ComplaintsforTForce Freight

• Initial Complaint

  03/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I won an auction of 7 pallets of merchandise from liquidation.com who ships with tforce freight. Tracking number *********. They have had my pallets in Phoenix since March 25. I have yet to be contacted to schedule a delivery appointment. I have called their customer service line 3 times and each time been told I would get a call back to schedule delivery later that day. Tforce has not made any contact or updated me in any way about when they will deliver my merchandise.

  Business response

  03/31/2022

  TForce Freight is sorry for the delivery delay, our Albuquerque, MN service center is experiencing heavy volumes and are working to make appointments and deliver as fast as possible.  System is showing pro ********* has an appointment set for 4/1 between 3PM-7PM.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted TForce Freight in May 2021 for a quote to ship (2) screen/storm doors weighing <150lbs a few hundred miles from NC to TN. I was quoted a price of $****** and was told that if I created a TForce Business shipping account, I would receive **% of the initial order. Based upon this discount and a few adjustments, my final fee was $******. TForce "no showed" for pickup several times, and when I called to complain about wasting several days waiting on them, was told they had the right to cancel pickup for any reason. The MDSE was finally picked up on 06/07/2021 (approx 3 weeks after they were contracted). A month later, I received a Statement billing me an additional $*** for "residential pickup/delivery fees". I have called their Customer Sevice line several times to complain that the original quote of >$*** included these fees (and if it didn't, charging almost $**** to ship 2 screen doors a few hundred miles was exorbitant). At the very least, the **% "discount" I was provided for this order, should be applied to the $***, like it was to the other balance. I am highly dissatisfied with the service I did finally receive, and this "price gouging" tactic has ensured that I will not ever use this company again. This company is guilty of "double billing" charges that were initially included in a (false) quote, as well as deceptive marketing a "**% discount" that is applied to outrageously high rates.

  Business response

  03/31/2022

  TForce Freight is sorry for the inconvenience this billing dispute has caused. If you could please provide the pro or tracking number for this inquiry we can research this issue and try to offer a resolution. 

• Initial Complaint

  03/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On March 4th CR Metal Products in Saint Louis Missouri shipped an order of chassis to us in Austin Texas using T-Force Freight services. We paid $****** for the cost of this freight shipping. According to T-Force tracking information (tracking number *********) scheduled delivery of this shipment was for March 9th. As of today's date March 26th no delivery has been made. Both I and CR Metal products have called and emailed T-force more than 10 times indicating my production line is down until I receive our shipment. On more than 4 occasions I have been told someone would call within a certain time frame, without any of these calls being returned. I have spent hours on the phone with T-Force, many times being placed on hold while they try to contact the Austin service center only to be told they are unable to reach anyone at that location. I have been lied to multiple times, phone calls and emails not returned, currently tracking indicates they have made arrangements with me for delivery when they haven't. They claimed that the freight would be delivered on the 25th between 10am-4pm, and that never happened. Currently our freight has been sitting in the Austin Service Center for 9 days without being delivered. This delivery is now 17 days past original scheduled delivery date of March 9th. And again my production line is down and I have been unable to conduct business for more than a week now due to not receiving this freight. I have customers who have prepaid for products that can not be completed until this freight arrives. Failure by T-force to deliver our shipment in a reasonable amount of time could very easily result in a very substantial financial loss, much more than the cost of this freight shipment alone, if we are unable to provide our customers with the products they have paid for, which could further result in my company to go out of business!

  Business response

  03/31/2022

  TForce Freight is sorry for the delay in delivering your order and the inconvenience the delay has caused your company.. We are showing pro ********* was delivered 3/28/22 @ 13:35.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had an engine shipped through tforce freight. The tracking number was ********** When the engine arrived, it was broken and we have pictures proving that it was damaged in transit. We are seeking financial remediation for the cost of the engine as well costs incurred due to delays in installing the engine onto our vessel. It costs approximately ** dollars a day to keep the vessel where it is, being unable to move it.

