Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered two pallets of hardwood from ***** Hardwoods for delivery. The company was TForce. Their driver showed up today 4/8/2025 and refused to deliver the load onto my property because I have a gravel driveway. He refused to back into the driveway up to a concrete pad as well. Other companies have been able to manage to deliver using a pallet jack to the end of the driveway and have been able to back up a truck. The driver wanted to either leave in in the roadway or have me go to their dock to pick it up. I do not have a vehicle to carry that from their dock hence the delivery. Since they were unwilling to deliver, I would like a refund of the $231.39 I paid for shipping and delivery.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention. We are sorry our driver was unable to make this delivery. Drivers use their judgement as to the safety of deliveries. Many do not want to get stuck or damage property.  You would need to contact the shipper for the refund on the shipping and delivery as those funds were not made to TForce Freight by you. We can only process a refund to the payor, this bill is prepaid to shipper.  We are sorry for the inconvenience this situation has caused you. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: March 18, 2025 March 19, 2025 Amount of Transaction: $604.47 The Business, TForce Freight, agreed to transport my freight shipment (Truck Fire Skid) to a emergency department in *******, ********. Upon the freight being delivered, it did not have any of the packaging materials or protective materials it was shipped with, it was not even delivered on the pallet it was shipped on. Since TForce Freight removed the protective materials, there was thousands of dollars of damage to the product during transportation. The damage was noted on the delivery receipt with the truck driver. We have documentation of all of this. TForce Freight has not tried to resolve this and they have not made any effort to make this right. I just hate that a *************** in ******** bought a new fire skid from us and it left here in perfect condition but TForce destroyed it during shipment but will not make it right. The fire department bought a new product, we built and shipped a new product, and TForce ruined it. Damage estimates are in the $3,000-$4,600 range.

  Business Response

  Date: 04/09/2025

  Thank you bringing this to our attention. After review, there was no evidence substantiating carrier liability for the claim submitted for pro-438765504.  TForce Freight received this freight for transport without adequate packaging to protect it from the normal rigors of transportation. Per our operating 102 tariff item 680, if freight is inadvertently picked up for transport without adequate packaging, then the carrier will hold no liability to any damage that may occur during transport. During transport, orders are loaded with other orders, skidded freight, loose freight, boxes etc.  It is recommended that all machinery be crated to protect it from damage during transport.  We contacted our claims department as they are the experts when processing claims for our company. Any appeal to the declined claim would need to be in writing to that department.  We are sorry for the inconvenience this has caused you and your company. It is our intent to pickup and delivery all orders timely and free of damage. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was supposed to receive a playset I had ordered originally on April 2nd. I received a call that day from ******* saying they would have to deliver it on April 3rd due to equipment issues. I rescheduled my contractor and took the day off work to be there for the delivery. I called in the morning to check on the status of the item and was told it would be there between 1:30-3:30 that day. At 12 noon on 4/3 I received a call saying it couldn't be delivered that day and there was nothing they could do. I already had paid a deposit to have a contractor build the set being reassured it would be delivered. I was told it would definitely be there on 4/4. I called this morning and was told now that it couldn't be delivered because of a "hold" on the delivery and that they couldn't tell me if and when it was going to be delivered. I tried calling back later and nobody answered the phone. I have already lost money on my contractor and have had to reschedule things twice for this delivery and now it seems like it may never come.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this to our attention. Unfortunately, this was not a guaranteed delivery. Appointments were missed due to unforeseen issues with the local facility. We do show this order was delivered 4/7, attached is the *** for your review. We are sorry for the delay in delivery and the inconvenience this has caused.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an almost new commercial ride on vacuum and when it came it had been smashed into and many parts damaged. It was hit hard enough to break the strapping and knock partially off the pallet. Driver noticed the damage and took pictures to submit. I have filed a claim with required documents and a list of damaged parts with cost of repair from a repair facility for slightly over $6,000 along with pictures of all the damaged parts. They have denied the claim and I have now placed 2 calls to them for a return call request to get an answer why they won't pay for the damage they did and nothing.

