ComplaintsforTForce Freight

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Was contacted by TForce freight Richfield office on 2/1/22 and set a residential freight delivery appointment for 2/11/22 11-3. Took the day off work but no one ever showed and nor have I received any further contact from the company. Calls to them result in endless customer service holds. Per the tracking #********* the last 2 days it has said “Left message. TForce Freight is attempting to obtain appointment information” however I have received no further contact from the company.

  Business response

  02/22/2022

  Sorry for the delay in the delivery of your order. Original appointment set was missed. We are showing another delivery appointment was made resulting in the delivery of the order 2/21 @ 9:52.

  Customer response

  02/23/2022

   The issue has been resolved
  

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid TForce / *** ******* (via the *** Store ) $**** to ship an antique Singer commercial sewing machine (model 29K72) with stand from ********** to my house in ********. The sewing machine and stand arrived with obvious damage (bent parts, broken parts, missing parts). The driver admitted that there was damage. TForce representatives talked to me on the phone and sent emails with forms for making a damage claim and getting the repair costs reimbursed. After the repairs were done, I submitted the claim for $**** within the required time, on July 30, 2021. The *** store filed the claim again on September 24, 2021, because TForce said it must be done that way. Months have passed and TForce has not contacted me or sent an update regarding my reimbursement.

  Business response

  02/22/2022

  This product was shipped through a *** Store.  As per the agreement between the *** Store and TForce Freight claims must be filed by the *** Store.  Also the agreement states all correspondence and communication will be sent to the Store. We respectfully declined participation in this claim based on the above reason.  We have forwarded your claim to the Store that coordinated the shipment. Please contact the *** Store for further communication or information. 

  Customer response

  02/26/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I  reported the damage to *** ******* (the old name of TForce) on the day that my sewing machine arrived; the company representatives that I talked to on the phone sent me the claim forms by email and told me to file the forms with *** ******* within 9 months.   I filed the forms on 07/31/2021, within the required time frame.  At no time did they say anyone else was required to submit information or was involved in the claim.
  

  I followed the instructions of *** ******* / TForce.   They should honor my damage claim and refund the repair cost ($**** ) instead of saying that I filed the claim incorrectly.
  
  
  
  Regards,
  
  ******** *******  
  
  
  

  
  

  Business response

  03/02/2022

  Unfortunately due to contractual agreement with *** Stores all claims must be filed by the *** Stores.  Also the agreement states all correspondence and communication will be sent to the Store. We respectfully declined participation in this claim based on the above reason.  We have forwarded your claim to the Store that coordinated the shipment. Please contact the *** Store for further communication or information. 

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  TForce refuses to acknowledge that their poor service resulted in the damage to my antique sewing machine.  They refuse to take any responsibility even though they transported the machine from ********** to ********.

  TForce refuses to honor my damage claim even though I followed their instructions and filed the claim within the required time frame.
  
  Regards,
  
  ******** *******
  
  
  
  

  
  

• Initial Complaint

  02/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 25, 2021, I shipped a full-length mirror via *** who contracts through TFreight to my spouse. I packaged the mirror myself (quite thoroughly insulated with about 200 sheets of packing paper and spliced boxes together over it, securely taped). The total cost was $******; freight charge of $******, fuel surcharge of $******, and a residential delivery charge of $*****. The mirror arrived to my spouse completely destroyed, unsalvageable. I had her take multiple pictures for me and I contacted the owner of the *** Store that I shipped from who offered to assist me in filing a reimbursement claim. It took nearly a month for the owner to receive a response. TForce has drawn this claim process out for several months. They made themselves clear that they could not reimburse for the cost of the mirror (which had a price tag sticker remaining from when it was purchased, $******) unless proof of purchase could be produced for it. I have resigned myself to coming out of pocket to replace the mirror myself because the mirror was purchased over 10 years ago, so proof of purchase is out of the question. I want someone at TForce to accept some responsibility and accountability for their lack of professionalism in the handling of this matter. The *** Store owner has gone out of his way to communicate with them and they have, for all appearances, stopped any attempt to address the matter. At this point I don't care about the cost of the mirror. The cost of shipping the mirror is far greater, clearly. I am asking for reimbursement for the cost of shipping an item that I entrusted to a company who stakes their professional livelihood on delivering customer items safely. The pictures clearly show that little to no consideration was given to the careful handling of my package while it was in the care of TForce. The original Bill of Lading number was given as ************. The Claim and PRO numbers used for tracking between *** and TForce are: CLAIM ******* PRO *********

  Business response

  02/09/2022

  TForce Freight is sorry for the damage that occurred on your shipment. TForce Freight isn't billing you for the shipping cost for this move. We are billing the *** Store in Olympia, WA. Any reimbursement on shipping cost would have to come from that *** Store. The store can make a request of TForce Freight to void charges as service not performed. Due to the damage that occurred on the movement. 

