Reviews

Review Details

• Review fromrobert w

  Date: 10/07/2023

  1 star

  robert w

  Date: 10/07/2023

  Isnt the worst thing you can say about a seed company is that they send you the wrong seeds, you plant them, and then get a crop you didnt want? Well, thats what happened here. I ordered microclover from these guys; it sprouted like crazy but then we noticed, this isnt clover. We sent photos to American Meadows of what came up and they verified that what we got was Weeping *******. Absolutely no clover came up, but a carpet of Weeping ******** which had never been in evidence in our yard! They grudgingly refunded our money (well, thank you), as a courtesy, insisting that they had sent the correct seeds. What an arrogant and incompetent bunch they are.
  

  American Meadows, Inc.

  Date: 10/12/2023

  Dear ******,
  
  Thank you for reaching out to share your experience with us.We sincerely apologize for the disappointing results youve had. We are committed to your satisfaction and happy to honor our guarantee for you. Our customer care team is reaching out to you directly to address this and make it right.  We do lab test each fresh harvest of seed for purity and germination rate and would be happy to provide you with the details for the batch of seeds you ordered if thats helpful. We do not carry Creeping *******, so a seed mix-up is extremely unlikely. However, depending on how the area was prepared for planting, its possible there were dormant weed seeds in the soil bed that were brought up to the surface with a deep tilling.Regardless, we stand by our products and our guarantee. Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
  
  Kind Regards,
  ********************* President

• Review fromYasemin C

  Date: 10/06/2023

  1 star

  Yasemin C

  Date: 10/06/2023

  First, I was happy with their customer service- they forgot to add a package to my order. Well, for me, as a first time gardener, I ordered clover seeds- so I was told that they were. I wanted to replace my lawn with clover- for the pollinators. Once I had removed the grass and sown the seeds- surprise!It was grass. I am beyond disappointed for spending money on such an unreliable company and now I have grass that I cannot remove this year! Do they even know, what they are selling? I could have just strewn random seeds instead and saved my money. They are the reason I have lost time, invested in labor and lost money. I won't get back any of my investment, because they are incapable of selling the correct product. They also mislabel packages, that was another problem.
  

  American Meadows, Inc.

  Date: 10/12/2023

  Dear ******,
  
  Thank you for reaching out to share your experience with us.We sincerely apologize for both the original packaging error as well as the disappointing results youve had. We are committed to your satisfaction and happy to honor our guarantee for you. Our customer care team is reaching out to you directly to address this and make it right.  We do lab test each fresh harvest of seed for purity and germination rate and would be happy to provide you with the details for the batch of seeds you ordered if thats helpful. We do carry a variety of different sustainable yard grass options, and while it would be extremely rate, it is possible we made a fulfilment error. It is also possible that depending on how the area was prepared for planting, there could have been dormant grass or weed seeds in the soil bed that were brought up to the surface with a deep tilling. Regardless,we stand by our products and our guarantee. Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
  
  Kind Regards,
  ********************* President

• Review fromMarilyn Jan B

  Date: 08/22/2023

  1 star
  I ordered 13 iris rhizomes. I was disappointed with the plants I recieved. Some had no roots at all. All 13 were completely dried out. It is too early to see if they will thrive but I sold iris for many years and I never would have charged a customer for anything like what I recieved. They must be dry to ship without rot, but the leaves were so dry the fell off.

• Review fromDerek M

  Date: 06/21/2023

  5 stars

  Derek M

  Date: 06/21/2023

  I had an issue with some seeds not sprouting. American Meadows replaced the order at no charge and gave me some wonderful advise to help secure the success on replanting. I
  

  American Meadows, Inc.

  Date: 06/22/2023

  Hi *****,

  We are so glad you reached out to us so we could honor our Dig In Guarantee and get you back growing. Thank you for taking the time to share your experience, we sincerely appreciate it. Have a great season, and thanks again for your business.

  Happy Gardening!

   

• Review fromEmily G

  Date: 06/01/2023

  1 star

  Emily G

  Date: 06/01/2023

  I ordered ************************************************************* special ordered envelopes. The website said they would ship the next day. Eight days later I received an email saying that they're out of stock and cancelling my order and completely leaving me high and dry. So, if you actually want or need something then I wouldn't order from this site.
  

  American Meadows, Inc.

  Date: 10/12/2023

  Dear *****,
  We are very sorry for this extremely unusual and disappointing experience. We do expect all of our event seed packet orders to be shipped out within 24 hours. In the rare occurrence there is an unanticipated delay, we will contact any affected customers to offer resolution options. We see that did not happen in a timely manner with your order and we are looking into this issue to correct it right away. In the meantime, our team has reached out to you directly with some options to rectify this error. We sincerely appreciate you alerting us to this experience and offer our apologies. Please know we value your honest feedback and appreciate you allowing us the opportunity to make it right. 
  Sincerely,
  ********************* President 

• Review fromDon H

  Date: 05/23/2023

  1 star

  Don H

  Date: 05/23/2023

  I purchased grass seed (shu AMo12316) on 3/29/23 and followed the instructions I received and they stated I should see sprouts within 3-6 weeks. it's been over two months and nothing is showing. I'm VERY disappointed. I believe the return of my money is in order.
  

