18 Customer Reviews
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Review from William M
1 star07/08/2024
Would not recommend the service. They aren't very helpful and tell you that you need to get in contact with the local provider who installed the device. If you have an issue with the devices, or billing you will likely have to call 2-3 phone numbers and then be transferred to different departments. It's a headache and there are better/easier companies to use. Also be careful of any service agreement you sign. Their sales reps have poor ethics and don't have any issue lying.
Alarm.com Inc Response
07/15/2024
Hello *******,
We are sorry we were not able to provide the assistance you sought when you contacted us recently. We will gladly assist with your app or website but our knowledge about your specific installation or billing on your account with your security company will be limited. Alarm.com is a software company that provides security companies with an app and website they can offer to their customers for connected home and security devices. Since ******************** does not install systems or bill customers for the services provided through their security company, we need to refer inquiries on those topics to the installing security company.
We expect Alarm.com service providers to provide a good experience and accurate information to their customers. If you have any difficulty reaching the appropriate party at your security provider to resolve your concerns, please contact us at ************** or ************** and we will be glad to assist.
Best Regards,
*************************
Support ManagerReview from Elissa A
1 star06/17/2024
Had a Alarm.com Video Doorbell installed in April 2024. Occasionally, cannot connect to the doorbell through our alarm app. Called our alarm company that installed it. They said there was no warranty on the doorbell, but they would be happy to come out to check and bill us for it. ??Alarm.com Inc Response
07/09/2024
Hello ******,
Thank you for leaving a review to make us aware of your concern regarding video recording. We are sorry to hear your camera has inconsistent video. There are a handful of factors related to your home network that can impact your cameras operation. We would be to review these with you. Since troubleshooting of this nature is best accomplished by a call, we recommend calling our support team at ************. We look forward to hearing from you.Best Regards,
*************************
Support Manager
Review from Steven E
1 star05/15/2024
Deceptive! all companies that manage thier systems, Vector, Brinks, Guardian Protection and H and S tech group attempt to up sale when not needed. Each company attempts to replace equipment when not required and the monitoring verifies greatly. I was paying $39. per month for service. Service cost shot up to $79 with a 3 year contract. Prior to I was month to month. If I can't find something reasonable then I am going to simplisafe or similarAlarm.com Inc Response
05/23/2024
Hello ******,
Thank you for reaching out. It is good to hear you already have Alarm.com equipment and hope to use it again. We are sorry you have had difficulty finding a provider that meets your needs, but we are confident we can help.
Alarm.com service providers are independent businesses that provide Alarm.com to their customers as one of many services, such as installation, maintenance, and central station monitoring. Each provider sets pricing independently to match the services they provide.
We would be happy to help you find a provider that meets your specific needs. Please call ************** and select the prompts for a new customer or email ************** requesting information on finding a new provider. Since it seems you are interested in using a Do-it-yourself service, please make sure to note that when you contact us as Alarm.com works with some Do-it-yourself providers that *** be a good fit for you.
Best Regards,
*************************
Support ManagerReview from John S
1 star05/12/2024
Moved in in June 2023. Had the system installed and everything worked until Oct. Then the doorbell camera would not connect. I tried everything. I called Alarm.com and they tried everything. Said that the doorbell was probably defective, but it was out of warranty. After much discussion they said that they would replace the doorbell for free. BUT it would be an $80 service call. I sad to just send me the doorbell and I would replace it (it is one screw) they said no they needed the service call. What good is a doorbell camera if the camera doesn't work. The best thing is that they are installing these systems in the new development (still building) and yet no one can stop by and install the doorbell. It must be a separate call. More money.Alarm.com Inc Response
05/22/2024
Hello ****,
Thank you for reaching out to Alarm.com. We are sorry to hear the doorbell installed at your new home is not working as expected, but we are here to help.
Alarm.com does not have technicians who install systems; we sell our technology and equipment to security companies that install the devices in their customers homes. This means that we will not be able to send one of our employees to your home to fix your doorbell, but we are glad to work with your security company on your behalf.
Please send us an email with the with the subject BBB Review so we can work with you to identify your service provider and assist in finding a resolution.
Best Regards,
*************************
Support ManagerReview from Dr.Manmohan B
1 star05/09/2024
Their services are worst . They come once a year generate *******************. They say that they have customer back up. None is there.They only **** up money and provide no services.I advise find a reputed agency who provides professional services. Here is one man showAlarm.com Inc Response
05/16/2024
Hello ****************,
Thank you for reaching out to Alarm.com. We are very sorry to hear you are not receiving the services you expected. As a technology company, we do not have technicians we can send to your home to make repairs,but we would be happy to work with you and your security company to help you get the repairs you need.