  Customer response

  02/11/2022

  I notified the *** store manager of TForce’s response and he requested that they void the freight charges. They said they were unable to do that with no further explanation. They went on to say that damage to the box was not notated.

  What I think I understand from that statement is that damage was not notated either by their own employees, or by the receiver. Damage to the cardboard box was not notated. So, am I to understand that TForce is saying that damage to an extremely fragile object, such as a mirror, could only be possible if the cardboard box surrounding the object was punctured, ripped, etc? Cardboard? Which is overwhelmingly more pliable than glass? Do you realize how absurd that sounds?

  I already have to buy an entirely new mirror to replace the one they broke, and now they are dodging responsibility because the pliable cardboard box encasing the broken mirror was able to withstand the bumps, whacks, and drops that a large piece of glass couldn’t.

  I don’t understand why I have to point out the inanity of this. This all is starting to sound like an outrageously over-the-top joke about customer service, but it’s actually happening! I would rather have kept the mirror and burned my $***+ in a garbage can than have to argue the durability of cardboard versus glass.

  Regards,
  
  **** *******
  
  
  
  

  
  

• Initial Complaint

  02/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a table saw from Grizzly tools and it was shipped on 12/30/21. After no tracking updates I contacted Grizzly on 1/5/22 and was told they were still waiting on TForce to pick it up. On 1/6/22 it was updated by TForce that they were in possession at their terminal in Washington state. On 1/7/22 I received a call from the TForce terminal in Ft Worth wanting to set up an appointment for 1/13/22 for delivery. The appointment was made. On 1/13/22 after waiting at home all day for the delivery I call the Ft Worth terminal and was told that the saw was still in Washington. On 1/14/22 5he tracking shows the saw was in Portland OR. On 1/20/22 the tracking was updated with a date of 1/17 that the saw could not be located. Latter that day of the 20 th the site was again updated that an appointment was made with me for delivery on 1/24. This appointment was never set up with me just entered into the system. On 1/24/22 the saw did not show up. On 1/28 I again spoke with TForce and they stated that they found the saw in South Carolina and was loading it on a truck that day sending it to Fort Worth. On 1/31/22 I again tracked the saw and saw that it claimed that an appointment was set with me for delivery. This appointment had not been made with me. I called the Ft Worth terminal and was told that the saw was there and an appointment was made for delivery on 2/1/22. After waiting all day of 2/1/22 I again called the terminal and was told that it was not out for delivery. I spoke with the Operational Manager who assured me that it would be delivered on 2/2 and that I should call him at 12 noon and he would tell me what time. At noon on 2/2 I called and got voice email. At about 2 in the afternoon after not receiving a call back I called their dispatch and was told that it was not out for delivery. I spoke with the terminal Manager who unwilling or able to do anything about it due to bad weather blowing in. When asked when I would recieve my freight I was told they don’t

  Business response

  02/09/2022

  TForce Freight is sorry for the transit delay your shipment on pro ********* has experience. We are showing that your order was delivered 2/9/22 @ 9:22.

  Customer response

  02/09/2022

  TForce received this complaint on Monday. They failed again to show up for a scheduled delivery on  2/8/22. They delivered the freight today without an appointment only because of this complaint. The freight was damaged when it was delivered. My freight was not only lost for over 40 days they set numerous appointments to deliver with no intention to show up because they knew the freight Wasn’t here. They hid the tracking info from me so I could not tell where my freight was. So saying it was delayed is not correct, it was lost and they purposely set  appointments knowing they would not deliver.

  
  Regards,
  
  ******* ***
  
  
  
  

  
  

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  February 1, TForce Freight picked up an order from zip code 77040, Pro Number 908096873 and was to collect freight in the amount of $******. The original quote was through shippers UPS program, but UPS changed order to TForce Freight. TForce Freight claims to be a division of UPS. Both the shipper and consignee have accounts with UPS. When delivery was made on February 4 to us, the driver required $****** to release shipment. On Feb 4, TForce Freights website, https://www.tforcefreight.com, still says delivery was $******. We paid driver $****** to get shipment. Shipper called Tforce Freight for an explanation and was told that we had to call since we are the ones who made the payment. We called billing to get a refund for difference and were told that the shipper must call since they made the bill of lading. Billing then says they can't do a refund since we and the shipper do not have shipping account opened with them although we both have accounts with UPS. TForce Freight posts prices through UPS software and online stating prices that differ from what they are actually charging and then they holding freight ransom for higher payment. I want the difference of $****** refunded to me.

  Business response

  02/09/2022

  A request has been submitted to correct pro 908096873 to honor quote of $****** given from website.