  American Meadows, Inc.

  Date: 10/12/2023

  Dear ***,

  Thank you for reaching out to share your experience us so we could honor our guarantee and make this right. We sincerely apologize for the disappointing results youve had. We are committed to your satisfaction and happy to honor our guarantee for you.  Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
  
  Kind Regards,
  ********************* President

• Review fromLaura G

  Date: 04/29/2023

  1 star

  Laura G

  Date: 04/29/2023

  I have been anxiously awaiting the delivery of my monarch garden. $131 for 18 plants. I received plants that could barely be considered starter plants. Several of them were yellowed as well. Total total total rip off. I dont understand how they can sell it for this much money? Youd be way better off going to Lowes or ********** and spending five dollars on each plant and getting a ************ wouldve been cheaper.
  

  American Meadows, Inc.

  Date: 05/01/2023

  Dear *****,

  We are sorry to hear your plants didn't arrive to you in good condition. We appreciate you contacting us to let us know about your experience and have honored our Dig In Guarantee for you. We've issued a complete refund for you as promised per our email communications and follow up phone call. We take our plant quality very seriously and are sorry to learn your order didn't arrive to you healthy and ready to thrive as expected. Thank you for sharing your feedback, and allowing us the opportunity to make this right. We look forward to seeing the photos you've offered to send so we can look into this further. We hope to earn your trust again in the future.
  Kind Regards.  

  ********************* - President

• Review fromCynthia Gail

  Date: 04/26/2023

  1 star

  Cynthia Gail

  Date: 04/26/2023

  I placed an order and immediately cancelled they charged my account. I called and was told would be refunded 3 - 5 days. That was seven (7) days ago. I emailed and was told that the first associate did not complete refund. But today a refund was issued. Over $100+. I'm going to file fraud charges with my bank. Total scammers!!!
  

  American Meadows, Inc.

  Date: 05/01/2023

  Hello *******,
  We are very sorry for the error with your order cancellation. Because you cancelled your order immediately after placing it, the original charge had not been fully processed.  This is a very rare occurrence and the member of our team you contacted had not been fully trained on what to do in this circumstance.  Because there was no original credit card transaction in our system (yet), the refund hung up not able to match against a charge. This was a human error and we apologize for any frustration or concern this many have caused. Per our email communication with you, we rectified it as soon as you brought it to our attention.  We are working to make sure that all of our seasonal contact center representatives are trained on how to solve this issue.  Thank you for your understanding. 

  ********************* - President

  Cynthia Gail

  Date: 05/01/2023

  My bank was charged immediately upon ordering. Your answer is BS.

  Cynthia Gail

  Date: 05/01/2023

  8 days later I received my refund. After canceling immediately. Charge should have been taken off my account. No excuse for delay.

• Review fromKia W

  Date: 08/20/2022

  1 star

  Kia W

  Date: 08/20/2022

  Placed an order for 3 different types of flowers , Double Freesia Mix, Walberton Yellow Crocosmia,Four O'clock Mix. The only flowers that ever bloomed was the Four O'Clock Mix. Don't waste your money, you would be better off getting flowers from *********** or Lowes. ****** Learned. I had such high hopes for this company, what a waste of MONEY!!!
  

  American Meadows, Inc.

  Date: 10/12/2023

  Dear ***,

  Thank you for reaching out to us directly so we could honor our guarantee and make this right for you. We are sorry to hear you didn't experience the anticipated success with your bulbs. We are always committed to your satisfaction and happy to honor our guarantee for you.  Were glad youve let us know about your experience and appreciate you allowing us the opportunity to rectify the situation for you. We strive to regain your trust and hope to be able to work with you again in the future.
  
  Kind Regards,
  ********************* President

• Review fromTerry C

  Date: 05/17/2022

  1 star

  Terry C

  Date: 05/17/2022

  Their 3 in pots mean 3 in high and 1 in in diameter. What a rip off...
  

  American Meadows, Inc.

  Date: 05/18/2022

  Dear *****,We are sorry to hear you were not satisfied with your plants and felt the size listing was misleading. We do have detailed information on our https://www.americanmeadows.com/how-our-plants-are-shipped page, including visuals and dimensions. For the 3" pots, you can expect to receive a 3.5" deep pot that is 2.5" across the top as shown onsite. We stand behind all of our products and expect you'll see great results if you plant these and give them ****************. We do have our 100% satisfaction guarantee and are happy to work with you on a resolution. Our team will reply to the email you sent us directions with options. Thank you for sharing your feedback.Kind Regards,*********************, President