Please contact us by email at ************** or by phone at ************ and we will be glad to assist.
Best Regards,
*************************
Support ManagerReview from Jim D
1 star04/17/2024
No interest or **ntroll over their service provider. I have been asking for a certificate of enrolment for my homeowners ins ** for several days. Can't or won't provide meaningful assistance. I will soon stop using Alarm.com soon.Alarm.com Inc Response
04/23/2024
Hello *****,
We are sorry to hear that your service provider could not provide the requested certificate. We would be glad to assist you with your request.
The security companies who provide Alarm.com services to their customers are separate business, so Alarm.com does not have direct control over them. However, we are happy to work with your provider on your behalf to help address your concerns.
Please contact us by email at ************** or by phone at ************ and we will be glad to assist.
Best Regards,
*************************
Support ManagerReview from Amador R
1 star03/11/2024
No good, stay away from this company they will lie to youAlarm.com Inc Response
04/17/2024
Hello **********************,I am deeply sorry to read your report that you were lied to about your security system, and I would like to assist with resolving your concerns. I reviewed your calls and correspondence with Alarm.com but could not find any recent contacts or instances of dishonesty. Our last correspondence was three years ago when you contacted us for technical support with your doorbell. If you would like additional technical support assistance with Alarm.com devices or your app, please contact us at ************** or **************.If you are referring to a conversation you had with the service provider who provides you with Alarm.com access in addition to monitoring and maintaining your home security system, we are unfamiliar with the details of that discussion. However, we would be happy to contact them on your behalf to help you receive assistance. Please contact us at ************** or ************** if you wish to discuss further.We look forward to hearing from you.Best Regards,************************* Support ManagerReview from Jazmine B
1 star03/05/2024
TERRIBLE. They are expensive and subpar. They make you pay when their own cameras don’t work. Wouldn’t give our money back after camera was down for more than a week. Would never recommend them to anyone. Been with them for over 3 years because we were locked into a contract..Alarm.com Inc Response
04/18/2024
Hello *******,We are so sorry to hear the price point of your direct service provider (the company who installed and services your system) is not ideal. We are also sorry to hear of the experience you had with your direct service provider regarding your cameras. We know how important your home security system is and understand it would be frustrating for it to not operate as expected.Regarding difficulty with the equipment in your system, we would like to work as a liaison with you and your provider to assist in resolution of any issues.Please contact us at ************** with any account information such as the email, phone, and name on the account, and we may assist you in getting in contact with your provider.Best,The Alarm.com TeamReview from Alexander B
1 star12/29/2023
Where do I start Alarm.com came off started as a pretty decent system but I would say after about 6 month or so services or things that were available and that I was still paying for started not working. The call station if your alarm was activated that would notify you i would sometimes not receive a call or I would receive a call 30 or 40 mins after the alarm was first activated. I called and spoke to an gentleman in IT I believe it’s one guy he’s very friendly but some of the issues I was having couldn’t get fixed and then removing thermostats when I switch seemed to be impossible even though I was hold it would be done and then i would have to deal with random alerts that was annoying. Over all I feel this company trying to keep up with the demand but isn’t able to and when you go to cancel they make it difficult even after talking to them over the phone multiple times about an email that was never sent to cancel and I call back with no luck. It’s like they want to squeeze every single penny from you before letting going even after issuing with the service and equipment. I wish I knew what I know now about this company and I say skip over them and go to a better well known company or even a ring or different self service brand.Review from Allen W
1 star12/26/2023
This was a disappointing, drawn out affair to start up Alrarm.com equipment on a home that I bought with existing equipment. I opted to remove the Ring Doorbell camera and replace it with a VDB700 supplied and installed by Alarm.com. While waiting for the install the kitchen door sensor gave me a trouble fault. The monitoring service called with a tamper alarm when I opened the sensor to check the battery. The installer had given the monitoring company my code and it was input improperly so I had issues with the monitoring company not accepting it and giving me a warning that they were not going to call the police ???? If they wouldn't accept the code why not? The install was rescheduled 3 times before being installed. Alarm.com is aware of an issue with existing doorbell transformers not supplying enough power yet they did not check the transformer and did not inform me of the potential problem and fix if it should occur. It did occur 30 hours in to the operation of the device. I found that instructions for the same task varied between the unit and the website. I affected the fix myself and it is now working. Poor documentation, poor service. Not a good experience.
Customer Review Rating
1.11/5stars
Average of 18 Customer Reviews
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