Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been bamboozled by this company and I'm so disappointed I just found out my service has been canceled and my home is not being monitored they promised all these devices and not I have nothing and I was already with a service and I need my *** equipment reinstated
Business response
06/09/2023
Hello ********,
Thank you for alerting Alarm.com to the behavior or the sales representative who came to your home. We understand your frustration and we want to assure you these contacts are not coming from Alarm.com. We are a technology service provider staffed primarily by engineers that provides a software-as-a-service platform used by companies in the security and home automation industry. Alarm.com does not sell any of our products or services directly to the public. Instead, we sell to businesses that resell our products to consumers. These businesses are independent companies and not affiliated with Alarm.com.
We would appreciate any information you have on the company contacting you because they are not permitted to use the Alarm.com name, logo, or website without Alarm.coms approval.
Best Regards,
*************************
Support Manager
Alarm.comInitial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone named *** called me *************) claiming to be from Alarm.com saying that they manufacture my *** system and it requires update from 3g to 5g. She setup an appointment for a tech to come out and 2 young men came out in an un-marked ********** (Texas license plate ********) and it turned out to be a sales visit to try and get me to buy new equipment. They asked me to provide my wifi password, my verbal *** password and my signature. They asked about all of the devices in my house and listed them out and told me that my panel will not work unless I upgrade it through them. I later called *** and they confirmed that this did not sound legitimate and my panel is a 4g panel not requiring update. I called ***** (one of the boys who came into my house ###-###-####) and asked him to cancel the order. He begrudgingly said he would, but I have no way of knowing whether he did or whether they were scammers or not. If they were in fact from alarm.com, this is a very shady business practice to trick people into thinking they require an update to a crucial security system only for it to be a sales visit. I feel very violated and wonder if they were casing my house for a robbery later. I would very much like someone from alarm.com to contact me and validate whether they were actually from alarm.com or not.Business response
04/06/2023
Hello *****,
Thank you for alerting us to the marketing call you received from a sales representative claiming to be from Alarm.com. We attempted to call you last week to discuss but were unfortunately unable to reach you.
We understand your frustration and we want to assure you these communications did not come from Alarm.com. Alarm.com is a technology company staffed primarily by engineers. We provide a software-as-a-service platform used by companies in the security and home automation industry. Alarm.com does not sell any of its products or services directly to consumers, nor does it conduct telemarketing of any kind. Instead, Alarm.com sells exclusively to security service providers that, in turn, sell our products to consumers. It is important to note that security service providers that sell our products are independent companies and are not affiliates or authorized agents of Alarm.com.
We take these complaints very seriously and have a strong interest in protecting against the unlawful use of Alarm.coms name and brand. We would appreciate your cooperation in providing us with any information you have about the company contacting you so that we can look into this matter further.
Best Regards,
*************************
Manager,Channel Support
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
6 complaints closed in the last 12 months.