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Business Profile

Bank

Coastal Community Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coastal Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 202 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** at Community Coastal Bank is rude, demeaning, short tempered and biased. They refuse to provide any customer service related to the underwriting of their loans for Possible App, giving them no accountability. Was hung up on multiple times, seems like they want to make sure that they insulate themselves from all customers with inquiries. During out of office hours, they sub contract their customer service to people who were set up to fail by not having access to any relevant systems or procedures to help the company. Meanwhile they are underwriting sub prime loans via different lending apps across the country. ******** needs to be retrained in customer service. The staff is very angry and entitled. Please be cautioned to do business especially as a minority.

      Business Response

      Date: 10/31/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is the sponsor bank for ***********************and we are unable to provide the information referenced in the complaint for the partner.  We thank ****** ******* for their feedback of the customer service from ********************** they experienced.  We will review their concerns, and any issues discovered during our review will be addressed internally.  We encourage ****** ******* to contact ********************** by email at *************************** for any questions regarding their products. We thank ****** ******* for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:10/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Coastal Community Bank , I do not have a contract with Coastal Community Bank, they did not provide me with the original contract as I requested

      Business Response

      Date: 10/25/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction.  However, a review of our records with the information listed on the complaint and an attempt was made to contact the customer for additional information.  Upon contact on October 25, 2024, the individual stated they did not file a complaint regarding their account. Since we are unable to successfully locate the partner associated with the complaint and that we were advised that no complaint was filed, we are unable to respond to the customers concerns.

      Sincerely,
      Coastal Community Bank


    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the Bank listed above after already being notified by my the consumer the bank allowed an authorized debit of ******* and then even after the first charge was found unathorized they then allowed the same merchant they found liable for unauthorized charges to do it again and then say they then allowed the company to take ****** this is unethical i explained they cant allow some to be unauthorized the authorize another charge after determiming the charge was unauthorized

      Business Response

      Date: 10/08/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Joelle Pannesi’s relationship with both Coastal and Aspiration, and we are unable to respond to their concerns via the Better Business Bureau.  On October 7, 2024, Aspiration contacted Joelle Pannesi via email regarding their concerns.  We thank Joelle Pannesi for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:10/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding an unauthorized charge on my business credit card issued by ********. On 10/2/2024, I noticed a charge of $63.59 made to my account by a company identified as ***************. I did not authorize this transaction.Upon discovering the unauthorized charge, I immediately contacted Iponos Software in an effort to resolve the issue directly. However, my attempts to reach them were met with non-affirmative responses, and the issue remains unresolved.I also contacted ******** to dispute the transaction, but the unauthorized charge has yet to be reversed, and no further action has been taken to credit my account. As a business customer, I rely on the security of my financial transactions, and this situation has caused unnecessary frustration and concern.I am requesting the assistance of the Better Business Bureau to ensure that this unauthorized charge is reversed and that the $63.59 is credited back to my account. I also urge Bluevine to investigate this transaction thoroughly and take appropriate action to prevent such incidents from occurring in the future.I have attached a copy of the transaction from the bank statement. Thank you for your attention to this matter. I look forward to a prompt and fair resolution.

      Business Response

      Date: 10/18/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Chuckwudi Perrys relationship with both Coastal and Bluevine, and we are unable to respond to their concerns via the Better Business Bureau. On October 4, 2024, Bluevine was in contact with ********* ***** regarding their concerns. We thank ********* ***** for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:09/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I already filed a complaint, but my issues are still not resolved. Last Saturday (09/21/2024), I made an online order with ******* for $331.18 but they charged my ONEFINANCE debit card $345. The delivery driver, ******* ***** ********* stole my order. After complaining and calling back to back, I was told by ******* CUSTOMER SERVICE to go to the store and show them my order number (2000120-95288220) to pick up my order instead. I went to the store: ********************************************. The store said that the driver never returned the items back to the store. They told me to wait for a refund? The next day Sunday (09/22/2024) I called the police and they told me to wait and see what ******* does with my money. Monday (09/23/2024) I called Spark, the delivery service ******* uses and they said that they will file a report on their end. Then I called my bank (ONEFINANCE) and they told me they cant do anything until the charge posts to my account and then I can dispute it. Then told me that ******* hasnt confirmed a refund with them? Makes no sense. So then I called the police and I filed a POLICE ***ORT! Wednesday (09/25/2024) I finally got an email from ******* saying they cancelled my order. Today 09/28/2024 I just called ******* again asking about my money. The ******* CUSTOMER SERVICE *** said they processed a refund Saturday (09/21/2024). I said how when they just cancelled it Wednesday? I just want my money back and dont know who to ask for help on this matter. ******* says its my bank (**********) thats holding my funds and then my bank is telling me that ******* is holding my funds. They cant even send me a confirmation email or update. PLEASE HELP!