  Business response

  02/15/2022

  Sorry for the confusion, we aren't billing an additional $******* *his is the corrected amount.. The check #14031 dated 2/9 for $****** has not cleared yet. Once it post to pro 908096873 the pro will show a credit of $****** which will be refunded.   Stopping payment is an option as well that is completely up to you, that may be quicker than waiting on a refund.  We will continue to monitor this situation.

  Customer response

  02/18/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID 16731396, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].  I have made stop payment on the check issued to their driver and I am awaiting the corrected invoice.  Please forward my address ****** ****** **** *** ** ******* **** **** ******** ** ***** to the company to send the corrected invoice so we can pay the correct amount.
  
  Regards,
  
  Allen ******
  
  
  
  

• Initial Complaint

  02/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  The problem began after we had them pick up a shipment to deliver for us on December 7, 2021. The shipment was delivered in shambles at its destination and was refused. We proceeded to file a claim for the shipment which after several weeks and several attempts to contact them it was declined. The reason stated was that "we did not have prior authorization" to ship anything over 10 ft long. If a specific set of paperwork was truly required to process this shipment then: 1)Their driver should not have picked it up 2) There should have been plenty of roadblocks to prevent it leaving our facility without said Prior authorization. The shipment history clearly states that there were several "Incidents" before it reached its destination. After our claim was filed they offered to return the awning to us at no charge or salvage it. Salvaging what they destroyed should not even be an option. Anyways, we have yet to receive said return after nearly a month. On top of that they billed us $****** for our "return that will be at no charge to us". We just ask that we get our $******* reimbursement on the claim that we submitted that has been a painful and drawn out process. We still have a customer needing an awning delivered. We will not be using their freight services again. Everyone we have spoken to is unpleasant, if we were even able to reach them. Attached is the email conversation between our associate and their representative referencing the free return, the bill for the "free return", the shipment information, the tracking information, the notes of how many times we contacted them(and who we made contact with) on a pending claim and two tracking numbers(one of which still provides no information as if the cargo is lost), and finally a noted declination of the claim.

  Business response

  02/10/2022

  Unfortunately item shipped was a restricted item requiring prior authorization to ship. Item *** ** in operating tariff states that in the event restricted item is inadvertently accepted carrier will not be liable for loss or damage.  My team does have the authority to void the freight charges that are associated with this move, a request to void the $****** freight charges on pro ********* has been made. 

  Customer response

  02/17/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They are only responding in reference to the charge that they placed on us despite us being told prior that we would have no return charges. Yet again, attached is ALL of the communications, Receipts, Invoices, and notated attempts to contact them. I urge them to refer to all of the attached documents as the next step for us would be to contact our attorney as their employee picked up our package, which was then damaged prior to delivery. If a prior authorization is required then the penalty should not be on us, it should be on their employee who would know their rules and regulations referencing such matters. They need to reimburse us the cost of the awning. Thank you.
  
  Regards,
  
  ********** ** *********
  
  
  
  
  

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid to have a rebuilt transmission ship from Rebuilt Transmission Exchange in MI. It was shipped out on Jan 17,2022. It was suppose to be a 3 to 5 day delivery. It is now the Jan, 31, 2022 and still no transmission!!! I've called Tforce every day since Jan, 19 to verify ...where my Transmission was. Not one person could or would tell me where it was. I've gotten the runaround everyday ....with no updates on my delivery. Even the company that I bought the transmission from has been calling and talking to their rep, with ZERO RESULTS. I now have a over a $**** tied up in this transmission with no help from this company to give me an update. They use people that don't speak english well, so now it gets even more frustrating to communicate. I have tried everyday to talk to someone there, and I've asked for a supervisor, which I never got, NO phone calls back ....NO emails on updates........NOTHING...!!! This business should not be allowed to operate....PERIOD.......THEY ARE A RIP OFF.......NO IT GOES LEAGAL.........

  Business response

  02/09/2022

  TForce Freight is sorry for the delay your shipment has experienced. Currently showing on a rail trailer that is showing an extreme delay. We are working to expedite to destination.  Order is showing delayed not lost, however a claim form is attached if you would like to file a claim due to non delivery.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On December 21st, 2021 I set up a shipment from Savannah, Georgia to Edmond, Oklahoma for a large cabinet sold through ebay. The original quote I received was between $*** and $*** *****, I think.) It never occurred to me to screen cap the quote since I thought I'd be paying once I finished the setup process on their website. But, when the process was finished, I had the shipment paperwork, but never got billed, nor did I receive any sort of confirmation email. I thought it odd for setting up something like this online. I wasn't even sure the shipment would get picked up until the day they actually grabbed it out of my driveway. I assumed they'd bill me for the quoted amount. A few days later, as the shipment was out for delivery, I get a call from TForce demanding some absurd amount (over $****, I can't remember the exact amount, and they never put it in writing to me) before they'll actually deliver the shipment. Shocked, I tried to get them to come down on it since that was way more than the shipment was even worth and far beyond what I was paid to ship it to the recipient. Then, on Jan 19th, 2022 they call me back saying they're willing to come down to roughly $**** and suddenly claim that it weighs nearly 800lbs. (Unlikely, since the item shipped was only 5 big pieces, all of which my wife and I moved on our own to put the pallet together with no real struggle. I can't believe it's more than 200 pounds.) Even the recipient is shocked by this cost, as he deals with these cabinets all the time and he stated that at most it shouldn't cost more than $*** to get one of these half way across the country. At no point was I provided an itemized bill that would show what I'm actually charged, the best I got was an email that was little more than the recipient's address and the amount due on the 19th. I'm not a lawyer, but this really feels like fraud or extortion. I'm more than happy to pay the original $*** quote.

