At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 8281 Greensboro Dr Ste 100, Mclean, VA 22102-5213
- BBB File Opened:
- 1/21/2005
- Years in Business:
- 24
- Business Started:
- 4/1/2000
- Business Incorporated:
- 10/1/2003
- Accredited Since:
- 1/5/2005
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Jason Dacosta, Vice President
- Mr. Tyler Mattson, Customer Care Manager
- Contact Information
Principal
- Mr. Jason Dacosta, Vice President
Customer Contact
- Mr. Tyler Mattson, Customer Care Manager
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William M
07/08/2024
![](https://m.bbb.org/prod/ProfileImages/6cca6b12-47be-47e4-862b-ee15b9c56d6e.png?tx=w_46)
Alarm.com Inc Response
07/15/2024
We are sorry we were not able to provide the assistance you sought when you contacted us recently. We will gladly assist with your app or website but our knowledge about your specific installation or billing on your account with your security company will be limited. Alarm.com is a software company that provides security companies with an app and website they can offer to their customers for connected home and security devices. Since ******************** does not install systems or bill customers for the services provided through their security company, we need to refer inquiries on those topics to the installing security company.
We expect Alarm.com service providers to provide a good experience and accurate information to their customers. If you have any difficulty reaching the appropriate party at your security provider to resolve your concerns, please contact us at ************** or ************** and we will be glad to assist.
Best Regards,
*************************
Support Manager
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
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