Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,915 total complaints in the last 3 years.
586 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2024
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My baggage wasn't delivered. I was told to buy necessary items. Instead of reimbursing me they offer an increase in the amount but as travel credit. I accepted. 1. I had multiple problems logging in to the account to use the credit. 2. I didn't know then that there would be an expiration to the funds. I have booked multiple tickets since but haven't been able to use the credit cause I didn't have access to it. I reached out again today, and was told that the credit was in a different account, but it had expired. I would like to get the money back (I don't mind if it's cash reimbursement, or Jetblue credit) Thank you
Business Response
Date: 11/20/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/20/2024

Complaint: ********

I am rejecting this response because:
Thank you for your response.
I tried contacting customer service before reaching out to BBB, but was told too bad and they cant help me.
If there is a direct contact to someone i can reach out to, I would be happy to.
Thank you

Sincerely,

****** ************
Business Response
Date: 11/20/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 10th JetBlue cancelled our flight from NY to Orlando with a connecting flight from Orlando to Ponce Puerto Rico without any consent or prior notification. We arrived at the airport for our delayed flight (which was the only notification I received) and waited to board our flight Gate 4, flight *** only to be told that we were there on the wrong day. I pulled up my booking information and attempted to show the ticket agent for who left little room for me to communicate. The rude ticket agent snatched my phone and walked to another computer and repeated the same thing. They refused to help any further, so we walked to another gate to receive assistance from a different ticket agent named Iyana. She took the time to investigate and disclosed that because my flight was delayed they cancelled and rebooked me for the following day to avoid us being stranded in Orlando and missing our connecting flight. However, I was never notified, and we were now stranded in NYC instead of our home state of Florida. I had to book an emergency hotel for the night, a flight back home and incurred transportation expenses to and from JFK due to this inconvenience. According to JetBlue’s customer service plan when they cancel your flight without notification you are entitled to compensation for the expenses we accrued, however they are refusing to honor their customer service guarantee. Iyana told me I was able to get reimbursed for all my expenses due to their customer service plan and policies. We were to wait for an email to submit our receipts, I’ve reached out several times to no avail. I've added the link which covers their customer service plan. ****************************************************************
Business Response
Date: 11/19/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/20/2024

Complaint: ********

I am rejecting this response because: this method does not produce the results I deserve.

Sincerely,

**** ****
Business Response
Date: 11/20/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Initial Complaint
Date:11/16/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14th, 2024, starting around 6:00 AM, JetBlue flight *** from SYR to JFK began getting delayed due to "mechanical issues", which were revealed by the pilot upon boarding around 10:45 AM to be computer issues starting up the plane. After delays, the updated departure time upon boarding was 11:10 AM, and an alternate flight from SYR to JFK was scheduled to depart at 11:20 AM. This alternate flight was pushed out of the gate first, ahead of our 11:10 AM flight which was further delayed for unknown additional reasons, and upon sitting on the plane for an additional hour until approximately 12:00 PM, we the passengers were then notified our plane had been idling for so long that it needed to be refueled to meet FAA requirements, to which the Syracuse Airport was responsible and a fuel truck was called. At approximately 12:20 PM, the fuel truck had not yet arrived, and my second flight of the day from JFK to MBJ for a wedding/vacation had already begun boarding and I was past guaranteed to miss it. Using common sense, I exited the plane and proceeded to the JetBlue gate where the gate attendant informed me that I would be receiving flight credit and could follow up with support on anything else. On November 15th, 2024, at 12:56 PM, I called the JetBlue support number available in their app, and after talking and waiting on the phone for 23 minutes, I was told by my phone support agent Joy that I would only be refunded my SYR to JFK flight, and because I did not take that flight and strand myself in JFK for that day, I would not be eligible for refunds for my JFK to MBJ and return flights. I am seeking additional refunds totaling $854.66 USD for my JFK to MBJ and return flights, plus my share (1/3) of the hotel reservation I should have been present for if not for the egregious number of delays in SYR that kept me from making my subsequent flight and trip to MBJ.
Business Response
Date: 11/17/2024
Hello,
Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.
Kind regards,
JetBlue

Customer Answer
Date: 11/17/2024

Complaint: ********

I am rejecting this response because: I used the chat service on the JetBlue website at ********************************** on November 15th, 2024, and was prematurely cutoff when trying to resolve the issue over chat, and then upon calling into your support phone number moments later, made available through your app, the customer support presentative I connected with, Joy, stated after 23 minutes of explaining my story and waiting on the phone that the only refund I would receive would be for the SYR to JFK flight and no consequential flights because I did not displace myself to JFK from SYR, because I knew with guarantee that I would miss my next flight from JFK to MBJ because of the extended delays and issues in SYR. So I have contacted you as you directed, and you did not provide a reasonable solution because I used common sense to prevent displacing myself half a state away in JFK for no good or logical reason.

