentation in December that the job was completed so Mosiac process the loan and paid Lumio $41,000 for a system that was not completed. I have records showing that up to February of 2023 they had still not passed inspection. Yet I was making payments on a loan that they funded fraudulently through Mosiac. I tried for several months to have them come out to get the system to be functional. Finally in June 2023 I filed a BBB compalint on 4-18-2023 and they came out to get the the system operational. It worked fine for 6 months until i started having faults and issues with the system. AI filed a complaint with Lumio and again on February 2024. The system was installed improperly. The solar panels were starting to show roof damage. On August 5th I called Lumio again and expressed the roof damage was significant and there was water leaking into my house plus a smoke smell in my house. On September 20th 2024 they acknowledge the roof damage and said they would reimburse me for that however she mentioned they were going through bankruptcy so it would be 30 days. She then said to file the electrical claim again. . I sent the claim for the electrical on November 1 and then reached out via email to the 2 reps that helped me with the first claim and their emails were disconnected. I went on their website and they do not respond. I selected this company based on what they called their award winning customer service and warranty. I have been stuck on a principal only loan and its for 25 years for a product that is not installed correctly. I had to pay an electrician to repair the system over $5k.Lumio almost burned my house down. I would like a full refund and removal.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction =8/9/2024 Amount Paid $16,900.00 the solar company was contracted to install solar panels at my property and provide ongoing service, including honoring at twenty five-year warranty. i contacted the company under my twenty-five years warranty to request my solar panels because i needed a roof replacement. The company agreed to do this;however, after detaching the panels, they left them on the ground instead of reinstalling them.Repeated Attempts to reach the company for resolution Failed, l Discovered they had declared bankruptcy, making it impossible to resolve this issue. Now , i Am left with unusable solar panels And no Assistance From the business Has the business tried to resolve the problem NO. the company Failed to reinstall the panels or provide any follow-up service After Detaching, they became unreachable. now i am seeking (BBB) help, i tried couple of lawyers they told me if the company files bankruptcy they cant help me. thank you very much i am hoping this will be resolving frome BBB .

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, during Hurricanes Ian and Nicole my roof was damaged. To be able to replace the roof, the solar panels had to be removed and reinstalled. Lumio charged $11k to perform this service. The removal went smoothly, and the roof was replaced. When Lumio reinstalled the panels, one of the panels did not work. The tech said it was a faulty part, so he ordered it and came back to fix it. The part did not fix the problem. The tech said the whole panel needed to be replaced. One year later and they still have not replaced the panel. Every single time the appointment for service is made, I will get a notification saying the service appointment is cancelled. They wait for that very same day of service to say that the panel is out of stock and needs to be ordered. They never reschedule. I have to jump through a million hoops to get the appointment back on the calendar, just for the same situation to happen all over again. There is no explanation whatsoever as to why they do not have the replacement panel to complete service. One would think that's what they do, how do they not have panels available or why was it not ordered the moment the service is booked? I have lost count of how many calls have been made. I have written emails and even paper correspondence to Lumio to no avail. I have texted the "tech" that was supposed to show up. I am paying for these panels and continue to be stuck with one that has no functionality at all. Overall, I feel Lumio is a scam. Unfortunately, they were not my original choice since I purchased my panels from Atlantic Key and Lumio bought them out at some point. I was never informed of the buyout and had to figure it out on my own just to be basically ignored by Lumio.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my Wife decided to get solar to save money after constantly being harassed by different companies and very skeptical about it we finally decided to go with Lumio due to its sales person Austin V**** who was very informative and seemed like an honest young man. We signed up they seemed very prompt and accurate the y texted me to inform me that they had an appointment for September 21st and that the equipment would be delivered 2 days before installation. Install guys showed up on Saturday September 21st and began installing the panels and running all electrical wiring and disconnect boxes, once done they realized that they were missing a breaker which goes in main breaker box of house they informed me that they would make Lumio aware of situation and would return to finish the final touches. I haven’t heard from anyone at Lumio I’ve called, emailed but to no avail, every time I call the answer service picks up and it says they are unavailable at this time all I want is for them to either finish the job or remove panels off of my roof repair my roof and take all their equipment. Today is November 26th and they seemed to be M.I.A. Thank you for your help in this matter.

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has never delivered on their promises as it relates to a solar system and generator. The panels installed only provide a small amount of declining power and the generator does not function correctly at all.

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financed solar panels, 2022, roof leak summer 2024, contractor came to fix roof leak, still leaking, they stopped answering phone, can't get ahold of anybody. I haven't touched the panels for warranty issues. Need these panels removed and roof fixed. I was told my light bill would come down. It staying the same amount plus my payment. I feel i don't have enough solar panels. I DID NOT HAVE ANY ROOF LEAKS BEFORE THEY INSTALLED, FAULTY WORK. 5 roof leaks.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting Lumio every way possible with no contact back regarding my roof leaking from the Solar Install. I have had 2 roofers come out to assess with the same outcome of the installed brackets were screwed into vents which are not meant for support causing them to lift and allow water to flow into the attic and now has started leaking into the home damaging the ceiling. I need someone to contact me to start a warranty repair asap before black mold and other damages happen.

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several problems, the largest of which requires getting a human on the phone to explain when I will receive services after paying over $7000. I started the process of getting our solar panels removed and put back on b/c we need a new roof. On 8/28/24, we filled out the R & R form to begin the process. We waited for the invoice to come and we paid 70% down payment of $7262.50 on 10/2/24. According to the form, we would be contacted between 30-45 days after payment to schedule removal so we can get the roof we need. It's 11/18/24, now well past the 45 days. I've called and left messages approximately 10 times, but the same recording always plays. "We're sorry we can't take your call right now, please leave a message." which I do. No one has called me back, but they definitely took, or rather should I say, stole our money. Our next step would be to seek legal action. I'm not sure if this company is even still in business and would like an update.