  Business Response

  Date: 04/09/2025

  Thank you bringing this to our attention.After review, there was no evidence substantiating carrier liability for the claim submitted for pro-460582496.  TForce Freight received this freight for transport without adequate packaging to protect it from the normal rigors of transportation. Per our operating 102 tariff item 680, if freight is inadvertently picked up for transport without adequate packaging, then the carrier will hold no liability to any damage that may occur during transport. (This item was not fully enclosed with parts sticking out of the top of the box with only shrinkwrap on top.  Shrinkwrap is not a form of packaging) During transport, orders are loaded with other orders, skidded freight, loose freight, boxes etc.  It is recommended that all machinery be crated to protect it from damage during transport.  We contacted our claims department as they are the experts when processing claims for our company. Any appeal to the declined claim would need to be in writing to that department.  We are sorry for the inconvenience this has caused you and your company. It is our intent to pickup and delivery all orders timely and free of damage. 
  

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against TForce Freight regarding repeated unauthorized billing attempts against our organization. Despite multiple communications, TForce Freight has failed to address the issue, forcing us to escalate this matter.Our organization has no business relationship with TForce Freight. We have not entered into any current shipping agreements, do not owe any money, and have not authorized any shipments through them. Despite this, we continue to receive invoices for charges that have no connection to our company. Additionally, the entity linked to these shipments, ***********************, is no longer in operation.Furthermore, the listed shipper and consignee on these invoices are not related to our organization in any way. These invoices are entirely fraudulent, and TForce Frieght has been unable to provide any valid documentation proving that our organization authorized these charges. This ongoing issue suggests either gross negligence or deliberate fraudulent billing practices.I am requesting BBB intervention to hold TForce Freight accountable for their actions and ensure the following:Immediate removal of our organization from any billing records related to these unauthorized charges.A formal written acknowledgment from TForce Freight confirming that we are not responsible for these invoices.Full disclosure of any alleged authorization documents related to these shipments.The permanent removal of Southwest Pattern Works from TForce Freights system to prevent any future erroneous billing.A guarantee that we will not receive any further invoices related to these unauthorized charges.I appreciate the BBBs assistance in addressing this matter and ensuring that TForce Freight upholds ethical business practices.Please let me know if you require additional information to process this complaint. I look forward to your response and a resolution to this issue.

  Business Response

  Date: 04/09/2025

  Thank you for bringing this situation to our attention.  After reviewing this case, the 5 invoices being billed to Southwest Pattern Works at **************************************************** were all billed to this location in error.  They should be billing another company with the same 200M in their address. (Our records are set up by first 4 characters of the company address) All 5 invoices have been corrected in our system to bill the correct payor. Thank you again for bringing this to our attention, we are sorry for the inconvenience this mistake has caused you and your company.   

  Customer Answer

  Date: 04/09/2025

  
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I would like TForce to also remove Southwest Pattern Works from their customer system as it is not longer in business. This will ensure that this issue will not happen in the future. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** *******
  
  
  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2025, We attempted to schedule a pickup via the *** website for a piece of equipment (approximately 180 lbs.) requiring freight service. We contacted *** customer service, who redirected us to *** Freight/TForce Freight. We verbally scheduled a pickup and specifically inquired about the cost of the equipment based on the weight of the shipment. The customer service representative stated we needed to have a check ready to pay the truck driver when he arrived to pick up the shipment.When the truck driver arrived at approximately 4:00 PM, he requested a Bill of Lading (BOL), which we promptly provided so the item could be picked up. When we asked what the cost of the shipment would be so we could provide him a check to pay for the shipment, the truck driver stated he was not allowed to collect a check and that we would be provided the price the following day. According to him, we would need to call ***/T Force Freight at ************** in the morning to get the quote for the shipment. On March 12, 2025, we called the number provided. We were initially quoted a shipping cost exceeding $2,500, significantly higher than the typical $400-$600 for similar shipments. After further inquiry, the quoted cost escalated to $2,550 for shipment from *******, **, to ****, ***Upon requesting cancellation and return of the item, we were informed that we would be charged $2,000 for the return. We were then told that an account had been opened for us and we would need to log into it to learn how much we would be charged. We logged in the account on their website and learned the item was weighted as 230 pounds.We then called *** Freigh/T Force Freight and told them he would drive to their shipping facility to pickup the shipment, as we were told it was still in *******. After a 20-minute hold, the call was disconnected. When he called back, we were informed the item was already en route to ********* after being told that it was in *******.