  Business response

  01/31/2022

  Our website gives quotes based on the information entered, this order was inspected and shown to not match the bill of lading. Attached are the weight certificate and the measurement certificate.  On 1/19 the into 75% disc was added to pro 066734835, the main issue left is the weight. BOL shows a weight of 150 lbs, weight certificate shows 780 lbs. This is why the quote from our website gave is not matching the actual bill. We have asked that Oklahoma City reweigh the skid again, they verified that the skid does weight 780 lbs.  Current charges are showing $*******. In order to resolve this issue, we can take an additional 25% off this bill. New total $*******. Please let us know if we should proceed with correcting this invoice in order to deliver the skid.

  Business response

  02/09/2022

  Thank you for your reply, we will notify the location that is currently holding this order in storage. 

  Customer response

  02/09/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I only hope they take my concerns about their website set up to heart. I don't want this to happen to anyone else.
  
  I have reviewed the offer made by the business in reference to complaint ID 16670571, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  Regards,
  
  Brian *****
  
  
  
  

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  - On Wednesday 12/1/2021, a *** Ground/TFORCE truck struck our patio fence at **** * ******** ****** **** while delivering to our business, ******** ******* Company. - I filed a claim with TFORCE, who routes the trucks. They were very responsive the first couple emails, but have since gone radio silent after passing me along to several other customer service agents. They continue to claim they will give me a call, but nobody has called and not a single employee will schedule a time to chat when I call into their hotline. - TFORCE has stopped replying to my emails as of January 6th 2022. - Delivering Trailer ****** UPGF - Freight Bill Number: *********

  Business response

  02/10/2022

  Customer has been contacted and location inspected. Customer was provided the insurance claim number as well as contact name and number of local facility.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sold a 2019 RAM 1500 Big Horn (new style) hood on eBay. I had purchased a new "Rebel" style hood from the OEM manufacturer Mopar, and I placed the old, original, undamaged hood into the same box and Styrofoam, etc. packing materials I received the new one in. So I know it was packed very well. The package was too large for Fedex, UPS, or USPS, as it was LxWxH (inches) = 77x10x56 and 49 lbs. I went to uShip to get quotes, and TForce Freight came with the best price of $******. I selected them, followed all instructions given and had the package ready for the shipper on my driveway with a Bill of Lading attached to the outside for driver, as well as one in the plastic sleeve. I also kept one for my records. They picked it up on 12/10/2022 and delivered to Wisconsin I believe 12/15. The buyer immediately informed me that the hood and box arrived destroyed, and that the driver took off even though they made eye contact so he could not refuse the package. He initiated a return and received the ****** back and I was also charged over $***** by eBay for their commission. So that means I am out the $*** I paid to TForce, and the ~$** from eBay, as well as the profit I would have made on the hood that was destroyed. This also hurt my seller rating, which cannot be repaired except over a long time, and I can't ever know how much I'll really lose as buyers pass me over for other sellers with better ratings. I filed a claim and faxed it withing 24 hours as instructed to Tforce and heard nothing. I called and was told to send it again. I did and it was promptly denied, instructing me to send things I already sent them such as a BOL. This is a scam company and I do not want others to get injured by their incompetence. They should refund me the entire shipping cost and pay me their rate for 49 pounds of stuff destroyed as I did not purchase the insurance at the buyers request. He did not want to spend extra money. Attached: fax confirm and claim sent 12/16 and additional photos

  Business response

  01/31/2022

  Please provide TForce Freight's tracking / Pro number. We are unable to find a shipment matching this complaint in our system. Once we have our tracking  / Pro number we can investigate the complaint and look for a solution.

  Business response

  02/09/2022

  TForce Freight is showing the claim filed on pro 564735765 was paid in full 2/2 . Check ******* was issued 2/7 for $*******

  Customer response

  02/10/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the offer made by the business in reference to complaint ID 16459655, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
  
  
  Regards,
  
  
  William ******** 
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