  Business response

  03/31/2022

  TForce Freight is sorry your order was delivered with damage. Attached is a claim form that would need to be completed to start the claims process. Additional information about how the claims process works can be found on our website: https://www.tforcefreight.com/ltl/apps/CargoClaimsInformation

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Reference: ************ - [EXTERNAL] PRO# ********* Freight Bill ******* ******* We were billed incorrectly, an amount near or in excess of double what we should have been, were given a written correction to be billed for the correct amount, then the company changed ownership, we could not get a corrected invoice and a timely response, we sent roughly 25 to 30 emails over the past 12 months trying to resolve the issue, we sent certified mail to the corporate headquarters, and have only been met by countless phone calls from their collections department, and now from a third party collection agency. We took action to pay the written amount our account representative stated we should, (and actually $90 over that by mistake), back in November of 2021 (cancelled check 1548 can be provided). On 3/25/22 we received another call from the 3rd party agency stating we now owe more than the original incorrect bill. I request at a minimum our account be honored (to reflect a credit of $90 and zero dollars owed after the payment we made) per the written statement by our account rep Timothy H***** (written proof available) dated April 1st 2021. As a customer service measure, I ask for a refund of the $1321.93 we already paid, and a corresponding zero balance owed statement from T-Force(UPS). This is due to our labor expense and the potential damage to our companies credit rating that the correction prescribed by our account rep Timothy H***** on April 1st 2021 (via written email and a phone conversation to the same) was not resolved internally by UPS/TForce and has taken a year of correspondence to deal with. This is becoming now harassment!

  Business response

  04/04/2022

  Thank you for bringing this unresolved situation to our attention. Pro ********* has been corrected to match the quoted and paid amount of $1321.93.  TForce Freight is sorry for the inconvenience this situation has caused. 

  Customer response

  04/05/2022

  
  Better Business Bureau:
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

  Please submit this response to ******************* from the bill collector you hired

  **** *******
  *******************    |    **********
  ********** ***** * ********
  Office: ************ *****    |   Fax: ************
  Regards,
  **** ****** * **

  Ref: PRO# ********* Freight Bill ******* ******* ************
  
  
  
  

• Initial Complaint

  03/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased gorilla playset from ***** Club where it stated free delivery/ shipping. Was contacted March 11th from TForce Freight that our playset would be delivered soon and set up delivery for I believe last Wednesday or Thursday. The day of delivery their driver called and said he couldn't come down our road due to a low bridge. I asked him which direction he was coming, he basically said it didn't matter because he would not reverse down our road and didn't think he could get turned around in our drive way. I asked what our options were, he said we could meet somewhere to pick it up ourselves or he'd get a smaller truck. I told him we had no way of doing that & he would need to get a smaller truck. He told me we would receive another phone call to reschedule. I never got a call. We got an email days later from Gorilla playsets stating we had to figure out a way to pick up our item ourselves or cancel it. I called the number listed on the email and she was very unhelpful basically stating she didn't have anything to do with delivery. I then called & left a message at TForce freight with a manager named **** ***** and never got a call back. Their customer service emailed me instead wanting information. I replied with the order numbers and other number they needed and was told they would contact me within the hour and they never called. Today, March 25th I called to speak to a supervisor and the man on the phone told me he had no way of helping me, provided no phone numbers, names, or anything of assistance other than to tell me he was sorry for the inconvenience but the item is being sent back. Now I have no idea where it is or who has it, no one who cares to call me back and a lot of time invested in trying to figure this out. I feel that it is false advertisement from ***** Club to list it as free delivery/ shipping and not state any disclosures as to who will be delivering items and any other information that would have been helpful.

  Business response

  03/31/2022

  TForce Freight is sorry we were unable to deliver your playset. We received a return authority email from Gorilla Playsets to return this order to the shipper. Pro ********* has been returned to shipper on pro 199198775, order was delivered back to shipper on 3/31/22.

  Customer response

  03/31/2022

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ******  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  Better Business Bureau:
  
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  I just want to know why more wasn't done to help me figure out why our playset wasn't deliverable when your driver offered to use a smaller truck. I feel like I got the run around and continued getting it until I finally had to give up and request a cancelation. Your company didn't handle this well at all and neither did Gorilla Playsets and neither did ***** ***** 
  Regards,
  
  
  ***** *****
  
  
  
  

• Initial Complaint

  03/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We contracted them for a pallet (pro # *********) of vehicle maintenance and repair parts for the U.S. Border Patrol. The shipment contains parts for 25 vehicles to keep them in active service. The pallet was picked up on 3/2 and was originally scheduled to be delivered 3/9. After that date had passed it was pushed back to 3/24. Now that date has passed and it's now scheduled for 3/29. I was told during a phone call on 3/15 that I would receive a call by noon 3/16 explaining the situation but I never received that phone call. A Border Patrol agent called them 3/24 and was told it was scheduled to be delivered by 5pm and asked for a confirmation phone call. The shipment was not delivered and he also did not receive a return phone call. I do not feel this is a legitimate company and am worried they will not deliver the government equipment. Any help to ensure the shipment is delivered would be appreciated.

