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Business Profile

Agricultural Services

USA Fleet Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Agricultural Services.

Complaints

This profile includes complaints for USA Fleet Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Fleet Supply has 2 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on 3/17 Says order is shipping 2 days later Haven't received product and get no response to inquiry's Checked reviews online and on your site and this has happened to 100s of customers

    • Initial Complaint

      Date:01/09/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 29th, 2024, I placed an order on ************************** for some items for my workplace. The website advertised free shipping for orders of $150. My order was $163 but it still charged separately for *********** financial **** flagged the transaction on my corporate card as high risk due to a lack of security on the transaction system used. I received an e-mail the following day stating it had been updated in status. I had yet to receive any product or update as of the beginning of December, so I sent an email to the only way to contact the company, their email address. It immediately kicked back saying delivery was unsuccessful to a forwarding *** email address. I have scoured their website and I cannot locate a phone number, and their mailing address for correspondence is a PO Box rather than an actual physical location.

    • Initial Complaint

      Date:12/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order and paid for it and never received the products. When I reached out to them they claimed one of two items ordered was on backorder but they would ship what was in stock. We still have not received anything for the $202.16 charged to our company card 10/30/2024. See order info below: USA Fleet Supply Hello *** ******* Thank you for your order! Your order has been received and is now processing. You will receive an Order Status Update email update when your is ready to ship. Please let us know if we can be of any other assistance in the meantime. We are committed to fulfilling your trucking, warehouse and shipping supply needs. Your satisfaction is our ************ can check the status of your order at any time by clicking here Order ******** Company Name:Yankocy Wholesle Building Materials IncCompany Name:Yankocy ******************************* Billing Address:*** ******* ********************************************************************************************************************************************* Shipping Address:*** ******* ********************************************************************************************************************************************* Phone:**********Phone:********** Email:************************** Method:UPS Ground Customer certifies shipping is to a commercial location.Loyalty Points:20216 DetailsNameUnit PriceQuantityTotal 27328Detailed Drivers Vehicle Inspection Report, Straight Truck, Book Format$6.2420$124.80 685Detailed Driver's Vehicle Inspection Report 2-Ply Carbon$4.4020$88.00 Sub Total:$212.80 Discounts:$10.64 Grand Total:$202.16 Thank you for your business!The ************* ***************************, LLC Everything Trucking and more!****************************** For all other inquiries, please feel free to contact ****************

      Customer Answer

      Date: 01/17/2025

      Complaint ID: ******** has NOT been resolved and there's nothing for me to click on the current correspondence to acknowledge no response from the business.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts on 23 Nov 24 and paid for 2 day shipping. I never received the parts. I orderd again on 3 Dec 24 and paid for 2 day shipping. I never received the parts. I was charged for the merchandise both times.

      Customer Answer

      Date: 12/30/2024

      I have received refunds from the attempted transactions.

       
      THIS IS A SCAM COMPANY.  They claim to have shipped both orders and gave bogus order tracking numbers.


      Shut them down and nail their scam a**** to the wall.

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      USA Fleet Supply offered 2-day shipping on their products. I ordered on Oct 30 and they shipped on Nov 13. I did receive the merchandise and it was a decent price but the shipping was 2 WEEKS not 2 days. Really bad. Will never use them again.

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      email 6/28/2023 ordered ******. email 8/6/23 inquired about order shows on website shipping; nothing has arrived. Told back order with manufacturing. email 12/11/23 told the same as last email. email 12/27/23 states shipped. Email 5/20/24 no items received; request refund. Email 6/25/24 no refund. Email 6/27/24 states refund issued from Vendor. Contacted ******************* no refund on statement. Email 10/21/24 asking Vendor for refund. Email 10/22/24 Vendor states contact my *******************.

      Customer Answer

      Date: 11/27/2024

      The Vendor has not resolved the issue. 

    • Initial Complaint

      Date:11/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Place an order for two antenna mounts on October 31st 2024. After a few days the order went from packaging in shipping. After a few days again I emailed their customer service, received a response saying that they had ordered the brackets weeks prior, still haven't received them, and they would expedite the shipping once they received them. Since then all phone calls and email inquiries have gone unanswered. It is apparent this company is nothing but a scam and just out to take your money. Multiple other suppliers offer the same brackets and have multiple of the bracket in stock. Again this company is nothing but a scam. Would not recommend doing business with

    • Initial Complaint

      Date:09/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order no *****. Never delivered. I asked for a refund through email on3 separate occasions. Original order was placed on approx. 7-9-2024. Thee amount was $ *****.

    • Initial Complaint

      Date:09/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $18.93 for some red security tape saying "HIGH VOLTAGE," on October 27th of last year. I never received an email confirmation of transaction nor did I receive the item. I have tried to contact them via phone and their website portal, and no one has ever gotten back to me. Apparently they are thieves with a scam website. We really wanted this tape for our business, so I didn't file a dispute with **************** in an appropriate amount of time, so I was not refunded.

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase on 8/14/2924 Was told my items would arrive 3 to 5 days.That hasn't happened.Wrote in to them and replied with a different arrival date.Items still haven't arrived.Wrote in to them 2 more times.No response back.Telephone number for this company is useless.No human ever picks up the phone.If I don't get my items by 8/28/2024 which is tomorrow I'll head to the bank and do a STOP PAYMENT.far as I'm concerned whoever is hosting their website is as guilty as they are because they are hosting a company who is scamming people. Feds should step in and do something quick before more people get scammed and loose their money.

    USA Fleet Supply is NOT a BBB Accredited Business.

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