Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,865 total complaints in the last 3 years.
560 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was taking a red eye flight on June 6,2025. Upon my take off, I felt a dripping on my shoulder, when suddenly droves of orange juice and liquid began to fall over me and my husband. The attendant was unable to help or assist as this was happening during take off. It turn out the flight attendant stored the liquid in the overhead compartment which later opened and spilt on us. The rest of the flight, we were soaked sticky and uncomfortable. The airline was not remorseful and offered no resolution for a refund. They charged over 200$ per person to upgrade our seats. They also said that we can choose our seats upon purchase, but when choosing the seats did not give any free options and instead only had premium seats options for selections that came with an additional cost outside of the base ticket price. This was very misleading.
Business Response
Date: 06/10/2025
Hello,??

Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.?

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?***********************************??

Kind regards,??

JetBlue
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Left stranded in another city by this airline with my minor child. • Flight 819 Jetblue Airways from JFK to ATL, scheduled to depart at 4:57 PM on 5/2/2025 On 5/2/2025 my plane was delayed with another airline due to mechanical issues. The flight departed Iceland in the PM instead of the AM. upon notification from the Airline that we would not make it into JFK at the scheduled arrival I call Jetblue and I advise the representative that my flight was delayed and that we would not make our connecting flight due to this significant delay. The representative checked my ticket and advised me that because we did not book the entire trip with Jetblue that they could not coordinate with the other airline and that if I cancel my ticket I would be charged a fee because I booked an economy ticket and it was nonrefundable and I could not cancel, I was shocked at this response. We have lost all ability to treat each other as humans; in these instances, there should be exceptions made. the other airline also took no responsibility as I booked another airline for my connecting flight and as far as they saw they brought us to our final destination safely. I am so disappointed in the airline industry. when I arrive in JFK I had to purchase two one-way tickets for my child and I that cost $733 in total. I would like a full refund for the ticket i purchased with Jetblue. Thank you so much in advance for addressing this issue.
Business Response
Date: 06/04/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 06/04/2025

Complaint: ********
I followed the instructions given and I receive an error message, this could be due to the fact that the confirmation number is in the past.
message received by the system: "Oops. We're unable to retrieve your reservation since the confirmation code and last name combination you entered below was not found. Please check that you have provided the correct information and try again."

Sincerely,

****** *******
Business Response
Date: 06/04/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 06/04/2025

Complaint: ********

I was able to communicate with a representative from JetBlue and the outcome was the same. JetBlue stance is they are not responsible in regards to the outcome of the events.
I feel that if I was a pet I would have been treated fairly, as a human being I feel that society has place a lower value on me than of a pet.

Sincerely,

****** *******
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against JetBlue for their failure to provide services I paid for and their refusal to take accountability for their error. On April 1, 2025, my wife and I booked a flight and resort package to Punta Cana, DR (for travel from May 30, 2025, to June 3, 2025) through Cheap Caribbean. We selected JetBlue as our airline and specifically paid a higher price to select our seats together at the time of booking. Just before our trip, on May 28, 2025, we discovered that our seats had not been confirmed by JetBlue. When I called customer service to resolve the issue, they blamed me for using a third-party booking site and refused to help without me paying additional fees. To ensure my wife and I could sit together on the flight to Punta Cana, I was forced to pay an extra $57 for seats. Even after paying this, we were not seated together on our return flight to New York today, June 3rd, where I was seated nine rows behind my wife. We paid for a "Blue" fare, the primary benefit of which is advance seat selection. JetBlue failed to provide this service, yet they kept our money and forced us to pay more to partially fix their mistake. This is an unacceptable and exploitative business practice. I am seeking a refund for the price difference between the "Blue" fare we paid for and the "Blue Basic" service we actually received, as we were denied our right to select our seats. I am also requesting a refund of the additional $57 fee I was unfairly charged to select seats a second time. I expect JetBlue to take responsibility for their booking error and compensate me for the services I paid for but did not receive.
Business Response
Date: 06/04/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/9/24 one month short of my 80th birthday I was traveling alone to Costa Rica for a Road Scholar trip .My JetBlue flight departed 1 hr 38 min late. I missed my connection in Florida and was given the option to fly to JFK to board a flight that would get me to my destination. I was given 2 boarding passes and departed for JFK. At JFK I was denied boarding because the paperwork I was given was incorrect .I spoke to a JetBlue agent, St Clair Blackman, who ticketed me back to Fort Lauderdale with a food voucher and the assurance that he had emailed an agent there to have a hotel and food voucher waiting for me because there was not a flight until the next day. When I arrived in Fort Lauderdale at approximately 11:45pm there was no agent in the airport. I spent the night alone in the airport. When I filed a complaint with them I was rewarded with a $50 voucher to fly Jetblue within the next 6 months. I feel they owe me an apology and a cash refund for my ticket.
Business Response
Date: 06/03/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Jetblue Airlines,I am writing to request a document from Jetblue regarding reservation ******. My flight B6 1386 on 5/28/2025 was cancelled. I called and emailed Jetblue a few times to request reasons of this cancellation so I can claim my travel insurance. However, I haven't received it till now after a long wait.
Business Response
Date: 05/31/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *******************************************************;