  Business Response

  Date: 03/24/2025

  Thank you for bringing this to our attention. We do show where an intro discount was added to pro 426174302 3/19, corrected amount is $895.47. Motor was reweighed and weight was corrected to 235 lbs. Invoice also includes several accessorial charges such as Liftgate and residential pickup charges. Attached is a copy of the corrected invoice for your review. Corrected invoice will be sent to ****** ** address in ********, AZ as well. Please let us know if you require any additional assistance. 

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving calls for a charge of $57.00 that is delinquent but I have never hired a delivery through them. Its telling me they are sending me to collections but, again, Ive never hired them to deliver anything to me. All deliveries we handle are ones we simply receive, we dont set up anything nor handle freight costs. This seems like a scam by them.

  Business Response

  Date: 03/24/2025

  Thank you for bringing this to our attention. Can you please provide a copy of the invoice, we are unable to find an open invoice with info provided.  06981067 is not coming up in our system.  Once we have a copy of the invoice, we can open an investigation and provide you an update to this complaint. Thank you, look forward to hearing from you.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They erroneously weighed a 600 lb pallet at ***** lbs and charged us way too much for shipping as a result. I filed a claim but they rejected the claim with no clear explanation even though I provided them with multiple documents supporting the 600 lb total weight.

  Business Response

  Date: 03/04/2025

  Please provide the pro or freight bill number for this complaint. We are unable to find the shipment in question with information provided.  Once we have the pro or freight bill number we can open an investigation. Look forward to hearing from you.

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LYING. flat out lying about delivery attempts. in reality, they just could not deliver on time and slacked off, but take advantage of knowing it's an apartment building, so they can lie to their supervisor that nobody let them in. i was at home all day listening for the delivery. nice try!

  Business Response

  Date: 02/21/2025

  Please advise TForce Freight tracking number. We are unable to find a shipment in our system with the information provided.  Look forward to hearing from you. 

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our shipment has been at our local hub in *******, ** since the 15th however, as of yesterday, February 17, their system online showed that there is a delivery exception for this shipment. As I am the Buyer, I handle all logistics for this *********** did not receive a phone call nor any type of notification about this. So, I just called the toll free number and was routed to someone who barely spoke English and she told me that the EARLIEST POSSIBLE date that they can deliver our pallet is going to the 25th... key words "POSSIBLE DATE"!! Another 7 days because we are in a rural area? I do not have this problem with *****, Old Dominion, Southeastern, XPO Logistics, ***** LTL, etc. This is only the second time we have used them and, just like the first time (shipment from **************), it is going to take us 12 days to get ONE PALLET. I just ran a transit time estimate on their website and it gave me 4 days, not 12! I honestly think that we should be offered our $300 back, given that we will now have to miss our 2 week deadline for this order. I now have to ask every vendor we have put stipulations on our account stating "NEVER ship with TForce"! I'll authorize higher shipment costs if I have to, but when we have a 14 day turnaround time and the goods dont even arrive until the end of the 12th day, we are going to lose customers... and I refuse to let that happen! UPDATE: They just called me back from the Norfolk hub and said that they only come to the Outer Banks once a week and they didn't receive the pallet until yesterday, the 17th. I called the representative out on her lie because it clearly showed online that the pallet was received in ******* at 6:49AM on the 15th! She then switched her story to the following: "they only deliver on Tuesday and that they didnt have room this week for our pallet because they send one trailer down here..." and one trailer only, obviously!

  Business Response

  Date: 02/28/2025

  Thank you for bringing this situation to our attention. Just to clarify the information referenced in this complaint. Our Published Transit is listed as 4 days, with a note bolded in Red that states "The destination location is a rural point and may not receive daily service" The delivery took 7 transit days as this location is service 1 day a week. We do not include the day of pick up or weekends when calculating transit as is the case with all LTL carriers. Our website does have this shipment arriving on a trailer 2/15, which is a Saturday. Trailer was not unloaded until 2/17 Monday morning, as service centers are not staffed over weekend.  This was a Prepaid shipment, we billed shipper Independant Trading for the freight charges, they would be the party to refund any freight charges paid by your company for this order.   We are sorry for the inconvenience this delay in delivery has caused you and your company, attached is the *** showing where this order was delivered 2/25.