Sincerely,

***** *****
Business Response
Date: 11/18/2024
Hello,
Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.
Kind regards,
JetBlue
Initial Complaint
Date:11/15/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/8/24 was my original JetBlue flight #**** from JFK to SJU. It was delayed until 2:00PM. I could not travel at that time because the arrival time would be past the time for any connecting flights to EIS for the day. Due to this delay, JetBlue changed me to flight #*** on 11/9 from JFK to SJU. If not, I would have to book a hotel in SJU. I had to buy another flight from SJU to EIS because Inter Caribbean airline whom I purchased my flight from SJU to EIS for 11/8 didn't have any flights for 11/9 to accommodate my new travel changes for 11/9/24 in SJU. I had to buy a new ticket from SJU to EIS with Caribbean airlines flight #*****. I also spent an extra $100+ on getting to and from JFK on 11/8 and 11/9 for the inconvenience caused by JetBlue. I traveled on 11/9/24 with a duffle bag and carryon. As I was boarding the plane, I made it midway to my seat. There were plenty of overhead spaces available. The flight attendant said the duffle bag would be better overhead and said he would gate check my carryon pulley. I told him I'd rather not but he insisted. Flight # ***from JFK to SJU on 11/9/24 left an hour late. Upon my arrival to SJU, I had less than an hour to make flight #*****. I asked as soon as I exited the plane for my bag. I showed them the tag. They explained it was at the baggage claim. There was no time to get to my bag and make the flight. JetBlue advised going to Terminal D for flight#***** from Terminal A where flight #*** arrived. Make a claim with Caribbean airlines upon arrival in EIS. As I arrived to my gate, they were already lining up to proceed on the tarmac to the external boarding procedure. I also informed them of the issue and the advice of JetBlue personnel. As of last check at the EIS airport on 11/14/24 on or around 3:30PM, I still have no bag. I need my bag and compensation for the inconvenience of not having my belongings an added costs from delayed flights.
Business Response
Date: 11/15/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/15/2024

Complaint: ********

I am rejecting this response because:
I have contacted JetBlue via their direct contact submission form.on their website. I do not have my bags. I have been inconvenienced for a week. Its ridiculous. Two flight delays and an arrival with no bag. The bag could have been sent with a partner airline or the employee could have just left me with my bag. I still dont have my bag.

Sincerely,

******* *****
Business Response
Date: 11/18/2024
Hello,
Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.
If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.
Kind regards,
JetBlue
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight on Jet Blue on September 23rd and got a confirmation ******. I went to look for my flight and it was cancelled. I contacted jet blue and they said they cancelled the flight due to a payment issue. I was never notified. They have my cell phone, email address and an app and there was no attempt whatsoever. I contacted jet blue and had to rebook and the price rose from $138.10 and the new price is $268.10. They said there was absolutely nothing they could do and they had no responsibility. I contacted my credit card and they said they did not deny the charge.
Business Response
Date: 11/14/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/14/2024

Complaint: ********

I am rejecting this response because: I contacted the business via chat yesterday 11/14 and they advised there was nothing I could do but rebook which I did. Unfortunately I am not able to attach the chat correspondence. I did ask to be escalated and they said the same thing. My point is that had I been notified that my payment did not go through on 9/23 (I had a confirmation #) I could have rebought the ticket immediately at the same price. Because of their failure to notify via email, phone or app, I had to pay double the price.

Sincerely,

******** ********
Business Response
Date: 11/15/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jet blue changed my seats for my departing flight to seats that were of lesser quality and did not refund the $516. Customer service stated there is nothing they can do but cancel the flight.
Business Response
Date: 11/13/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Customer Answer
Date: 11/13/2024

Complaint: ********

I am rejecting this response because: I reached out to customer service and they were not helpful. They only offered to cancel the flight but then we lose out on our hotel costs.

Sincerely,

******* *****
Business Response
Date: 11/15/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************

Kind regards,

JetBlue
Initial Complaint
Date:11/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on November 6th, 2024 I was traveling from *** to MCO airports and was charged twice for a single bag. At the ticket counter, they told me not to worry, simply call 1800 jetblue for a refund. I followed the agents instructions and their instructions was contrary to their policy. Now the airline refuses to refund my money for the unused bag.
Business Response
Date: 11/12/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *******************************************************;