      Business Response

      Date: 10/03/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Jamiana Brewtons relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau.On October 2, 2024, One Finance contacted Jamiana ******* via email regarding their concerns.  We thank Jamiana ******* for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two accounts with bluevine ir coastal community bank. They are an online bank and I cant access my account as when I try to reset my password it says its expired. I have reached out to tech support and they cant resolve it. For some reason I can access one account but not the other and they cant help me or access my funds. Its been three days and they dont know how to solve the problem.

      Business Response

      Date: 10/03/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to *** Chungs relationship with both Coastal and Bluevine, and we are unable to respond to their concerns via the Better Business Bureau. We are working with ******** to address the issues identified within this complaint and, in order to protect *** Chungs privacy, ******** will be responding to *** ***** directly. *** ***** can expect a response from Bluevine shortly. We thank *** ***** for their patience as we investigate this matter.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having problems. Coastal is n charge of One Finance aka One Banking. My ******* paycheck was deposited and Someone stole over ****** fr my account. I have asked for a provisioanl credit. I am while the dispute is pending . Im a part time worker at ******* with no beneifts and I trusted ****** to ensure my account was safe. I demand they put back over ****** feom my ******* paycheck back to my account asap

      Business Response

      Date: 10/03/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ****** ***** relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On October 1, 2024, *********** sent an email to ****** ***** regarding their concerns.  We thank ****** ***** for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:09/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank card information was stolen. I have filed a police report and a dispute with the bank. They keep telling me there is not enough information on the police report. No matter what I send them they keep telling me that it is not enough. There was $616 stolen from me. I need my money back. I don't know what else to do. I do what they tell me to do but they still tell me it is not enough. They ask for receipts, how would I have a receipt for a online transaction i did not make. They seem as tho they are just making it impossible for me to get my money back. Why can't the money be taken back from the *** that stole my money and their account be in the negative. I don't know what more I can give them or what else I can get in a police report that I have no control over how it is written. They say they need a case number it is on the police report. I need my money. The only time I have gotten results when I have had an issue is with the help of the BBB. ** for your help in the past I pray that you can help me this time.

      Business Response

      Date: 10/01/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ***** Gilstraps relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau.  On October 1, 2024, One Finance contacted ***** ******** via email regarding their concerns.  We thank ***** ******** for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was an account holder of **********. Which I never received any of the benefits from the banking account. I never received the debit card nor the credit card for the account. The account was prudently compromised which was reported with Sable was active. I never received reversal funds that were held in the account as well as any of the account. ***** **** to provide the banking benefits as described as service. Not implementing security measure as well as providing actual product.

      Business Response

      Date: 09/23/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******** ******** s relationship with both Coastal and Sable/Seen, and we are unable to respond to their concerns via the Better Business Bureau. On September 23, 2024, Sable/Seen contacted ******** ******** via email regarding their concerns. We thank Rodrecas Cuthbertfor their patience.

      Sincerely,
      Coastal Community Bank


    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was closed fraudulently. Then reopened but yet my funds were no longer on there.

      Business Response

      Date: 09/16/2024

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* Bensons relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On September 12, 2024, *********** contacted ******* ****** via email regarding her concerns.  We thank ******* ****** for their patience. 

      Sincerely,
      Coastal Community Bank

    Coastal Community Bank is NOT a BBB Accredited Business.

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