  Business response

  03/31/2022

  TForce Freight is sorry the delivery delay has caused.  Based on the information we are seeing pro ********* was delivered 3/29/22 @ 16:21. 

• Initial Complaint

  03/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is a highly unethical business. As other people have already mentioned, they keep scheduling delivery appointments without any intention to actually come. I'm sick and tired of waiting for my freight. I just want them to complete my delivery and stop wasting my time.

  Business response

  03/10/2022

  Please advise the tracking/pro number this order shipped on. Once we have the tracking/pro number we can investigate your complaint. 

  Business response

  03/16/2022

  TForce Freight is sorry for the inconvenience this delivery is causing... Our service center in Miami is making every effort to make their set appointments. Your delivery requires a straight truck for delivery with liftgate (Smaller trailer)  That is the main obstacle they have with getting this delivery made.  Your concern has been escalated to regional staff for them to find a solution to this concern. 

  Customer response

  03/19/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I never received my freight. However, Grizzly Industrials has finally issued my full refund so this ordeal is over.
  
  Regards,
  
  ****** *****
  
  
  
  
  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The auto shop where my car is being repaired received a damaged custom built part for my car from this freight service on January 18, 2022. The auto shop mechanic stated the driver documented the damage, took pictures and called his company to report it damaged. The company (******* *******) I ordered the part from filed a claim and stated after a month of waiting that this freight service would not resolve the problem. On March 2, 2022 I called TForce freight customer service and requested a hard copy of the shipping receipt showing the actual pen signed signature of who received my part. There is a section on the shipping receipt or billing invoice to document the damage. They transferred me twice and then I was put on hold for over an hour and it was never answered. I want a copy of the hard copy shipping receipt or billing invoice that shows the actual sign signature that this part was received emailed or mailed to me and not there online shipp/tracking information. I also want them to pay for any further repairs if needed, if it's because the part was damaged.

  Business response

  03/10/2022

  Please provide the tracking number this order was shipped under. Once we have the tracking/pro number we can investigate your concern.

  Business response

  03/16/2022

  Thank you for your reply, attached is the Delivery Receipt showing a clear delivery to ***** **** ******* 1/18/22.  We have no record of anyone from ***** **** calling to report a concealed damage for this order.  Strange Engineering did file a claim for damages but claim has been declined as no damage was noted at time of delivery and no record of concealed damaged being reported.

  Customer response

  03/18/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I spoke with the owner of ***** **** *******, *** ******* *** **** ****** ** ****** ************** and the mechanics where my part was recieved.  They stated the driver of TForce Freight acknowledged that my part was damaged and the driver took pictures of the damage.  So either this delivery receipt is forged or is missing information.   I reported the damage to ******* ******* (************), (***) where I bought the part within the timeframe it was supposed to be reported if it was damaged.  The damage claim should not be denied.]
  Regards,
  
  ****** ******
  
  
  
  
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May of last year we had a generator order shipped to us via this company. We had been waiting for some time for this order to arrive, When this order arrived you could plainly see this blatant disregard for care of product. There were obvious forklift forks that protruded the side of the boxes. After getting units out of the truck we inspected them with the driver present. We took many pictures as did the driver. We followed up with the claim process and ordered parts to repair damage done. We submitted all of our paperwork from our vendors for cost of parts needed to repair and the time it would take to repair the units. Sent all paperwork in and pictures as well. They even had one of their own representatives come out to take pictures and make a report. We were not able to get these units to our customers until this took place and repairs were made. We have had nothing but issues getting this resolved. Trying to get ahold of anyone that can tell you anything about the case is virtually impossible. They do not seem to want to honor there obvious fault in ability to deliver a product undamaged. I have already bought all the parts and repaired all the damage done by this company and their staff. My customers could not wait for their product as it was not their fault. I will be happy to post pictures of the product along with further proof of issues if needed.....Case #: ************ Creation Date: 6/4/2021

  Business response

  03/10/2022

  Your concern has been escalated to the Claims Manager. This claim is actively being reviewed by management due the amount.   Please allow 3 weeks to conclude, the investigator will update you with the outcome.

  Customer response

  03/14/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [This willl be the second time that they have sent this for review with claims management. Nither time are you able to get ahold of the represenitive that is reviewing, to dicuss the details of the case. All they do is say wait a few weeks then deny the claim without any notification or reasoning for the denial. When i follow up with them on the progress of the review, they tell me it is denied with no further explanation. Once I ask for the reason, They just put it back into review! So the cycle continues..... ]
  
  Regards,
  
  ***** ******
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