Kind regards,

JetBlue
Initial Complaint
Date:05/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been emailing with Jetblue for a few months on a tile credit issue. A case was raised Case: 706830 but we have not reached a resolution. According to the tile policy stated on their current website: *************************************** and copied and pasted below, tiles from the end of December will post in January. My hotel rooms were booked through Jetblue under the confirmations below, each earning 14 tiles. The original end of trip was Dec 28th, and one reservation was extended to Dec 31st. They have refused to credit my account with the earned tiles as stated in their policy, Your hotel booking confirmation. #************* Your hotel booking confirmation. #************* Tile Talk Qualifying JetBlue credit card transactions in 2024 count toward 2024 (no matter when your billing cycle closes) and transactions in 2025 count toward 2025. Tiles earned for 2024 from transactions in December will be credited and posted to your account by mid- to late-January. Tiles from qualifying travel spend will only be credited after travel is completed, not after booking.
Business Response
Date: 05/26/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 05/26/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

**** *********
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Flight on Friday May 16th from NYC, JFK Airport to Nashville Tennessee. Takeoff was supposed to be 11:13AM. Due to mechanical problems, as well as pilots timing out, we did not take off until 3:17pm. That was over 4 hours of sitting at the gate/runway. I called to complain and the person on the phone claims the delay was no more than 3 hours and will not give me credit, partial refund or anything. Over 4 hours
Business Response
Date: 05/23/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 05/23/2025

Complaint: ********

I am rejecting this response because: I did contact JetBlue and they said that it was 3 hours and they will not compensate me. That is incorrect since the flight was supposed to depart at 11:15 and departed at 3:17.

Sincerely,

*** ********
Business Response
Date: 05/23/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 05/28/2025

Complaint: ********

I am rejecting this response because: This is the same canned response from my last message. They clearly won't take action and copy and paste the same message for each of their responses. This is unnacceptable.

Sincerely,

*** ********
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
am writing to formally express my serious concerns and disappointment regarding the handling of Flight 1173 from *** to ********* on May 16. My travel experience with JetBlue on this occasion was extremely frustrating and disruptive.We boarded the plane at approximately 10:40 AM and remained on board for over two hours due to unexplained delays. They then informed us that there were mechanical issues which required us to head back to the gate. We then needed to have the aircraft refueled before we could proceed again causing more delays. During this entire time, passengers were required to remain onboard the aircraft with no access to refreshments. They did not offer any snacks or refreshments until we had been on the plane for more than 2.5 hours, which falls far below reasonable standards of customer care. Eventually, passengers were briefly allowed to stand on the walkway outside the aircraft door, an uncomfortable and disorganized arrangement. .To make matters worse, we were then informed that the flight could not continue until a new set of pilots arrived. Even more than four hours after the scheduled departure time, we had still not taken off.This flight was part of a planned bachelor party weekend in ********* with scheduled reservations and paid events. Due to the significant delay and eventual disruption, we missed several non-refundable activities a situation that caused both financial loss and considerable disappointment.Given the extended delay, including the mechanical issues, refueling, crew changes, poor communication, lack of basic amenities, being confined onboard, and the impact on our plans, I am requesting a full refund for this flight and appropriate compensation for the inconvenience and expenses incurred as a result of JetBlues mishandling.
Business Response
Date: 05/23/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *************************************************.

Kind regards,

JetBlue
Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This happened on: I was charged 2 times for a checked bag fee that is free. It was only one bag anyway. I should have been free but they charged me 2 times. 5/5 - $45.00 5/5 -$45.00 Total $90.00 They are saying that it is not there issue that we ended up charged twice for a transaction that they said is free. They charged me twice for a bag fee that is free as per there policy. JetBlue is saying they can't fix it it's to late that we should have said something on the day it happened at the airport.
Business Response
Date: 05/21/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dates traveled: 5/9/2025 to 5/13/25 Flight #**** & Flight ****- Confirmation Code ****** I am writing to formally lodge a complaint regarding my recent flight #**** from NYC to PBI. I received an email cancelling my return and it was rescheduled for the day after our original scheduled return date.. This was not convenient as my husband and I had to return to work on 5/14. After speaking to an agent to change my flight back to 5/13, not only did the new take off time interfere with my afternoon plans before my original evening flight, but the airport was also changed from LGA to JFK which cost us an additional $70.00 for the taxi. According to a few emails and notifications on the evening of 5/9, our flight time was changed a few times from delayed and back to the original time then delayed about 40 minutes. We proceeded to the airport and arrived at LGA at 7:00pm unsure of the different changes at different times so we would be prepared and board the flight. Once at the airport, our flight was delayed due to an unassigned Pilot and we were delayed until 12:30am and we did not arrive at PBI airport until 3:30am. Not only did we spend 4 1/2 hours at LGA, but we also spent another 3 hours at PBI waiting for the rental car office to open at 7am. We spent that time sleeping on and off one of the chairs in the seating area. We arrived at the hotel room around 8:30am and slept most of the day due to the exhausting trip. We were left with only 2 days out of the 4 days planned. This situation caused us significant inconvenience as per the above explanation and various added expenses that we did not plan on. I am requesting appropriate compensation for this inconvenience. I hope you take this complaint seriously as my days off are valuable and this is not repeated to me or future passengers.
Business Response
Date: 05/19/2025
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *********************************s.

Kind regards,

JetBlue

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

JetBlue Airways Corporation is NOT a BBB Accredited Business.