Kind regards,

JetBlue
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Flight *** from PUJ to JFK was to take off on 10/19/24 at 12:45 pm. It was delayed due to a mechanical difficulties for about 3 1/2 hours and caused us to miss our connecting JET BLUE flight. JET BLUE could not reschedule us until 10/21/24 leaving us stranded in NEW YORK CITY for 2 nights with nor assistance. Jet Blue refuses to refund the unused portion of our flight, reimburse us for taking another flight home, or expenses occurred while being stranded, and unused seat purchases. Ultimately, we found a flight leaving at 6:00 am on 10/20/24 from ISP to BNA for the cost of $1731.92. We took a LYFT to ISP airport that cost $151.64. Issues: 1. Conditions of Flight *** PUJ to JFK - delay requires compensation under contract of carriage, condition of waiting and the flight violate conditions of carriage. Passengers were not given food and water at the two hour mark and due to running out of toilet paper did not have adequate toilet facilities. 2. The delay of Flight *** caused our party to miss our connecting flight which caused us to be stranded in New York City. Jet Blue refuses to refund the equivalent Jet Blue fare for the unused portion of the flight or associated expenses to get home. Our purchase was a package but an equivalent flight (Saturday, JFK to BNA) flight averages at $569 per passenger. 3. I have spent hours dealing with JET blue customer service. We are owed money for seat reimbursement, and LYFT expense. That they said would be reimbursed but haven't. 4. I am repeatedly told to contact "travel agent" for a refund. However, travel agent has paid JETBLUE for tickets. There is nothing on JET BLUE website that states that credit must be issued from third party travel agency. There is more to this part and I am running out of space. Despite their claims they have not refunded the travel agency either. I have contacted the travel agency multiple times.
Business Response
Date: 11/09/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/12/2024

Complaint: ********

I am rejecting this response because:
I have communicated with JETBLUE through all of the avenues suggested in the response. JETBLUE Flight *** had a 4 hour mechanical delay which caused us to miss connecting JETBLUE Flight 2173 and could not reschedule us for two days, leaving us stranded in NEW YORK CITY 2 nights without hotel accommodations. Their representative told us that if we made alternative flight arrangements we would be reimbursed. Up to this point JetBlue will not reimburse us for the flight we missed entirely JETBLUE **** nor the additional flight we purchased to come home instead of being stranded. Throughout our communications JETBLUE continue to state that we do not qualify for delay compensation for the delay of Flight ***. JETBLUE refuses to discuss the conditions on the plane of FLIGHT ***. Also to fully refunded for security passes purchased for seating on Flight 2173, still owed $30. There is an email submitted with the complaint that where it states they will reimburse $75 of the cost of a LYFT. This has not been paid. JETBLUE is basically ghosting us completely on the situation.

Sincerely,

********* ******
Business Response
Date: 11/15/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Initial Complaint
Date:11/08/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 30th 2024 we had a 16 hour flight delay while flying from RDU to Puerto Rico. We incurred a total of $318.78 for expenses between ubers to the hotel at RDU and the prepaid hotel night we missed. Jetblue asked for receipts as well as for some reason a separate PDF showing the expenses a second time. I submitted al that was asked for in the timeframe it was asked. It seemed that they they were unable too review all the documents at once as they constantly either asked for the PDF of the receipts. Eventually they told me I was beyond the allotted tune and cut communication. It seemed like sheer laziness on their part to simply look at everything at once before telling me I didnt submit something.
Business Response
Date: 11/09/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Customer Answer
Date: 11/11/2024

Complaint: ********

I am rejecting this response because:

jerblue didn’t reach out to me and just redirected me to begin again with what I’ve already done in their customer complaint center. They didn’t give what was promised snd need to be held accountable

Sincerely,

**** ********
Business Response
Date: 11/15/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.

Kind regards,

JetBlue
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19 I booked a flight using travel bank credit on Jet Blue. I took a photo of the booking screen and it said I would get a confirmation email, and if I didn't to check my spam folder. I got confirmation of use of my travel bank credit, but didn't realize until later none of my other flight info was confirmed. As my flight approached (for Nov. 6), I checked the app and was shocked to see my flight left at 2:40pm because this conflicts with my work schedule (I never would have booked that time because of that conflict). I knew there was a flight to the same location after 6pm, which I am 99% positive is the flight I initially booked. I went back to look for my original confirmation email and realized I never received it, so I had no record of my original flight times anywhere. I checked for records of any changes on my account, and the app said there had been changes to my flight and my seat might have changed. The app didn't specify what the changes were or how they were different from the original. I also selected upgrades for my flight which were not listed anywhere in my emails or account records, so I have no idea if the flight changes kept the upgrades I requested. I called customer service and they reported resending me my original booking email to two different emails, but I never received them. Yet I received verification code emails from Jet Blue as recently as today to log into my true blue account. **************** also said I had originally booked the earlier time and that they didn't email the latest changes because it was only a difference of a few minutes. I am wondering if it is intentional that I am not receiving confirmation emails so that I cannot challenge or push back on my flight change. If I go now to change my flight to the original time I wanted, it will cost me an additional $150. How convenient for them that I have absolutely no records on my accounts with them or my emails of my original booking. WILL NOT fly with them again.
Business Response
Date: 11/05/2024
Hello,

Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. *****), we've reviewed the complaint you've filed through their Online Complaint System.

If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at *******************************************************;

Kind regards,

JetBlue

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JetBlue Airways Corporation is NOT a BBB Accredited Business.